Yes. WaitWell uses redundant parallel servers, performance monitoring, role-based access control, and data residency options across North America. Enterprise plans also include SSO/MFA, audit logging, data anonymization, backup and recovery, and governance frameworks based on NIST, SOC, HIPAA,... Leer más
Waillo is WaitWell's AI engine. It includes an AI-powered chatbot that allows customers to ask real-time questions about services and appointment availability, as well as Waillo Insights, which analyzes your WaitWell data to surface operational issues and opportunities.
Yes. WaitWell is a fully cloud-based SaaS platform accessible through any web browser. No additional software installation is required, and updates are applied automatically.
Yes. WaitWell integrates with Zoom, Google Meet, and Microsoft Teams, allowing organizations to deliver remote service that's fully connected to their schedule and queue.
Customers can join a queue by scanning a QR code, clicking a website link, or using an on-site kiosk or tablet. Once in the queue, they receive AI-powered wait time estimates and can wait anywhere - not just in your waiting room.
WaitWell serves a wide range of industries including healthcare, government, higher education, retail, veterinary clinics, and hospitality. It's designed for both small businesses and large enterprise organizations with multiple locations and complex service workflows.
Security and accessibility are built into the core of the WaitWell platform. WaitWell is SOC 2 compliant and designed to support HIPAA-compliant workflows for healthcare organizations. The platform also aligns with ADA and WCAG 2.2 accessibility standards, helping organizations deliver secure,... Leer más
Have anyone used HelpScout? Seems complicated. I tried to be oriented, but got lost. Wanted to get students after class satisfaction survey and could not yet make it happen.
Can anyway assist in step-by-step Guide?
Dado que nuestras ubicaciones están distribuidas por todo el continente, a veces para mantener los quioscos, como reiniciar, actualizar configuraciones, actualizar aplicaciones, necesitamos acceso a los iPads como remotePC/LogMeIn, etc.
The only missing part is the multiple condition question
i.e.
1) Are you driving a car?
If the visitor says YES (click button), it will ask another question to enter the CAR plate.
If Visitor says NO (Click Button), it skips to asking CAR PLATE and goes to the next question.
This kind of... Leer más
Actualmente, dependemos de que alguien exporte manualmente toda la lista de visitantes cada semana a Klipfolio y genere un informe. ¿Hay otra manera de hacer esto de una forma más sencilla? Como se está haciendo manualmente, puede ser bastante engorroso hacerlo semanalmente.
Este asunto ya se discutió varias veces con su equipo. Será genial tenerlo lo antes posible. De esta manera, podemos alcanzar un uso del 100% del sistema e implementarlo en más de nuestras ubicaciones en todo el mundo.