QuestionPro Features

Calculates net promoter score (NPS) using customer feedback data.

Calculates customer satisfaction (CSAT) score using customer feedback data.

Calculates customer effort score (CES) using customer feedback data.

Provides gamification tools to incentivize employees to leverage customer feedback insights.

Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience.

Allow users to create surveys and repond to customer feedback in a variety of languages.

Allows users to deploy surveys and intake feedback data for multiple brands.

Vendor provides industry- or role-specific experience management solutions.

Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor

Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings

Offers pre-built templates for creating surveys with different audiences or use cases

Provides tools for distributing surveys through email, SMS, social media, etc.

Helps create more intelligent surveys based on respondent's actions and answers

Allows users to customize survey colors, logos, and URLs to match company branding

Ability to embed videos, photos, or other rich media

Allows for creation of surveys in different languages and advanced survey translation

Provides tools to visualize and analyze data

Allows integration with third -party reporting and business intelligence applications

Allows users to export reports from the product into an .xsl, .csv, or .pdf file

Allows administrators to set permissions on viewing, filtering, or sharing survey results

Provides customizable employee review surveys and questionnaires.

Facilitates 360-degree feedback between managers, employees, and peers.

Allows employees or managers to request feedback from other employees.

Collects continuous feedback, or regular exchanges of feedback between employees.

Generates in-depth visual dashboards and reports based on employee performance data.

Retains historical performance review data or integrates with third-party applications where historical data can be maintained.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Manages the entire employee lifecycle from onboarding to exit surveys, providing actionable insights and customization.

Aids in knowledge management and the crafting of company branding and messaging.

Data analysis leads into creating HR initatives and policies with measurable outcomes.

Directly measures and finds ways to optimize workplace productivity.

Integrates with the IT technologies and workflow to optimize and manage omnichannel digital experiences.

Allows access to industry research, benchmarking, and other comparison whether through internal functionality or partnership with third-party.

People analytics include features capable of impelmenting an advanced employee listening strategy.

Includes native feedback functionality like OKRs, 360 feedback, continuous improvement, or other performance management tools.

Guides employee growth through suggested content, skill building, or other learning initiatives and programs.

Provides gamified team building or informal socialization features to help people bond and communicate.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives