Best Incident Management Software - Page 15

Tier2 Tickets

ToolKitX

Enterprise field workforce management and safety platform integrating electronic Permit to Work ePTW, LOTO, and CMMS tracking.

Traceroot

TraceRoot is the structured incident investigation platform for AWS teams that need root cause analyses their auditors will accept. It combines a guided 5-step RCA workflow with AI assistance that surfaces causal links and recommends similar past incidents replacing ad-hoc post-mortems with a documented, repeatable process. The 5-step workflow: PreWork — capture incident scope, timeline, and stakeholders. Causes — enumerate every contributing factor. Fishbone Analysis — group causes by category (people, process, technology, environment). 5 Why — drill from each cause to the underlying root cause. Corrective Actions — define remediation owners, deadlines, and verification. AI Assist suggests causal relationships between events, recommends similar past incidents from your organization's incident library, and prefills evidence references — so investigators spend their time analyzing instead of typing. Who uses TraceRoot: SRE, DevOps, Platform Engineering, IT Operations, and Compliance / Risk teams that investigate recurring incidents and need consistent, audit-ready documentation. Banks investigating regulatory issues, fintechs preparing for SOC 2 audits, healthcare teams documenting HIPAA breach root causes, and SaaS teams standardizing incident post-mortems. Pricing description (500 chars max) Three subscription tiers on AWS Marketplace. Basic: $299/month, 3 users. Standard: $799/month, 10 users. Premium: $1,499/month, 25 users. All tiers include the full 5-step RCA workflow, AI Assist, industry-aligned templates, audit-ready PDF and CSV exports, and corrective action tracking. 14-day free trial. AWS credits and committed spend eligible. Volume and enterprise pricing available contact vendor. Best for AWS teams running production workloads who need consistent, audit-ready root cause analyses. Especially banks, fintechs, healthcare orgs, manufacturers, and B2B SaaS teams subject to SOC 2, ISO 27001, HIPAA, or industry-specific audits. Target buyer titles SRE · DevOps Engineer · Platform Engineer · IT Operations Lead · Compliance Manager · Risk Manager · Head of Reliability

UpReport

UpReport is a modern AI-powered status page and incident communication platform that unifies internal coordination with transparent customer-facing updates. It helps engineering and service teams proactively communicate outages, uptime metrics, and real-time service health to stakeholders, reducing support noise and building trust through clarity.

upti.my

upti.my is a monitoring platform for modern SaaS teams that need more than simple uptime checks. It helps you monitor websites, APIs, cron jobs, background workers, scheduled tasks, and hidden product workflows, then route alerts to the right people when something fails. With uptime monitoring, heartbeat checks, incident management, status pages, multi-location checks, and configurable alert workflows, upti.my helps teams catch downtime and broken backend processes before customers notice.

Valor RMS

Valor RMS is an incident management system tool that incorporates computer aided dispatch, records management, and mobile data modules that provides operational efficiencies through a user interface.

Vantage

Vantage Technologies is a UK-based SaaS provider delivering governance, risk, and compliance solutions for healthcare and charity organisations. Our mission is simple yet powerful: to help organisations save time, reduce administrative burden, and maintain the highest standards of safety and compliance through intuitive, affordable, and adaptable software. Our platform is modular and highly configurable, designed to fit seamlessly into your existing processes. Whether you need incident management, risk registers, audit and inspection tools, or CQC compliance tracking, Vantage provides a tailored solution that evolves with your organisation. By replacing manual spreadsheets and paper-based systems, we streamline operations and empower teams to focus on what matters most—delivering exceptional care. Trusted by over 150 healthcare providers, hospices, and charities across the UK, Vantage Technologies offers a comprehensive suite of tools for governance and operational excellence. Each module is built with flexibility in mind, enabling custom workflows, automated notifications, and real-time dashboards that provide actionable insights. Key Features Incident & Risk Management Audit & Inspection Automation CQC Compliance Tracking Asset & Contractor Oversight COSHH & Risk Assessments Policy & Document Management What sets us apart is our customer-led development approach. We work closely with clients to understand their workflows and reporting needs, tailoring modules to deliver maximum value. From audit automation to policy management, our tools are designed to reduce risk, improve accountability, and enhance organisational resilience. With unlimited user licences and a tiered pricing structure, Vantage offers scalability for organisations of all sizes. Our commitment to innovation, adaptability, and customer success drives everything we do. If you’re looking for a partner to help you achieve compliance, optimise processes, and unlock efficiency, Vantage Technologies is here to support your journey.

Average Rating: 4.8/5.0

Total Reviews: 3

Veoci

With Veoci on your team, you can prepare for, respond to and recover from any crisis or emergency your organization may face. Veoci is an end-to-end platform that helps you manage a wide range of responsibilities from daily tasks to special events. Veoci offers a fully integrated platform with a comprehensive suite of communication tools that keep the end user in mind and help expedite connections. Veoci offers a variety of solutions in emergency management, business continuity, daily operations and resource management. Serving a wide range of industries spanning Airports & Airlines, Enterprise, Finance, Government, Health Systems & Hospitals, and Higher Education.

Average Rating: 3.0/5.0

Total Reviews: 3

VIPER MASS

WardenPoint

WardenPoint is an incident alerting and on-call notification platform built for small SRE, DevOps and operations teams — typically 5 to 30 engineers — that need PagerDuty-grade alert delivery without per-seat pricing. When your monitoring stack detects a problem, WardenPoint takes over the hardest part: making sure a human actually responds. The alert is delivered through the channels engineers really watch — Telegram (text messages, voice messages and real VoIP calls that ring through silent mode), phone calls, SMS, email, WhatsApp, Viber, Slack and Microsoft Teams. If the first responder doesn't acknowledge, acknowledgement-aware escalation chains keep going: next channel, next person, next group — until someone confirms, then they stop. No silent failures, no alerts dying in muted chats. Key capabilities: — Multi-channel alert delivery with per-priority routing and retries — Escalation policies with acknowledgement tracking — chains stop the moment a human confirms — Telegram VoIP calls: a real incoming call in Telegram, free for the recipient, that bypasses Do Not Disturb — On-call schedules and rotations with overrides — Reusable alert templates with versioning: define the alert once, fire it from any service with a single POST request — Recipient groups with sequential or parallel delivery strategies — Delivery analytics, activity heatmaps and a full audit log — Open REST API and webhook ingestion for custom pipelines WardenPoint integrates with Grafana, Prometheus Alertmanager, Zabbix, Uptime Kuma, Sentry and any tool that can send a webhook. Setup takes minutes: connect a monitoring source, add recipients, pick channels — the first alert flows in under five minutes. Pricing is flat per team, not per seat. A 25-engineer team pays one fixed monthly price instead of 25 licenses — on-call coverage stops being a budgeting exercise. A free plan (no credit card) covers every messaging channel with fair-use limits; paid plans start at $9/month for the whole team. WardenPoint is not a SIEM, log manager or full incident-management suite — it is the focused notification and escalation layer that makes sure the right person wakes up. The dashboard ships in English, Polish and Ukrainian.

WebEOC

The New WebEOC features a fresh interface to improve your organization's incident management capabilities. Built to support the mission of crisis management, public safety and emergency response personnel, the solution has evolved to provide simplified information access promoting intelligent incident response and business resiliency. The enhanced user experience provides organizations of all sizes with a platform for daily operational and emergency management support through a uniquely customizable set of utilities for complete situational awareness.

Average Rating: 3.0/5.0

Total Reviews: 1

WeTrack

WeTrack provides a series of tools to help venues, federations and event organisers plan and deliver their events. Products include: project management, risk management, readiness, checks, run sheets, production schedules, incident management, event control and lessons learned.

Average Rating: 4.3/5.0

Total Reviews: 2

WorkClout

WorkClout is the #1 rated connected worker and quality management platform for automotive parts manufacturers. Our software help streamline & automate internal audits, document control, visual inspections, training, and preventive quality design With WorkClout organizations can streamline & automate: ∙ Layer Process Audits ∙ CARE Inspections ∙ 8D ∙ Equipment Verification Audit (PVA) ∙ FMEA Compliance ∙ Document Control ∙ Pressure Equipment Directive (PED) ∙ Supplier Audits ∙ IATF 16949 ∙ ISO 9001 ∙ ISO 45001 ∙ ISO 14001 ∙ Visual/Dimensional Quality Inspection ∙ Increase Process/Efficiency ∙ Preventive/Predict Quality Design (Reducing Quality Defects Parts Per Billion) ∙ SPC / Data Trend Analysis ∙ Corrective Actions / CAPA ∙ Supplier Corrective Action (SCAR) +more! Industries served: Automotive Parts OEM Manufacturing, Battery Manufacturing, Aftermarket Parts Manufacturing, Automotive Manufacturers, Automotive Part Suppliers. The ultimate tool for the frontline worker in the automotive industry!

Average Rating: 4.7/5.0

Total Reviews: 10

Xenia

Simplify Workforce Operations with one app to manage daily tasks, maintenance, safety compliance and quality assurance. Xenia has all the tools for one flat rate for your entire team. Workforce Operations with Xenia: - Operations Template Builder: Build process for every task with custom SOPs, checklists, inspections and logs powered with workflow automations. - Smart Inspections: Equip inspection steps with if/then logic to automate follow-ups, notify management and trigger corrective actions - Corrective Actions: Transform failed inspections into actionable steps, tracking progress from start to finish. - Task Management: Assign tasks and track progress in real-time, ensuring efficient operational execution. - Scheduled Work: Create recurring tasks with clear due dates and times, ensuring timely task completion. - Team Communication: Swap radios and emails for instant messaging, group collaboration, and company-wide announcements. - Work Order Management: Create work orders with priority, category, location and asset for clear assignment. - Preventive Maintenance: Centralize tasks in a digital calendar for precise planning across assets and locations. - Work Requests and Approvals: Centralize request management, expedite approvals, and monitor associated costs and resources. - Temperature Monitoring: Ensure continuous equipment monitoring with integrated LoRaWAN temperature and humidity sensors. - Asset Work History: Ensure optimal asset health with comprehensive work history, complete with cost tracking and images. - Analytics Reports: Optimize team and asset performance with comprehensive analytics, custom reports, and historical logs. - Multi-Location Management: Centralize compliance, standardized procedures, and daily operations across all locations with unified reporting. Xenia offers a free plan and premium plans for teams of 20 from $49- $99 per month. All plans start with a 14-day, risk-free trial with unlimited access to all core features. Xenia has fast onboarding and customer support to ensure your business hits the ground running on day 1.

Average Rating: 5.0/5.0

Total Reviews: 20

ZEBSOFT

Product Overview – Zebsoft Zebsoft is an integrated Governance, Risk, and Compliance (GRC) platform designed to help organisations implement, manage, and evidence compliance with ISO standards and regulatory frameworks in a structured, auditable way. The platform supports organisations managing standards such as ISO 9001 (Quality), ISO 14001 (Environmental), ISO 45001 (Health & Safety), ISO 27001 (Information Security), and ISO 22301 (Business Continuity) — either individually or as a fully integrated management system (IMS). Zebsoft is built around one source of truth, combining document control, risk management, audits, incidents, actions, training & competency, supplier management, and business continuity into a single, permission-controlled system. All records are traceable, version-controlled, and linked, allowing organisations to demonstrate compliance rather than rely on spreadsheets or fragmented tools. The system uses role-based visibility and permissions, ensuring that users only see information relevant to their responsibilities, while management and auditors retain full oversight. Evidence is captured directly in the system, creating a live audit trail suitable for internal audits, external certification audits, and regulatory scrutiny. Zebsoft is modular and scalable. Organisations can start with a simple quality or compliance foundation and expand into additional standards, domains, and workflows without duplicating data or rebuilding the system. This makes the platform suitable for SMEs, growing organisations, and complex multi-site operations that need structure without unnecessary complexity. Unlike generic QMS or checklist tools, Zebsoft focuses on governance, accountability, and proof — ensuring policies, risks, actions, and controls are consistently applied, maintained, and evidenced across the organisation.

Average Rating: 5.0/5.0

Total Reviews: 1