---
title: DiliGenie - ITSM Solution Reviews
meta_title: 'DiliGenie - ITSM Solution Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how DiliGenie - ITSM Solution works for a business like yours.
date_modified: '2024-11-14'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# DiliGenie - ITSM Solution Reviews
**Vendor:** Diligent Global  
**Category:** [Incident Management Software](https://www.g2.com/categories/incident-management)
## About DiliGenie - ITSM Solution
DiliGenie is a IT Service Management (ITSM) Tool that has the following modules: Incident Management, Service Request Management, Change Management, Problem Management, Project Management, KB/KEDB, Configuration Management, Reports, Analytics & Integrations with ITOM Tools such as ManageEngine, Freshdesk, HP Tools, SIEM Tools and much more. The Solution is very easy and comfortable to use and the main USP is the role based design approach of the application. Screens & Dashboards are designed for key roles in a IT Service Management landscape - End User, Service Engineer, Service Manager and Executives.






- [View DiliGenie - ITSM Solution pricing details and edition comparison](https://www.g2.com/products/diligenie-itsm-solution/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-03+01%3A56%3A49+-0500&secure%5Bsession_id%5D=ce2b36d1-5813-4bf8-a6c8-063123a0463a&secure%5Btoken%5D=e44f08a204d129bc463a4c910892b1fdb176b9225f472d2b1d994e91fa58aa7b&format=llm_user)

## DiliGenie - ITSM Solution Features
**Monitoring**
- Constant Monitoring
- Timely Alerts
- TIcket Accuracy
- AI Monitoring
- Mobile Alerts
- Email Alerts
- Real-Time Monitoring
- Real-Time Notifications

**Management Tools**
- Ticket Assignment
- Standardization
- Lifecycle Visualization

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Incident Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Multi-Language

**Additional Functionality**
- Alerts/Notifications
- Forms Management
- Safety Incident Management
- Compliance Management
- OSHA Compliance
- Task Management
- Single Sign On
- AI Copilot
- Disaster Recovery
- Document Management
- API
- Multi-Channel Communication
- Customizable Templates
- Real-Time Reporting
- Corrective and Preventive Actions (CAPA)
- Activity Dashboard
- Issue Management
- Communications Management
- Audit Trail
- IT Incident Management
- Audit Management
- Event Logs
- Risk Analysis
- Workflow Management
- Risk Assessment
- Incident Reporting
- Self Service Portal
- Customizable Reports
- Ticket Management
- Service Level Agreement (SLA) Management
- Reminders
- On Call Scheduling
- Investigation Management
- Maintenance Scheduling
- Status Tracking

## Top DiliGenie - ITSM Solution Alternatives
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