Vue d'ensemble des tarifs de Kustomer

La plateforme est intuitive et facile à utiliser pour les agents. De plus, elle s'intègre efficacement avec les modules Power BI (PBI) pour l'intégration des données et la prise de décision. Kustomer offre un support complet qui assiste à chaque étape du processus, ce qui offre une tranquillité d'esprit lors de l'utilisation de l'outil. Avis collecté par et hébergé sur G2.com.

Je crois que la plateforme n'a aucun inconvénient puisqu'elle permet de construire le meilleur package pour le déploiement en production, ce qui garantit 100% d'avantages. Avis collecté par et hébergé sur G2.com.

Everything being in one timeline, it shows older tickets from the same customer and quite easy to navigate and find older exchanges.

No need to switch tabs as it integrates well with other platforms like shopify for example.

AI features are great as well it can summarize long messages and draft responses based on knowledgebase.

Performance wise it has it's ups and downs with downtimes but nothing to be concerned about, usually works great.

pricing can be a bit on the pricier side depending on the team size and support is alright as well. Not sure about onboarding as I was not involved during that time Avis collecté par et hébergé sur G2.com.

The UI isn’t overly simple, and it offers a lot of customization, so it can take quite a while to learn how to navigate it effortlessly.

A few glitches and bugs do slip through from time to time. They’re mostly annoying rather than disruptive, such as notification delays or search filters that take a bit longer to respond.

The reporting is very detailed and powerful, but learning how to build custom reports will also take some time. Avis collecté par et hébergé sur G2.com.