# Best Patient Engagement Software - Page 26 ## How Many Patient Engagement Software Products Does G2 Track? **Total Products under this Category:** 404 ### Category Stats (Aug 2026) - **Average Rating:** 4.34/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** AbbaDox (+2.48%) - Among all products in this category, AbbaDox recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Patient Engagement Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 12,700+ Authentic Reviews - 404+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Patient Engagement Software ![G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/patient-engagement/grids.png?focus%5B%5D=19432&focus%5B%5D=48097&focus%5B%5D=140008&focus%5B%5D=1824&focus%5B%5D=155274&focus%5B%5D=87629&focus%5B%5D=27950&focus%5B%5D=47612) Highlighted products: Birdeye, Weave, ModMed, eClinicalWorks, Curogram, NexHealth, Adit, and Pabau Practice Management. Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=modmed&focus%5B%5D=eclinicalworks&focus%5B%5D=curogram&focus%5B%5D=nexhealth&focus%5B%5D=adit&focus%5B%5D=pabau-practice-management) **Sponsored** ### RefNow RefNow is a type of online employment reference management solution designed to help organizations streamline their recruitment processes by providing comprehensive employment reference reports. This innovative platform addresses the common challenges associated with traditional referencing methods, which can often be time-consuming and cumbersome. By leveraging technology, RefNow enables companies to make smarter and more informed hiring decisions, ultimately enhancing their recruitment efficiency. Targeted at a diverse audience that includes large organizations, startups, charities, and educational institutions, RefNow caters to any entity that requires a reliable and efficient referencing process. The platform is particularly beneficial for HR professionals and recruitment teams who seek to minimize administrative burdens while ensuring thorough vetting of potential candidates. With its user-friendly interface, RefNow simplifies the referencing process, allowing users to focus on more strategic aspects of recruitment. One of the standout features of RefNow is its ability to offer user and team management capabilities, which allows organizations to easily manage multiple users and streamline their referencing workflows. Additionally, the platform supports custom question profiles, enabling companies to tailor their reference checks to align with specific job roles or organizational values. This customization ensures that the references collected are relevant and provide valuable insights into a candidate's suitability for a position. Another significant advantage of RefNow is its integration of digital ID checks, which enhances the security and reliability of the referencing process. By verifying candidates' identities digitally, organizations can reduce the risk of fraud and ensure that the references they are receiving are legitimate. This feature not only adds a layer of trust but also accelerates the overall referencing timeline, allowing companies to make quicker hiring decisions without compromising on quality. Overall, RefNow stands out in the employment reference management category by combining efficiency, customization, and security into a single platform. Its mission to alleviate the administrative burden associated with referencing processes resonates with organizations looking to optimize their recruitment strategies. By providing a comprehensive solution that addresses the pain points of traditional referencing, RefNow empowers companies to focus on what truly matters: finding the right talent for their teams. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1651&secure%5Bchosen_at%5D=2026-08-03T01%3A23%3A29Z&secure%5Bdisplayable_resource_id%5D=898&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=107256&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=107256&secure%5Bresource_id%5D=1651&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpatient-engagement%3Fpage%3D26&secure%5Btoken%5D=df4842b48b097313e80172ad121a4285cd13b563298fdf0de1661dd5293b0f1d&secure%5Burl%5D=https%3A%2F%2Frefnow.com%2Fdemo&secure%5Burl_type%5D=book_demo) ### [The Clinic Place](https://www.g2.com/products/the-clinic-place/reviews) The Clinic Place offers medical practice management solution globally that helps Clinics manage patient records, clinical notes, documents, charts, invoices, payments, scheduling, digital queues, and much more. The platform is secured with encryption of data at all layers and extremely easy to use. A dedicated support team is available through phone, live chat, and our help desk to help you anytime. Try our platform with our 14 days trial with no payment information required. #### Who Is the Company Behind The Clinic Place? - **Seller:** [The Clinic Place](https://www.g2.com/sellers/the-clinic-place) - **Year Founded:** 2021 - **HQ Location:** Singapore, SG - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c8809c0472be4bd314f108f0ecedad83cb16afea9e5845c935c7ccc3a6022683&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftheclinicplace&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [Tickit Health](https://www.g2.com/products/tickit-health/reviews) Tickit™ is a mobile-friendly, patient engagement platform which designs culturally inclusive and clinically validated health screening tools. #### Who Is the Company Behind Tickit Health? - **Seller:** [Tickit Health](https://www.g2.com/sellers/tickit-health) - **Year Founded:** 2012 - **HQ Location:** Vancouver, CA - **Twitter:** @TickitHealth 704 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dcab8c4aa8533dacbe940594309eb0929b7b2bbfd76bb56433a7e45d1efb0081&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3053442%2F&secure%5Burl_type%5D=linkedin_company_website) 12 employees on LinkedIn® ### [Tickto](https://www.g2.com/products/tickto/reviews) Meet Tickto, a product with the built-in capacity to sense, react and communicate through context-aware computing and analytic data services. Tickto is not an ordinary platform to simplify digital payment but offers an altogether new retail experience, aimed at improving customer experience along with empowerment for the merchant with better marketing capabilities. #### Who Is the Company Behind Tickto? - **Seller:** [tickto](https://www.g2.com/sellers/tickto) - **Year Founded:** 2014 - **HQ Location:** Sunnyvale, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=68fc1deb887a21b63679698219c55b71921f24fab1f804c2c7d494754007d214&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftickto&secure%5Burl_type%5D=linkedin_company_website) 13 employees on LinkedIn® ### [Total Brain Platform](https://www.g2.com/products/total-brain-platform/reviews) Total Brain is a mental health and brain performance self-monitoring and self-care platform. #### Who Is the Company Behind Total Brain Platform? - **Seller:** [Total Brain Platform](https://www.g2.com/sellers/total-brain-platform) - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd800c4f5b632891a41a6fb88bdb32b57cf759b2032d64bf4085b7526f09b085&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftotalbrain&secure%5Burl_type%5D=linkedin_company_website) 12 employees on LinkedIn® ### [Trainer Rx](https://www.g2.com/products/trainer-rx/reviews) Trainer Rx is a HIPAA compliant web app that provides solutions for healthcare providers who treat musculoskeletal injury. Trainer Rx saves time, keeps patients motivated and increases the potential for optimal long-term recovery. #### Who Is the Company Behind Trainer Rx? - **Seller:** [RecoveryOne](https://www.g2.com/sellers/recoveryone) - **Year Founded:** 2014 - **HQ Location:** Nashville, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9e31fcf3e31cf03d065d4a4a49d7e1e00299a37cc157b521653855b7897174da&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frecoveryone&secure%5Burl_type%5D=linkedin_company_website) 44 employees on LinkedIn® ### [Trillium](https://www.g2.com/products/trillium/reviews) At trillium.health, our priority is to help you elevate your practice. Our mission is simple: to help independent physicians achieve financial freedom and accelerate their practice operations with our patient engagement platform. Step up your game in this ever-evolving industry with innovative solutions with trillium.health. Trillium empowers your practice to provide modernized care to your patients. Our platform is designed to enhance the patient experience with secure communications, automated patient review requests, and an online scheduling system. #### Who Is the Company Behind Trillium? - **Seller:** [Trillium.health](https://www.g2.com/sellers/trillium-health) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b91bf7a35d8e8c4c4e03aa165e3c37fe1c73fc7ef315b6456ed7f5ff3e2d9ba6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrilliumhealth%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [TruBridge](https://www.g2.com/products/trubridge/reviews) TruBridge is a service provider focused on providing business office, consulting and managed IT services to community healthcare organizations. **Average Rating:** 3.4/5.0 **Total Reviews:** 4 #### Who Is the Company Behind TruBridge? - **Seller:** [Trubridge](https://www.g2.com/sellers/trubridge) - **Year Founded:** 1979 - **HQ Location:** Mobile, US - **Twitter:** @trubridge 380 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b1014515eeb85bf3193c674de98b92355c83cc4637cad36344b4955619b29543&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrubridge%2F&secure%5Burl_type%5D=linkedin_company_website) 1,917 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 200% Medium, 100% Small #### What Are Recent G2 Reviews of TruBridge? **["Reliable pay stub viewer"](https://www.g2.com/survey_responses/trubridge-review-3524585)** **Rating:** 5.0/5.0 stars _— Verified User in Hospital & Health Care_ [Read full review](https://www.g2.com/survey_responses/trubridge-review-3524585) #### What Are G2 Users Discussing About TruBridge? - [Is TruBridge a good company to work for?](https://www.g2.com/discussions/is-trubridge-a-good-company-to-work-for) - [What type of company is TruBridge?](https://www.g2.com/discussions/what-type-of-company-is-trubridge) - [What does TruBridge do?](https://www.g2.com/discussions/what-does-trubridge-do) ### [Tuotempo](https://www.g2.com/products/tuotempo/reviews) TUOTEMPO is the first PATIENT CRM that integrates all your online and mobile services. TUOTEMPO makes the relationship between healthcare establishments and patients simple and immediate, reducing management costs and improving patient satisfaction. #### Who Is the Company Behind Tuotempo? - **Seller:** [Tuotempo SRL](https://www.g2.com/sellers/tuotempo-srl) - **Year Founded:** 2006 - **HQ Location:** Bologna, IT - **Twitter:** @tuotempo 128 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=41c5514da2c7b488ab88b9babb963e2f22990c33e8b3a3a927c4291b3f4188a5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftuotempo%2F&secure%5Burl_type%5D=linkedin_company_website) 122 employees on LinkedIn® ### [Universe mHealth](https://www.g2.com/products/universe-mhealth/reviews) Universe mHealth enables enterprise-level healthcare organizations to publish their own, client-branded mobile app with extensive functionality for interfaces, patient medical records, appointment scheduling, messaging, bill pay and more. Hospitals, health systems and clinics can select from a suite of existing features, while relying on Universe's experienced team to develop client-specific custom features with the goal of having a single app for the entire healthcare organization and its patients. #### Who Is the Company Behind Universe mHealth? - **Seller:** [Universe mHealth](https://www.g2.com/sellers/universe-mhealth) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [VaidG - Telemedicine Software](https://www.g2.com/products/vaidg-telemedicine-software/reviews) UBER FOR DOCTORS - ON DEMAND HEALTHCARE SOFTWARE SOLUTION VaidG has been designed to satisfy the needs of healthcare professionals and people looking for their services. Healthcare startups can personalize this uber for doctors / on demand healthcare app similar to Teladoc, Babylon Health, Amwell, MDLive, Practo, Zocdoc, as a standalone app or combine it with their existing models. #### Who Is the Company Behind VaidG - Telemedicine Software? - **Seller:** [Appscrip](https://www.g2.com/sellers/appscrip) - **Year Founded:** 2014 - **HQ Location:** Atlanta, US - **Twitter:** @appscrip 307 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e1f2a2b4ca519cfdaf8178bfa3370e0c723c199a8326860d0db232b438be553&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5175084&secure%5Burl_type%5D=linkedin_company_website) 178 employees on LinkedIn® - **Ownership:** Rahul Sharma ### [Valhalla Healthcare](https://www.g2.com/products/valhalla-healthcare/reviews) Valhalla Healthcare is an agentic AI platform for front office automation in independent medical practices — autonomously handling patient intake, clinical documentation, and EHR chart population with zero manual staff touchpoints. It integrates natively with Elation Health, athenahealth, and Epic to automate pre-visit intake, structured chart documentation, and AI-assisted SOAP note generation. Unlike standard EHR intake tools that dump all patient responses into a single notes field, Valhalla maps every answer to the correct chart section — demographics to demographics, chief complaint to chief complaint, history to HPI, consents to their corresponding documents. This eliminates manual transcription and prevents documentation errors. Key capabilities include: - Automated intake delivery triggered at appointment booking — no staff action required - Required field enforcement that prevents incomplete form submissions - Specialty-validated screening tools pre-built and auto-scored: PHQ-9, GAD-7, ASQ, SWYC, Edinburgh Postnatal Depression Scale, Vanderbilt ADHD Assessment - Mobile-optimized forms patients complete from any device before their visit - E-signature collection for consents and HIPAA notices - Allevia AI clinical agent that pre-drafts the SOAP note from intake responses so physicians walk in with a chart already started - HIPAA-compliant, BAA included with every subscription Valhalla is purpose-built for independent practices that want to reduce front-desk workload, improve chart completeness, and give physicians more time in the room with patients. It is not a scheduling tool, a billing platform, or a population health system — it focuses exclusively on the intake-to-documentation workflow and does it deeply. Practices on Elation Health and athenahealth can deploy Valhalla in days without changing their existing EHR workflows. #### Who Is the Company Behind Valhalla Healthcare? - **Seller:** [Valhalla Healthcare](https://www.g2.com/sellers/valhalla-healthcare) - **Year Founded:** 2017 - **HQ Location:** Houston, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=42c0d3d85c317a120e08e307db6a9ce76d8833e66058ed4f32842ab2b84f5330&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvalhalla-healthcare%2F&secure%5Burl_type%5D=linkedin_company_website) 4 employees on LinkedIn® ### [Vineti](https://www.g2.com/products/vineti/reviews) A company purpose-built for personalized therapies From the beginning, Vineti’s founders have understood the challenges that biotech and pharmaceutical innovators face in developing personalized therapies. The emerging ecosystem of cell therapies, gene therapies, and personalized cancer vaccines requires new enabling technologies to align and manage production processes and the patient journey. Our patent pending Personalized Therapy Management (PTM) platform provides the next-generation technology that advanced therapies need. In 2019, the World Economic Forum selected Vineti for its prestigious Technology Pioneer honor, as a company with the potential to “improve society for years to come.” #### Who Is the Company Behind Vineti? - **Seller:** [Vineti](https://www.g2.com/sellers/vineti) - **Year Founded:** 2016 - **HQ Location:** San Francisco, US - **Twitter:** @vinetiworks 698 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e3294304958e0dca88aceebb9d00d63a2779714d50b868c1193636b2d6084b81&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18067225&secure%5Burl_type%5D=linkedin_company_website) 25 employees on LinkedIn® ### [Vizium360](https://www.g2.com/products/vizium360/reviews) Get the quantity of verified reviews you need to accurately assess patient satisfaction. Patients provide valuable insight into what you’re doing right, and what parts of your organization need attention. Vizium360® surveys your actual patients at key points in the care experience to generate a consistent inflow of verified reviews of your providers, services, and locations, so you can take action, improve patient experiences, strengthen your reputation, and ultimately create more value for your enterprise. Whether you’re an independent physician, large group practice, or multi-state integrated healthcare system, Vizium360® can help your company succeed in today’s competitive environment. #### Who Is the Company Behind Vizium360? - **Seller:** [Vizium360](https://www.g2.com/sellers/vizium360) - **Year Founded:** 2011 - **HQ Location:** Avon, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bf6122dd7b7d987caa4cfe4223a927574ef5768c8e0122fc4b203bea3c30d69c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvizium360&secure%5Burl_type%5D=linkedin_company_website) 10 employees on LinkedIn® ### [Welkin Health](https://www.g2.com/products/welkin-health/reviews) Working with multiple patients is a delicate balancing act. You need to assess patient needs, coordinate care, communicate with patients, track progress, and manage setbacks. With Welkin Health your team can create multiple, seamless programs. Learn more: https://www.youtube.com/watch?v=tkRicWn6R9A #### Who Is the Company Behind Welkin Health? - **Seller:** [Welkin Health](https://www.g2.com/sellers/welkin-health) - **Year Founded:** 2013 - **HQ Location:** San Francisco, US - **Twitter:** @WelkinHealth 550 Twitter followers - **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fce8dc3bc8f06dd6a2745b27e8baa3c6b8b2ba86b59f9acd2e42ded144beef7a&secure%5Burl%5D=http%3A%2F%2Flinkedin.com%2Fcompany%2Fwelkin-health&secure%5Burl_type%5D=linkedin_company_website) 32 employees on LinkedIn® ### [Wellifiy](https://www.g2.com/products/wellifiy/reviews) Wellifiy is a clinician-led, fully white-labelled digital health platform that empowers healthcare providers to deliver exceptional, patient-centred care at scale. Designed and built by a team who actively work in clinical settings, Wellifiy understands the realities of healthcare delivery - from complex workflows to patient engagement challenges - and turns that insight into intuitive, high-impact technology. Our platform combines a secure patient engagement mobile app, a powerful clinical portal, and robust automation tools to streamline operations and improve outcomes. With Wellifiy, providers can manage patient communication, deliver digital programs, share resources, complete assessments, and track progress - all in one place. Key capabilities include: Patient Engagement App: A branded iOS and Android app where patients can book appointments, complete forms, access educational content, join group programs, message their care team, and track progress. Clinical Portal: A secure hub for team members to manage appointments, patient records, group programs, forms, assessments, and correspondence. Messaging & Communication: HIPAA/GDPR-compliant one-to-one and group chat, video calls, and live streaming to keep patients connected to their care team. Digital Health Programs: Deliver structured, on-demand, or progressive release programs with multimedia content, quizzes, and activity tracking. Automation & Workflows: Streamline patient onboarding, create automated patient journeys, and assign content and tasks with configurable triggers and rules. White-Labelling: Fully customise branding, colours, and patient-facing communications to match your organisation’s identity. Wellifiy supports a wide range of use cases across mental health, alcohol and other drug services, perinatal care, chronic disease management, pain management, occupational health, and more. Whether you’re a small clinic, a hospital network, or an Employee Assistance Program (EAP) provider, Wellifiy adapts to your needs and can be easily configured to help you optimise your programs and service delivery. We take security, privacy, and compliance seriously. Wellifiy is certified for ISO 27001, HIPAA, GDPR, and Cyber Essentials Plus, and is fully compliant with the Australian Privacy Principles (APPs). These certifications demonstrate our commitment to meeting the highest global standards for data protection and information security. With Wellifiy, healthcare providers can spend less time on admin and more time delivering the care that matters. We’re here to make healthcare delivery more connected, more efficient, and more personal. #### Who Is the Company Behind Wellifiy? - **Seller:** [Wellifiy](https://www.g2.com/sellers/wellifiy) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=54cd0be76a7f8ad48e3557bf300a3a2ad062de33d5785ec91b3db08f07cebcd4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwellifiy%2F&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/patient-engagement?order=g2_score&page=25#product-list) - [1](/categories/patient-engagement?order=g2_score#product-list) - [2](/categories/patient-engagement?order=g2_score&page=2#product-list) - … - [22](/categories/patient-engagement?order=g2_score&page=22#product-list) - [23](/categories/patient-engagement?order=g2_score&page=23#product-list) - [24](/categories/patient-engagement?order=g2_score&page=24#product-list) - [25](/categories/patient-engagement?order=g2_score&page=25#product-list) - 26 - [27](/categories/patient-engagement?order=g2_score&page=27#product-list) - [Next ›Next ›](/categories/patient-engagement?order=g2_score&page=27#product-list) Spotlight Categories [Purchasing Software](https://www.g2.com/categories/purchasing-software) [Media Monitoring Software](https://www.g2.com/categories/media-monitoring) [Sales Enablement Software](https://www.g2.com/categories/sales-enablement) [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence) [Spend Management Software](https://www.g2.com/categories/spend-management) Similar Categories - [Interactive Patient Care Systems (IPC)](/categories/interactive-patient-care-systems-ipc) - [Other Patient Experience](/categories/other-patient-experience) - [Patient Case Management](/categories/patient-case-management) - [Patient Intake](/categories/patient-intake) - [Patient Relationship Management (PRM)](/categories/patient-relationship-management-prm) - [Patient Scheduling](/categories/patient-scheduling) - [Remote Patient Monitoring (RPM)](/categories/remote-patient-monitoring-rpm) [Browse Patient Engagement Themes](/categories/patient-engagement/themes) ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein") ES Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein) Updated October 3, 2024 Patient engagement software facilitates the encouragement of a patient’s active participation in the maintenance of their health, the building of a collaborative patient-doctor relationship, and the improvement of the overall patient experience. Hospitals, medical practices, and other healthcare organizations are increasingly becoming subject to the same kinds of expectations that retail and hospitality industries deal with; as a result, patients expect compassion, acknowledgment, immediate communication, and easy access to information from their healthcare providers. Products in the patient engagement category must offer one or more of the following functions: patient portal or patient communication, reputation management, outreach and marketing, surveys and feedback, patient education, self care management, or appointment reminder. Providing a patient portal to facilitate communication between provider and patient as well as enable active participation of the patient in regards to their own health is a major benefit of patient engagement solutions. Patient engagement software enables hospitals and clinics to practice reputation management and feedback generation, triggering a cycle of post-appointment reviews, reputation boosting, practice and provider adjustments, and overall improved patient experience. Patient engagement tools can also simplify the process of reaching out or marketing to new or referred patients, which can include the dissemination of health education information and literature. Patients with chronic care, as well as their physicians, can leverage patient engagement software to maintain their at-home or self-administered medication or therapy regimens. Some patient engagement solutions can also serve as appointment reminders, either via the patient portal or [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging). Patient engagement software can either be patient facing or physician facing, and take myriad forms—anything from a patient portal to medical online reputation management tools to patient-experience survey management capabilities. Patient engagement software equips healthcare organizations with tools to improve methods and levels of engagement. Patient engagement software can integrate with relevant technologies such as [interactive patient care systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc), [telemedicine software](https://www.g2.com/categories/telemedicine), [patient intake software](https://www.g2.com/categories/patient-intake), [EHR software](https://www.g2.com/categories/ehr), and [clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration). To qualify for inclusion in the Patient Engagement category, a product must: - Provide a method of active patient engagement such as patient portal, patient surveys, digital intake forms - Improve or provide insight to healthcare organizations on ways to improve patient satisfaction - Track and measure improvement of patient experience Show More * * * ## How Do You Choose the Right Patient Engagement Software? ### What You Should Know About Patient Engagement Software ### What is Patient Engagement Software? Patient engagement software facilitates communication between health care providers and the patients they serve. These solutions are designed to improve patient satisfaction and patient experience. The software provides users with a patient portal, the ability to distribute patient surveys, and handle patient intake. Solutions in the patient engagement category offer a wide array of features, which include but are not limited to: reputation management, marketing and referral capabilities, appointment reminders, patient messaging, surveys, patient education tools, and self-care management.  Hospitals or medical practices looking to boost their patient satisfaction, cut down on unnecessary readmissions, and streamline communication with patients should be using patient engagement tools. Patient engagement solutions provide communication channels compliant with Health Insurance Portability and Accountability Act (HIPAA) to providers and patients to boost engagement between the two parties. Patient engagement software often integrates directly with health care providers’ electronic health record (EHR). ### What are the Common Features of Patient Engagement Software? The following are some core features within patient engagement software that can help users build better patient relationships and improve patient satisfaction: [**Patient portal**](https://www.g2.com/categories/patient-engagement/f/patient-portal-patient-communication) **:** Patient portals allow patients to log in to see and update their health information. Implementing a patient portal can give patients a more active role in their health care. They can access their records, see past visit history, look at lab results, and more.  [**Patient surveys**](https://www.g2.com/categories/patient-engagement/f/surveys-feedback) **:** Providers send out patient surveys to gather feedback. Direct patient feedback can give health care providers actionable steps to improve. Most solutions offer the ability to customize patient surveys, allowing providers to gather feedback relevant to their practice or hospital. Surveys can be sent automatically after a visit to ensure that every targeted patient is asked for their feedback. [**Digital patient intake**](https://www.g2.com/categories/patient-engagement/f/digital-intake-forms) **:** Patient engagement solutions give providers the ability to handle patient intake digitally before they even step foot in the office. Patients can provide necessary information, such as health insurance information and health history. Health care providers can customize intake forms to collect all necessary information.  **Secure messaging:** These tools give health care providers the ability to message their patients directly while maintaining HIPAA compliance.  Other Features of Patient Engagement Software: [Appointment Reminder Capabilities](https://www.g2.com/categories/patient-engagement/f/appointment-reminder), [Engagement Measuring Capabilities](https://www.g2.com/categories/patient-engagement/f/engagement-measuring), [Integration with Wearables Capabilities](https://www.g2.com/categories/patient-engagement/f/integration-with-wearables), [IPC Systems Integration Capabilities](https://www.g2.com/categories/patient-engagement/f/ipc-systems-integration), [Online Presence Management Capabilities](https://www.g2.com/categories/patient-engagement/f/online-presence-management), [Outreach / Marketing Capabilities](https://www.g2.com/categories/patient-engagement/f/outreach-marketing), [Patient Education Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-education), [Patient Feedback Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-feedback-management), [Patient Satisfaction Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-satisfaction-management), [Reputation Management Capabilities](https://www.g2.com/categories/patient-engagement/f/reputation-management), [Self Care Management Capabilities](https://www.g2.com/categories/patient-engagement/f/self-care-management) ### What are the Benefits of Patient Engagement Software? **Improved patient satisfaction:** Patient satisfaction is an increasingly important metric for health care providers. Patient engagement tools help solve pain points for patients and increase the ease and efficiency with which they can interact with their health care providers. These solutions phone tag and consolidate patient interactions within a single system. Features like digital patient intake and in-app follow-up improve the patient experience making them potentially stick with the provider that gave them that experience. Health care organizations can boost patient retention by improving their patients’ satisfaction.  **Better quality of care:** Patients can leverage patient engagement software to take a more active role in their own health, and providers can have more consistent check-ins with their patients. The increased ease of communication is particularly important in the case of patients requiring chronic care. Health care organizations can automate check-ins with these patients, sending automated appointment reminders and educational material designed to give these patients more tools to help manage their conditions.  **Streamlined communication:** Patient engagement solutions give health care providers HIPAA compliant ways to talk directly to their patients. This communication, depending on the system, can be via email or text, and some solutions have built-in telehealth capabilities so medical professionals can conduct fully virtual visits. Certain solutions may provide the ability to automate communications, and features like automated appointment reminders may reduce no-shows. ### Who Uses Patient Engagement Software? **Administrators:** Health care administrators use patient engagement software to schedule appointments, handle patient intake, and collect patient feedback. Some solutions may provide medical billing features or integrate with medical billing software, which administrators leverage to handle patient invoices and payments. **Medical professionals:** Doctors, nurses, NPs, PAs, and other medical professionals use patient engagement solutions to directly message their patients. They may also use the solution to upload and share lab results or send educational material relevant to their patients. Medical professionals can use these solutions to engage with patients holistically, leveraging increased access to provide a deeper level of informed care. **Patients:** Patients use these solutions to interact with their care providers, send required documentation, book appointments, and review historical health data. The goal of patient engagement software is to get patients more involved in their health care, so the solutions are designed with patient interaction in mind.  #### Software Related to Patient Engagement Software Related solutions that can be used together with patient engagement software include: [Telemedicine software](https://www.g2.com/categories/telemedicine) **:** Patient engagement solutions often integrate with, or include the features of, telemedicine software. The combination of these two types of software can provide a near-comprehensive solution for health care providers looking to improve patient engagement. [Patient intake software](https://www.g2.com/categories/patient-intake) **:** Patient intake functionality is a common feature of patient engagement solutions, which allows patients to fill out intake forms and provide necessary previsit information digitally. [EHR software](https://www.g2.com/categories/ehr) **:** The EHR is the backbone of any health care providers’ tech stack. It’s because of its importance and the fact that patient engagement solutions need to access and deliver health records, the latter will offer integrations with the former.  [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** Secure messaging, or HIPAA compliant messaging in the case of health care, is a core feature of patient engagement solutions. Communication between patient and provider must be secure, and patient engagement tools provide a secure two-way, real-time communication method.  ### Challenges with Patient Engagement Software Software solutions can come with their own set of challenges.  **Adoption:** Product adoption is key to ensuring successful implementation. If no one uses the system, there’s no point in having it. Health care providers must be diligent about educating their employees on the patient engagement solution to drive meaningful use. In addition, organizations that purchase patient engagement solutions should build the solutions’ use into their workflows to drive adoption. As patient engagement solutions are designed to boost patient interaction, it is important to educate patients on the new system. There may be robust functionality that patients either do not know or use because of a lack of knowledge. Both problems can be addressed by educating patients on the full breadth of features a patient engagement solution offers. A large part of adoption may be whether or not the solution has a mobile app.  **Integrations:** Proper integrations with providers’ existing health systems are necessary for patient engagement solutions to work as intended. EHR integration is the most common, but it may be valuable to ensure that the patient engagement system integrates with other parts of the tech stack. If the organization is running on a medical practice management system, the patient engagement software should integrate with it. **Compliance:** Patient engagement software must be compliant with relevant health care regulations to be safe and effective. HIPAA compliance, which demands the protection of personal health information (PHI), is first and foremost among regulatory compliance in patient engagement systems.  ### Which Companies Should Buy Patient Engagement Software? All health care providers interacting with patients should invest in a patient engagement solution.  **Hospitals:** Hospitals deal with high volumes of patients. Patient engagement systems streamline intake and communication with those patients, automating interactions wherever possible consequently reducing the staff’s burden. Automation of standard interactions, like appointment reminders, can help hospitals deal with high patient volume.  **Independent practices:** For independent practices, patient engagement is vital. Patient engagement solutions can help these providers build solid relationships with their patients. **Multi location practices:** Building relationships and standardizing a streamlined approach to patient communication across multiple locations is much easier with patient engagement software. Multi location practices can leverage the software to drive consistent patient engagement.  ### How to Buy Patient Engagement Software #### Requirements Gathering (RFI/RFP) for Patient Engagement Software During the requirement gathering process, the selection team should put together the core functionality they’re looking for. The team should have an estimate of how many users they’ll have, as well as the tech literacy of those users. Patient engagement solutions offer a wide range of features, so narrowing down what is necessary and what may be a bonus is key. The health care provider may want an omnichannel solution with a mobile app to boost adoption in heavy mobile device users. Integration with existing systems should be considered at this point. #### Compare Patient Engagement Software Products **Create a long list** Prospective buyers should put together a list of vendors that meet their core requirements to form their long list. They should start with a comprehensive list of features they’re looking for, from must-haves to wish list functionality.  **Create a short list** At this point, prospective buyers should send out RFIs and use the responses to narrow their long list down to a short list of viable solutions. The selection team should conduct in-depth research at this point and start to form informed opinions on the available options. **Conduct demos** At this point, the prospective buyer will demo products from the short list. During the demo stage, the buyer should ask questions about specific scenarios common to their practice or hospital. Certain solutions may be geared towards a specific type of practice, and have features for that practice type. Initial pricing conversions should take place if they haven’t already, or if the vendor’s pricing isn’t clearly outlined.  #### Selection of Patient Engagement Software **Choose a selection team** Administrators, medical professionals, and systems administrators should all be involved in the selection process. Administrators and medical professionals, the users of the software, should have a say in choosing the solution that they’ll spend the most time using. Systems administrators, or tech support professionals involved in the implementation and integration of the software into the existing tech stack, should also be involved. **Negotiation** The selection team will have to negotiate with the vendor, weighing the price against the potential benefit of purchasing and implementing the solution.