# Best Patient Engagement Software - Page 20

## How Many Patient Engagement Software Products Does G2 Track?

**Total Products under this Category:** 404

### Category Stats (Aug 2026)

- **Average Rating:** 4.34/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** AbbaDox (+2.48%) - Among all products in this category, AbbaDox recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Patient Engagement Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 12,700+ Authentic Reviews
- 404+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Patient Engagement Software
 ![G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/patient-engagement/grids.png?focus%5B%5D=19432&focus%5B%5D=48097&focus%5B%5D=140008&focus%5B%5D=1824&focus%5B%5D=155274&focus%5B%5D=87629&focus%5B%5D=27950&focus%5B%5D=47612)

Highlighted products: Birdeye, Weave, ModMed, eClinicalWorks, Curogram, NexHealth, Adit, and Pabau Practice Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=modmed&focus%5B%5D=eclinicalworks&focus%5B%5D=curogram&focus%5B%5D=nexhealth&focus%5B%5D=adit&focus%5B%5D=pabau-practice-management)

**Sponsored**

### 401GO

401GO is a type of retirement plan solution designed to help businesses and their employees access affordable and efficient 401(k) plans. Recognizing the challenges that small businesses face in providing retirement benefits, 401GO aims to bridge the gap by offering a streamlined approach to setting up and managing retirement plans. The target audience for 401GO includes small business owners who may have previously felt excluded from the retirement plan market due to high costs and complex setups. Many of these businesses understand the importance of providing retirement options to their employees but lack the resources or knowledge to implement such plans effectively. Key features of 401GO include a quick setup process that can be completed in just minutes, as opposed to the weeks or months typically required by traditional providers. This efficiency is complemented by an economical pricing structure that allows small businesses to offer competitive retirement benefits without straining their budgets. Additionally, 401GO takes care of all the administrative details, freeing up business owners to focus on their core operations rather than getting bogged down in paperwork. The platform employs innovative automated technology to manage the complexities of retirement planning, ensuring that both employers and employees can easily navigate their options. This technology not only simplifies the enrollment process but also provides ongoing support and resources to help users make informed decisions about their retirement savings. By offering a practical and beneficial 401(k) plan, 401GO empowers small businesses to enhance employee satisfaction and retention while promoting financial security for their workforce. Overall, 401GO stands out in the retirement plan market by providing a tailored solution that meets the unique needs of small businesses. Its commitment to affordability, efficiency, and comprehensive support makes it a valuable resource for employers looking to provide their employees with essential retirement benefits.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1651&secure%5Bchosen_at%5D=2026-08-03T23%3A51%3A26Z&secure%5Bdisplayable_resource_id%5D=2507&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=124416&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=124416&secure%5Bresource_id%5D=1651&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpatient-engagement%3Fpage%3D20&secure%5Btoken%5D=89f85be83a1acf5e27e2611b7b1c4c585faff03c32ad9de711c41e9ce9e9459c&secure%5Burl%5D=https%3A%2F%2F401go.com&secure%5Burl_type%5D=company_website)

### [Keet Health](https://www.g2.com/products/keet-health/reviews)

Founded in 2015, Keet Health is committed to helping providers, employers, and health systems facilitate and deliver more connected, personalized care through our patient engagement platform. The only platform in the industry to combine patient reported outcomes and patient engagement in one seamless experience, we are equipping providers & employers with the tools needed to expand care beyond clinic walls to create rich experiences that engage patients and lead to better outcomes. We are high-tech, high-touch, and highly collaborative and we’re working to restore humanity in healthcare.

#### Who Is the Company Behind Keet Health?

- **Seller:** [Keet Health](https://www.g2.com/sellers/keet-health)
- **Year Founded:** 2015
- **HQ Location:** Austin, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=78017ecee0e599f4ac351fe8933122b3e60bf0e22c8ebfea5c4c42547ee9c428&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkeet-health&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

### [K Health](https://www.g2.com/products/k-health/reviews)

K Health's AI Physician Mode is an advanced artificial intelligence system designed to enhance virtual urgent care by providing clinicians with AI-driven recommendations for common acute conditions. Developed in collaboration with Cedars-Sinai and Dr. Dan Zeltzer of Tel Aviv University and Stanford, this AI tool aims to augment physician decision-making, ensuring more accurate and efficient patient care.

#### Who Is the Company Behind K Health?

- **Seller:** [K Health](https://www.g2.com/sellers/k-health)
- **Year Founded:** 2016
- **HQ Location:** New York, New York, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9b7b7bee0ef46cc00542907cbe3c0446d2b2ceb1ae00ab07176d8459c6c31b2a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkhealthinc&secure%5Burl_type%5D=linkedin_company_website)  
408 employees on LinkedIn®

### [Known Doctor](https://www.g2.com/products/known-doctor/reviews)

ZnanyLekarz to oprogramowanie, które optymalizuje zarządzanie rozmowami telefonicznymi w Twojej placówce medycznej, poprawiając organizację, widoczność i monitorowanie wszystkich połączeń przychodzących i wychodzących z recepcji. Dzięki ZnanyLekarz Phone możesz: zobaczyć, kto dzwoni, ustalać priorytety połączeń zgodnie z tym, co jest najbardziej istotne dla Twojej firmy, a także korzystać z panelu sterowania, który umożliwia natychmiastowe oddzwanianie. Dzięki temu nie przegapisz żadnej okazji na przyjęcie nowego pacjenta. Ponadto ze ZnanyLekarz Phone masz pełny wgląd w działanie i wydajność swojej recepcji. Służy do tego panel statystyk, gdzie można monitorować dane połączeń oraz kampanie marketingowe, sprzęt itp.

#### Who Is the Company Behind Known Doctor?

- **Seller:** [Docplanner](https://www.g2.com/sellers/docplanner)
- **Year Founded:** 2012
- **HQ Location:** Warszawa, PL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f4c3a54629dafc89ab02c917f3e64bc5035ff7746c9ffef3f1342bf862008ecd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fznanylekarz-pro&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Known Doctor?

**["Expensive for doctors, FREE for patients"](https://www.g2.com/survey_responses/known-doctor-review-9785681)**

**Rating:** 4.0/5.0 stars

_— Angie S._

[Read full review](https://www.g2.com/survey_responses/known-doctor-review-9785681)

### [Kyruus Health](https://www.g2.com/products/kyruus-health/reviews)

Kyruus Health is the leading care access platform on a mission to connect people to the right care. The company connects 425,000 providers across more than 1,000 hospitals and 500 medical groups, and more than 150 million health plan members across 100 health plan brands, so every stakeholder can access and harness the most accurate, comprehensive, and contextually relevant information. By enabling informed decisions and confident action, the care access platform supports healthier outcomes, reduces friction in healthcare, and grants more time back in everyone’s day. Kyruus Health’s solutions for health systems, hospitals, and medical groups include: Kyruus Connect: Provider data management solution that unifies and optimizes disparate provider data, to create a single, organized source of truth. This robust foundation can power experiences for internal stakeholders, partners and patients. Search: Empower patients with a 24/7 online provider directory and care search experience, with filters based on provider availability, office location, insurance type, specialty, and more. Schedule: Connect patients with the care they need with self-service scheduling. Schedule leverages EHR integrations to display real-time availability, reduce staff management. Check-In: Streamline front-desk process and capture vital patient details with digital patient intake, Check-In. Text and email notifications encourage patients to submit demographics, insurance information and copays prior to appointment—all without an app download. Advanced Analytics: Gain deeper insights into consumer behavior and utilization with Advanced Analytics. Advanced Analytics enhances your ability to create customized reports, provides access to Kyruus Health analytics experts, and enables data exchange across multiple reporting tools. To learn more, visit KyruusHealth.com.

#### Who Is the Company Behind Kyruus Health?

- **Seller:** [Kyruus Health](https://www.g2.com/sellers/kyruus-health)
- **Year Founded:** 2010
- **HQ Location:** Boston, Massachusetts, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ee6dc96ed3f89d4df7c569779c99547a57fc4393c2e3244aeb7bc5d8b72fc7e9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkyruushealth&secure%5Burl_type%5D=linkedin_company_website)  
347 employees on LinkedIn®

### [Lifen](https://www.g2.com/products/lifen/reviews)

The universal solution for medical communication.

#### Who Is the Company Behind Lifen?

- **Seller:** [Lifen](https://www.g2.com/sellers/lifen)
- **Year Founded:** 2015
- **HQ Location:** Paris, FR
- **Twitter:** @lifen\_fr  
1,112 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0d06aac7e59ec2464f3d4a3ff2f01fd4d23b2beb5a0a07eccf6e4aee4861e7ea&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flifenhealth&secure%5Burl_type%5D=linkedin_company_website)  
176 employees on LinkedIn®

### [Lilli](https://www.g2.com/products/lilli/reviews)

Our platform monitors activities, learns and analyses behaviours to inform the carer of a person’s status and patterns

#### Who Is the Company Behind Lilli?

- **Seller:** [Lilli](https://www.g2.com/sellers/lilli)
- **Year Founded:** 2014
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=246ca22bbf6f47b3f8f0770b2d555953469fbecd9540a3d70db016c6664d0fc8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fintelligentlilli%2F&secure%5Burl_type%5D=linkedin_company_website)  
48 employees on LinkedIn®

### [Limbic Access](https://www.g2.com/products/limbic-access/reviews)

Limbic Access is an advanced AI assistant designed to streamline patient intake and enhance clinical decision-making within behavioral health services. By embedding seamlessly into healthcare providers' websites, it offers a conversational interface that guides patients through the intake process, generating comprehensive clinical assessments for practitioners. This innovative tool aims to improve patient outcomes, increase access to care, and optimize provider workflows.

#### Who Is the Company Behind Limbic Access?

- **Seller:** [Limbic](https://www.g2.com/sellers/limbic)
- **Year Founded:** 2018
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0f9b8cfb4bdd00488c09423bd4747e4e33b97bd20fe01394fe05d64367a44e32&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flimbic-ai&secure%5Burl_type%5D=linkedin_company_website)  
59 employees on LinkedIn®

### [Limbic Care](https://www.g2.com/products/limbic-care/reviews)

Limbic Care is a clinical AI companion designed to enhance mental health treatment by providing patients with on-demand support and guided Cognitive Behavioral Therapy (CBT) interventions between therapy sessions. By integrating seamlessly with existing treatment plans, it helps maintain patient engagement and accelerates recovery.

#### Who Is the Company Behind Limbic Care?

- **Seller:** [Limbic](https://www.g2.com/sellers/limbic)
- **Year Founded:** 2018
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0f9b8cfb4bdd00488c09423bd4747e4e33b97bd20fe01394fe05d64367a44e32&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flimbic-ai&secure%5Burl_type%5D=linkedin_company_website)  
59 employees on LinkedIn®

### [Linkt](https://www.g2.com/products/linkt/reviews)

Designed for decentralized and hybrid trials, Datacubed Health’s Linkt is a patient-facing app designed for clinical trial data collection and patient engagement. Infused with the principles of behavioral science, Linkt offers patient compliance and retention rates of more than 90% and increased data quality through the duration of a study

#### Who Is the Company Behind Linkt?

- **Seller:** [Datacubed Health](https://www.g2.com/sellers/datacubed-health)
- **Year Founded:** 2016
- **HQ Location:** King of Prussia, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=66e50f1d4131b4f29696278f41f4a85126580e3a3dcedab82e6c86b171ae1b61&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdatacubedhealth&secure%5Burl_type%5D=linkedin_company_website)  
41 employees on LinkedIn®

### [Locuslore Technology](https://www.g2.com/products/locuslore-technology/reviews)

Locuslore Technology is a Bengaluru-based company specializing in developing scalable and innovative products in healthcare and voice identification. Established in 2016, the company focuses on creating digital platforms that connect healthcare professionals with consumers, ensuring secure and efficient service delivery. Key Features and Functionality: - Product Discovery Phase: Assists startups in transforming ideas into viable products through target market exploration, competitive analysis, and the development of minimum viable products . - Product Enrichment: Offers small and medium-sized enterprises advanced engineering solutions to enhance product scalability, flexibility, and robustness, thereby reducing operational costs. - Business Products: Provides established businesses with enterprise architecture solutions that drive business transformation and address emerging challenges. Primary Value and Solutions: Locuslore Technology addresses the need for secure and efficient digital healthcare platforms. By adhering to standards like the General Data Protection Regulation , the company ensures the protection of health data, fostering trust among users. Their innovative approach bridges the gap between healthcare professionals and consumers, facilitating seamless interactions and service delivery.

#### Who Is the Company Behind Locuslore Technology?

- **Seller:** [Locuslore Technology](https://www.g2.com/sellers/locuslore-technology)
- **Year Founded:** 2016
- **HQ Location:** Bangalore, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=70e5a151036913d4163e69f89744b04425e512d6e89896437a6851f57afef514&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F30244840&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Lybrate](https://www.g2.com/products/lybrate/reviews)

Lybrate is practice manager for Doctors. Manage appointments, record treatments, track payment due and more

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Lybrate?

- **Seller:** [Lybrate](https://www.g2.com/sellers/lybrate)
- **Year Founded:** 2014
- **HQ Location:** Faridabad, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a224e85eb21d553234aa4890f51379730a2fc5879d9a30624f32e29feb25ff1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flybrate&secure%5Burl_type%5D=linkedin_company_website)  
170 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Lybrate?

**["Great software"](https://www.g2.com/survey_responses/lybrate-review-3155921)**

**Rating:** 5.0/5.0 stars

_— susan n._

[Read full review](https://www.g2.com/survey_responses/lybrate-review-3155921)

#### What Are G2 Users Discussing About Lybrate?

- [What is Lybrate used for?](https://www.g2.com/discussions/lybrate-what-is-lybrate-used-for)
- [What is Lybrate used for?](https://www.g2.com/discussions/what-is-lybrate-used-for)

### [MDidentity](https://www.g2.com/products/mdidentity/reviews)

MDidentity offers a simple and easy review collection system where you can request that your patients provide a review. A single click brings the reviewer to the review site of your choice. MDidentity offers a simple solution for you to request and gather testimonials from your patients.

#### Who Is the Company Behind MDidentity?

- **Seller:** [Patient Spectrum](https://www.g2.com/sellers/patient-spectrum)
- **Year Founded:** 2014
- **HQ Location:** Portland, US
- **Twitter:** @Mdidentity  
8 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=122e1d3f3b255fa25d16ec52a8c23ab2317a73a917e2cfb775404f28146a7acd&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmdidentityreputationmanagement&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Medarch Marketing](https://www.g2.com/products/medarch-marketing/reviews)

Medarch Marketing is a healthcare-focused digital marketing platform designed to help healthcare providers attract, engage, and retain patients through structured marketing strategies. It is used by clinics, hospitals, and healthcare organizations that aim to improve patient acquisition, increase visibility, and enhance appointment conversions. It addresses challenges such as low patient engagement, inconsistent lead generation, and limited visibility into marketing performance. The platform works by enabling campaign creation, managing multi-channel outreach, tracking patient interactions, and analyzing engagement data to optimize marketing strategies. It helps healthcare organizations understand patient behavior and refine outreach efforts based on performance insights. In the healthcare industry, Medarch Marketing supports growth by connecting marketing activities with measurable patient acquisition outcomes. It improves targeting efficiency, strengthens patient engagement, and provides visibility into the effectiveness of marketing efforts. This allows healthcare providers to build more structured and data-driven patient outreach systems that support long-term practice growth.It is used by clinics, hospitals, and healthcare organizations that want to improve visibility, patient engagement, and appointment conversions. It addresses challenges such as low patient acquisition, inconsistent outreach, and limited marketing tracking. The platform works by enabling campaign creation, managing multi-channel marketing efforts, tracking patient engagement, and analyzing performance data to refine strategies. In the healthcare industry, it supports practice growth by connecting marketing efforts with measurable patient acquisition outcomes and improving overall outreach efficiency.

#### Who Is the Company Behind Medarch Marketing?

- **Seller:** [Medarch Inc](https://www.g2.com/sellers/medarch-inc)
- **Year Founded:** 2022
- **HQ Location:** Atlanta, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1b75f55477dcc6725f44da1e4abf11873afb9ea17c5481b72b80ea6c52455d1b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmedarch-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

### [Medeloop](https://www.g2.com/products/medeloop/reviews)

Medeloop Analytics is an AI-driven platform designed to revolutionize clinical research by streamlining data integration, harmonization, and analysis. It enables researchers to efficiently manage and interpret vast datasets, accelerating the discovery process and enhancing the quality of medical research.

#### Who Is the Company Behind Medeloop?

- **Seller:** [Medeloop](https://www.g2.com/sellers/medeloop)
- **Year Founded:** 2021
- **HQ Location:** Menlo Park, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ee597f8f3258095c987b02caa535566769fe4d8df13db9bdb3368f4693f54ab1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmedeloop&secure%5Burl_type%5D=linkedin_company_website)  
35 employees on LinkedIn®

### [MedForward](https://www.g2.com/products/medforward/reviews)

MedForward is for medical paperwork. The MedForward Forms web application makes putting your patient forms online and complying with HIPAA extremely easy. Your form submissions will become digital, secure, and centralized. Remove the need for a complicated paper filing system. You can easily distribute MedForward Forms to patients via your website or a secure URL that can be e-mailed to patients.

#### Who Is the Company Behind MedForward?

- **Seller:** [MedForward](https://www.g2.com/sellers/medforward)
- **Year Founded:** 2007
- **HQ Location:** Nashville, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bf0fd7f18540ec5ad755a7f49009a95d0672d05f1dde0510757b7b110b789412&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmedforward-inc.&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

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Similar Categories

- [Interactive Patient Care Systems (IPC)](/categories/interactive-patient-care-systems-ipc)
- [Other Patient Experience](/categories/other-patient-experience)
- [Patient Case Management](/categories/patient-case-management)

- [Patient Intake](/categories/patient-intake)
- [Patient Relationship Management (PRM)](/categories/patient-relationship-management-prm)
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- [Remote Patient Monitoring (RPM)](/categories/remote-patient-monitoring-rpm)

[Browse Patient Engagement Themes](/categories/patient-engagement/themes)

 ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein")
ES

Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein)

Updated October 3, 2024

Patient engagement software facilitates the encouragement of a patient’s active participation in the maintenance of their health, the building of a collaborative patient-doctor relationship, and the improvement of the overall patient experience. Hospitals, medical practices, and other healthcare organizations are increasingly becoming subject to the same kinds of expectations that retail and hospitality industries deal with; as a result, patients expect compassion, acknowledgment, immediate communication, and easy access to information from their healthcare providers.

Products in the patient engagement category must offer one or more of the following functions: patient portal or patient communication, reputation management, outreach and marketing, surveys and feedback, patient education, self care management, or appointment reminder. Providing a patient portal to facilitate communication between provider and patient as well as enable active participation of the patient in regards to their own health is a major benefit of patient engagement solutions. Patient engagement software enables hospitals and clinics to practice reputation management and feedback generation, triggering a cycle of post-appointment reviews, reputation boosting, practice and provider adjustments, and overall improved patient experience. Patient engagement tools can also simplify the process of reaching out or marketing to new or referred patients, which can include the dissemination of health education information and literature. Patients with chronic care, as well as their physicians, can leverage patient engagement software to maintain their at-home or self-administered medication or therapy regimens. Some patient engagement solutions can also serve as appointment reminders, either via the patient portal or [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging).

Patient engagement software can either be patient facing or physician facing, and take myriad forms—anything from a patient portal to medical online reputation management tools to patient-experience survey management capabilities. Patient engagement software equips healthcare organizations with tools to improve methods and levels of engagement. Patient engagement software can integrate with relevant technologies such as [interactive patient care systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc), [telemedicine software](https://www.g2.com/categories/telemedicine), [patient intake software](https://www.g2.com/categories/patient-intake), [EHR software](https://www.g2.com/categories/ehr), and [clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration).

To qualify for inclusion in the Patient Engagement category, a product must:

- Provide a method of active patient engagement such as patient portal, patient surveys, digital intake forms
- Improve or provide insight to healthcare organizations on ways to improve patient satisfaction
- Track and measure improvement of patient experience

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