--- title: 11Sight Reviews meta_title: '11Sight Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 70 reviews by the users' company size, role or industry to find out how 11Sight works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 70 scale: '5' date_modified: '2026-07-21' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # 11Sight Reviews **Vendor:** 11Sight **Category:** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) **Average Rating:** 4.6/5.0 **Total Reviews:** 70 ## About 11Sight At 11Sight, we are redefining customer interactions with AI-powered conversational agents that handle customer inquiries, book appointments, and close sales without human intervention—24/7, across all channels. Our conversational AI Agents serve as the first point of contact for customer and prospect conversations. They work with their human counterparts, either resolve the customer requests or escalate them as appropriate. They are built to answer and to ask questions to drive desired outcomes. They reduce costs, increase revenues, and customer satisfaction. We are in production with hundreds of dealers and growing fast. A dealership using 11Sight’s AI Service Assistant reported: ✔ All customer calls handled 24/7 with no wait time, improving customer satisfaction ✔ Appointments and service revenue doubled ✔ Routine tasks fully automated, load on team members significantly reduced With our existing customers and sales channels, we expect to exceed $2.5M ARR by the end of 2025. 11Sight is a Delaware C-Corp founded by two Bay Area veteran entrepreneurs, Aleks Gollu and Farokh Eskafi. They have two positive exits each, one together. We have three patents and a fourth pending. ## 11Sight Pros & Cons **What users like:** - Users love the **user-friendly interface** of 11Sight, enabling seamless, instant video conversations for effective communication. (12 reviews) - Users love the **time-saving benefits** of 11Sight, enabling fast communication and efficient lead qualification seamlessly. (10 reviews) - Users love 11Sight's **frictionless video calls** , enabling instant, hassle-free connections that boost customer satisfaction and sales. (10 reviews) - Users love the **easy setup** of 11Sight, enabling quick integration and smooth onboarding without cumbersome installations. (9 reviews) - Users benefit from **instant video conversations** with 11Sight, enhancing lead qualification and fostering natural interactions. (9 reviews) - Users value the **efficiency** of 11Sight, enjoying seamless video calls and time-saving communication with clients. (8 reviews) - Users value the **high appointment booking rate** of 11Sight, enhancing lead qualification and customer engagement efficiently. (8 reviews) - Setup Ease (8 reviews) - Easy Access (7 reviews) - Integrations (7 reviews) **What users dislike:** - Users note the **limited customization** options in 11Sight, impacting branding consistency and usability across teams. (5 reviews) - Users find the **lack of essential features** in 11Sight limits team functionality and brand consistency. (5 reviews) - Users are seeking improvements in **limited analytics** for better tracking of interactions and performance metrics. (4 reviews) - Users cite **limited features** in 11Sight, particularly for team collaboration and customization, impacting overall effectiveness. (4 reviews) - Users find the **interface lacks intuitiveness** , causing frustration during usage and hindering the overall experience. (3 reviews) - Limited Reporting (3 reviews) - Not Intuitive (3 reviews) - Users note that some **improvements can be made to the UI** of the dashboard for a better experience. (3 reviews) - Editing Limitations (2 reviews) - Feature Issues (2 reviews) ## 11Sight Discussions - [Will it be open sourced?](https://www.g2.com/discussions/38843-will-it-be-open-sourced) - 1 comment, 1 upvote - [What is 11Sight used for?](https://www.g2.com/discussions/what-is-11sight-used-for) - 1 comment - [View 11Sight pricing details and edition comparison](https://www.g2.com/products/11sight/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+06%3A07%3A59+-0500&secure%5Bsession_id%5D=7f813b9d-8aba-4736-9012-c0235f3fac90&secure%5Btoken%5D=4894bd9e06a36a39b28d2d488e51e73b51ebf39d9f2b63bd06a74cab78e2e9c7&format=llm_user) ## 11Sight Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Coaching - Peformance Tracking **Software Type** - Mobile - Browser Application **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Sales Analysis** - ROI Forecasting - Sales Forecasting **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top 11Sight Alternatives - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,534 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,038 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,723 reviews)