Best IT Service Management Tools for Medium-Sized Businesses - Page 4

How Many IT Service Management Tools Products Does G2 Track?

Total Products under this Category: 295

Category Stats (Nov 2026)

  • Average Rating: 4.38/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: IBM Maximo IT (+1.2%) - Among all products in this category, IBM Maximo IT recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank IT Service Management Tools Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 47,500+ Authentic Reviews
  • 295+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for IT Service Management Tools

G2 Grid® for IT Service Management Tools plotting products by satisfaction and market presence

Highlighted products: Freshdesk, NinjaOne, ServiceNow IT Service Management, Jira Service Management, Freshservice, monday service, Harmony, and ClickUp.

Underlying data: [Grid® JSON](https://www.g2.com/categories/it-service-management-itsm-tools/grids.json?focus%5B%5D=freshdesk&focus%5B%5D=ninjaone&focus%5B%5D=servicenow-it-service-management&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=monday-service&focus%5B%5D=harmony-io&focus%5B%5D=clickup&segment=mid-market)

Infraon Desk

AI-driven Service Management system to automate business processes and service delivery through an ITIL based service Desk system, available in SaaS and on-premise. Certified on 13 ITIL v3 processes by PINK Elephant / PINK Verify.

Average Rating: 4.6/5.0

Total Reviews: 27

How Do G2 Users Rate Infraon Desk?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Administration Console: 9.2/10 (Category avg: 8.8/10)
  • Policy Dictation: 9.4/10 (Category avg: 8.2/10)
  • Process Workflow: 8.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Infraon Desk?

  • Seller: Infraon
  • Year Founded: 2021
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer & Network Security
  • Company Size: 52% Medium, 30% Large

What Are Recent G2 Reviews of Infraon Desk?

What Are G2 Users Discussing About Infraon Desk?

ALVAO Service Desk

ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA. For more information visit www.alvao.com

Average Rating: 4.6/5.0

Total Reviews: 52

How Do G2 Users Rate ALVAO Service Desk?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Process Workflow: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind ALVAO Service Desk?

  • Seller: ALVAO
  • Year Founded: 1999
  • HQ Location: Brno, CZ
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Government Administration
  • Company Size: 65% Medium, 29% Large

What Do G2 Reviewers Say About ALVAO Service Desk?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the intuitive and user-friendly interface of ALVAO Service Desk, enhancing navigation and customization capabilities.
  • Users commend the user-friendly interface of ALVAO Service Desk, making navigation and administration seamless and efficient.
  • Users commend the automation capabilities of ALVAO Service Desk, streamlining processes and enhancing efficiency significantly.
  • Users appreciate the time-saving automation of ALVAO Service Desk, streamlining processes and enhancing efficiency significantly.
  • Users value the collaborative capabilities of ALVAO Service Desk, enhancing communication across departments and improving processes.
Cons
  • Users find the complex setup of custom forms in ALVAO Service Desk to be challenging without adequate documentation.
  • Users find the insufficient information on custom forms to be somewhat complicated and in need of better documentation.
  • Users find the learning curve steep, noting complicated forms and unintuitive filtering as challenging aspects.
  • Users find limited customization in ALVAO Service Desk, particularly with complex custom forms and reporting capabilities.
  • Users experience sporadic bugs in ALVAO Service Desk, but most are minor and can be resolved easily.

What Are Recent G2 Reviews of ALVAO Service Desk?

What Are G2 Users Discussing About ALVAO Service Desk?

BMC FootPrints

Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.

Average Rating: 3.5/5.0

Total Reviews: 57

How Do G2 Users Rate BMC FootPrints?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 8.9/10)
  • Administration Console: 4.2/10 (Category avg: 8.8/10)
  • Policy Dictation: 5.0/10 (Category avg: 8.2/10)
  • Process Workflow: 6.5/10 (Category avg: 8.7/10)

Who Is the Company Behind BMC FootPrints?

Who Uses This Product?

  • Top Industries: Higher Education, Law Practice
  • Company Size: 60% Large, 39% Medium

What Are Recent G2 Reviews of BMC FootPrints?

What Are G2 Users Discussing About BMC FootPrints?

Tian Lin
TL
Researched and written by Tian Lin
Updated