# How is IBM innovating my maintenance support to keep my equipment always-on?

Maintenance Innovation

##### Post Metadata
- Posted at: almost 9 years ago
- Net upvotes: 2


## Comments
### Comment 1

IBM Technology Support Services is always innovating to provide you with better, faster service at a greater value. 
•	IBM utilizes IBM Watson to diagnose problems (generating a 40% reduction in problem determination time).  
•	IBM is pioneering the use of Augmented Reality to solve issues, so problems can be resolved more quickly.  
•	IBM employs dynamic automation to address repetitive and routine incidents, these “virtual engineers” are addressing 64% of incidents automatically, reducing a situation’s resolution time by 80 minutes on average.
•	IBM is deploying Predictive Maintenance solutions via IBM Analytics tools, so that we can solve your problems before they happen – avoiding unplanned downtime.


##### Comment Metadata
- Posted at: almost 9 years ago
- Author title: Director of Performance Marketing at Cedar




## Related Product
[IBM Hardware and Software Support Services](https://www.g2.com/products/ibm-hardware-and-software-support-services/reviews)

## Related Category
[IT Infrastructure Consulting](https://www.g2.com/categories/it-infrastructure-consulting)

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