Podium
Podium builds the AI Employees that power local businesses. Trusted by 60,000+ businesses across Automotive, Home Services, Aesthetics, and Retail, Podium's AI Employees increase lead conversion by 45% and generate 30% more revenue, without adding headcount. Podium is purpose-built for the industries we serve: Automotive: Podium turns every lead into a test drive or service appointment and searches for more opportunities in your database. Used by over 6,000 auto dealerships, Jerry, our AI employee, drives revenue through Sales AI, Service AI and Voice AI for fixed ops, with direct integrations to Reynolds & Reynolds, VinSolutions, CDK, Tekion, Dealertrack, Dealervault, Dealersocket, X-time and every other major CRM, DMS and scheduling system Home Services: Podium is the AI Operating System for HVAC, plumbing, electrical, and garage door contractors: Podium FSM, scheduling, memberships, and payments all in one platform. Larry, our AI employee, answers every call, books jobs directly onto the dispatch board, and follows up until the invoice is paid. Aesthetics: Podium is the AI Operating System for aesthetics: Podium EMR, patient communications, and marketing all in one platform. Avery, our AI front desk, responds to every lead, books appointments directly onto your calendar, and handles after-hours inquiries. Retail: Podium is the AI-powered communication, reviews, and payments platform for furniture, appliance, jewelry, and mattress retailers. Podium's AI Employee responds to every lead in under 60 seconds, 24/7. Since our founding in 2014, Podium has deployed thousands of AI Employees and become the system that drives growth and efficiency for local businesses. Podium has been recognized for Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents for local business, and awarded #1 AI Agent for Business Operations by G2.
Average Rating: 4.5/5.0
Total Reviews: 2,077
How Do G2 Users Rate Podium?
- Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.8/10)
Who Is the Company Behind Podium?
- Seller: Podium
- Company Website:
- Year Founded: 2014
- HQ Location: Lehi, UT
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LinkedIn® Page: www.linkedin.com
1,639 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Owner, General Manager
- Top Industries: Automotive, Retail
- Company Size: 61% Small, 34% Medium
What Do G2 Reviewers Say About Podium?
AI-generated summary from verified user reviews
Pros
- Users value the ease of use of Podium, benefiting from its straightforward interface and reliable customer support.
- Users love the reliable features of Podium, enjoying easy access and seamless communication with customers anytime, anywhere.
- Users love the easy communication with Podium, enabling quick customer interactions and effective follow-ups effortlessly.
- Users appreciate the effective communication capabilities of Podium, enhancing customer interactions and service reliability.
- Users value the convenience and reliability of Podium, enjoying seamless communication and excellent customer support.
Cons
- Users highlight missing features in Podium, expressing frustration over limited options and unmet service promises.
- Users experience significant messaging issues with Podium, including failed texts, poor phone quality, and unmet service expectations.
- Users find the limited features of Podium restrict their experience, especially for smaller businesses needing more customization.
- Users find Podium to be expensive, particularly challenging for small businesses struggling with high costs of entry.
- Users report poor customer support from Podium, citing slow response times and a lack of follow-up on complaints.
What Are Recent G2 Reviews of Podium?
"Easy Navigation and Fewer Missed Calls—Now Running Smoothly"
Rating: 4.0/5.0 stars
— Carol Z.
"Game-Changing Text Messaging and Chatbot That Drive More Customer Reviews"
Rating: 5.0/5.0 stars
— Alan I.
What Are G2 Users Discussing About Podium?
- Is podium a CRM? - 2 comments
- What does the company podium do? - 2 comments
- What is podium app?

