# Best Patient Engagement Software - Page 20 ## How Many Patient Engagement Software Products Does G2 Track? **Total Products under this Category:** 404 ### Category Stats (Aug 2026) - **Average Rating:** 4.34/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** AbbaDox (+2.48%) - Among all products in this category, AbbaDox recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Patient Engagement Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 12,700+ Authentic Reviews - 404+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Patient Engagement Software ![G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/patient-engagement/grids.png?focus%5B%5D=19432&focus%5B%5D=48097&focus%5B%5D=140008&focus%5B%5D=1824&focus%5B%5D=155274&focus%5B%5D=87629&focus%5B%5D=27950&focus%5B%5D=47612) Highlighted products: Birdeye, Weave, ModMed, eClinicalWorks, Curogram, NexHealth, Adit, and Pabau Practice Management. Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=modmed&focus%5B%5D=eclinicalworks&focus%5B%5D=curogram&focus%5B%5D=nexhealth&focus%5B%5D=adit&focus%5B%5D=pabau-practice-management) **Sponsored** ### Practice Better Practice Better is the leading all-in-one practice management software solution designed to help health and wellness professionals streamline their operations and enhance client support. Our comprehensive platform caters to a diverse range of practitioners, including nutritionists, therapists, coaches, therapists, chiropractors, fitness trainers, and more, providing them with the tools necessary to manage their practices efficiently and effectively. Practice Better serves both solo practitioners and larger group practices across the globe. By offering a centralized, all-in-one EHR solution. With our user-friendly interface, Practice Better allows practitioners to focus more on their clients and less on administrative tasks, ultimately leading to improved client outcomes and satisfaction. Key features of Practice Better include appointment booking, billing management, telehealth capabilities, and client engagement tools. The appointment booking system enables practitioners to manage their schedules seamlessly, reducing the likelihood of double bookings and missed appointments. Practice Better Payments simplifies invoicing and payment processing, allowing professionals to track their finances with ease. Additionally, the telehealth functionality provides a secure platform for virtual consultations, ensuring that practitioners can connect with clients regardless of location. Another significant aspect of Practice Better is its client engagement tools, which include customizable client portals and online programs or courses. These features empower practitioners to create personalized experiences for their clients, fostering a sense of community and support. By offering resources like educational materials and progress tracking, practitioners can enhance the overall client experience and encourage adherence to wellness plans. Overall, Practice Better stands out in the practice management software category by providing a comprehensive suite of features tailored specifically for health and wellness professionals. Our focus on improving practice management, client support, and engagement allows practitioners to scale their businesses effectively while delivering better outcomes for their clients. The platform not only simplifies daily operations but also enhances overall quality of care, making it an invaluable tool for those in the health and wellness industry. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1651&secure%5Bchosen_at%5D=2026-08-03T11%3A47%3A27Z&secure%5Bdisplayable_resource_id%5D=1651&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1651&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=47168&secure%5Bresource_id%5D=1651&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpatient-engagement%3Fpage%3D20&secure%5Btoken%5D=ab941cc225cbb860f9bed4a225324a2d732c04fadcaa5dd6796063947079a3f3&secure%5Burl%5D=https%3A%2F%2Fpracticebetter.io%2F&secure%5Burl_type%5D=free_trial) ### [Keet Health](https://www.g2.com/products/keet-health/reviews) Founded in 2015, Keet Health is committed to helping providers, employers, and health systems facilitate and deliver more connected, personalized care through our patient engagement platform. The only platform in the industry to combine patient reported outcomes and patient engagement in one seamless experience, we are equipping providers & employers with the tools needed to expand care beyond clinic walls to create rich experiences that engage patients and lead to better outcomes. We are high-tech, high-touch, and highly collaborative and we’re working to restore humanity in healthcare. #### Who Is the Company Behind Keet Health? - **Seller:** [Keet Health](https://www.g2.com/sellers/keet-health) - **Year Founded:** 2015 - **HQ Location:** Austin, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=78017ecee0e599f4ac351fe8933122b3e60bf0e22c8ebfea5c4c42547ee9c428&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkeet-health&secure%5Burl_type%5D=linkedin_company_website) 4 employees on LinkedIn® ### [K Health](https://www.g2.com/products/k-health/reviews) K Health's AI Physician Mode is an advanced artificial intelligence system designed to enhance virtual urgent care by providing clinicians with AI-driven recommendations for common acute conditions. Developed in collaboration with Cedars-Sinai and Dr. Dan Zeltzer of Tel Aviv University and Stanford, this AI tool aims to augment physician decision-making, ensuring more accurate and efficient patient care. #### Who Is the Company Behind K Health? - **Seller:** [K Health](https://www.g2.com/sellers/k-health) - **Year Founded:** 2016 - **HQ Location:** New York, New York, United States - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9b7b7bee0ef46cc00542907cbe3c0446d2b2ceb1ae00ab07176d8459c6c31b2a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkhealthinc&secure%5Burl_type%5D=linkedin_company_website) 408 employees on LinkedIn® ### [Known Doctor](https://www.g2.com/products/known-doctor/reviews) ZnanyLekarz to oprogramowanie, które optymalizuje zarządzanie rozmowami telefonicznymi w Twojej placówce medycznej, poprawiając organizację, widoczność i monitorowanie wszystkich połączeń przychodzących i wychodzących z recepcji. Dzięki ZnanyLekarz Phone możesz: zobaczyć, kto dzwoni, ustalać priorytety połączeń zgodnie z tym, co jest najbardziej istotne dla Twojej firmy, a także korzystać z panelu sterowania, który umożliwia natychmiastowe oddzwanianie. Dzięki temu nie przegapisz żadnej okazji na przyjęcie nowego pacjenta. Ponadto ze ZnanyLekarz Phone masz pełny wgląd w działanie i wydajność swojej recepcji. Służy do tego panel statystyk, gdzie można monitorować dane połączeń oraz kampanie marketingowe, sprzęt itp. #### Who Is the Company Behind Known Doctor? - **Seller:** [Docplanner](https://www.g2.com/sellers/docplanner) - **Year Founded:** 2012 - **HQ Location:** Warszawa, PL - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f4c3a54629dafc89ab02c917f3e64bc5035ff7746c9ffef3f1342bf862008ecd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fznanylekarz-pro&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Known Doctor? **["Expensive for doctors, FREE for patients"](https://www.g2.com/survey_responses/known-doctor-review-9785681)** **Rating:** 4.0/5.0 stars _— Angie S._ [Read full review](https://www.g2.com/survey_responses/known-doctor-review-9785681) ### [Kyruus Health](https://www.g2.com/products/kyruus-health/reviews) Kyruus Health is the leading care access platform on a mission to connect people to the right care. The company connects 425,000 providers across more than 1,000 hospitals and 500 medical groups, and more than 150 million health plan members across 100 health plan brands, so every stakeholder can access and harness the most accurate, comprehensive, and contextually relevant information. By enabling informed decisions and confident action, the care access platform supports healthier outcomes, reduces friction in healthcare, and grants more time back in everyone’s day. Kyruus Health’s solutions for health systems, hospitals, and medical groups include: Kyruus Connect: Provider data management solution that unifies and optimizes disparate provider data, to create a single, organized source of truth. This robust foundation can power experiences for internal stakeholders, partners and patients. Search: Empower patients with a 24/7 online provider directory and care search experience, with filters based on provider availability, office location, insurance type, specialty, and more. Schedule: Connect patients with the care they need with self-service scheduling. Schedule leverages EHR integrations to display real-time availability, reduce staff management. Check-In: Streamline front-desk process and capture vital patient details with digital patient intake, Check-In. Text and email notifications encourage patients to submit demographics, insurance information and copays prior to appointment—all without an app download. Advanced Analytics: Gain deeper insights into consumer behavior and utilization with Advanced Analytics. Advanced Analytics enhances your ability to create customized reports, provides access to Kyruus Health analytics experts, and enables data exchange across multiple reporting tools. To learn more, visit KyruusHealth.com. #### Who Is the Company Behind Kyruus Health? - **Seller:** [Kyruus Health](https://www.g2.com/sellers/kyruus-health) - **Year Founded:** 2010 - **HQ Location:** Boston, Massachusetts, United States - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ee6dc96ed3f89d4df7c569779c99547a57fc4393c2e3244aeb7bc5d8b72fc7e9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkyruushealth&secure%5Burl_type%5D=linkedin_company_website) 347 employees on LinkedIn® ### [Lifen](https://www.g2.com/products/lifen/reviews) The universal solution for medical communication. #### Who Is the Company Behind Lifen? - **Seller:** [Lifen](https://www.g2.com/sellers/lifen) - **Year Founded:** 2015 - **HQ Location:** Paris, FR - **Twitter:** @lifen\_fr 1,112 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0d06aac7e59ec2464f3d4a3ff2f01fd4d23b2beb5a0a07eccf6e4aee4861e7ea&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flifenhealth&secure%5Burl_type%5D=linkedin_company_website) 176 employees on LinkedIn® ### [Lilli](https://www.g2.com/products/lilli/reviews) Our platform monitors activities, learns and analyses behaviours to inform the carer of a person’s status and patterns #### Who Is the Company Behind Lilli? - **Seller:** [Lilli](https://www.g2.com/sellers/lilli) - **Year Founded:** 2014 - **HQ Location:** London, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=246ca22bbf6f47b3f8f0770b2d555953469fbecd9540a3d70db016c6664d0fc8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fintelligentlilli%2F&secure%5Burl_type%5D=linkedin_company_website) 48 employees on LinkedIn® ### [Limbic Access](https://www.g2.com/products/limbic-access/reviews) Limbic Access is an advanced AI assistant designed to streamline patient intake and enhance clinical decision-making within behavioral health services. By embedding seamlessly into healthcare providers' websites, it offers a conversational interface that guides patients through the intake process, generating comprehensive clinical assessments for practitioners. This innovative tool aims to improve patient outcomes, increase access to care, and optimize provider workflows. #### Who Is the Company Behind Limbic Access? - **Seller:** [Limbic](https://www.g2.com/sellers/limbic) - **Year Founded:** 2018 - **HQ Location:** London, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0f9b8cfb4bdd00488c09423bd4747e4e33b97bd20fe01394fe05d64367a44e32&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flimbic-ai&secure%5Burl_type%5D=linkedin_company_website) 59 employees on LinkedIn® ### [Limbic Care](https://www.g2.com/products/limbic-care/reviews) Limbic Care is a clinical AI companion designed to enhance mental health treatment by providing patients with on-demand support and guided Cognitive Behavioral Therapy (CBT) interventions between therapy sessions. By integrating seamlessly with existing treatment plans, it helps maintain patient engagement and accelerates recovery. #### Who Is the Company Behind Limbic Care? - **Seller:** [Limbic](https://www.g2.com/sellers/limbic) - **Year Founded:** 2018 - **HQ Location:** London, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0f9b8cfb4bdd00488c09423bd4747e4e33b97bd20fe01394fe05d64367a44e32&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flimbic-ai&secure%5Burl_type%5D=linkedin_company_website) 59 employees on LinkedIn® ### [Linkt](https://www.g2.com/products/linkt/reviews) Designed for decentralized and hybrid trials, Datacubed Health’s Linkt is a patient-facing app designed for clinical trial data collection and patient engagement. Infused with the principles of behavioral science, Linkt offers patient compliance and retention rates of more than 90% and increased data quality through the duration of a study #### Who Is the Company Behind Linkt? - **Seller:** [Datacubed Health](https://www.g2.com/sellers/datacubed-health) - **Year Founded:** 2016 - **HQ Location:** King of Prussia, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=66e50f1d4131b4f29696278f41f4a85126580e3a3dcedab82e6c86b171ae1b61&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdatacubedhealth&secure%5Burl_type%5D=linkedin_company_website) 41 employees on LinkedIn® ### [Locuslore Technology](https://www.g2.com/products/locuslore-technology/reviews) Locuslore Technology is a Bengaluru-based company specializing in developing scalable and innovative products in healthcare and voice identification. Established in 2016, the company focuses on creating digital platforms that connect healthcare professionals with consumers, ensuring secure and efficient service delivery. Key Features and Functionality: - Product Discovery Phase: Assists startups in transforming ideas into viable products through target market exploration, competitive analysis, and the development of minimum viable products . - Product Enrichment: Offers small and medium-sized enterprises advanced engineering solutions to enhance product scalability, flexibility, and robustness, thereby reducing operational costs. - Business Products: Provides established businesses with enterprise architecture solutions that drive business transformation and address emerging challenges. Primary Value and Solutions: Locuslore Technology addresses the need for secure and efficient digital healthcare platforms. By adhering to standards like the General Data Protection Regulation , the company ensures the protection of health data, fostering trust among users. Their innovative approach bridges the gap between healthcare professionals and consumers, facilitating seamless interactions and service delivery. #### Who Is the Company Behind Locuslore Technology? - **Seller:** [Locuslore Technology](https://www.g2.com/sellers/locuslore-technology) - **Year Founded:** 2016 - **HQ Location:** Bangalore, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=70e5a151036913d4163e69f89744b04425e512d6e89896437a6851f57afef514&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F30244840&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [Lybrate](https://www.g2.com/products/lybrate/reviews) Lybrate is practice manager for Doctors. Manage appointments, record treatments, track payment due and more **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Lybrate? - **Seller:** [Lybrate](https://www.g2.com/sellers/lybrate) - **Year Founded:** 2014 - **HQ Location:** Faridabad, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a224e85eb21d553234aa4890f51379730a2fc5879d9a30624f32e29feb25ff1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flybrate&secure%5Burl_type%5D=linkedin_company_website) 170 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Lybrate? **["Great software"](https://www.g2.com/survey_responses/lybrate-review-3155921)** **Rating:** 5.0/5.0 stars _— susan n._ [Read full review](https://www.g2.com/survey_responses/lybrate-review-3155921) #### What Are G2 Users Discussing About Lybrate? - [What is Lybrate used for?](https://www.g2.com/discussions/lybrate-what-is-lybrate-used-for) - [What is Lybrate used for?](https://www.g2.com/discussions/what-is-lybrate-used-for) ### [MDidentity](https://www.g2.com/products/mdidentity/reviews) MDidentity offers a simple and easy review collection system where you can request that your patients provide a review. A single click brings the reviewer to the review site of your choice. MDidentity offers a simple solution for you to request and gather testimonials from your patients. #### Who Is the Company Behind MDidentity? - **Seller:** [Patient Spectrum](https://www.g2.com/sellers/patient-spectrum) - **Year Founded:** 2014 - **HQ Location:** Portland, US - **Twitter:** @Mdidentity 8 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=122e1d3f3b255fa25d16ec52a8c23ab2317a73a917e2cfb775404f28146a7acd&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmdidentityreputationmanagement&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Medarch Marketing](https://www.g2.com/products/medarch-marketing/reviews) Medarch Marketing is a healthcare-focused digital marketing platform designed to help healthcare providers attract, engage, and retain patients through structured marketing strategies. It is used by clinics, hospitals, and healthcare organizations that aim to improve patient acquisition, increase visibility, and enhance appointment conversions. It addresses challenges such as low patient engagement, inconsistent lead generation, and limited visibility into marketing performance. The platform works by enabling campaign creation, managing multi-channel outreach, tracking patient interactions, and analyzing engagement data to optimize marketing strategies. It helps healthcare organizations understand patient behavior and refine outreach efforts based on performance insights. In the healthcare industry, Medarch Marketing supports growth by connecting marketing activities with measurable patient acquisition outcomes. It improves targeting efficiency, strengthens patient engagement, and provides visibility into the effectiveness of marketing efforts. This allows healthcare providers to build more structured and data-driven patient outreach systems that support long-term practice growth.It is used by clinics, hospitals, and healthcare organizations that want to improve visibility, patient engagement, and appointment conversions. It addresses challenges such as low patient acquisition, inconsistent outreach, and limited marketing tracking. The platform works by enabling campaign creation, managing multi-channel marketing efforts, tracking patient engagement, and analyzing performance data to refine strategies. In the healthcare industry, it supports practice growth by connecting marketing efforts with measurable patient acquisition outcomes and improving overall outreach efficiency. #### Who Is the Company Behind Medarch Marketing? - **Seller:** [Medarch Inc](https://www.g2.com/sellers/medarch-inc) - **Year Founded:** 2022 - **HQ Location:** Atlanta, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1b75f55477dcc6725f44da1e4abf11873afb9ea17c5481b72b80ea6c52455d1b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmedarch-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 12 employees on LinkedIn® ### [Medeloop](https://www.g2.com/products/medeloop/reviews) Medeloop Analytics is an AI-driven platform designed to revolutionize clinical research by streamlining data integration, harmonization, and analysis. It enables researchers to efficiently manage and interpret vast datasets, accelerating the discovery process and enhancing the quality of medical research. #### Who Is the Company Behind Medeloop? - **Seller:** [Medeloop](https://www.g2.com/sellers/medeloop) - **Year Founded:** 2021 - **HQ Location:** Menlo Park, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ee597f8f3258095c987b02caa535566769fe4d8df13db9bdb3368f4693f54ab1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmedeloop&secure%5Burl_type%5D=linkedin_company_website) 35 employees on LinkedIn® ### [MedForward](https://www.g2.com/products/medforward/reviews) MedForward is for medical paperwork. The MedForward Forms web application makes putting your patient forms online and complying with HIPAA extremely easy. Your form submissions will become digital, secure, and centralized. Remove the need for a complicated paper filing system. You can easily distribute MedForward Forms to patients via your website or a secure URL that can be e-mailed to patients. #### Who Is the Company Behind MedForward? - **Seller:** [MedForward](https://www.g2.com/sellers/medforward) - **Year Founded:** 2007 - **HQ Location:** Nashville, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bf0fd7f18540ec5ad755a7f49009a95d0672d05f1dde0510757b7b110b789412&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmedforward-inc.&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/patient-engagement?order=g2_score&page=19#product-list) - [1](/categories/patient-engagement?order=g2_score#product-list) - [2](/categories/patient-engagement?order=g2_score&page=2#product-list) - … - [16](/categories/patient-engagement?order=g2_score&page=16#product-list) - [17](/categories/patient-engagement?order=g2_score&page=17#product-list) - [18](/categories/patient-engagement?order=g2_score&page=18#product-list) - [19](/categories/patient-engagement?order=g2_score&page=19#product-list) - 20 - [21](/categories/patient-engagement?order=g2_score&page=21#product-list) - [22](/categories/patient-engagement?order=g2_score&page=22#product-list) - [23](/categories/patient-engagement?order=g2_score&page=23#product-list) - [24](/categories/patient-engagement?order=g2_score&page=24#product-list) - … - [26](/categories/patient-engagement?order=g2_score&page=26#product-list) - [27](/categories/patient-engagement?order=g2_score&page=27#product-list) - [Next ›Next ›](/categories/patient-engagement?order=g2_score&page=21#product-list) Spotlight Categories [Contract Lifecycle Management (CLM) Software](https://www.g2.com/categories/contract-lifecycle-management-clm) [Employee Engagement Software](https://www.g2.com/categories/employee-engagement) [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) [Threat Intelligence Software](https://www.g2.com/categories/threat-intelligence) [Accounts Payable Automation Software](https://www.g2.com/categories/ap-automation) Similar Categories - [Interactive Patient Care Systems (IPC)](/categories/interactive-patient-care-systems-ipc) - [Other Patient Experience](/categories/other-patient-experience) - [Patient Case Management](/categories/patient-case-management) - [Patient Intake](/categories/patient-intake) - [Patient Relationship Management (PRM)](/categories/patient-relationship-management-prm) - [Patient Scheduling](/categories/patient-scheduling) - [Remote Patient Monitoring (RPM)](/categories/remote-patient-monitoring-rpm) [Browse Patient Engagement Themes](/categories/patient-engagement/themes) ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein") ES Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein) Updated October 3, 2024 Patient engagement software facilitates the encouragement of a patient’s active participation in the maintenance of their health, the building of a collaborative patient-doctor relationship, and the improvement of the overall patient experience. Hospitals, medical practices, and other healthcare organizations are increasingly becoming subject to the same kinds of expectations that retail and hospitality industries deal with; as a result, patients expect compassion, acknowledgment, immediate communication, and easy access to information from their healthcare providers. Products in the patient engagement category must offer one or more of the following functions: patient portal or patient communication, reputation management, outreach and marketing, surveys and feedback, patient education, self care management, or appointment reminder. Providing a patient portal to facilitate communication between provider and patient as well as enable active participation of the patient in regards to their own health is a major benefit of patient engagement solutions. Patient engagement software enables hospitals and clinics to practice reputation management and feedback generation, triggering a cycle of post-appointment reviews, reputation boosting, practice and provider adjustments, and overall improved patient experience. Patient engagement tools can also simplify the process of reaching out or marketing to new or referred patients, which can include the dissemination of health education information and literature. Patients with chronic care, as well as their physicians, can leverage patient engagement software to maintain their at-home or self-administered medication or therapy regimens. Some patient engagement solutions can also serve as appointment reminders, either via the patient portal or [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging). Patient engagement software can either be patient facing or physician facing, and take myriad forms—anything from a patient portal to medical online reputation management tools to patient-experience survey management capabilities. Patient engagement software equips healthcare organizations with tools to improve methods and levels of engagement. Patient engagement software can integrate with relevant technologies such as [interactive patient care systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc), [telemedicine software](https://www.g2.com/categories/telemedicine), [patient intake software](https://www.g2.com/categories/patient-intake), [EHR software](https://www.g2.com/categories/ehr), and [clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration). To qualify for inclusion in the Patient Engagement category, a product must: - Provide a method of active patient engagement such as patient portal, patient surveys, digital intake forms - Improve or provide insight to healthcare organizations on ways to improve patient satisfaction - Track and measure improvement of patient experience Show More * * * ## How Do You Choose the Right Patient Engagement Software? ### What You Should Know About Patient Engagement Software ### What is Patient Engagement Software? Patient engagement software facilitates communication between health care providers and the patients they serve. These solutions are designed to improve patient satisfaction and patient experience. The software provides users with a patient portal, the ability to distribute patient surveys, and handle patient intake. Solutions in the patient engagement category offer a wide array of features, which include but are not limited to: reputation management, marketing and referral capabilities, appointment reminders, patient messaging, surveys, patient education tools, and self-care management.  Hospitals or medical practices looking to boost their patient satisfaction, cut down on unnecessary readmissions, and streamline communication with patients should be using patient engagement tools. Patient engagement solutions provide communication channels compliant with Health Insurance Portability and Accountability Act (HIPAA) to providers and patients to boost engagement between the two parties. Patient engagement software often integrates directly with health care providers’ electronic health record (EHR). ### What are the Common Features of Patient Engagement Software? The following are some core features within patient engagement software that can help users build better patient relationships and improve patient satisfaction: [**Patient portal**](https://www.g2.com/categories/patient-engagement/f/patient-portal-patient-communication) **:** Patient portals allow patients to log in to see and update their health information. Implementing a patient portal can give patients a more active role in their health care. They can access their records, see past visit history, look at lab results, and more.  [**Patient surveys**](https://www.g2.com/categories/patient-engagement/f/surveys-feedback) **:** Providers send out patient surveys to gather feedback. Direct patient feedback can give health care providers actionable steps to improve. Most solutions offer the ability to customize patient surveys, allowing providers to gather feedback relevant to their practice or hospital. Surveys can be sent automatically after a visit to ensure that every targeted patient is asked for their feedback. [**Digital patient intake**](https://www.g2.com/categories/patient-engagement/f/digital-intake-forms) **:** Patient engagement solutions give providers the ability to handle patient intake digitally before they even step foot in the office. Patients can provide necessary information, such as health insurance information and health history. Health care providers can customize intake forms to collect all necessary information.  **Secure messaging:** These tools give health care providers the ability to message their patients directly while maintaining HIPAA compliance.  Other Features of Patient Engagement Software: [Appointment Reminder Capabilities](https://www.g2.com/categories/patient-engagement/f/appointment-reminder), [Engagement Measuring Capabilities](https://www.g2.com/categories/patient-engagement/f/engagement-measuring), [Integration with Wearables Capabilities](https://www.g2.com/categories/patient-engagement/f/integration-with-wearables), [IPC Systems Integration Capabilities](https://www.g2.com/categories/patient-engagement/f/ipc-systems-integration), [Online Presence Management Capabilities](https://www.g2.com/categories/patient-engagement/f/online-presence-management), [Outreach / Marketing Capabilities](https://www.g2.com/categories/patient-engagement/f/outreach-marketing), [Patient Education Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-education), [Patient Feedback Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-feedback-management), [Patient Satisfaction Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-satisfaction-management), [Reputation Management Capabilities](https://www.g2.com/categories/patient-engagement/f/reputation-management), [Self Care Management Capabilities](https://www.g2.com/categories/patient-engagement/f/self-care-management) ### What are the Benefits of Patient Engagement Software? **Improved patient satisfaction:** Patient satisfaction is an increasingly important metric for health care providers. Patient engagement tools help solve pain points for patients and increase the ease and efficiency with which they can interact with their health care providers. These solutions phone tag and consolidate patient interactions within a single system. Features like digital patient intake and in-app follow-up improve the patient experience making them potentially stick with the provider that gave them that experience. Health care organizations can boost patient retention by improving their patients’ satisfaction.  **Better quality of care:** Patients can leverage patient engagement software to take a more active role in their own health, and providers can have more consistent check-ins with their patients. The increased ease of communication is particularly important in the case of patients requiring chronic care. Health care organizations can automate check-ins with these patients, sending automated appointment reminders and educational material designed to give these patients more tools to help manage their conditions.  **Streamlined communication:** Patient engagement solutions give health care providers HIPAA compliant ways to talk directly to their patients. This communication, depending on the system, can be via email or text, and some solutions have built-in telehealth capabilities so medical professionals can conduct fully virtual visits. Certain solutions may provide the ability to automate communications, and features like automated appointment reminders may reduce no-shows. ### Who Uses Patient Engagement Software? **Administrators:** Health care administrators use patient engagement software to schedule appointments, handle patient intake, and collect patient feedback. Some solutions may provide medical billing features or integrate with medical billing software, which administrators leverage to handle patient invoices and payments. **Medical professionals:** Doctors, nurses, NPs, PAs, and other medical professionals use patient engagement solutions to directly message their patients. They may also use the solution to upload and share lab results or send educational material relevant to their patients. Medical professionals can use these solutions to engage with patients holistically, leveraging increased access to provide a deeper level of informed care. **Patients:** Patients use these solutions to interact with their care providers, send required documentation, book appointments, and review historical health data. The goal of patient engagement software is to get patients more involved in their health care, so the solutions are designed with patient interaction in mind.  #### Software Related to Patient Engagement Software Related solutions that can be used together with patient engagement software include: [Telemedicine software](https://www.g2.com/categories/telemedicine) **:** Patient engagement solutions often integrate with, or include the features of, telemedicine software. The combination of these two types of software can provide a near-comprehensive solution for health care providers looking to improve patient engagement. [Patient intake software](https://www.g2.com/categories/patient-intake) **:** Patient intake functionality is a common feature of patient engagement solutions, which allows patients to fill out intake forms and provide necessary previsit information digitally. [EHR software](https://www.g2.com/categories/ehr) **:** The EHR is the backbone of any health care providers’ tech stack. It’s because of its importance and the fact that patient engagement solutions need to access and deliver health records, the latter will offer integrations with the former.  [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** Secure messaging, or HIPAA compliant messaging in the case of health care, is a core feature of patient engagement solutions. Communication between patient and provider must be secure, and patient engagement tools provide a secure two-way, real-time communication method.  ### Challenges with Patient Engagement Software Software solutions can come with their own set of challenges.  **Adoption:** Product adoption is key to ensuring successful implementation. If no one uses the system, there’s no point in having it. Health care providers must be diligent about educating their employees on the patient engagement solution to drive meaningful use. In addition, organizations that purchase patient engagement solutions should build the solutions’ use into their workflows to drive adoption. As patient engagement solutions are designed to boost patient interaction, it is important to educate patients on the new system. There may be robust functionality that patients either do not know or use because of a lack of knowledge. Both problems can be addressed by educating patients on the full breadth of features a patient engagement solution offers. A large part of adoption may be whether or not the solution has a mobile app.  **Integrations:** Proper integrations with providers’ existing health systems are necessary for patient engagement solutions to work as intended. EHR integration is the most common, but it may be valuable to ensure that the patient engagement system integrates with other parts of the tech stack. If the organization is running on a medical practice management system, the patient engagement software should integrate with it. **Compliance:** Patient engagement software must be compliant with relevant health care regulations to be safe and effective. HIPAA compliance, which demands the protection of personal health information (PHI), is first and foremost among regulatory compliance in patient engagement systems.  ### Which Companies Should Buy Patient Engagement Software? All health care providers interacting with patients should invest in a patient engagement solution.  **Hospitals:** Hospitals deal with high volumes of patients. Patient engagement systems streamline intake and communication with those patients, automating interactions wherever possible consequently reducing the staff’s burden. Automation of standard interactions, like appointment reminders, can help hospitals deal with high patient volume.  **Independent practices:** For independent practices, patient engagement is vital. Patient engagement solutions can help these providers build solid relationships with their patients. **Multi location practices:** Building relationships and standardizing a streamlined approach to patient communication across multiple locations is much easier with patient engagement software. Multi location practices can leverage the software to drive consistent patient engagement.  ### How to Buy Patient Engagement Software #### Requirements Gathering (RFI/RFP) for Patient Engagement Software During the requirement gathering process, the selection team should put together the core functionality they’re looking for. The team should have an estimate of how many users they’ll have, as well as the tech literacy of those users. Patient engagement solutions offer a wide range of features, so narrowing down what is necessary and what may be a bonus is key. The health care provider may want an omnichannel solution with a mobile app to boost adoption in heavy mobile device users. Integration with existing systems should be considered at this point. #### Compare Patient Engagement Software Products **Create a long list** Prospective buyers should put together a list of vendors that meet their core requirements to form their long list. They should start with a comprehensive list of features they’re looking for, from must-haves to wish list functionality.  **Create a short list** At this point, prospective buyers should send out RFIs and use the responses to narrow their long list down to a short list of viable solutions. The selection team should conduct in-depth research at this point and start to form informed opinions on the available options. **Conduct demos** At this point, the prospective buyer will demo products from the short list. During the demo stage, the buyer should ask questions about specific scenarios common to their practice or hospital. Certain solutions may be geared towards a specific type of practice, and have features for that practice type. Initial pricing conversions should take place if they haven’t already, or if the vendor’s pricing isn’t clearly outlined.  #### Selection of Patient Engagement Software **Choose a selection team** Administrators, medical professionals, and systems administrators should all be involved in the selection process. Administrators and medical professionals, the users of the software, should have a say in choosing the solution that they’ll spend the most time using. Systems administrators, or tech support professionals involved in the implementation and integration of the software into the existing tech stack, should also be involved. **Negotiation** The selection team will have to negotiate with the vendor, weighing the price against the potential benefit of purchasing and implementing the solution.