Vue d'ensemble des tarifs de Kustomer

J'aime vraiment utiliser Kustomer. C'est tellement efficace et c'est une grande aide. Kustomer est rapide et facile à utiliser. Avis collecté par et hébergé sur G2.com.

Jusqu'à présent, il n'y a rien que je puisse dire contre Kustomer. Je suis tellement satisfait du service que j'ai reçu de ce produit et du service que nous pouvons offrir grâce à lui. Avis collecté par et hébergé sur G2.com.

I like that Kustomer that you can put all customer interactions in one timeline. You can see messages from every channel together, and you can also add data from your own sources there.

What you will really like about Kustomer is its integration and automation power. With Workflows you can do almost anything you need. The APIs are also very flexible — you can bring your own data into Kustomer, and you can also take Kustomer data out without any problem.

The interface is easy for your agents to use, and you can segment your teams and transfer interactions between them in a way that feels really seamless for customers. Avis collecté par et hébergé sur G2.com.

The biggest weakness of Kustomer is reporting. The general reports are not flexible and I cannot adapt them to my needs. The custom reports also have several problems: they cannot be sorted or grouped in folders, they don’t allow me to cross information between customers, conversations, and messages, they are limited in the amount of data per report, and when shared as PDF they often show incomplete information. In the end, the only real solution is to export the data and build dashboards outside the application.

In addition, several times they have announced changes in their pricing models with very short notice, and that does not feel right. Avis collecté par et hébergé sur G2.com.