Best Other Customer Service Software - Page 15

Vergic Engage

Master The Customer Journey Companies and organisations have invested heavily digitalizing services for their customers, making it easier to access info, products and self-services. It’s used all the time and from all devises. Yet, when a customer want’s to interact or is in need of assistance, they are often forced out of their digital context into a traditional channel like phone or email. The opportunity to help the customer ‘at the moment of need’ in a digital context is then lost and money invested in digital transformation is wasted.

Verisav

erisav est une plateforme SaaS qui digitalise et optimise la gestion du service après-vente (SAV) pour les retailers, consommateurs et fabricants. Elle couvre le parcours SAV, de l’achat à la maintenance des produits électroniques et électroménagers. La plateforme propose : Scan QR code et activation automatique des garanties Gestion de la base installée avec suivi en temps réel Portail client self-service pour déclarer les pannes Diagnostic intelligent par IA avec orientation automatique Digital Product Passport (DPP) pour la traçabilité complète Automatisation des processus SAV Verisav réduit les coûts SAV de 75%, les délais de 60%, et améliore la satisfaction client de 95%. Membre de la French Tech Bordeaux, la solution assure la conformité réglementaire européenne, notamment avec les obligations du DPP à partir de 2027.

VideoPeel

VideoPeel is The Video Intelligence Platform that helps organizations collect video, understand people, and grow. VideoPeel makes it easy to collect authentic video responses from customers, candidates, employees, and other audiences anywhere in the world. With no apps, logins, or scheduling required, organizations can simply share a link and start collecting video responses from any device in minutes. But VideoPeel goes far beyond video collection. VideoPeel transforms video responses into AI-powered video intelligence, helping organizations understand not just what people say, but the insights, patterns, sentiment, behaviors, and experiences behind their responses. Teams can then organize, analyze, edit, share, and publish those videos—all from one platform. Organizations use VideoPeel across five primary use cases: Recruiting & Video Interviews – Collect asynchronous video interviews, evaluate candidate responses, and use AI-powered rubrics and insights to help identify and compare candidates. Customer Research – Conduct qualitative research at scale, collect rich video feedback, and uncover themes, sentiment, behaviors, needs, and opportunities that are difficult to capture through surveys alone. Employee Feedback – Give employees a more human way to share feedback, ideas, experiences, and perspectives while helping organizations identify themes and insights across large numbers of responses. Testimonials & UGC – Collect authentic customer stories, testimonials, reviews, and user-generated content, then edit and publish the best videos across websites, social media, ads, and other marketing channels. Training & Enablement – Collect video responses from employees, partners, or learners to evaluate understanding, communication, knowledge retention, and performance. VideoPeel can also power customer satisfaction, customer support, HR investigations, inspections, assessments, applications, verifications, and other workflows where organizations need to understand people through video. From Video Collection to Video Intelligence VideoPeel provides an end-to-end platform to Collect, Analyze, Edit, Manage, and Publish video at scale. Key capabilities include: Frictionless Video Collection – Collect video responses through a simple shareable link with no app downloads or participant accounts required. Custom Video Campaigns – Build branded experiences with video, text, images, files, multiple questions, permissions, deadlines, and other response fields. AI-Powered Video Intelligence – Analyze video responses for themes, sentiment, summaries, behaviors, communication attributes, and use-case-specific rubrics. Transcription & Organization – Automatically transcribe, tag, search, filter, and organize large volumes of video responses. Video Editing & Branding – Turn raw responses into branded videos with logos, titles, captions, and translations. Global Translation – Translate video content for global teams and audiences. Video Publishing – Publish videos through video libraries, website walls and carousels, share pages, or download finished videos for use anywhere. Audience & Research Panel – Collect responses from your own audience or reach targeted participants through the VideoPeel Panel. Automated Rewards – Offer and distribute rewards to increase participation and response rates. Enterprise Controls & Integrations – Manage permissions, consent, security, and integrations for organization-wide video workflows. Why Video? Traditional surveys, forms, and text responses tell you what someone typed. Video provides a much richer view of the person behind the response—their words, experiences, communication, emotion, context, and perspective. VideoPeel combines that richness with AI to make video measurable and scalable. Trusted by thousands of organizations, VideoPeel has pioneered frictionless video collection since 2015 and enables teams to collect 10x–100x more video while turning those responses into actionable intelligence and content. Collect Video. Understand People. Grow.

Average Rating: 4.6/5.0

Total Reviews: 27

Vikas

Virtual Scale

Virtual Scale is a simple automation platform that builds AI teams who act like your best employees—handling calls, chats and tracking each customer interaction.

Vonjour

Vonjour is the all in one phone system and text messaging service for businesses.

Wisdom

ZapControl

O ZapControl é um software brasileiro para empresas que atendem e vendem pelo WhatsApp corporativo. Ele centraliza, em um painel da empresa, as conversas e os arquivos dos números corporativos autorizados, registrados a partir do início do monitoramento. Mensagens já registradas continuam sinalizadas quando apagadas no aplicativo, e regras de palavra-chave apontam conversas para revisão humana. O acesso é por perfil (Administrador, Supervisor, Auditor) e pode ser recortado por setor. O histórico não depende de uma única pessoa nem de um único aparelho. O ZapControl não monitora celulares pessoais, não recupera conversas anteriores ao monitoramento e não tem vínculo com WhatsApp ou Meta. Recursos dependem do plano, da conexão ativa e da configuração.

Zenplates

Zenplates offers a large collection of premium themes and plugins for Zendesk Guide. All themes are built on top of our powerful theming framework, which allows elements to be copy-and-pasted between themes and from our ever-growing Pattern Library.

Zenvia Customer Cloud

Zenvia Customer Cloud: Excelência em CX com IA Generativa A Zenvia Customer Cloud é a solução de ponta para empresas que buscam transformar sua relação com o cliente, de ponta a ponta, em uma vantagem competitiva usando Inteligência Artificial Generativa. Como uma plataforma unificada de Customer Experience (CX), ela foi desenhada para orquestrar toda a jornada do consumidor — do primeiro contato ao pós-venda — em uma interface única e intuitiva. O objetivo central é permitir que marcas de diversos setores consigam vender mais e atender melhor, eliminando silos de dados e garantindo uma comunicação fluida em canais como WhatsApp, Instagram e TikTok. Diferente de outras soluções, a Zenvia Customer Cloud atua como o "cérebro" das interações, utilizando IA para entender intenções, automatizar fluxos de trabalho complexos e oferecer insights em tempo real. A plataforma permite a implementação de agentes inteligentes agênticos, que não apenas respondem perguntas frequentes, mas executam tarefas e guiam o cliente por processos de conversão com linguagem natural e empática. ​Casos de Uso e Aplicações Práticas: - ​Aceleração de Vendas e Conversão: através da qualificação automática de leads via WhatsApp, a plataforma identifica os clientes com maior intenção de compra e os direciona para o canal correto, reduzindo o ciclo de vendas e otimizando o esforço do time comercial. ​Eficiência em Atendimento e Suporte: Redução drástica de custos operacionais com a automação de até 80% das demandas recorrentes. A IA lida com rastreio de pedidos, agendamentos e suporte técnico básico, deixando casos complexos para o transbordo humano especializado. ​Marketing de Engajamento e Retenção: Criação de réguas de comunicação preditivas para recuperação de carrinhos abandonados, campanhas de cross-sell personalizadas e lembretes inteligentes que aumentam o Life Time Value (LTV) do cliente. ​Orquestração Omnichannel Real: Garantia de que o cliente nunca precise repetir uma informação. O histórico é unificado, permitindo que uma conversa iniciada no Instagram continue no WhatsApp com total contexto e fluidez. ​ Ao adotar a Zenvia Customer Cloud, a sua empresa não adquire apenas uma ferramenta, mas um ecossistema de inovação que escala o engajamento humano através da tecnologia. É a escolha definitiva para marcas que priorizam agilidade, personalização e inteligência de dados na era da economia conversacional.

Zingaya

Zingaya enables voice calls through any computer, right from a webpage.