Best Incident Management Software - Page 19

Tech Guarding

Tesseron ASM

Ticket-Systeme weitergedacht. Tesseron ASM bietet Ihnen und Ihrem Unternehmen eine ganzheitliche Lösung für alle Bereiche und Vorgänge. • Importieren Sie Ihre E-Mails und Rückmeldungen direkt als Ticket. • Behalten Sie den Überblick über die Aufgaben und Auslastung ihres Teams. • Arbeiten Sie über Teams, Abteilungen und Partnern zusammen in einer Lösung. • Machen Sie das Wissen und die Lösungsansätze Ihrer Teams sichtbar, um eine effiziente Bearbeitung der Anfragen zu ermöglichen. • Vermeiden Sie den Informationsverlust bei Krankheit, Abwesenheit oder Kündigung von Mitarbeitern. • Bieten Sie ihren Kunden und Ansprechpartnern eine zentrale Anlaufstelle für Anfragen und Rückfragen und reduzieren Sie den Abstimmungsaufwand Ihrer Teams • Vereinheitlichen Sie die externe Kommunikation mit Kunden durch Vorlagen und Automatismen. • Der Vorteil Ihrer Kunden: Klare und offene Kommunikation, Übersicht über alle offenen und historischen Anfragen • Ihr Vorteil: Höhere Transparenz. Steigerung der Effizienz durch klare Aufgabenverteilung und Automatismen Zusätzlich bieten wir mit den Modulen im Standard eine herausragende Ergänzung in Ihrem Unternehmen: - Wissensdatenbank - Künstliche Intelligenz - TAPI - SSO - Statistiken - CRM - Leistungsabrechnung - Vertragsverwaltung- - Datenaustausch - Eskalationsmanagement + SLA Erfahren Sie jetzt mehr unter: https://www.tesseron.de/

Thudip

Thudip is a comprehensive uptime monitoring and incident management platform built to help developers, IT teams, and growing businesses maintain service reliability. By combining real-time monitoring with transparent communication tools, Thudip ensures teams are the first to know when incidents occur, minimizing downtime and protecting user trust. Designed for simplicity and performance, Thudip provides enterprise-grade observability features without the prohibitive costs, allowing teams to set up monitoring in under 60 seconds. Key Capabilities • Real-Time Uptime Monitoring: Continuous health checks of services with configurable failure and recovery thresholds, ensuring you are alerted the moment an issue arises. • Incident Management & Alerting: Stay informed via multi-channel notifications. Customize your alert channels to ensure the right team members are notified immediately when service degrades. • Public Status Pages: Maintain transparency with your customers using auto-updating status boards. Provide clear, glanceable information regarding your service health, reducing support ticket volume during outages. • Comprehensive Observability: Go beyond simple uptime with SSL and Domain monitoring to protect your digital footprint and ensure certificate validity. • Streamlined Setup: A user-friendly dashboard and quick-start configuration process designed to get monitors running in under a minute, with no credit card required to start. Why Teams Choose Thudip Thudip bridges the gap between complex, expensive enterprise monitoring tools and basic, limited free options. It offers a balance of advanced features such as alert escalation and high-frequency monitoring in an intuitive interface, making it an ideal solution for startups and professionals who need reliable uptime data without the overhead of enterprise software.

Ticket Management

Tier2 Tickets

ToolKitX

Enterprise field workforce management and safety platform integrating electronic Permit to Work ePTW, LOTO, and CMMS tracking.

TOPdesk

TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team. With over 25 years of experience, 4,500+ customers worldwide and offices in 11 countries, TOPdesk is continually expanding and imparting knowledge and expertise globally, while remaining loyal to its customer focused values.

Average Rating: 4.1/5.0

Total Reviews: 28

Traceroot

TraceRoot is the structured incident investigation platform for AWS teams that need root cause analyses their auditors will accept. It combines a guided 5-step RCA workflow with AI assistance that surfaces causal links and recommends similar past incidents replacing ad-hoc post-mortems with a documented, repeatable process. The 5-step workflow: PreWork — capture incident scope, timeline, and stakeholders. Causes — enumerate every contributing factor. Fishbone Analysis — group causes by category (people, process, technology, environment). 5 Why — drill from each cause to the underlying root cause. Corrective Actions — define remediation owners, deadlines, and verification. AI Assist suggests causal relationships between events, recommends similar past incidents from your organization's incident library, and prefills evidence references — so investigators spend their time analyzing instead of typing. Who uses TraceRoot: SRE, DevOps, Platform Engineering, IT Operations, and Compliance / Risk teams that investigate recurring incidents and need consistent, audit-ready documentation. Banks investigating regulatory issues, fintechs preparing for SOC 2 audits, healthcare teams documenting HIPAA breach root causes, and SaaS teams standardizing incident post-mortems. Pricing description (500 chars max) Three subscription tiers on AWS Marketplace. Basic: $299/month, 3 users. Standard: $799/month, 10 users. Premium: $1,499/month, 25 users. All tiers include the full 5-step RCA workflow, AI Assist, industry-aligned templates, audit-ready PDF and CSV exports, and corrective action tracking. 14-day free trial. AWS credits and committed spend eligible. Volume and enterprise pricing available contact vendor. Best for AWS teams running production workloads who need consistent, audit-ready root cause analyses. Especially banks, fintechs, healthcare orgs, manufacturers, and B2B SaaS teams subject to SOC 2, ISO 27001, HIPAA, or industry-specific audits. Target buyer titles SRE · DevOps Engineer · Platform Engineer · IT Operations Lead · Compliance Manager · Risk Manager · Head of Reliability

unacu

UpReport

UpReport is a modern AI-powered status page and incident communication platform that unifies internal coordination with transparent customer-facing updates. It helps engineering and service teams proactively communicate outages, uptime metrics, and real-time service health to stakeholders, reducing support noise and building trust through clarity.

upti.my

upti.my is a monitoring platform for modern SaaS teams that need more than simple uptime checks. It helps you monitor websites, APIs, cron jobs, background workers, scheduled tasks, and hidden product workflows, then route alerts to the right people when something fails. With uptime monitoring, heartbeat checks, incident management, status pages, multi-location checks, and configurable alert workflows, upti.my helps teams catch downtime and broken backend processes before customers notice.

Valor RMS

Valor RMS is an incident management system tool that incorporates computer aided dispatch, records management, and mobile data modules that provides operational efficiencies through a user interface.

Vantage

Vantage Technologies is a UK-based SaaS provider delivering governance, risk, and compliance solutions for healthcare and charity organisations. Our mission is simple yet powerful: to help organisations save time, reduce administrative burden, and maintain the highest standards of safety and compliance through intuitive, affordable, and adaptable software. Our platform is modular and highly configurable, designed to fit seamlessly into your existing processes. Whether you need incident management, risk registers, audit and inspection tools, or CQC compliance tracking, Vantage provides a tailored solution that evolves with your organisation. By replacing manual spreadsheets and paper-based systems, we streamline operations and empower teams to focus on what matters most—delivering exceptional care. Trusted by over 150 healthcare providers, hospices, and charities across the UK, Vantage Technologies offers a comprehensive suite of tools for governance and operational excellence. Each module is built with flexibility in mind, enabling custom workflows, automated notifications, and real-time dashboards that provide actionable insights. Key Features Incident & Risk Management Audit & Inspection Automation CQC Compliance Tracking Asset & Contractor Oversight COSHH & Risk Assessments Policy & Document Management What sets us apart is our customer-led development approach. We work closely with clients to understand their workflows and reporting needs, tailoring modules to deliver maximum value. From audit automation to policy management, our tools are designed to reduce risk, improve accountability, and enhance organisational resilience. With unlimited user licences and a tiered pricing structure, Vantage offers scalability for organisations of all sizes. Our commitment to innovation, adaptability, and customer success drives everything we do. If you’re looking for a partner to help you achieve compliance, optimise processes, and unlock efficiency, Vantage Technologies is here to support your journey.

Average Rating: 4.8/5.0

Total Reviews: 3

Vecindi

Veoci

With Veoci on your team, you can prepare for, respond to and recover from any crisis or emergency your organization may face. Veoci is an end-to-end platform that helps you manage a wide range of responsibilities from daily tasks to special events. Veoci offers a fully integrated platform with a comprehensive suite of communication tools that keep the end user in mind and help expedite connections. Veoci offers a variety of solutions in emergency management, business continuity, daily operations and resource management. Serving a wide range of industries spanning Airports & Airlines, Enterprise, Finance, Government, Health Systems & Hospitals, and Higher Education.

Average Rating: 3.0/5.0

Total Reviews: 3