BeyondTrust Remote Support Reviews & Product Details

What I like best is the platform's security and its ability to provide seamless support across different operating systems without requiring a VPN. The session recording and audit trails are exceptional for maintaining compliance and security standards. Review collected by and hosted on G2.com.

The administrative interface can be somewhat complex to navigate initially, and the pricing model might be a bit steep for smaller organizations. Occasionally, the representative console can feel a bit heavy on system resources during multiple concurrent sessions. Review collected by and hosted on G2.com.

I like that I can remotely access laptops, desktops (both Windows and MACs), and cellphones. It's helpful that when I remote into any device and have the right admin access, I can do almost everything. I also appreciate being able to use GUI or PowerShell commands, which allows me to see almost everything if the session isn't cut. Review collected by and hosted on G2.com.

There are some bugs at the moment to elevate the session or post-connection if the device is off for a couple of minutes. I would like a reconnect option using the same session, meaning if the connection is lost, it's necessary to create a new session. It would be nice to have a reconnection button. Also, it's difficult because it is integrated with multiple devices. Review collected by and hosted on G2.com.

This tool is very easy to use and manage, and the documentation provided is extremely thorough. I rely on bomgar daily to remotely access machines for troubleshooting and testing custom scripts. The ability to implement canned scripts has proven especially useful in my environment. Customer support to our users makes it very streamline. Integrations to our systems was not as hard since we got help with the implementation from the beyond trust team. Review collected by and hosted on G2.com.

Wish when creating a support ticket, they would respond a little faster.

Hopefully they can do PIV passthrough more seamless

Also expandable preview of the screen of a computer so we know if they are in a meeting or working before remoting in. Review collected by and hosted on G2.com.

The chat functionality is excellent and genuinely helpful for end users. As an IT engineer, I appreciate that every remote action is logged and auditable, making it straightforward to review what was done. Additionally, the command line feature is great for some back-end action without distracting the end user. Review collected by and hosted on G2.com.

The menu UI design can seem a bit outdated although functional. Users may also feel that there are too many pop-up windows and prompts to click through before they can get to what they need. The file transfer feature sometimes does not work as expected for me. Review collected by and hosted on G2.com.

What I like most about BeyondTrust Remote Support is how easy it makes helping people quickly without being in the same place. The biggest upsides are its strong security and reliable remote access, which let me solve problems faster and with less downtime. Review collected by and hosted on G2.com.

The least helpful thing about BeyondTrust is that it can feel confusing at first and takes time to learn. Sometimes it also feels slower than expected, which can be frustrating when you are trying to fix a problem quickly. Review collected by and hosted on G2.com.

Beyond Trust Remote Support software is evolving to be better than ever. The new features that are being released are a direct result of end user support groups webinar, where users can talk about issues, suggest new ideas, and even talk about issues found. In the recent releases of BTRS we have seen many of the suggestions mentioned now being released. Review collected by and hosted on G2.com.

Beyond Trust has been improving the product to be more user friendly and this is a result of using suggestions from the user clients. They have added features that are evolving to streamline with the most modern of computing today. The special user group meetings are another great function that allows the clients to learn about new features that will be released and even the road maps that in future releases. Review collected by and hosted on G2.com.

The product is feature rich and easy to use. The onboarding team was super helpful and support is great. Review collected by and hosted on G2.com.

There is no option to sort endpoints by logged in end user. You can manually enter the user as a comment on the endpoint which is sortable but that takes some time to do and manually updating is tedious. Review collected by and hosted on G2.com.

I like the strong security that BeyondTrust Remote Support offers, as it's important for keeping our data and systems accessible only to authorized users. I also appreciate the cross-platform support, which allows the software to work on desktops, laptops, and mobile devices. This feature is very good and useful for IT teams like mine. Additionally, the initial setup was pretty easy, and the interface is user-friendly, making it quite simple to get used to. Review collected by and hosted on G2.com.

I find the cost and the complexity of BeyondTrust Remote Support to be a pretty big problem for me. The interface might be a bit complicated and the price seems to be more expensive than simpler tools like TeamViewer or AnyDesk. Review collected by and hosted on G2.com.

I have been using BeyondTrust Remote Support for my end users for 6 months, and the platform has proven valuable with its constant maturity and growth. Although the setup process was a bit laborious, the result achieved was extremely satisfying and successful. I appreciate the benefit of user segregation that the tool provides, allowing management, traceability, and auditing, which enhances the security of the remote accesses I offer, without the need to be physically present. I find the functionality of privileged remote sessions very useful, as it allows me to record all actions and use administrative permissions remotely without the physical presence of resources. The traceability, auditing, and recording of sessions for all accesses are aspects that would make me choose BeyondTrust Remote Support again. The reliability it brings to my team is invaluable. I give it a score of 10, showing how much I would recommend it to others. Review collected by and hosted on G2.com.

I would change the implementation part, I would like to have direct support from the manufacturer itself. Review collected by and hosted on G2.com.

I like that with BeyondTrust Remote Support, all the desired features are in one tool. The Rep Console is very easy to use, and the initial setup was very simple. Features and usability are also plus points. Review collected by and hosted on G2.com.

I think that the screen resolution could be adjusted to the native resolution so that the resolution is not scaled at the service desk. Review collected by and hosted on G2.com.