# Best Patient Engagement Software - Page 13 ## How Many Patient Engagement Software Products Does G2 Track? **Total Products under this Category:** 404 ### Category Stats (Aug 2026) - **Average Rating:** 4.34/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** AbbaDox (+2.48%) - Among all products in this category, AbbaDox recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Patient Engagement Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 12,700+ Authentic Reviews - 404+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Patient Engagement Software ![G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/patient-engagement/grids.png?focus%5B%5D=19432&focus%5B%5D=48097&focus%5B%5D=140008&focus%5B%5D=1824&focus%5B%5D=155274&focus%5B%5D=87629&focus%5B%5D=27950&focus%5B%5D=47612) Highlighted products: Birdeye, Weave, ModMed, eClinicalWorks, Curogram, NexHealth, Adit, and Pabau Practice Management. Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=modmed&focus%5B%5D=eclinicalworks&focus%5B%5D=curogram&focus%5B%5D=nexhealth&focus%5B%5D=adit&focus%5B%5D=pabau-practice-management) **Sponsored** ### NexHealth NexHealth is the patient experience platform that provides true practice automation. We help you eliminate the tedious tasks that slows your team down and keeps them tied to the front desk. Our proprietary Synchronizer technology syncs directly with your health record system in real-time, with updates appearing in seconds, not minutes or hours. This unique, reliable sync means you can actually automate every step of the patient journey from booking to payment without the errors and delays common on other platforms. Our patient booking software helps you fill the calendar without endless phone calls. Real-time online booking lets patients schedule 24/7 while our automated Waitlist fills last-minute cancellations in minutes. Bring patients back for the care they need with automated patient recall messages. Our unique 1-Click Booking links makes it easy for patients to schedule follow-ups via SMS or email without a patient portal, saving your team from hours of manual outreach and delighting patients with fewer steps to make an appointment. Handle your entire patient intake process with our HIPAA compliant digital forms software that eliminates the need for paperwork and manual data entry. We digitize your existing forms for you or you can easily create your own with the powerful form builder. Capture all the data you need - from consent, history, payments, and more. Patient information syncs automatically to their record in your EHR, saving you hours of time and reducing data mistakes. Stay on schedule with patients that show up with their intake forms already completed by sending the right forms automatically before each appointment. Next, NexHealth helps you eliminate phone tag with a comprehensive patient communication suite. Automate everything from customizable appointment reminder sequences that reduce no-shows to review requests after appointments that boost your online reputation using feedback from your happiest patients. Our HIPAA-compliant two-way messaging lets your team text directly with patients, ending the game of phone tag for good. Finally, get paid faster with in-office terminals and digital payment requests that sync with your EHR ledger. You can collect outstanding balances with simple text and email payment requests that make it convenient for patients to pay. Ledger Sync instantly shows who has a balance and automatically posts payments back to the patient record with correct provider and procedure attribution, saving hours valuable admin time every week. Free your team from repetitive tasks so they can focus on what matters most: the patients. Get started with flexible, month-to-month billing and no long-term contracts. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1651&secure%5Bchosen_at%5D=2026-08-03T09%3A45%3A23Z&secure%5Bdisplayable_resource_id%5D=1651&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1651&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=87629&secure%5Bresource_id%5D=1651&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpatient-engagement%3Fpage%3D13&secure%5Btoken%5D=c1a6a1960fff2863afb6e2accfaa68a934e42e03285a4d2a08d4596d2b1e9935&secure%5Burl%5D=https%3A%2F%2Fwww.nexhealth.com&secure%5Burl_type%5D=custom_url) ### [Aron Dental AI](https://www.g2.com/products/aron-dental-ai/reviews) Aron is an AI-powered growth platform designed specifically for dental practices. Instead of using multiple tools for SEO, patient communication, review management, social media, and analytics, Aron brings everything together in one platform. Dental practices use Aron to attract new patients, automate marketing tasks, manage online reputation, and understand exactly where their growth is coming from. #### Who Is the Company Behind Aron Dental AI? - **Seller:** [Aron](https://www.g2.com/sellers/aron) - **Year Founded:** 2026 - **HQ Location:** New York, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=929076be82dfa1279f850b16ec7b91e46f21938f2aba5323f060b60f6b325cde&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faron-ai%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Assort Health](https://www.g2.com/products/assort-health/reviews) Assort Health is a pioneering company that integrates generative AI into healthcare call centers to enhance operational efficiency and patient service. Their AI-driven platform autonomously manages tasks such as scheduling, canceling, and confirming appointments, answering frequently asked questions, and providing web chat assistance. Additionally, the system offers AI analytics for call center performance and AI routing and triage for efficient call handling. By leveraging AI and natural language processing, Assort Health enables healthcare providers to handle higher call volumes without increasing staff, thereby reducing burnout and turnover. #### Who Is the Company Behind Assort Health? - **Seller:** [Assort Health](https://www.g2.com/sellers/assort-health) - **Year Founded:** 2023 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2a551511e4762078c193fd04182cd30eb83709f93e0d54027ebd9d3e1a9c3329&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fassorthealth&secure%5Burl_type%5D=linkedin_company_website) 61 employees on LinkedIn® ### [Asteria](https://www.g2.com/products/asteria/reviews) We help small businesses get feedback for their service. #### Who Is the Company Behind Asteria? - **Seller:** [Asteria](https://www.g2.com/sellers/asteria-a4c1c189-e934-44f9-a6f0-6d49efe5e1cd) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Aurora Clinical EMR and Research](https://www.g2.com/products/aurora-clinical-emr-and-research/reviews) Flexible clinical EMR and research software with IVF and cardiomyopathy specific features. #### Who Is the Company Behind Aurora Clinical EMR and Research? - **Seller:** [Boston Advanced Analytics](https://www.g2.com/sellers/boston-advanced-analytics) - **HQ Location:** N/A - **Twitter:** @BostonAdvanced 829 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Authenticx](https://www.g2.com/products/authenticx/reviews) Authenticx is a healthcare AI analytics platform built exclusively for healthcare organizations. The platform centralizes customer conversations from contact centers, patient support programs, and digital channels, giving teams a unified view of patient and member experiences. Authenticx partners with healthcare providers, payers, and life sciences organizations to improve outcomes through better understanding of everyday interactions. Authenticx uses proprietary AI models trained on healthcare data to analyze 100% of conversations and surface meaningful insights at scale. Key capabilities include customer experience and business insights, quality assurance and agent coaching, and safety and compliance monitoring. The platform automates QA evaluations, identifies trends and root causes, detects compliance risks and patient safety signals, and enables teams to search, analyze, and act on conversation data in real time. By turning unstructured conversation data into actionable intelligence, Authenticx helps organizations improve patient experiences, increase operational efficiency, and reduce risk. Teams can move beyond manual sampling to gain full visibility into performance, identify opportunities for improvement, and make faster, data-driven decisions. Purpose-built for healthcare, Authenticx delivers reliable, explainable insights across the entire customer journey. #### Who Is the Company Behind Authenticx? - **Seller:** [Authenticx](https://www.g2.com/sellers/authenticx) - **Company Website:** authenticx.com - **Year Founded:** 2018 - **HQ Location:** Indianapolis, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d3b7a99581bd6fbd8db584bf7b93e61368436c7a7af19fd951c67c9585cfae1f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fauthenticx&secure%5Burl_type%5D=linkedin_company_website) 135 employees on LinkedIn® ### [AZZLY](https://www.g2.com/products/azzly/reviews) AZZLY Rize is a top-rated addiction treatment and behavioral healthcare-specific EHR, Telehealth Ready and RCM system. We serve small, medium, and large organizations. AZZLY Rize is very customizable and scalable. Features include e-check-in, scheduling, appointment reminder, EHR, treatment plans, progress notes, outcome measurement tools, medication management, withdrawal management, e-prescribing, EPCS, PDMP, patient communication tools, and electronic billing and claims submission. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate AZZLY? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind AZZLY? - **Seller:** [AZZLY](https://www.g2.com/sellers/azzly) - **Year Founded:** 2009 - **HQ Location:** Orlando, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c03441889a9c9ecc68630d1949d4a52c2e5744294e6f2058fdc5ed7aed41c261&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fintuitivemr&secure%5Burl_type%5D=linkedin_company_website) 28 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of AZZLY? **["User friendly and makes my job easier! "](https://www.g2.com/survey_responses/azzly-review-2152448)** **Rating:** 5.0/5.0 stars _— Peter S._ [Read full review](https://www.g2.com/survey_responses/azzly-review-2152448) #### What Are G2 Users Discussing About AZZLY? - [What is AZZLY used for?](https://www.g2.com/discussions/what-is-azzly-used-for) ### [BeeHealthy](https://www.g2.com/products/beehealthy/reviews) \* BeeHealthy is a fully owned software subsidiary of Mehiläinen Group, a leading Nordic healthcare provider with over 110-year experience and know-how in healthcare and over 20 years of experience in digitizing care provisions. \* BeeHealthy is the leader in digital healthcare solutions in the European market. The module based, white-label, software as a service (SaaS) platform supports primary and secondary healthcare providers to take the digital leap by digitising their patient journeys – with proven business impact \* With BeeHealthy, you can open your own Digital Clinic, make online bookings and digitise patient journeys. Best of all, you can offer your patients 24/7 access to personalised, streamlined, and comprehensive mobile health services remotely, fast, cost efficiently, and with outstanding customer experience. #### Who Is the Company Behind BeeHealthy? - **Seller:** [BeeHealthy](https://www.g2.com/sellers/beehealthy) - **Year Founded:** 2020 - **HQ Location:** Helsinki, Uusimaa, Finland - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2de03b7cd724910a7fc62d0b40a2907374a978a9c0f56d96170c82486c58a57f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbeehealthyltd&secure%5Burl_type%5D=linkedin_company_website) 100 employees on LinkedIn® ### [BestDoc](https://www.g2.com/products/bestdoc/reviews) BestDoc is an intelligent Patient Relationship Management (PRM) for Hospitals. We believe in using technology and data to improve the patient’s experience of care. #### Who Is the Company Behind BestDoc? - **Seller:** [BestDoc](https://www.g2.com/sellers/bestdoc) - **Year Founded:** 2016 - **HQ Location:** Ernakulam, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a67068264242ead0ef3142a6b4bc19861fb2b62bd10da2bfc12d3361d7b2d6ea&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbestdoc-technology-private-limited&secure%5Burl_type%5D=linkedin_company_website) 49 employees on LinkedIn® ### [BestDoc Practice](https://www.g2.com/products/bestdoc-practice/reviews) BestDoc Practice is an intelligent, Saas-Based Patient Relationship Management (PRM) solution that helps manage patient experience and engagement across the outpatient and inpatient care journeys. BestDoc Practice has helped healthcare providers reduce wait times by 50-65%, lower negative feedback by 40%, get front office efficiencies of 10-15%, and decrease advance appointment no-shows by 20%. #### Who Is the Company Behind BestDoc Practice? - **Seller:** [BestDoc](https://www.g2.com/sellers/bestdoc) - **Year Founded:** 2016 - **HQ Location:** Ernakulam, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a67068264242ead0ef3142a6b4bc19861fb2b62bd10da2bfc12d3361d7b2d6ea&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbestdoc-technology-private-limited&secure%5Burl_type%5D=linkedin_company_website) 49 employees on LinkedIn® ### [BetterAccess](https://www.g2.com/products/betteraccess/reviews) An all-in-one platform that delivers qualified patients through a highly configurable online scheduling interface with multi-channel patient communication features. All patient engagements can be optimized through dashboards that track and measure key success metrics. BetterAccess can be integrated with your EHR Uni- or Bi-directionally or implemented in non-integrated way. #### Who Is the Company Behind BetterAccess? - **Seller:** [BetterHealthcare](https://www.g2.com/sellers/betterhealthcare) - **HQ Location:** New York, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4ed607a020770f125c1f2e3c39e5a5e95164ebbc95279fc889f4ed4cb880ff91&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbetterhealthcare-company&secure%5Burl_type%5D=linkedin_company_website) 30 employees on LinkedIn® ### [BettrLife](https://www.g2.com/products/bettrlife/reviews) BettrLife is an innovative technology company that delivers a robust software solution that empowers your patients/members to take an active role in their own health and wellness through a comprehensive suite of food, nutrition and exercise tools. #### Who Is the Company Behind BettrLife? - **Seller:** [BettrLife](https://www.g2.com/sellers/bettrlife) - **HQ Location:** N/A - **Twitter:** @BettrLife 807 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Binary Spectrum Healthcare IT Solutions](https://www.g2.com/products/binary-spectrum-healthcare-it-solutions/reviews) Modular electronic medical records (EMR) software with integrated medical billing system for small and medium sized physician groups. **Average Rating:** 3.5/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Binary Spectrum Healthcare IT Solutions? - **Seller:** [Binary Spectrum](https://www.g2.com/sellers/binary-spectrum) - **Year Founded:** 2004 - **HQ Location:** Bangalore, IN - **Twitter:** @binaryspectrum 9 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7e5e4de56fff41c6666a4daa526c322670209cbcf0cbdf8af1593d1a272f07c5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F112210&secure%5Burl_type%5D=linkedin_company_website) 39 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are G2 Users Discussing About Binary Spectrum Healthcare IT Solutions? - [What is Binary Spectrum Healthcare IT Solutions used for?](https://www.g2.com/discussions/what-is-binary-spectrum-healthcare-it-solutions-used-for) ### [Blooming Health](https://www.g2.com/products/blooming-health/reviews) Blooming Health powers over 1,000 community organizations, government agencies, and healthcare providers to efficiently scale outreach, reduce staff burden, and improve care coordination.  At the heart of the Blooming Health platform is a powerful social care AI agent and the ability to build custom automated social care workflows. The AI engages directly with older adults and vulnerable populations through text and voice, identifying their needs and instantly connecting them to essential services like meal delivery, housing support, and transportation.  With real-time analytics and closed-loop reporting, automated workflows and more, Blooming Health delivers measurable impact for every stakeholder in the social care ecosystem. #### Who Is the Company Behind Blooming Health? - **Seller:** [Blooming Health](https://www.g2.com/sellers/blooming-health) - **Year Founded:** 2020 - **HQ Location:** New York, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ce33521995aabb86601f954ac3a8e20db5670e23e016a26ce3270a1df3a80227&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fblooming-health-co%2F&secure%5Burl_type%5D=linkedin_company_website) 47 employees on LinkedIn® ### [BlueJay RTM](https://www.g2.com/products/bluejay-rtm/reviews) BlueJay, a leading telerehab platform, offers a comprehensive RTM (Remote Therapeutic Monitoring) solution that allows healthcare providers and pain clinics to utilize RTM CPT codes and streamline their remote care processes. BlueJayRTM simplifies this process by providing healthcare providers with robust documentation tools and features, ensuring that all relevant information is captured and organized efficiently. BlueJayRTM guaranteed successful reimbursement with no-upfront fees. The platform offers a variety of features that can help providers document their services and track patient progress, making it easier to get reimbursed for their work. Our platform offers features, such as: • 4000+ home exercise videos and hundreds of ready-to-use HEPs templates • AI-based ROM (range of motion) remote assessment • Secure video visit (telehealth) sessions and messaging • RTM Billing documentation BlueJayRTM offers healthcare providers and clinics a turnkey solution for optimizing reimbursement, increasing revenue, and streamlining patient engagement. With a comprehensive platform, providers can confidently navigate the reimbursement process and unlock the full potential of their practice. Embrace BlueJayRTM today for streamlined reimbursement, optimized revenue generation, and enhanced patient engagement. Providers will be able to: • Monitor program adherence, pain levels, and patient feedback • Interact with patients using messaging and telehealth • Adjust the program as needed to optimize patient outcomes. BluejayRTM provides an easy and automated feature that tracks patient engagement, monitors requirements for each reimbursement code, and provides a billable summary at the end of each cycle to be submitted to insurance. BluejayRTM is a stand-alone patient engagement solution and the only platform providers will need to fully benefit from the new RTM services. #### Who Is the Company Behind BlueJay RTM? - **Seller:** [BlueJay health](https://www.g2.com/sellers/bluejay-health-52ea439e-64ff-4c97-ad39-bbdf8f1f6c02) - **Year Founded:** 2013 - **HQ Location:** Livermore, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9b29562331f21072dc2d0345dd1ff2eedf2384861f2a1599e4f8824ee284fdd0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbluejay-mobile-health-inc-%2F&secure%5Burl_type%5D=linkedin_company_website) 21 employees on LinkedIn® ### [bluepatient](https://www.g2.com/products/bluepatient/reviews) \*\*bluePatient\*\* is a premier solution from blueBriX focused on boosting patient engagement and facilitating smooth communication in healthcare environments. This intuitive platform empowers patients to manage their healthcare journeys effectively by offering personalized educational materials, appointment reminders, and secure messaging options. Consequently, patients remain informed and closely connected to their care teams. With bluePatient, healthcare providers can deepen their relationships with patients, resulting in increased satisfaction, improved health outcomes, and enhanced efficiency in care delivery. #### Who Is the Company Behind bluepatient? - **Seller:** [blueBriX](https://www.g2.com/sellers/bluebrix) - **Year Founded:** 2008 - **HQ Location:** Bethesda, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=68dd78bbf05d7118725ba19f522a493e249bfb9c7ce64bbe668a49dde1e2ba0d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbluebrixhealth&secure%5Burl_type%5D=linkedin_company_website) 121 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/patient-engagement?order=g2_score&page=12#product-list) - [1](/categories/patient-engagement?order=g2_score#product-list) - [2](/categories/patient-engagement?order=g2_score&page=2#product-list) - … - [9](/categories/patient-engagement?order=g2_score&page=9#product-list) - [10](/categories/patient-engagement?order=g2_score&page=10#product-list) - [11](/categories/patient-engagement?order=g2_score&page=11#product-list) - [12](/categories/patient-engagement?order=g2_score&page=12#product-list) - 13 - [14](/categories/patient-engagement?order=g2_score&page=14#product-list) - [15](/categories/patient-engagement?order=g2_score&page=15#product-list) - [16](/categories/patient-engagement?order=g2_score&page=16#product-list) - [17](/categories/patient-engagement?order=g2_score&page=17#product-list) - … - [26](/categories/patient-engagement?order=g2_score&page=26#product-list) - [27](/categories/patient-engagement?order=g2_score&page=27#product-list) - [Next ›Next ›](/categories/patient-engagement?order=g2_score&page=14#product-list) Spotlight Categories [Virtual Event Platforms](https://www.g2.com/categories/virtual-event-platforms) [Employee Intranet Software](https://www.g2.com/categories/employee-intranet) [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence) [Employee Communications Software](https://www.g2.com/categories/employee-communications) [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) Similar Categories - [Interactive Patient Care Systems (IPC)](/categories/interactive-patient-care-systems-ipc) - [Other Patient Experience](/categories/other-patient-experience) - [Patient Case Management](/categories/patient-case-management) - [Patient Intake](/categories/patient-intake) - [Patient Relationship Management (PRM)](/categories/patient-relationship-management-prm) - [Patient Scheduling](/categories/patient-scheduling) - [Remote Patient Monitoring (RPM)](/categories/remote-patient-monitoring-rpm) [Browse Patient Engagement Themes](/categories/patient-engagement/themes) ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein") ES Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein) Updated October 3, 2024 Patient engagement software facilitates the encouragement of a patient’s active participation in the maintenance of their health, the building of a collaborative patient-doctor relationship, and the improvement of the overall patient experience. Hospitals, medical practices, and other healthcare organizations are increasingly becoming subject to the same kinds of expectations that retail and hospitality industries deal with; as a result, patients expect compassion, acknowledgment, immediate communication, and easy access to information from their healthcare providers. Products in the patient engagement category must offer one or more of the following functions: patient portal or patient communication, reputation management, outreach and marketing, surveys and feedback, patient education, self care management, or appointment reminder. Providing a patient portal to facilitate communication between provider and patient as well as enable active participation of the patient in regards to their own health is a major benefit of patient engagement solutions. Patient engagement software enables hospitals and clinics to practice reputation management and feedback generation, triggering a cycle of post-appointment reviews, reputation boosting, practice and provider adjustments, and overall improved patient experience. Patient engagement tools can also simplify the process of reaching out or marketing to new or referred patients, which can include the dissemination of health education information and literature. Patients with chronic care, as well as their physicians, can leverage patient engagement software to maintain their at-home or self-administered medication or therapy regimens. Some patient engagement solutions can also serve as appointment reminders, either via the patient portal or [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging). Patient engagement software can either be patient facing or physician facing, and take myriad forms—anything from a patient portal to medical online reputation management tools to patient-experience survey management capabilities. Patient engagement software equips healthcare organizations with tools to improve methods and levels of engagement. Patient engagement software can integrate with relevant technologies such as [interactive patient care systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc), [telemedicine software](https://www.g2.com/categories/telemedicine), [patient intake software](https://www.g2.com/categories/patient-intake), [EHR software](https://www.g2.com/categories/ehr), and [clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration). To qualify for inclusion in the Patient Engagement category, a product must: - Provide a method of active patient engagement such as patient portal, patient surveys, digital intake forms - Improve or provide insight to healthcare organizations on ways to improve patient satisfaction - Track and measure improvement of patient experience Show More * * * ## How Do You Choose the Right Patient Engagement Software? ### What You Should Know About Patient Engagement Software ### What is Patient Engagement Software? Patient engagement software facilitates communication between health care providers and the patients they serve. These solutions are designed to improve patient satisfaction and patient experience. The software provides users with a patient portal, the ability to distribute patient surveys, and handle patient intake. Solutions in the patient engagement category offer a wide array of features, which include but are not limited to: reputation management, marketing and referral capabilities, appointment reminders, patient messaging, surveys, patient education tools, and self-care management.  Hospitals or medical practices looking to boost their patient satisfaction, cut down on unnecessary readmissions, and streamline communication with patients should be using patient engagement tools. Patient engagement solutions provide communication channels compliant with Health Insurance Portability and Accountability Act (HIPAA) to providers and patients to boost engagement between the two parties. Patient engagement software often integrates directly with health care providers’ electronic health record (EHR). ### What are the Common Features of Patient Engagement Software? The following are some core features within patient engagement software that can help users build better patient relationships and improve patient satisfaction: [**Patient portal**](https://www.g2.com/categories/patient-engagement/f/patient-portal-patient-communication) **:** Patient portals allow patients to log in to see and update their health information. Implementing a patient portal can give patients a more active role in their health care. They can access their records, see past visit history, look at lab results, and more.  [**Patient surveys**](https://www.g2.com/categories/patient-engagement/f/surveys-feedback) **:** Providers send out patient surveys to gather feedback. Direct patient feedback can give health care providers actionable steps to improve. Most solutions offer the ability to customize patient surveys, allowing providers to gather feedback relevant to their practice or hospital. Surveys can be sent automatically after a visit to ensure that every targeted patient is asked for their feedback. [**Digital patient intake**](https://www.g2.com/categories/patient-engagement/f/digital-intake-forms) **:** Patient engagement solutions give providers the ability to handle patient intake digitally before they even step foot in the office. Patients can provide necessary information, such as health insurance information and health history. Health care providers can customize intake forms to collect all necessary information.  **Secure messaging:** These tools give health care providers the ability to message their patients directly while maintaining HIPAA compliance.  Other Features of Patient Engagement Software: [Appointment Reminder Capabilities](https://www.g2.com/categories/patient-engagement/f/appointment-reminder), [Engagement Measuring Capabilities](https://www.g2.com/categories/patient-engagement/f/engagement-measuring), [Integration with Wearables Capabilities](https://www.g2.com/categories/patient-engagement/f/integration-with-wearables), [IPC Systems Integration Capabilities](https://www.g2.com/categories/patient-engagement/f/ipc-systems-integration), [Online Presence Management Capabilities](https://www.g2.com/categories/patient-engagement/f/online-presence-management), [Outreach / Marketing Capabilities](https://www.g2.com/categories/patient-engagement/f/outreach-marketing), [Patient Education Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-education), [Patient Feedback Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-feedback-management), [Patient Satisfaction Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-satisfaction-management), [Reputation Management Capabilities](https://www.g2.com/categories/patient-engagement/f/reputation-management), [Self Care Management Capabilities](https://www.g2.com/categories/patient-engagement/f/self-care-management) ### What are the Benefits of Patient Engagement Software? **Improved patient satisfaction:** Patient satisfaction is an increasingly important metric for health care providers. Patient engagement tools help solve pain points for patients and increase the ease and efficiency with which they can interact with their health care providers. These solutions phone tag and consolidate patient interactions within a single system. Features like digital patient intake and in-app follow-up improve the patient experience making them potentially stick with the provider that gave them that experience. Health care organizations can boost patient retention by improving their patients’ satisfaction.  **Better quality of care:** Patients can leverage patient engagement software to take a more active role in their own health, and providers can have more consistent check-ins with their patients. The increased ease of communication is particularly important in the case of patients requiring chronic care. Health care organizations can automate check-ins with these patients, sending automated appointment reminders and educational material designed to give these patients more tools to help manage their conditions.  **Streamlined communication:** Patient engagement solutions give health care providers HIPAA compliant ways to talk directly to their patients. This communication, depending on the system, can be via email or text, and some solutions have built-in telehealth capabilities so medical professionals can conduct fully virtual visits. Certain solutions may provide the ability to automate communications, and features like automated appointment reminders may reduce no-shows. ### Who Uses Patient Engagement Software? **Administrators:** Health care administrators use patient engagement software to schedule appointments, handle patient intake, and collect patient feedback. Some solutions may provide medical billing features or integrate with medical billing software, which administrators leverage to handle patient invoices and payments. **Medical professionals:** Doctors, nurses, NPs, PAs, and other medical professionals use patient engagement solutions to directly message their patients. They may also use the solution to upload and share lab results or send educational material relevant to their patients. Medical professionals can use these solutions to engage with patients holistically, leveraging increased access to provide a deeper level of informed care. **Patients:** Patients use these solutions to interact with their care providers, send required documentation, book appointments, and review historical health data. The goal of patient engagement software is to get patients more involved in their health care, so the solutions are designed with patient interaction in mind.  #### Software Related to Patient Engagement Software Related solutions that can be used together with patient engagement software include: [Telemedicine software](https://www.g2.com/categories/telemedicine) **:** Patient engagement solutions often integrate with, or include the features of, telemedicine software. The combination of these two types of software can provide a near-comprehensive solution for health care providers looking to improve patient engagement. [Patient intake software](https://www.g2.com/categories/patient-intake) **:** Patient intake functionality is a common feature of patient engagement solutions, which allows patients to fill out intake forms and provide necessary previsit information digitally. [EHR software](https://www.g2.com/categories/ehr) **:** The EHR is the backbone of any health care providers’ tech stack. It’s because of its importance and the fact that patient engagement solutions need to access and deliver health records, the latter will offer integrations with the former.  [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** Secure messaging, or HIPAA compliant messaging in the case of health care, is a core feature of patient engagement solutions. Communication between patient and provider must be secure, and patient engagement tools provide a secure two-way, real-time communication method.  ### Challenges with Patient Engagement Software Software solutions can come with their own set of challenges.  **Adoption:** Product adoption is key to ensuring successful implementation. If no one uses the system, there’s no point in having it. Health care providers must be diligent about educating their employees on the patient engagement solution to drive meaningful use. In addition, organizations that purchase patient engagement solutions should build the solutions’ use into their workflows to drive adoption. As patient engagement solutions are designed to boost patient interaction, it is important to educate patients on the new system. There may be robust functionality that patients either do not know or use because of a lack of knowledge. Both problems can be addressed by educating patients on the full breadth of features a patient engagement solution offers. A large part of adoption may be whether or not the solution has a mobile app.  **Integrations:** Proper integrations with providers’ existing health systems are necessary for patient engagement solutions to work as intended. EHR integration is the most common, but it may be valuable to ensure that the patient engagement system integrates with other parts of the tech stack. If the organization is running on a medical practice management system, the patient engagement software should integrate with it. **Compliance:** Patient engagement software must be compliant with relevant health care regulations to be safe and effective. HIPAA compliance, which demands the protection of personal health information (PHI), is first and foremost among regulatory compliance in patient engagement systems.  ### Which Companies Should Buy Patient Engagement Software? All health care providers interacting with patients should invest in a patient engagement solution.  **Hospitals:** Hospitals deal with high volumes of patients. Patient engagement systems streamline intake and communication with those patients, automating interactions wherever possible consequently reducing the staff’s burden. Automation of standard interactions, like appointment reminders, can help hospitals deal with high patient volume.  **Independent practices:** For independent practices, patient engagement is vital. Patient engagement solutions can help these providers build solid relationships with their patients. **Multi location practices:** Building relationships and standardizing a streamlined approach to patient communication across multiple locations is much easier with patient engagement software. Multi location practices can leverage the software to drive consistent patient engagement.  ### How to Buy Patient Engagement Software #### Requirements Gathering (RFI/RFP) for Patient Engagement Software During the requirement gathering process, the selection team should put together the core functionality they’re looking for. The team should have an estimate of how many users they’ll have, as well as the tech literacy of those users. Patient engagement solutions offer a wide range of features, so narrowing down what is necessary and what may be a bonus is key. The health care provider may want an omnichannel solution with a mobile app to boost adoption in heavy mobile device users. Integration with existing systems should be considered at this point. #### Compare Patient Engagement Software Products **Create a long list** Prospective buyers should put together a list of vendors that meet their core requirements to form their long list. They should start with a comprehensive list of features they’re looking for, from must-haves to wish list functionality.  **Create a short list** At this point, prospective buyers should send out RFIs and use the responses to narrow their long list down to a short list of viable solutions. The selection team should conduct in-depth research at this point and start to form informed opinions on the available options. **Conduct demos** At this point, the prospective buyer will demo products from the short list. During the demo stage, the buyer should ask questions about specific scenarios common to their practice or hospital. Certain solutions may be geared towards a specific type of practice, and have features for that practice type. Initial pricing conversions should take place if they haven’t already, or if the vendor’s pricing isn’t clearly outlined.  #### Selection of Patient Engagement Software **Choose a selection team** Administrators, medical professionals, and systems administrators should all be involved in the selection process. Administrators and medical professionals, the users of the software, should have a say in choosing the solution that they’ll spend the most time using. Systems administrators, or tech support professionals involved in the implementation and integration of the software into the existing tech stack, should also be involved. **Negotiation** The selection team will have to negotiate with the vendor, weighing the price against the potential benefit of purchasing and implementing the solution.