# Best Patient Engagement Software - Page 22 ## How Many Patient Engagement Software Products Does G2 Track? **Total Products under this Category:** 404 ### Category Stats (Aug 2026) - **Average Rating:** 4.34/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** AbbaDox (+2.48%) - Among all products in this category, AbbaDox recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Patient Engagement Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 12,700+ Authentic Reviews - 404+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Patient Engagement Software ![G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/patient-engagement/grids.png?focus%5B%5D=19432&focus%5B%5D=48097&focus%5B%5D=140008&focus%5B%5D=155274&focus%5B%5D=1824&focus%5B%5D=87629&focus%5B%5D=27950&focus%5B%5D=47612) Highlighted products: Birdeye, Weave, ModMed, Curogram, eClinicalWorks, NexHealth, Adit, and Pabau Practice Management. Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=modmed&focus%5B%5D=curogram&focus%5B%5D=eclinicalworks&focus%5B%5D=nexhealth&focus%5B%5D=adit&focus%5B%5D=pabau-practice-management) **Sponsored** ### Prey Prey is a comprehensive, cross-platform solution designed to help IT teams maintain full visibility and control over their entire fleet of laptops, tablets, and smartphones. By providing a lightweight and easy-to-deploy agent, Prey empowers organizations to protect their assets, secure sensitive data, and ensure compliance, regardless of the devices' locations. With over 8 million devices trusted globally, Prey stands as a reliable choice for organizations seeking robust device management and security. The primary target audience for Prey includes IT departments across various sectors, including education, healthcare, and corporate environments, where device security and management are critical. Organizations that handle sensitive data or operate in regulated industries will find Prey particularly beneficial due to its compliance features. Specific use cases range from tracking lost or stolen devices to managing a diverse fleet of devices used by remote employees. The platform's capabilities extend beyond mere tracking; it offers a comprehensive approach to device security and management. One of the standout features of Prey is its asset tracking and recovery capabilities. Users can locate any device in real-time through a combination of GPS, Wi-Fi triangulation, and GeoIP technology. This functionality allows IT teams to review location history, create dynamic geofenced zones that trigger security actions, and generate actionable evidence reports. These reports can include camera shots, network data, and screenshots, providing essential support for law enforcement in recovering missing devices. This level of control not only aids in asset recovery but also enhances overall organizational security. Prey also prioritizes the protection of sensitive data and compliance with various regulations. The platform enables immediate actions to prevent data breaches, such as remote file wiping, screen locks, and device alarms. With SOC 2 certification and alignment with GDPR and HIPAA/FERPA standards, Prey offers audit-ready logs and automated compliance alerts. Features like selective data retrieval further ensure that organizations can maintain compliance without the risk of data exposure, making it an invaluable tool for businesses that require stringent data protection measures. Finally, Prey simplifies fleet management through a user-friendly dashboard that allows IT teams to manage their entire device fleet efficiently. Administrators can easily assign devices to employees, group them by usage or location, and monitor hardware changes. This streamlined approach reduces operational overhead, facilitating off-boarding processes and loaner device programs. By consolidating device management into a single platform, Prey enhances productivity and operational efficiency for IT teams, making it a vital component of modern device management strategies. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1651&secure%5Bchosen_at%5D=2026-08-02T15%3A04%3A21Z&secure%5Bdisplayable_resource_id%5D=1391&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=59717&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=59717&secure%5Bresource_id%5D=1651&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpatient-engagement%3Fpage%3D22&secure%5Btoken%5D=83cb30de5152b9d751dcb042029992eaa32920e5c4015b9ed649c9afc4557650&secure%5Burl%5D=https%3A%2F%2Fpreyproject.com%2F%3Futm_source%3Dg2%26utm_campaign%3Dg2clicsads&secure%5Burl_type%5D=custom_url) ### [Navigating Cancer](https://www.g2.com/products/navigating-cancer/reviews) Navigating Cancer's oncology-specific software can help care teams stay connected to each other and their patients, improve productivity with streamlined workflows, and, ultimately, provide better care. #### Who Is the Company Behind Navigating Cancer? - **Seller:** [Navigating Cancer](https://www.g2.com/sellers/navigating-cancer) - **Year Founded:** 2008 - **HQ Location:** Remote, US - **Twitter:** @NavCancer 9,173 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2823e42b5cf105f846ae775e9db07808eed0070162963986e29b474f7630e07d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnavigating-cancer%2F&secure%5Burl_type%5D=linkedin_company_website) 73 employees on LinkedIn® ### [Neonpass Room](https://www.g2.com/products/neonpass-room/reviews) Neonpass Room—a system that revolutionizes inpatient communication by bridging the gap between hospital facilities, care stations, and patients. Neonpass Room ensures that patients' requests are accurately directed to the right departments, thus unburdening the nursing staff. #### Who Is the Company Behind Neonpass Room? - **Seller:** [HOOBOX Robotics](https://www.g2.com/sellers/hoobox-robotics) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=acc83e13e160f0687cd4187cadf1608ea4a244a11c624f77d4454966779c75e5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhoobox%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Netsmart Consumer Engagement](https://www.g2.com/products/netsmart-consumer-engagement/reviews) #### Who Is the Company Behind Netsmart Consumer Engagement? - **Seller:** [Netsmart](https://www.g2.com/sellers/netsmart-2fb67523-112f-41ce-bd3f-d4063c635f18) - **Year Founded:** 1968 - **HQ Location:** Overland Park, KS - **Twitter:** @netsmarttech 4,424 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98a9e901739ce6c13a9e6d9c08856d4e35008431a4a1a26b9651db0988064b8c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9223%2F&secure%5Burl_type%5D=linkedin_company_website) 2,727 employees on LinkedIn® ### [NeuroFlow](https://www.g2.com/products/neuroflow/reviews) NeuroFlow provides best-in-class technology and care services for the effective integration of behavioral health. NeuroFlow’s HIPAA-compliant platform supports over 14 million users across 300 health systems, payors, and organizations, helping them capture behavioral health insights and take action to proactively manage individuals and populations holistically. NeuroFlow supercharges existing care models by creating a powerful digital feedback loop between organizations, care teams, and individuals. Our workflow integrations, enterprise analytics, and AI-powered consumer engagement engine help hundreds of organizations better measure, risk stratify, and support the behavioral wellness of their populations in real-time and at a scale never before possible. As a result, we drive meaningful clinical and financial outcomes for the organizations we work with whether they are looking to reduce costs, maximize profitability of value-based care arrangements, or optimize the performance of their workforce. Learn more at https://www.neuroflow.com/ #### Who Is the Company Behind NeuroFlow? - **Seller:** [NeuroFlow](https://www.g2.com/sellers/neuroflow) - **Year Founded:** 2017 - **HQ Location:** Philadelphia, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a4b70d882dca185d4b99da678f73bf6285def6e0406b983ca8e011da745ed452&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fneuroflow%2F&secure%5Burl_type%5D=linkedin_company_website) 182 employees on LinkedIn® ### [Nextech Practice+](https://www.g2.com/products/nextech-nextech-practice/reviews) This Saas-based practice management solution gives specialty physicians better control and visibility into how their business operates, with functionalities including scheduling, insurance billing and claim submissions. #### Who Is the Company Behind Nextech Practice+? - **Seller:** [Nextech](https://www.g2.com/sellers/nextech-2e0f1614-c674-4fee-898d-9813dbe6f98a) - **Year Founded:** 1997 - **HQ Location:** Tampa, US - **Twitter:** @NextechEMRPM 717 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2bd521492aa5038c6362d9b3ad2bd3053a81557954c4eb2c9a76c41318dfa4e7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F216409%2F&secure%5Burl_type%5D=linkedin_company_website) 594 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium ### [NextPatient](https://www.g2.com/products/nextpatient/reviews) NextPatient builds software for a superior patient experience. Patient self-scheduling, automated waitlists, payments, digital check-in, recalls, and more — all seamlessly integrated with leading EHRs. We free your staff from busywork and keep your provider schedules full. More than 6,000 providers at medical practices across the U.S. trust NextPatient to deliver an experience that today's patients demand and that practices can be proud of. • Meet patients where they are — online and after hours — and give them the ability to conveniently navigate their appointments • Eliminate time-consuming, repetitive tasks for overstretched staff so they can focus on higher-value work • Fill last minute cancellations and schedule gaps for providers who are booked for weeks or months Visit nextpatient.co to learn more. #### Who Is the Company Behind NextPatient? - **Seller:** [NextPatient](https://www.g2.com/sellers/nextpatient) - **Year Founded:** 2016 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f1166c4b3bc5f83bb040309aec35166646add7fff2712c95a311cb867f8a0609&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnextpatient%2F&secure%5Burl_type%5D=linkedin_company_website) 38 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of NextPatient? **["Next patient scheduling"](https://www.g2.com/survey_responses/nextpatient-review-9781513)** **Rating:** 5.0/5.0 stars _— Traci G._ [Read full review](https://www.g2.com/survey_responses/nextpatient-review-9781513) ### [N Health](https://www.g2.com/products/n-health/reviews) N Health Technology is a company that develops and sells business platform for mental health practioners and enterprises. The service portfolio include video appointment tools, secure messaging and customer engagement solutions. #### Who Is the Company Behind N Health? - **Seller:** [N Health Technology Oy](https://www.g2.com/sellers/n-health-technology-oy) - **Year Founded:** 2018 - **HQ Location:** Helsinki, FI - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5cee259d1a2d2ebc51867acd91894c1792a15577e4bf4dd4753ded99d997eebe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F19081072&secure%5Burl_type%5D=linkedin_company_website) 8 employees on LinkedIn® ### [nichepractice](https://www.g2.com/products/nichepractice/reviews) Leading software platform providing dentists with the tools and guidance to establish an expertise and dominate the competition through the concept of niche marketing. #### Who Is the Company Behind nichepractice? - **Seller:** [nichepractice](https://www.g2.com/sellers/nichepractice) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [OmniHelio](https://www.g2.com/products/omnihelio/reviews) Harness the power of artificial intelligence to transform your healthcare practice with OmniHelio's advanced automation platform. Our AI technology recognizes patient intent, routes requests appropriately, and resolves up to 75% of common inquiries without staff intervention. Intelligent chatbots provide 24/7 patient support, while automated workflows handle appointment management, reminders and notifications, and other common requests. Voice AI with speech recognition enhances phone interactions, while smart ticket detection automatically categorizes and prioritizes patient requests. Built specifically for healthcare environments, our AI maintains HIPAA compliance while delivering the intelligent automation that modern patients expect and busy clinics need to thrive. #### Who Is the Company Behind OmniHelio? - **Seller:** [Omnihelio](https://www.g2.com/sellers/omnihelio) - **Year Founded:** 2022 - **HQ Location:** Los Angeles, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7aea705fe07ebafd57875bbf168e4586fab6e602c0868de2e319310786679380&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fomnihelio%2F&secure%5Burl_type%5D=linkedin_company_website) 7 employees on LinkedIn® ### [OpenEMR-Pro Patient Portal](https://www.g2.com/products/openemr-pro-patient-portal/reviews) MySalutem facilitates better communication with your physician's office by providing convenient 24x7 access from the comfort and privacy of your own home. ViSolve's MySalutem Patient Portal is the most convenient and secure way to stay in touch with your Healthcare team. #### Who Is the Company Behind OpenEMR-Pro Patient Portal? - **Seller:** [ViSolve](https://www.g2.com/sellers/visolve-8b5323d8-2cbb-4018-b4cf-9820d159b2ef) - **Year Founded:** 2025 - **HQ Location:** San Jose, US - **Twitter:** @ViSolve\_Inc 282 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=655bcec8e6c2ff7755f68c7a3fc6944fe9152eef5ab8cceb75a41aee4ba990ad&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvisolve-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 32 employees on LinkedIn® ### [Orion Digital Front Door](https://www.g2.com/products/orion-digital-front-door/reviews) Orion Health’s Digital Front Door is an omni-channel consumer engagement platform that integrates data, tools and services for end-to-end healthcare navigation and management. #### Who Is the Company Behind Orion Digital Front Door? - **Seller:** [Orion Health](https://www.g2.com/sellers/orion-health) - **Year Founded:** 1993 - **HQ Location:** Auckland, Auckland, New Zealand - **Twitter:** @OrionHealth 12,763 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b65dcb31ff9783d233f26bb3e12d5e876b850591c5f220db431350ebb7e78c7d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Forion-health&secure%5Burl_type%5D=linkedin_company_website) 714 employees on LinkedIn® - **Ownership:** ASX: OHE ### [Osmind](https://www.g2.com/products/osmind/reviews) Streamlined Charting and Patient Engagement for Private Psychiatry Practices and Ketamine Treatment Clinics that want an easy to use mental health EHR. Simplify your charting with customizable templates and 30+ validated rating scales that can be sent according to your schedule. Generate superbills, collect payments, submit insurance claims, and engage your patients with a user-friendly app. Patients on the app can complete intake forms, fill out rating scales, schedule appointments, message securely, journal, and more. Osmind also includes multi-calendar scheduling, e-prescribing, labs, telehealth, outstanding support, an exclusive community of peers, and more! It's easy to get started. Schedule a demo, and see why leading mental health clinicians choose Osmind. #### Who Is the Company Behind Osmind? - **Seller:** [Osmind](https://www.g2.com/sellers/osmind) - **Year Founded:** 2020 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bbfb0326c51447da226c6353476656ca542b9e4814ac206ceca92919ec217680&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fosmind%2F&secure%5Burl_type%5D=linkedin_company_website) 62 employees on LinkedIn® ### [Ovom Care](https://www.g2.com/products/ovom-care/reviews) Ovom Care is a pioneering fertility care provider that integrates advanced artificial intelligence (AI) with personalized reproductive health services. Established in 2023, the company aims to enhance fertility treatment outcomes by combining modern in-person care with cutting-edge AI technology. This approach not only improves success rates but also increases accessibility and reduces the emotional and financial burdens often associated with fertility treatments. #### Who Is the Company Behind Ovom Care? - **Seller:** [Ovom Care](https://www.g2.com/sellers/ovom-care) - **Year Founded:** 2023 - **HQ Location:** Berlin, DE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2c51585d91f54f5b17d24fa481bca34aecfa407e3ff3e0131588f92e22434a03&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fovom-care%2F&secure%5Burl_type%5D=linkedin_company_website) 32 employees on LinkedIn® ### [Ozette](https://www.g2.com/products/ozette/reviews) Ozette’s immune profiling platform provides insights that help answer some of the most pressing questions, such as whether or not a therapy works for an individual patient or if we can determine a patient’s disease before they have physical manifestations. Answering these critical questions and understanding the complexity of the immune system in health and disease helps us drive towards better patient outcomes—a core motivation for Ozette. #### Who Is the Company Behind Ozette? - **Seller:** [Ozette](https://www.g2.com/sellers/ozette) - **Year Founded:** 2021 - **HQ Location:** Seattle, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=52aa5ad4a8ef7acfd80c1555428cd11d255d318ebdfed7d96be433a060a7948e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fozette%2F&secure%5Burl_type%5D=linkedin_company_website) 34 employees on LinkedIn® ### [PathwAI](https://www.g2.com/products/pathwai/reviews) PathwAI is a patient acquisition platform built specifically for healthcare: quiz, intake, and adaptive checkout in one place. HIPAA-compliant, EHR-integrated, and designed around how patients actually decide to buy. PathwAI learns from every patient interaction; personalizing the experience in real time, predicting where patients drop off, and continuously optimizing your funnel so your CAC goes down without anyone lifting a finger. Built for DTC health & welness brands, telehealth companies, and digital health platforms who are done duct-taping tools that were never built for them. #### Who Is the Company Behind PathwAI? - **Seller:** [PathwAI](https://www.g2.com/sellers/pathwai) - **Year Founded:** 2025 - **HQ Location:** Toronto, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b4e456d304078771c38b1514d5e86bc127599ca49d84bcfd2db89e56dfa68c84&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrypathwai%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/patient-engagement?order=g2_score&page=21#product-list) - [1](/categories/patient-engagement?order=g2_score#product-list) - [2](/categories/patient-engagement?order=g2_score&page=2#product-list) - … - [18](/categories/patient-engagement?order=g2_score&page=18#product-list) - [19](/categories/patient-engagement?order=g2_score&page=19#product-list) - [20](/categories/patient-engagement?order=g2_score&page=20#product-list) - [21](/categories/patient-engagement?order=g2_score&page=21#product-list) - 22 - [23](/categories/patient-engagement?order=g2_score&page=23#product-list) - [24](/categories/patient-engagement?order=g2_score&page=24#product-list) - [25](/categories/patient-engagement?order=g2_score&page=25#product-list) - [26](/categories/patient-engagement?order=g2_score&page=26#product-list) - [27](/categories/patient-engagement?order=g2_score&page=27#product-list) - [Next ›Next ›](/categories/patient-engagement?order=g2_score&page=23#product-list) Spotlight Categories [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm) [Voice Recognition Software](https://www.g2.com/categories/voice-recognition) [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing) [Account-Based Orchestration Platforms](https://www.g2.com/categories/account-based-orchestration-platforms) Similar Categories - [Interactive Patient Care Systems (IPC)](/categories/interactive-patient-care-systems-ipc) - [Other Patient Experience](/categories/other-patient-experience) - [Patient Case Management](/categories/patient-case-management) - [Patient Intake](/categories/patient-intake) - [Patient Relationship Management (PRM)](/categories/patient-relationship-management-prm) - [Patient Scheduling](/categories/patient-scheduling) - [Remote Patient Monitoring (RPM)](/categories/remote-patient-monitoring-rpm) [Browse Patient Engagement Themes](/categories/patient-engagement/themes) ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein") ES Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein) Updated October 3, 2024 Patient engagement software facilitates the encouragement of a patient’s active participation in the maintenance of their health, the building of a collaborative patient-doctor relationship, and the improvement of the overall patient experience. Hospitals, medical practices, and other healthcare organizations are increasingly becoming subject to the same kinds of expectations that retail and hospitality industries deal with; as a result, patients expect compassion, acknowledgment, immediate communication, and easy access to information from their healthcare providers. Products in the patient engagement category must offer one or more of the following functions: patient portal or patient communication, reputation management, outreach and marketing, surveys and feedback, patient education, self care management, or appointment reminder. Providing a patient portal to facilitate communication between provider and patient as well as enable active participation of the patient in regards to their own health is a major benefit of patient engagement solutions. Patient engagement software enables hospitals and clinics to practice reputation management and feedback generation, triggering a cycle of post-appointment reviews, reputation boosting, practice and provider adjustments, and overall improved patient experience. Patient engagement tools can also simplify the process of reaching out or marketing to new or referred patients, which can include the dissemination of health education information and literature. Patients with chronic care, as well as their physicians, can leverage patient engagement software to maintain their at-home or self-administered medication or therapy regimens. Some patient engagement solutions can also serve as appointment reminders, either via the patient portal or [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging). Patient engagement software can either be patient facing or physician facing, and take myriad forms—anything from a patient portal to medical online reputation management tools to patient-experience survey management capabilities. Patient engagement software equips healthcare organizations with tools to improve methods and levels of engagement. Patient engagement software can integrate with relevant technologies such as [interactive patient care systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc), [telemedicine software](https://www.g2.com/categories/telemedicine), [patient intake software](https://www.g2.com/categories/patient-intake), [EHR software](https://www.g2.com/categories/ehr), and [clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration). To qualify for inclusion in the Patient Engagement category, a product must: - Provide a method of active patient engagement such as patient portal, patient surveys, digital intake forms - Improve or provide insight to healthcare organizations on ways to improve patient satisfaction - Track and measure improvement of patient experience Show More * * * ## How Do You Choose the Right Patient Engagement Software? ### What You Should Know About Patient Engagement Software ### What is Patient Engagement Software? Patient engagement software facilitates communication between health care providers and the patients they serve. These solutions are designed to improve patient satisfaction and patient experience. The software provides users with a patient portal, the ability to distribute patient surveys, and handle patient intake. Solutions in the patient engagement category offer a wide array of features, which include but are not limited to: reputation management, marketing and referral capabilities, appointment reminders, patient messaging, surveys, patient education tools, and self-care management.  Hospitals or medical practices looking to boost their patient satisfaction, cut down on unnecessary readmissions, and streamline communication with patients should be using patient engagement tools. Patient engagement solutions provide communication channels compliant with Health Insurance Portability and Accountability Act (HIPAA) to providers and patients to boost engagement between the two parties. Patient engagement software often integrates directly with health care providers’ electronic health record (EHR). ### What are the Common Features of Patient Engagement Software? The following are some core features within patient engagement software that can help users build better patient relationships and improve patient satisfaction: [**Patient portal**](https://www.g2.com/categories/patient-engagement/f/patient-portal-patient-communication) **:** Patient portals allow patients to log in to see and update their health information. Implementing a patient portal can give patients a more active role in their health care. They can access their records, see past visit history, look at lab results, and more.  [**Patient surveys**](https://www.g2.com/categories/patient-engagement/f/surveys-feedback) **:** Providers send out patient surveys to gather feedback. Direct patient feedback can give health care providers actionable steps to improve. Most solutions offer the ability to customize patient surveys, allowing providers to gather feedback relevant to their practice or hospital. Surveys can be sent automatically after a visit to ensure that every targeted patient is asked for their feedback. [**Digital patient intake**](https://www.g2.com/categories/patient-engagement/f/digital-intake-forms) **:** Patient engagement solutions give providers the ability to handle patient intake digitally before they even step foot in the office. Patients can provide necessary information, such as health insurance information and health history. Health care providers can customize intake forms to collect all necessary information.  **Secure messaging:** These tools give health care providers the ability to message their patients directly while maintaining HIPAA compliance.  Other Features of Patient Engagement Software: [Appointment Reminder Capabilities](https://www.g2.com/categories/patient-engagement/f/appointment-reminder), [Engagement Measuring Capabilities](https://www.g2.com/categories/patient-engagement/f/engagement-measuring), [Integration with Wearables Capabilities](https://www.g2.com/categories/patient-engagement/f/integration-with-wearables), [IPC Systems Integration Capabilities](https://www.g2.com/categories/patient-engagement/f/ipc-systems-integration), [Online Presence Management Capabilities](https://www.g2.com/categories/patient-engagement/f/online-presence-management), [Outreach / Marketing Capabilities](https://www.g2.com/categories/patient-engagement/f/outreach-marketing), [Patient Education Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-education), [Patient Feedback Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-feedback-management), [Patient Satisfaction Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-satisfaction-management), [Reputation Management Capabilities](https://www.g2.com/categories/patient-engagement/f/reputation-management), [Self Care Management Capabilities](https://www.g2.com/categories/patient-engagement/f/self-care-management) ### What are the Benefits of Patient Engagement Software? **Improved patient satisfaction:** Patient satisfaction is an increasingly important metric for health care providers. Patient engagement tools help solve pain points for patients and increase the ease and efficiency with which they can interact with their health care providers. These solutions phone tag and consolidate patient interactions within a single system. Features like digital patient intake and in-app follow-up improve the patient experience making them potentially stick with the provider that gave them that experience. Health care organizations can boost patient retention by improving their patients’ satisfaction.  **Better quality of care:** Patients can leverage patient engagement software to take a more active role in their own health, and providers can have more consistent check-ins with their patients. The increased ease of communication is particularly important in the case of patients requiring chronic care. Health care organizations can automate check-ins with these patients, sending automated appointment reminders and educational material designed to give these patients more tools to help manage their conditions.  **Streamlined communication:** Patient engagement solutions give health care providers HIPAA compliant ways to talk directly to their patients. This communication, depending on the system, can be via email or text, and some solutions have built-in telehealth capabilities so medical professionals can conduct fully virtual visits. Certain solutions may provide the ability to automate communications, and features like automated appointment reminders may reduce no-shows. ### Who Uses Patient Engagement Software? **Administrators:** Health care administrators use patient engagement software to schedule appointments, handle patient intake, and collect patient feedback. Some solutions may provide medical billing features or integrate with medical billing software, which administrators leverage to handle patient invoices and payments. **Medical professionals:** Doctors, nurses, NPs, PAs, and other medical professionals use patient engagement solutions to directly message their patients. They may also use the solution to upload and share lab results or send educational material relevant to their patients. Medical professionals can use these solutions to engage with patients holistically, leveraging increased access to provide a deeper level of informed care. **Patients:** Patients use these solutions to interact with their care providers, send required documentation, book appointments, and review historical health data. The goal of patient engagement software is to get patients more involved in their health care, so the solutions are designed with patient interaction in mind.  #### Software Related to Patient Engagement Software Related solutions that can be used together with patient engagement software include: [Telemedicine software](https://www.g2.com/categories/telemedicine) **:** Patient engagement solutions often integrate with, or include the features of, telemedicine software. The combination of these two types of software can provide a near-comprehensive solution for health care providers looking to improve patient engagement. [Patient intake software](https://www.g2.com/categories/patient-intake) **:** Patient intake functionality is a common feature of patient engagement solutions, which allows patients to fill out intake forms and provide necessary previsit information digitally. [EHR software](https://www.g2.com/categories/ehr) **:** The EHR is the backbone of any health care providers’ tech stack. It’s because of its importance and the fact that patient engagement solutions need to access and deliver health records, the latter will offer integrations with the former.  [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** Secure messaging, or HIPAA compliant messaging in the case of health care, is a core feature of patient engagement solutions. Communication between patient and provider must be secure, and patient engagement tools provide a secure two-way, real-time communication method.  ### Challenges with Patient Engagement Software Software solutions can come with their own set of challenges.  **Adoption:** Product adoption is key to ensuring successful implementation. If no one uses the system, there’s no point in having it. Health care providers must be diligent about educating their employees on the patient engagement solution to drive meaningful use. In addition, organizations that purchase patient engagement solutions should build the solutions’ use into their workflows to drive adoption. As patient engagement solutions are designed to boost patient interaction, it is important to educate patients on the new system. There may be robust functionality that patients either do not know or use because of a lack of knowledge. Both problems can be addressed by educating patients on the full breadth of features a patient engagement solution offers. A large part of adoption may be whether or not the solution has a mobile app.  **Integrations:** Proper integrations with providers’ existing health systems are necessary for patient engagement solutions to work as intended. EHR integration is the most common, but it may be valuable to ensure that the patient engagement system integrates with other parts of the tech stack. If the organization is running on a medical practice management system, the patient engagement software should integrate with it. **Compliance:** Patient engagement software must be compliant with relevant health care regulations to be safe and effective. HIPAA compliance, which demands the protection of personal health information (PHI), is first and foremost among regulatory compliance in patient engagement systems.  ### Which Companies Should Buy Patient Engagement Software? All health care providers interacting with patients should invest in a patient engagement solution.  **Hospitals:** Hospitals deal with high volumes of patients. Patient engagement systems streamline intake and communication with those patients, automating interactions wherever possible consequently reducing the staff’s burden. Automation of standard interactions, like appointment reminders, can help hospitals deal with high patient volume.  **Independent practices:** For independent practices, patient engagement is vital. Patient engagement solutions can help these providers build solid relationships with their patients. **Multi location practices:** Building relationships and standardizing a streamlined approach to patient communication across multiple locations is much easier with patient engagement software. Multi location practices can leverage the software to drive consistent patient engagement.  ### How to Buy Patient Engagement Software #### Requirements Gathering (RFI/RFP) for Patient Engagement Software During the requirement gathering process, the selection team should put together the core functionality they’re looking for. The team should have an estimate of how many users they’ll have, as well as the tech literacy of those users. Patient engagement solutions offer a wide range of features, so narrowing down what is necessary and what may be a bonus is key. The health care provider may want an omnichannel solution with a mobile app to boost adoption in heavy mobile device users. Integration with existing systems should be considered at this point. #### Compare Patient Engagement Software Products **Create a long list** Prospective buyers should put together a list of vendors that meet their core requirements to form their long list. They should start with a comprehensive list of features they’re looking for, from must-haves to wish list functionality.  **Create a short list** At this point, prospective buyers should send out RFIs and use the responses to narrow their long list down to a short list of viable solutions. The selection team should conduct in-depth research at this point and start to form informed opinions on the available options. **Conduct demos** At this point, the prospective buyer will demo products from the short list. During the demo stage, the buyer should ask questions about specific scenarios common to their practice or hospital. Certain solutions may be geared towards a specific type of practice, and have features for that practice type. Initial pricing conversions should take place if they haven’t already, or if the vendor’s pricing isn’t clearly outlined.  #### Selection of Patient Engagement Software **Choose a selection team** Administrators, medical professionals, and systems administrators should all be involved in the selection process. Administrators and medical professionals, the users of the software, should have a say in choosing the solution that they’ll spend the most time using. Systems administrators, or tech support professionals involved in the implementation and integration of the software into the existing tech stack, should also be involved. **Negotiation** The selection team will have to negotiate with the vendor, weighing the price against the potential benefit of purchasing and implementing the solution.