Utilities’ Customer Information System (CIS) Resources

Discussions to expand your knowledge on Utilities’ Customer Information System (CIS)

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Utilities’ Customer Information System (CIS) Discussions

Question on: Smartflex

What is Open Smartflex used for?

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Smartflex is a comprehensive, cloud-based solution designed for utility companies to manage their customer, billing, and field service operations in one flexible platform. It is used to support electricity, water, and gas providers in streamlining key business processes such as customer service, meter-to-cash, mobile workforce management, and digital engagement. By integrating Customer Information System (CIS), Meter Data Management (MDM), and Digital Customer Experience (DCX) capabilities natively, Smartflex helps utilities improve operational efficiency, enhance customer satisfaction, and adapt quickly to regulatory and market changes.

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Answered: Santiago Arboleda on April 24, 2025

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Question on: PayIt

What is Payit?

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PayIt is a software as a service (SaaS) provider of digital government services and payment platforms on the city, county and state level. PayIt’s cloud-based technology provides government agencies with the ability to streamline and consolidate services and payments into an intuitive one-stop platform for residents to handle essential government tasks. Launching in as little as 90 days at no cost to the agencies, PayIt’s platform provides residents with 24/7/365 convenience while enabling agencies to increase efficiency and drive down operational costs. https://payitgov.com/

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Answered: Amy Davidson on May 17, 2022

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