Best Incident Management Software - Page 8

How Many Incident Management Software Products Does G2 Track?

Total Products under this Category: 226

Category Stats (Nov 2026)

  • Average Rating: 4.43/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: All Quiet (+0.78%) - Among all products in this category, All Quiet recorded the largest rating increase compared to last month

Last updated: November 02, 2026

How Does G2 Rank Incident Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 20,000+ Authentic Reviews
  • 226+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Incident Management Software

G2 Grid® for Incident Management Software plotting products by satisfaction and market presence

Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, Freshservice, PagerDuty, Rootly, and New Relic.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=pagerduty&focus%5B%5D=rootly&focus%5B%5D=new-relic)

Callgoose SQIBS

Callgoose SQIBS is used for automating and orchestrating IT workflows, providing businesses with an intelligent, automated approach to incident management, on-call scheduling, incident auto-remediation, event-driven remediation and IT request automation. It eliminates manual inefficiencies, reduces response times, and ensures critical systems remain operational 24/7. ✅ Use Cases Include: Incident Auto-Remediation – Automatically detect, diagnose, and resolve IT issues. On-Call Scheduling & Alerting – Intelligent escalation through Phone Calls, SMS, Email, Slack, Microsoft Teams Multilingual Alerts - Supports 30+ languages in 200+ countries. Process & Runbook Automation – Automate repetitive IT tasks and workflows. IT Request Automation – Empower teams with self-service options. Event-Driven Automation – Trigger automation workflows based on system alerts. Infrastructure & Cloud Automation – Integrate with DevOps tools, CI/CD pipelines, cloud platforms or any software or tools. Why Choose Callgoose SQIBS? Callgoose SQIBS is the future of IT automation & incident management, built to reduce downtime, streamline workflows, and cut IT costs. Whether you need real-time alerts, incident auto-remediation, on-call scheduling, or IT request automation, Callgoose SQIBS delivers intelligent automation to keep your systems running smoothly. 🚀 Key Benefits of Callgoose SQIBS: ✅ Incident Auto-Remediation Detect, diagnose, and resolve IT issues automatically before they impact operations. Say goodbye to manual firefighting with self-healing automation. ✅ On-Call Scheduling & Alerting Never miss a critical alert! Smart escalation via Phone, SMS, Email, Slack, Microsoft Teams ensures the right person is notified at the right time. ✅ Process & Runbook Automation Save time and reduce manual errors by automating IT workflows, common tasks, and troubleshooting processes. ✅ Event-Driven Automation Trigger automated workflows based on real-time system alerts, logs, or monitoring tool events to resolve issues instantly. ✅ IT Request Automation Enhance IT service efficiency by automating password resets, software access, and other common requests, giving teams self-service capabilities. ✅ Infrastructure & Cloud Automation Seamlessly integrate with DevOps tools, CI/CD pipelines, cloud platforms, ITSM, monitoring software, and security tools to orchestrate IT operations effortlessly. 🌍 Global-Ready with Multilingual & Multi-Channel Alerts - Supports 30+ languages across 200+ countries - Alerts via Phone Calls, SMS, Email, Slack, Microsoft Teams, Mobile Push - Customizable escalation policies and notification rules 💼 Industries Benefiting from Callgoose SQIBS: 🔹 IT & SaaS – Automate IT workflows and incident response 🔹 Financial Services – Ensure compliance, security, and reliability 🔹 E-commerce & Retail – Prevent downtime and enhance customer experience 🔹 Telecommunications – Automate network monitoring and troubleshooting 🔹 Healthcare – Maintain compliance and ensure uptime for critical systems 🔹 And more! – Any industry that relies on IT can benefit from automation 🔗 Seamless Integrations Callgoose SQIBS works with any software, tool, or platform to provide a truly connected IT ecosystem: - Monitoring & Observability – Prometheus, Datadog, Splunk, New Relic, Zabbix - DevOps & CI/CD – Jenkins, GitHub, GitLab, Terraform, Kubernetes - ITSM & Ticketing – ServiceNow, Jira, or any other ITSM tool - Communication & Collaboration – Slack, Microsoft Teams, and more - Cloud Providers – AWS, Azure, Google Cloud 🔧 Ease of Use & Customization ✔ No-Code & Low-Code Automation – Ready-to-use templates for quick automation ✔ Advanced Customization – Full API access for deep integrations ✔ Transparent Pricing – No hidden costs, automation included in every paid plan 💡 The Callgoose SQIBS Advantage ✅ No Per-User Fees – Pay per plan, not per user ✅ Automation in Every Paid Plan – Unlike competitors, no extra charges for automation ✅ Flexible Deployment – Choose between self-hosted or SaaS based on your business needs ✅ Scalable & Cost-Effective – Plans for startups, enterprises, and large organizations ✅ No Vendor Lock-In – Transparent pricing and complete customization 📞 24/7 Support & Training 💬 Live Chat & Email Support 📞 Phone Support (Premium Plans) 📚 Extensive Knowledge Base, Webinars, and Training 🔹 Whether you’re a startup, enterprise, or IT service provider, Callgoose SQIBS ensures reliability, automation, and operational efficiency. 🚀 Migrate to Callgoose SQIBS Today!

Who Is the Company Behind Callgoose SQIBS?

Checkbuster

Checkbuster is an online solution that enables you to keep checklists and perform audits & inspections. You can create your own checklist (in every language) and invite team members and clients to conduct inspections from their mobile devices for you. Add images and remarks to inspection items and create a task for a colleague during the inspection. When you finish your inspection the inspection report is automatically created. You can even add your own logo and layout to the report. With our management dashboard, you will have a full insight into all inspection results. Drill down into the results to get a clear view where the issues occur.

Average Rating: 2.5/5.0

Total Reviews: 1

Who Is the Company Behind Checkbuster?

Who Uses This Product?

  • Company Size: 100% Large

What Are G2 Users Discussing About Checkbuster?

Chirp

Chirp is uptime monitoring and status page software built for indie hackers and small teams. Monitor your endpoints with HTTP, SSL, and heartbeat checks, get alerted when things break, and keep users informed with a clean public status page. Includes automatic incident creation, AI-powered incident updates, email subscriber notifications, and custom domains.

Who Is the Company Behind Chirp?

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Coderbuds

Coderbuds is an AI-powered analytics platform designed to enhance engineering team performance by providing comprehensive visibility into the software delivery pipeline. By integrating seamlessly with GitHub and Bitbucket, Coderbuds delivers real-time insights into key performance indicators, enabling teams to make data-driven decisions that improve velocity and efficiency. Key Features and Functionality: - DORA Metrics Tracking: Monitor essential DevOps Research and Assessment (DORA) metrics, including deployment frequency, lead time for changes, change failure rate, and mean time to recovery, to assess and optimize engineering performance. - AI-Powered Pull Request Analysis: Receive instant, AI-driven evaluations of pull requests, complete with automatic scoring and personalized feedback, facilitating continuous improvement and code quality enhancement. - Real-Time Team Updates: Stay informed with immediate alerts and comprehensive weekly summaries delivered directly to Slack and Microsoft Teams, ensuring timely awareness of team activities and performance metrics. - Seamless Integration: Connect effortlessly with GitHub and Bitbucket repositories, enabling a quick setup process that requires no code storage, ensuring minimal disruption to existing workflows. Primary Value and User Solutions: Coderbuds addresses the common challenges engineering leaders face, such as lack of visibility into team performance, difficulty in identifying bottlenecks, and the inability to demonstrate engineering ROI. By providing actionable insights and real-time analytics, Coderbuds empowers teams to make informed decisions, enhance productivity, and deliver high-quality software efficiently. This leads to improved delivery times, reduced failure rates, and a more transparent development process, ultimately fostering a culture of continuous improvement and accountability within engineering teams.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind Coderbuds?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Coderbuds?

CRIMR

Incident Reporting for Theft, HR, and Accidents Only $19.99/month CRIMR connects businesses, community associations, and police so you can report issues fast, see patterns sooner, and stop repeat incidents, no tech skills needed. And when claims arise, your insurance and HR partners already have the facts.

Who Is the Company Behind CRIMR?

  • Seller: CRIMR
  • Year Founded: 2025
  • HQ Location: N/A
  • LinkedIn® Page: linkedin.com
    1 employees on LinkedIn®

DiliGenie - ITSM Solution

DiliGenie is a IT Service Management (ITSM) Tool that has the following modules: Incident Management, Service Request Management, Change Management, Problem Management, Project Management, KB/KEDB, Configuration Management, Reports, Analytics & Integrations with ITOM Tools such as ManageEngine, Freshdesk, HP Tools, SIEM Tools and much more. The Solution is very easy and comfortable to use and the main USP is the role based design approach of the application. Screens & Dashboards are designed for key roles in a IT Service Management landscape - End User, Service Engineer, Service Manager and Executives.

Who Is the Company Behind DiliGenie - ITSM Solution?

  • Seller: Diligent Global
  • Year Founded: 2010
  • HQ Location: Princeton, US
  • Twitter: @DiligentGlobal_
    78 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    179 employees on LinkedIn®

DisasterLAN

DisasterLAN (DLAN) is a secure, web-based, mobile friendly emergency management system that provides tools for shared situational awareness, workflow-based information management, and real-time communication to help your team prepare for, respond to, and report on issues. With DLAN in your toolbox, you will be properly prepared to manage daily operations, emergencies, and everything in-between. DLAN simplifies task, mission, and resource management. It allows critical information to be quickly shared through secure interoperable communication features, which are included at no extra charge. DLAN also includes a full suite of reporting features to allow for easy after-action reporting. Since its release in 2002, DLAN has been used internationally at all divisions of government, as well as in private-sector corporations. DLAN has been used in multiple industries, including emergency management, healthcare, transportation, utilities, and education. With DLAN any organization can easily track, manage, and report on multiple incidents and events from one unified solution.

Average Rating: 4.6/5.0

Total Reviews: 19

How Do G2 Users Rate DisasterLAN?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)

Who Is the Company Behind DisasterLAN?

Who Uses This Product?

  • Top Industries: Government Administration
  • Company Size: 37% Medium, 37% Small

What Are Recent G2 Reviews of DisasterLAN?

What Are G2 Users Discussing About DisasterLAN?

Dokuflex Incident Register

Dokuflex Incident Register is a cybersecurity incident register built for the NIS2 Directive (EU 2022/2555, Article 23) and DORA (EU 2022/2554) for financial entities. The 24-hour early warning, the 72-hour notification and the one-month final report are mandatory fields: when severity is set to Critical, the incident becomes significant and cannot be saved without the authority, early warning and notification details. Each record captures ICT third-party providers involved, root cause, evidence and measures applied, and a workflow closes nothing without the security officer's (CISO) approval. 12 automatic rules. Free module of the Dokuflex low-code BPM platform: activates in under a minute with no implementation project, EU-hosted data and Spanish-speaking support.

Who Is the Company Behind Dokuflex Incident Register?

  • Seller: Dokuflex
  • Year Founded: 2004
  • HQ Location: Barcelona, ES
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

DPOinBOX

DPOinBOX is an international framework, cloud-based simple, easy-to-use tool for operationalising the Data Protection Management Program. It's built for increasing Productivity in Compliance.

Average Rating: 4.6/5.0

Total Reviews: 6

How Do G2 Users Rate DPOinBOX?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)

Who Is the Company Behind DPOinBOX?

Who Uses This Product?

  • Company Size: 50% Medium, 33% Small

What Are Recent G2 Reviews of DPOinBOX?

DTN Weather Hub

DTN Weather Hub helps organizations tackle event-driven challenges with confidence—boosting performance, driving growth, and reducing risk for live events, sports, public safety, and construction organizations. Make decisions you can trust when lives are on the line.

Who Is the Company Behind DTN Weather Hub?

  • Seller: DTN
  • HQ Location: Bloomington, US
  • LinkedIn® Page: www.linkedin.com
    1,292 employees on LinkedIn®

dulann

Who Is the Company Behind dulann?

  • Seller: dulann
  • Year Founded: 2013
  • HQ Location: Wexford, IE
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Edge Delta

Edge Delta is a telemetry-native AI SRE that continuously understands, investigates, and operates production. Most AI SREs begin work after an alert fires and query observability tools from the outside. Edge Delta's AI Teammates reason directly over the telemetry layer, on the live logs, metrics, traces, and events flowing through its Telemetry Pipelines, so they hold Production Context before an incident starts. The teammates run one loop on every incident: detect abnormal behavior, investigate across telemetry and change history, reason to a root cause backed by evidence, act through approval-gated Workflows, verify the fix against before-and-after telemetry, and learn by adding the incident to persistent Production Memory. The same Production Context serves SRE, security, and software engineering teammates, which is the path toward Autonomous Production. Four teammates ship out of the box: SRE, Security Engineer, Software Engineer, and Work Tracker. They start at the Propose trust level, where they read freely and draft changes but apply nothing without your approval. Teams can start with a free 14-day trial, no credit card required.

Average Rating: 4.4/5.0

Total Reviews: 7

How Do G2 Users Rate Edge Delta?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)

Who Is the Company Behind Edge Delta?

  • Seller: Edge Delta
  • Year Founded: 2018
  • HQ Location: Seattle, US
  • Twitter: @edge_delta
    453 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    46 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 57% Medium, 29% Small

What Are Recent G2 Reviews of Edge Delta?

EHSoft

Simplificamos el cumplimiento de las empresas en México a través de software en la nube que organiza los requerimientos en materia de medio ambiente, salud ocupacional y seguridad industrial.

Who Is the Company Behind EHSoft?

Who Uses This Product?

  • Company Size: 100% Medium

Emerguard

Emerguard keeps a workplace emergency plan current instead of filed away. When was the last drill, which response team is short of people, whose first-aid certificate has expired? A PLAN THAT CHASES YOU BACK Drills, expiring certificates, open corrective actions and the plan's own review date sit in one list, each with the date it is measured against. Every line opens the screen that closes it. SCENARIOS AND TEAMS Fire, earthquake, chemical spill, explosion, gas leak and dust cloud scenarios with their response steps. Fire-fighting, rescue, protection and first-aid teams with members, phone numbers and training validity. DRILLS AND FINDINGS Run a drill with a stopwatch, record participation and observations, and turn each finding into a corrective action with an owner and a due date.

Who Is the Company Behind Emerguard?

Evolven

Evolven is the leading Configuration Intelligence Platform automating change and configuration controls across the hybrid cloud. Evolven's platform provides DevOps, SRE, CloudOps, and IT Ops with a unified view of the detailed end-to-end configuration state of their environments from applications to infrastructure, from on-premise data centers to the public cloud. Using AI-based analytics, Evolven detects and prioritizes risks triggered by actual, granular changes in configuration, application, infrastructure, and data so that you can prevent and rapidly resolve stability, compliance, and security issues. Despite the higher pace of changes in agile environments, the result is a greater user experience for customers. With Evolven, DevOps, CloudOps, and IT Ops teams experience greater visibility into their environments, fewer incidents and faster MTTR.

Who Is the Company Behind Evolven?

  • Seller: Evolven
  • Year Founded: 2007
  • HQ Location: Jersey City, US
  • Twitter: @Evolven
    493 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    49 employees on LinkedIn®
Tian Lin
TL
Researched and written by Tian Lin
Updated April 10, 2026