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What is Insurance Compliance Software?
Insurance compliance software is designed to help insurance providers meet complicated regulatory guidelines that differ on both the state and national levels. Policy providers must meet regulations for each state in which they write policies to comply with filing requirements at either the state or national level. Insurance compliance solutions help insurance agencies address and meet compliance challenges, streamlining the process of maintaining compliance. Agency management solutions provide comprehensive back office management functionality, but the complexities involved in the compliance process create the need for dedicated compliance solutions.
Key Benefits of Insurance Compliance Software
- Consolidates compliance activities
- Ensures timely and accurate reporting
- Navigates multi-state filings
- Monitors compliance activity
Why Use Insurance Compliance Software?
Insurance compliance software is an increasingly necessary addition to an insurance company’s technology stack. An often overlooked portion of running an insurance company, compliance is vital to ensuring that an insurance business survives and thrives. Reporting requirements differ greatly from state to state, and there is always the possibility of a data call based on political pressures. Insurance companies can use insurance compliance software to navigate the ever-changing regulatory landscape, consolidate compliance activities, improve compliance processes, introduce more transparency into the compliance processes across various departments, and more.
Compliance Reporting — Producing compliance reports quickly and on-demand, that are full of accurate data, is critical for multiple insurance departments. These types of reports are necessary for both auditing and operational purposes. Insurance compliance solutions streamline the previously manual, time-consuming report-production process, making it extremely easy for those involved to carry out their compliance-related duties.
Policy Management — Insurance compliance solutions allow users to maintain an up-to-date repository of compliance-related policies. Administrators can manage the repository, updating policies as needed. As the regulatory landscape can change often across fifty different jurisdictions, streamlined and consistent policy management across departments is vital for maintaining a compliant organization.
Compliance Process Improvement — Insurance compliance software is focused on automating and streamlining compliance-related processes within the organization. Workflow tools and automation both help to ensure that users have the tools necessary to improve their processes.
Who Uses Insurance Compliance Software?
As one might expect, insurance companies are the primary users of insurance compliance software. Compliance regulations impact employees throughout a provider’s organizational structure, so multiple departments will interface with these applications. Within the insurance organization, compliance officers and those tasked with maintaining compliance are the most frequent users of the software. In addition to this type of software automating tasks that are both prone to error and time-consuming, compliance officers can depend on the software to alert them if any business process or activity compromises compliance measures. Employees tasked with preparing for upcoming audits or maintaining up-to-date policies within the policy repository will use these solutions a great deal. It’s far easier for a computer to keep track of out-of-date policies, as well as regularly update compliance efforts, than for a human.
Kinds of Insurance Compliance Software
Compliance solutions are quite similar to each other in terms of the features they offer. They nearly all offer workflow management, policy management, and automation features. However, certain solutions may be designed to support the property and casualty markets while others may be tailored for the health insurance or life insurance sectors. There are also differences in terms of the deployment method of the compliance solutions, specifically as to whether or not they are cloud-based or on-premise. The vast majority of vendors offer, at the very least, a cloud version of their hosted solution in an effort to stay abreast of and assuage their customers’ security concerns regarding cloud applications.
Insurance Compliance Software Features
Insurance compliance software often includes, but is not limited to, the following features:
Workflow Management — This feature enables users to visualize and analyze the workflow of various compliance-related processes and adjust them as needed. This feature can be extremely valuable to organizations that are looking to streamline and improve their processes.
Automation — Automation in insurance compliance streamlines the report creation process. Reporting requirements can vary state to state, which makes the standardization and duplication of reports difficult, so automating the document creation process with automated customizable templates is a boon to productivity for compliance officials.
Policy Management — Policy repositories allow insurance providers to maintain a strict database of up-to-date information regarding states’ compliance policies. These repositories also help insurance officials create and maintain the necessary internal policies and guidelines when dealing with compliance-related tasks.
Audit Management — Audits are a regular occurrence for the insurance industry. Insurance compliance software contains audit management features that facilitate employees in the planning, executing, and assessment of strategy before, during, and after the audit process. Audit management functionality within insurance compliance systems is typically quite robust, because audits are such a vital part of compliance maintenance.
Reporting — Generating compliance reports is a key function of insurance compliance solutions. Insurance agencies rely on compliance reports to have accurate, 360-degree oversight on their processes. Compliance software’s reporting functionality allows insurance companies to streamline the management of the intricacies of the dozens of jurisdictions that have copious different rule sets and regulatory policies in place.
Task Management — Task distribution and oversight is managed by this feature, which consolidates compliance tasks into a single dashboard for managers to run processes efficiencly. The centralized dashboard facilitates effective workforce management and makes sure that all compliance tasks are routed to the right insurance officer or professional.
Notification — Notifications are automatically sent to relevant stakeholders throughout various process lifecycles. Ideally, users will be able to assign specific trigger actions and workflows to specific compliance actions.
Policy and Action Linking — This feature provides direct links between regulatory requirements and specific compliance actions in order to make every necessary action, as well as the reasoning for it, very clear.
