IT Infrastructure Consulting Providers Resources

Yes. IBM supports over 30,000 different products. Examples of supported devices includes: networking equipment such as Cisco and Juniper devices; data center equipment, such as servers and storage devices from Dell and HP; user equipment such as printers and Apple devices; and unique items, such as Point-of-Sale terminals, ATMs and IoT sensors.

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Operating in over 180 countries, our 19,000 service employees speak over 120 languages and operate our facilities 24x7. You can trust IBM Technology Support Services to be where you need us, where ever and whenever.

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IBM Technology Support Services is always innovating to provide you with better, faster service at a greater value. • IBM utilizes IBM Watson to diagnose problems (generating a 40% reduction in problem determination time). • IBM is pioneering the use of Augmented Reality to solve issues, so problems can be resolved more quickly. • IBM employs dynamic automation to address repetitive and routine incidents, these “virtual engineers” are addressing 64% of incidents automatically, reducing a situation’s resolution time by 80 minutes on average. • IBM is deploying Predictive Maintenance solutions via IBM Analytics tools, so that we can solve your problems before they happen – avoiding unplanned downtime.

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