Best Incident Management Software - Page 10

Servicely

Servicely is the AI-native service management platform where AI agents do the work, a complete ITSM and Enterprise Service Management (ESM) platform that combines the system of record and the system of action in one product. Legacy service management platforms log tickets, route queues and manage work. Servicely resolves it. AI agents embedded across the platform classify and triage requests, summarise incidents, retrieve knowledge, recommend resolutions, trigger workflows, update records and complete fulfilment inside governed, auditable enterprise workflows with humans in the loop where you want them. The result: faster resolution, less manual admin, lower cost of service delivery, and a platform you configure without armies of consultants. Full-function ITSM ITIL-aligned Incident, Problem, Change, Request, Knowledge, Service Catalogue, CMDB and SLA management production-ready out of the box, extended without code. Enterprise Service Management on one platform Run every service team on the same platform and data model: IT Service Management (ITSM), IT Asset Management (ITAM), HR Service Delivery, Customer Service Management (CSM), Project Portfolio Management (PPM), Security Operations, Risk Management, and Vendor & Contract Management. AI agents that do the work Always-on AI agents deliver self-service to employees and customers, resolve or triage requests autonomously, and proactively identify and act on problems cutting ticket volume and operational cost, not just deflecting questions. Generative AI in every workflow An AI copilot for every service agent: summarise tickets, draft responses, generate knowledge articles and surface next-best actions, grounded in your own data with Retrieval Augmented Generation for accuracy. Orchestration & automation Automate actions inside the platform and across integrated systems. Eliminate swivel-chairing and low-value work, and build complex multi-system automation without scripting. No-code / low-code/ vibe-code configuration Fully configurable from a field change to a custom application. Workflow builder, forms, business rules and app builder let service teams ship changes in days, not quarters. Unified self-service portal One portal for every enterprise service. Employees and customers log requests, resolve incidents and find answers with AI agents resolving the majority before they ever reach a queue. Enterprise-grade integrations & governance Native integrations plus REST API to your key business applications, with AI actions running across them. Single-tenant architecture, role-based access, full audit trails and governed AI controls for enterprise assurance. Servicely is trusted by enterprise organisations across APACV. UK/EU and North America to replace legacy ITSM tools with AI-native service management delivering enterprise capability without the legacy cost and complexity.

Signal9

Before the incident, there are alerts. Signal9 is a Signal Operations platform that helps teams manage alerts, on-call response, and operational automation in one place. Ingest alerts from your existing monitoring tools, coordinate response through integrated escalation and on-call workflows, and automate repetitive operational tasks using backtesting, shadow mode, and AI-driven recommendations.

Sinexo

Sinexo is claims management software that centralizes insurance claim lifecycles from declaration to archival. It consolidates case details, participant information, communication timelines, documentation, and financial tracking into one interface. The software adapts to organizational workflows, terminology, and processes. Its single-screen design organizes claims into sections like participant management, chronological action tracking, encrypted document storage, and financial elements such as quotes, invoices, and payments. Field configurations adjust based on claim type, ensuring relevant data appears for scenarios like water damage or theft. Features include follow-up reminders, integrated email with claim-specific templates, and secure document submission links. Access controls restrict visibility by claim type, department, or location. Data protection includes encryption, daily backups, IP filtering, and exportable formats.

smartQED

Spectate

Monitoring and incident management shouldn't be complex or time-consuming. Spectate is a simple yet powerful monitoring and incident management platform with AI-powered status updates and incident resolutions. Spectate goes beyond just monitoring your website. It monitors domains, and performance, allows you to create elegant branded status pages and receive rich notifications with all the information you need.

SP Safety

SP Safety Management by SP Marketplace is a comprehensive incident management solution built natively on Microsoft 365 and SharePoint, designed to help organizations streamline and automate their safety programs. Founded on a commitment to maximizing the value of existing Microsoft 365 investments, SP Marketplace delivers no-code, out-of-the-box business applications that simplify operational processes for a range of industries including manufacturing, government, and non-profits. With thousands of global users, SP Marketplace has a proven track record of delivering flexible, scalable solutions that drive efficiency and compliance. The SP Safety Management solution offers a centralized platform for managing critical safety processes, including incident reporting, safety audits, compliance tracking, and training management. Users can easily report hazards and incidents from any device, schedule inspections, track corrective actions, and ensure compliance with industry regulations. Integrated with Microsoft Teams and Power BI, SP Safety Management provides real-time dashboards and automated notifications to keep your team informed and proactive. With SP Safety Management, organizations can reduce safety risks, improve compliance, and enhance workplace culture by promoting accountability and visibility across all departments. By leveraging your existing Microsoft 365 infrastructure, this solution eliminates the need for standalone SaaS products, reducing costs and boosting adoption rates. Whether you're a safety manager, HR professional, or executive, SP Safety Management empowers your organization to stay compliant, mitigate risks, and create a safer work environment.

StatusPage.me

Status Page is a Europe-built uptime monitoring and incident communication platform for SaaS and infrastructure teams. It provides multi-region uptime monitoring, response-time tracking, public and private status pages, and structured incident updates in a single system. Teams use Status Page to monitor websites, APIs, and services in real time, publish transparent status pages, and communicate outages or maintenance events with clear incident timelines and historical reporting. Unlike many alternatives, Status Page operates without third-party runtime dependencies and publishes transparent subprocessors, giving organizations greater control over their monitoring data and incident communications.

SunChaser

Collaborative on-call for engineering teams. View your PagerDuty schedules, connect channels to a rotation team, make overrides, get help with coverage, and more, all right from Slack, for the whole team.

TaskCall

TaskCall is a real time incident response and management system for IT and DevOps. It automates the incident response process using conditional AI and reduces the time to resolution.

Thudip

Thudip is a comprehensive uptime monitoring and incident management platform built to help developers, IT teams, and growing businesses maintain service reliability. By combining real-time monitoring with transparent communication tools, Thudip ensures teams are the first to know when incidents occur, minimizing downtime and protecting user trust. Designed for simplicity and performance, Thudip provides enterprise-grade observability features without the prohibitive costs, allowing teams to set up monitoring in under 60 seconds. Key Capabilities • Real-Time Uptime Monitoring: Continuous health checks of services with configurable failure and recovery thresholds, ensuring you are alerted the moment an issue arises. • Incident Management & Alerting: Stay informed via multi-channel notifications. Customize your alert channels to ensure the right team members are notified immediately when service degrades. • Public Status Pages: Maintain transparency with your customers using auto-updating status boards. Provide clear, glanceable information regarding your service health, reducing support ticket volume during outages. • Comprehensive Observability: Go beyond simple uptime with SSL and Domain monitoring to protect your digital footprint and ensure certificate validity. • Streamlined Setup: A user-friendly dashboard and quick-start configuration process designed to get monitors running in under a minute, with no credit card required to start. Why Teams Choose Thudip Thudip bridges the gap between complex, expensive enterprise monitoring tools and basic, limited free options. It offers a balance of advanced features such as alert escalation and high-frequency monitoring in an intuitive interface, making it an ideal solution for startups and professionals who need reliable uptime data without the overhead of enterprise software.

Tier2 Tickets

ToolKitX

Enterprise field workforce management and safety platform integrating electronic Permit to Work ePTW, LOTO, and CMMS tracking.

Traceroot

TraceRoot is the structured incident investigation platform for AWS teams that need root cause analyses their auditors will accept. It combines a guided 5-step RCA workflow with AI assistance that surfaces causal links and recommends similar past incidents replacing ad-hoc post-mortems with a documented, repeatable process. The 5-step workflow: PreWork — capture incident scope, timeline, and stakeholders. Causes — enumerate every contributing factor. Fishbone Analysis — group causes by category (people, process, technology, environment). 5 Why — drill from each cause to the underlying root cause. Corrective Actions — define remediation owners, deadlines, and verification. AI Assist suggests causal relationships between events, recommends similar past incidents from your organization's incident library, and prefills evidence references — so investigators spend their time analyzing instead of typing. Who uses TraceRoot: SRE, DevOps, Platform Engineering, IT Operations, and Compliance / Risk teams that investigate recurring incidents and need consistent, audit-ready documentation. Banks investigating regulatory issues, fintechs preparing for SOC 2 audits, healthcare teams documenting HIPAA breach root causes, and SaaS teams standardizing incident post-mortems. Pricing description (500 chars max) Three subscription tiers on AWS Marketplace. Basic: $299/month, 3 users. Standard: $799/month, 10 users. Premium: $1,499/month, 25 users. All tiers include the full 5-step RCA workflow, AI Assist, industry-aligned templates, audit-ready PDF and CSV exports, and corrective action tracking. 14-day free trial. AWS credits and committed spend eligible. Volume and enterprise pricing available contact vendor. Best for AWS teams running production workloads who need consistent, audit-ready root cause analyses. Especially banks, fintechs, healthcare orgs, manufacturers, and B2B SaaS teams subject to SOC 2, ISO 27001, HIPAA, or industry-specific audits. Target buyer titles SRE · DevOps Engineer · Platform Engineer · IT Operations Lead · Compliance Manager · Risk Manager · Head of Reliability

UpReport

UpReport is a modern AI-powered status page and incident communication platform that unifies internal coordination with transparent customer-facing updates. It helps engineering and service teams proactively communicate outages, uptime metrics, and real-time service health to stakeholders, reducing support noise and building trust through clarity.

upti.my

upti.my is a monitoring platform for modern SaaS teams that need more than simple uptime checks. It helps you monitor websites, APIs, cron jobs, background workers, scheduled tasks, and hidden product workflows, then route alerts to the right people when something fails. With uptime monitoring, heartbeat checks, incident management, status pages, multi-location checks, and configurable alert workflows, upti.my helps teams catch downtime and broken backend processes before customers notice.