# Best Hotel Management Software - Page 8

## How Many Hotel Management Software Products Does G2 Track?

**Total Products under this Category:** 390

### Category Stats (Jul 2026)

- **Average Rating:** 4.32/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings

_Last updated: July 31, 2026_

## How Does G2 Rank Hotel Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 1,300+ Authentic Reviews
- 390+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Hotel Management Software
 ![G2 Grid® for Hotel Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/hotel-management/grids.png?focus%5B%5D=20712&focus%5B%5D=42211&focus%5B%5D=7241&focus%5B%5D=47853&focus%5B%5D=56505&focus%5B%5D=79185&focus%5B%5D=21228&focus%5B%5D=49302)

Highlighted products: Mews, Cloudbeds, Oracle Hospitality OPERA Property Management System, SkyTouch Technology, HotelRunner, Canary Technologies, 360HMS, and StayNTouch Cloud PMS.

Underlying data: [Grid® JSON](https://www.g2.com/categories/hotel-management/grids.json?focus%5B%5D=mews&focus%5B%5D=cloudbeds&focus%5B%5D=oracle-hospitality-opera-property-management-system&focus%5B%5D=skytouch-technology&focus%5B%5D=hotelrunner&focus%5B%5D=canary-technologies&focus%5B%5D=360-mango-solutions-pvt-ltd-360hms&focus%5B%5D=stayntouch-cloud-pms)

### [WINHMS Front Office](https://www.g2.com/products/winsar-infosoft-winhms-front-office/reviews)

WINHMS front office module provides leading front facing software which is able to perform quick and accurate check-in and check-out functions for guests.

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate WINHMS Front Office?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10)
- **Reporting and Analytics:** 6.7/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 8.3/10 (Category avg: 8.8/10)
- **Revenue Management:** 6.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind WINHMS Front Office?

- **Seller:** [Winsar Infosoft](https://www.g2.com/sellers/winsar-infosoft)
- **Year Founded:** 2000
- **HQ Location:** Chennai, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2812360d8c3b142e546fbabbaa4a6e298e8f2bb4e1f31bc18f1dc3c65b5d4a6b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwinhms-wincloud%2F&secure%5Burl_type%5D=linkedin_company_website)  
223 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Medium

#### What Are Recent G2 Reviews of WINHMS Front Office?

**["WINHMS REVIEW"](https://www.g2.com/survey_responses/winhms-front-office-review-7107430)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/winhms-front-office-review-7107430)

**["Hotel Management Solution - WINHMS Front Office Module"](https://www.g2.com/survey_responses/winhms-front-office-review-7190734)**

**Rating:** 4.5/5.0 stars

_— Verified User in Leisure, Travel & Tourism_

[Read full review](https://www.g2.com/survey_responses/winhms-front-office-review-7190734)

### [Zitlin Property Management System](https://www.g2.com/products/zitlin-property-management-system/reviews)

Most hotel management software is either too expensive for small properties or too simple to replace multiple tools. Zitlin is built for independent hotels and guesthouses that need a real PMS — reservations, restaurant, invoicing, payments — without the enterprise price tag. The free plan includes unlimited room and restaurant management, a commission-free direct booking engine, QR payment support across Asia and Europe, GST and VAT invoicing, and an Android app for staff. No credit card required, no time limit. Zitlin supports hourly and day-use bookings natively — a feature most PMS software lacks entirely — letting properties sell the same room multiple times per day and capture revenue from business travellers, transit guests, and daycationers. Restaurant charges post directly to a guest's room folio. Checkout generates one consolidated invoice covering the stay, dining, and any extras — without manual reconciliation between two systems. Pro plan includes multi-user access with role-based permissions, unlimited invoices, iCal OTA sync (Airbnb, Booking.com, Expedia, Agoda, Vrbo), and a booking API for custom integrations with your own payment processor. Self-onboarding in under 10 minutes. No implementation consultant, no training required.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Zitlin Property Management System?

- **Facility Maintenance:** 10.0/10 (Category avg: 8.8/10)
- **Revenue Management:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Zitlin Property Management System?

- **Seller:** [19thCross Media & Technologies](https://www.g2.com/sellers/19thcross-media-technologies)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Zitlin Property Management System?

**["User-Friendly and Highly Customisable System"](https://www.g2.com/survey_responses/zitlin-property-management-system-review-12864706)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/zitlin-property-management-system-review-12864706)

**["Rich — Noticeably Better Than Alternatives"](https://www.g2.com/survey_responses/zitlin-property-management-system-review-13050996)**

**Rating:** 5.0/5.0 stars

_— subas m._

[Read full review](https://www.g2.com/survey_responses/zitlin-property-management-system-review-13050996)

### [Abacre Hotel Management System](https://www.g2.com/products/abacre-hotel-management-system/reviews)

A complete hotel management system that begins with taking the guest reservations and check in/check out and ends with billing and tax.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Abacre Hotel Management System?

- **Seller:** [Abacre](https://www.g2.com/sellers/abacre)
- **HQ Location:** N/A
- **Twitter:** @AbacreLimited  
18 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Abacre Hotel Management System?

**["Manage Hotels Professionally."](https://www.g2.com/survey_responses/abacre-hotel-management-system-review-3044516)**

**Rating:** 4.5/5.0 stars

_— Salin A._

[Read full review](https://www.g2.com/survey_responses/abacre-hotel-management-system-review-3044516)

#### What Are G2 Users Discussing About Abacre Hotel Management System?

- [What is Abacre Hotel Management System used for?](https://www.g2.com/discussions/abacre-hotel-management-system-what-is-abacre-hotel-management-system-used-for)
- [What is Abacre Hotel Management System used for?](https://www.g2.com/discussions/what-is-abacre-hotel-management-system-used-for)

### [AIO PMS](https://www.g2.com/products/aio-pms/reviews)

Web-based, single source, end-to-end integrated hotel property management technology with central reservations and GDS.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind AIO PMS?

- **Seller:** [AIO Hospitality Solution](https://www.g2.com/sellers/aio-hospitality-solution)
- **Year Founded:** 2016
- **HQ Location:** Dallas, US
- **Twitter:** @onetechpms  
32 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=84129838bdd3e3f790c6dd0aff8382012f7d04ab7103d4af8641bab33baa91f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faio-hospitality-solutions%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of AIO PMS?

**["It was great overall."](https://www.g2.com/survey_responses/aio-pms-review-1341940)**

**Rating:** 4.5/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/aio-pms-review-1341940)

#### What Are G2 Users Discussing About AIO PMS?

- [What is AIO PMS used for?](https://www.g2.com/discussions/what-is-aio-pms-used-for)

### [Akia](https://www.g2.com/products/akia/reviews)

Founded in 2018, Akia is the premier guest journey platform that automates 5 star vacations. The platform provides messaging, mobile check-in, digital surveys, F&B menus, arrival guides, and much more through Mini Apps: a personalized mobile experience that doesn’t require developers or downloads. Because Akia’s technology streamlines the experience for both travelers and the businesses that serve them, their mission is to help the world relax.

**Average Rating:** 2.5/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Akia?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Akia?

- **Seller:** [Akia](https://www.g2.com/sellers/akia)
- **Year Founded:** 2018
- **HQ Location:** San Francisco, US
- **Twitter:** @ahoyakia  
55 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=06b74329f7c1e1a7fdfc46f97a7a0632e416eeb830e832abe2cb9e322308a28a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fahoyakia%2F&secure%5Burl_type%5D=linkedin_company_website)  
52 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small

#### What Are Recent G2 Reviews of Akia?

**["Great way to give personalized attention to hotel guests"](https://www.g2.com/survey_responses/akia-review-9108525)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/akia-review-9108525)

### [Atrium](https://www.g2.com/products/atrium/reviews)

Provides properties with 100 rooms or less the same kind of management tools now associated with more expensive systems.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Atrium?

- **Has the product been a good partner in doing business?:** 3.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Atrium?

- **Seller:** [ICSS](https://www.g2.com/sellers/icss)
- **HQ Location:** Doha, Qatar
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Atrium?

**["Atrium"](https://www.g2.com/survey_responses/atrium-review-630120)**

**Rating:** 4.0/5.0 stars

_— Verified User in Architecture & Planning_

[Read full review](https://www.g2.com/survey_responses/atrium-review-630120)

### [Avalon](https://www.g2.com/products/avalon-software-avalon/reviews)

Integrated management software that covers all the functional areas for hotel chains located anywhere in the world.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Avalon?

- **Seller:** [Avalon Software](https://www.g2.com/sellers/avalon-software)
- **Year Founded:** 2006
- **HQ Location:** Chadlington, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c50f4cabcc8e41b92ed822f1566f99a1f5e2ef991622055351f4bf53f3478d7e&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Favalon-software-uk-limited&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Avalon?

**["Great tool for Revenue management"](https://www.g2.com/survey_responses/avalon-review-6769853)**

**Rating:** 4.5/5.0 stars

_— Matt C._

[Read full review](https://www.g2.com/survey_responses/avalon-review-6769853)

### [backpack online](https://www.g2.com/products/backpack-online/reviews)

Browser based PMS that provides reservations, yield management, booking analysis reports for budget hotel, hostel, guesthouse.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind backpack online?

- **Seller:** [Hostelworld](https://www.g2.com/sellers/hostelworld)
- **Year Founded:** 1999
- **HQ Location:** Dublin City, IE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5572c144697a35bca3dd5807322d43992659fdc58bfff45f8df90ab54f80b15c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhostelworld-com&secure%5Burl_type%5D=linkedin_company_website)  
431 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of backpack online?

**["Backpack allows collaboration "](https://www.g2.com/survey_responses/backpack-online-review-525227)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Services_

[Read full review](https://www.g2.com/survey_responses/backpack-online-review-525227)

#### What Are G2 Users Discussing About backpack online?

- [What is backpack online used for?](https://www.g2.com/discussions/what-is-backpack-online-used-for)

### [Base7booking](https://www.g2.com/products/base7booking/reviews)

Base7booking is a hospitality property management software to hotels direct bookings and occupancy rate. It includies a cloud-based PMS and a booking engine.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Base7booking?

- **Seller:** [Base7booking](https://www.g2.com/sellers/base7booking)
- **Year Founded:** 2012
- **HQ Location:** Lutry, CH
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6916c98778fad3d3d288cd24e4d9cdc9c0bebfce375b9e04f7ed2f96bc597aa3&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbase7booking&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Base7booking?

**["Smart Fast Booking Software."](https://www.g2.com/survey_responses/base7booking-review-3016091)**

**Rating:** 4.5/5.0 stars

_— Susan W._

[Read full review](https://www.g2.com/survey_responses/base7booking-review-3016091)

#### What Are G2 Users Discussing About Base7booking?

- [What is Base7booking used for?](https://www.g2.com/discussions/what-is-base7booking-used-for)

### [Bistone Hotel Management System](https://www.g2.com/products/bistone-hotel-management-system/reviews)

A system that manages seasonal reservations, guests, rooms, provides customer tracking and reporting. Network-based version available.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Bistone Hotel Management System?

- **Seller:** [BistoneSoft](https://www.g2.com/sellers/bistonesoft)
- **HQ Location:** Chantilly, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1a5bd068da2ab20eadb392cf4ae45664771e2cedab596ba7e39c2a8659152b7a&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbistonesoft&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Bistone Hotel Management System?

**["The quality software "](https://www.g2.com/survey_responses/bistone-hotel-management-system-review-3144680)**

**Rating:** 5.0/5.0 stars

_— geoffrey a._

[Read full review](https://www.g2.com/survey_responses/bistone-hotel-management-system-review-3144680)

#### What Are G2 Users Discussing About Bistone Hotel Management System?

- [What is Bistone Hotel Management System used for?](https://www.g2.com/discussions/what-is-bistone-hotel-management-system-used-for)

### [BookingCenter Desktop PMS](https://www.g2.com/products/bookingcenter-desktop-pms/reviews)

Easy-to-use and allows modules to be added that make management of your business right for you. Runs on any PC or Macintosh.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate BookingCenter Desktop PMS?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind BookingCenter Desktop PMS?

- **Seller:** [BookingCenter](https://www.g2.com/sellers/bookingcenter)
- **Year Founded:** 2000
- **HQ Location:** United States
- **Twitter:** @BookingCenter  
158 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6e65df01c948770fc3f521dc529afcbb7e137f06c6d0f69bf346bbaae4b59866&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbookingcenter%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of BookingCenter Desktop PMS?

**["System is easy to use "](https://www.g2.com/survey_responses/bookingcenter-desktop-pms-review-1713068)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/bookingcenter-desktop-pms-review-1713068)

#### What Are G2 Users Discussing About BookingCenter Desktop PMS?

- [What is BookingCenter Desktop PMS used for?](https://www.g2.com/discussions/what-is-bookingcenter-desktop-pms-used-for)

### [BookingMaster](https://www.g2.com/products/bookingmaster/reviews)

Booking Master – the all-in-one hotel management solution designed to elevate your property’s performance, whether you're managing a budget hotel, a boutique stay, a luxury retreat, or a resort. This powerful system streamlines operations and boosts your booking efficiency, helping you maximize revenue like never before. One of its standout features is the User Role Management tool, which safeguards your property by minimizing theft risks and preventing profit leakage, ensuring smooth, secure business operations. Affordable, secure, and incredibly user-friendly, Booking Master helps you increase online bookings effortlessly and drive substantial growth. Simplify your day-to-day operations and unlock new levels of profitability with the ultimate hotel management solution. Trust Booking Master to transform your business today!

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate BookingMaster?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind BookingMaster?

- **Seller:** [Booking Master](https://www.g2.com/sellers/booking-master)
- **Year Founded:** 2016
- **HQ Location:** Kolkata, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f86e13b8be7350572508795c9e23bd10e6fa2fe0f08f7c3ff8db7564d2be87c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbookingmasterservice&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®
- **Phone:** +91 9230994738

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of BookingMaster?

**["Effortless Hotel Management with Excellent Support"](https://www.g2.com/survey_responses/bookingmaster-review-12742575)**

**Rating:** 4.5/5.0 stars

_— Shyam Sundar P._

[Read full review](https://www.g2.com/survey_responses/bookingmaster-review-12742575)

### [BookOn4D](https://www.g2.com/products/bookon4d/reviews)

Hotel Booking Software by Bookon4d-a real time online reservation system, channel manager for hotels, BnBs, hostels.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate BookOn4D?

- **Reporting and Analytics:** 8.3/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 8.3/10 (Category avg: 8.8/10)
- **Revenue Management:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind BookOn4D?

- **Seller:** [Bookon4d](https://www.g2.com/sellers/bookon4d)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bf10dc020b1443637762f2a71c74cee897445be8c7acbf4a4098d0e5e4e9f78d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbookon4d%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of BookOn4D?

**["BookOn4D"](https://www.g2.com/survey_responses/bookon4d-review-8770108)**

**Rating:** 5.0/5.0 stars

_— Naveen M._

[Read full review](https://www.g2.com/survey_responses/bookon4d-review-8770108)

### [BookOne PMS](https://www.g2.com/products/bookone-pms/reviews)

BookOne PMS is an integrated Property Management System. It is the first true Hospitality OS designed specifically for the independent hotelier. BookOne PMS moves the industry from B2B SaaS to an AI Command Centre, providing a unified platform where every guest touchpoint, every department, and every rupee is managed from a single data core. Besides being a feature rich PMS it also includes Channel Manager, Booking Engine having all core modules such as Front office and reservations, House keeping and Maintenance, OTA and Channel Management, Direct Bookings, Guest experience and engagement, POS & Restaurant, Revenue Management (AI pricing), Integrations and Automations . It leverages PMS data to Marketing to realise full potentials of Cloud System .It is very handy with its intuitive mobile app that is available in ios and android which saves lots of time for the hotelier whether it is owner,manager or staff. At BookOne, we believe in Integration Marketing, not just standard marketing. Because our platform sits on top of your PMS—not alongside it—every Google Ad, Meta WhatsApp message, and campaign knows your real-time occupancy and rates. Five Acts. One Seamless Stay. Powered by BookOne AI- We automate the entire guest journey through a revolutionary "Seven Act" framework: Discovery: Integration with Google Hotel Center and Meta platforms. Pre-Arrival: Automated WhatsApp welcome messages and preference capture via BookOne Halo. Arrival: Zero-queue, AI-driven check-in. In-Stay: 24/7 multilingual concierge and IoT room controls. Revenue: Hourly rate optimization via VARO AI. Loyalty & Post-Stay: Automated review collection and guest retention. Integrations: A library of 100+ certified partners including HyperGuest, Razorpay, and Tally. The Revolution: Physical & Digital Automation- When a guest checks in, BookOne PMS doesn't just update your front desk. It executes a synchronized flow of actions simultaneously and automatically, without a single staff intervention: Smart Key Lock Integration: Unlocks the door and generates mobile keys. AC & Electricity Control: Activates room power and climate control upon check-in. WiFi Orchestration: Authenticates guest devices through the booking layer. Payment & Refund Flow: Handles split billing and instant reconciliation. Accounting Automation: Every transaction posts automatically to your financial systems (Tally sync). Sales Flow Automation: Moves corporate inquiries to confirmed bookings in one fluid motion. Why Independent Hotels Trust Us? With 400+ properties running entirely on the BookOne Suite, we help boutique hotels operate at half the cost and double the revenue. By connecting physical infrastructure—locks, AC, and WiFi—to the same data model as your OTA distribution and accounting, we eliminate the manual chaos that drains hotel staff time.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind BookOne PMS?

- **Seller:** [CredenceSoft](https://www.g2.com/sellers/credencesoft-9ad0aee2-e8b4-4b19-bdca-f093aefaa735)
- **Year Founded:** 2018
- **HQ Location:** Hobsonville, NZ
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b603909575f863a925cf427444cc2527188b927f18ce07e47fb2455f1638aab6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcredencesoft%2F&secure%5Burl_type%5D=linkedin_company_website)  
63 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of BookOne PMS?

**["Streamlined Hotel Management with Ease"](https://www.g2.com/survey_responses/bookone-pms-review-12947942)**

**Rating:** 4.5/5.0 stars

_— Richard D._

[Read full review](https://www.g2.com/survey_responses/bookone-pms-review-12947942)

### [Cenium Hospitality ERP](https://www.g2.com/products/cenium-hospitality-erp/reviews)

Scalable hospitality ERP solution for management information integration across an entire organization.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Cenium Hospitality ERP?

- **Reporting and Analytics:** 10.0/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 10.0/10 (Category avg: 8.8/10)
- **Revenue Management:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Cenium Hospitality ERP?

- **Seller:** [Cenium Hospitality](https://www.g2.com/sellers/cenium-hospitality)
- **Year Founded:** 2003
- **HQ Location:** Oslo, NO
- **Twitter:** @Cenium  
35 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=298178e69a51018601e252d3ad8677fdf774b2bd1a093f06c85530c1760e9f81&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcenium%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Cenium Hospitality ERP?

**["The complete Hospitality Software"](https://www.g2.com/survey_responses/cenium-hospitality-erp-review-7160494)**

**Rating:** 5.0/5.0 stars

_— Dhruv M._

[Read full review](https://www.g2.com/survey_responses/cenium-hospitality-erp-review-7160494)

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[Browse Hotel Management Themes](/categories/hotel-management/themes)

 ![Neya Kumaresan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neya Kumaresan")
NK

Researched and written by [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)

Updated March 3, 2025

Hotel management software helps hoteliers manage front desk tasks and day-to-day operations, from room bookings and guest services to sales and marketing. These specialized property management solutions may be sold as desktop or cloud applications, with the latter providing more flexibility for staff to engage with guests and maintain greater control over the property. While the full features of hotel management products vary, users can at least expect reservation and room management, guest CRM, staff workflow management, and email communication features. Some products may offer functionalities of [restaurant POS systems](https://www.g2.com/categories/restaurant-pos) for on-premise dining, native or integrated [vendor management](https://www.g2.com/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e), and marketing and loyalty program capabilities. Basic financial reporting and accounting features usually exist as well; however, integration with dedicated [accounting software](https://www.g2.com/categories/accounting) may be necessary.

For larger hotels and chains, a [good hotel management software](https://learn.g2.com/best-hotel-management-software) is necessary to provide guests with a smooth check-in and check-out process, improve staff productivity, and optimize revenue. Products in this category go beyond managing reservation systems to cover the entire guest journey and keep daily operations running. In contrast, products in G2’s [hotel reservations software](https://www.g2.com/categories/hotel-reservations) category are point solutions for smaller hotel and lodging businesses that need a booking engine. For this reason, products in these two categories are mutually exclusive.

To qualify for inclusion in the Hotel Management category, a product must:

- Track and monitor hotel administration activities such as housekeeping or maintenance
- Manage availability and rates for rooms, conference venues, or other facilities, and support check-in and check-out processes
- Provide guest communication and/or sales marketing tools
- Provide OTA/GDS integration either through built-in or third-party channel managers

Show More

* * *

## How Do You Choose the Right Hotel Management Software?

### What You Should Know About Hotel Management Software

### What is Hotel Management Software?

Hotels are extremely complex machines with many moving parts. From front desk workers to housecleaning staff, concierges to restaurant cooks and servers, hotels require considerable coordination and organization to ensure guests are enjoying themselves. And since hotels are so involved, there is no one software solution that will fit every hotel’s business model. Hotel management software can look like a lot of different things, but the end goal is always to make sure the hotel runs smoothly and efficiently.

For instance, reservations are the backbone of the hotel industry, and in this day and age, booking a hotel online is an expected feature. For everything from small hotels or boutique hotels to huge hotel chains, no reservations means no business. For that reason, reservation software is a mainstay component of hotel management tools.

Customers expect a certain level of convenience, and that means elements such as online bookings, virtual check-in and check-out, and flexible services. Hoteliers are turning more to cloud-based solutions over on-premise options because of the easy implementation and integrations. Increasingly, smart hotel software is becoming available to provide a completely customizable experience for customers. With innovations such as using customers’ mobile devices as room keys or in-room television remotes, the world of technology is opening up for the hospitality business.

### Why Use Hotel Management Software?

Hospitality management is difficult. The day-to-day operations of a hotel are often elaborate and entangled, involving many different individuals in many different roles. In some ways, chain hotels have many advantages over independent hotels, given that some resources such as marketing and sales may already be provided. However, hotel management software can be an equalizer that streamlines processes that were once manual and required communication with several different departments.

Aside from [reservations](https://www.g2.com/categories/hotel-reservations), hotels may need [accounting](https://www.g2.com/categories/accounting) tools, [marketing](https://www.g2.com/categories/marketing) tools, [hotel property management (PMS)](https://www.g2.com/categories/property-management) tools, housekeeping tools, [sales](https://www.g2.com/categories/sales) tools, and more. Hotel management software is built to meet some or all of these needs to ease some of the pain of running a hotel and hospitality business. For instance, the advantage of having one tool that handles both front desk check-in and housekeeping is that front desk workers will know in real time which rooms are ready for new guests, allowing guests that arrive early to receive a room rather than being forced to wait until a certain time.

But the obvious advantage is the opportunity to save money by using one tool that does the work of several. Utilizing hotel management software allows hoteliers to save both money and precious time, since implementing one tool is much faster than implementing and integrating several. And if you already own several tools, hotel management software will often integrate with some if not all of the tools already in use. Property management, not to mention hotel management, is complex and involved, and hotel management solutions seek to ease some of those burdens.

### What are the Different Kinds of Hotel Management Software?

Hotel management software is a broad category. The end goal of every hotel management solution is to aid with the running of a hotel, resort, or bed and breakfast, but that may look different for every organization. Because every business is unique, the array of features offered by hotel management software varies from solution to solution. Listed here are some common iterations.

**Bookings-focused –** Hotel booking is crucial to maintaining a hospitality business, so there are many hotel management tools that focus heavily on online booking features that either integrate with a hotel’s website or with other online booking engines. [Payment gateways](https://www.g2.com/categories/payment-gateway) and billing features may also feature heavily.

**Operations-focused –** As mentioned earlier, hotels have many moving pieces that require constant organization. Hotel management tools that focus on operations will have plenty of accounting, employee scheduling, inventory management, and possibly even sales and marketing features. The goal with these solutions is to improve operational efficiency and lower costs while increasing revenue.

**Property management-focused –** PMS, or property management tools, are essentially end-to-end solutions that cover all aspects of a hotel’s business. Hotel management software that is also considered a PMS will have many features that touch on every important facet of the business, from front desk to back office.

### Hotel Management Software Features

- Booking/reservation manager: A means for guests to make reservations online, as well as a way to monitor availability, change reservations, and possibly make group bookings (wedding blocks, for example)
- Front desk/front office operations: Guest check-in and check-out, room allocation, housekeeping, laundry management, and guest profiles
- Channel management: Planning room availability and rates, managing bookings from multiple channels in one place, dashboards to easily relay information
- Property management: Inventory, facility, and maintenance management
- Mobile support: Access to features from mobile devices
- Sales and marketing tools: Tools to drive sales and bring more customers to the hotel, such as [CRM](https://www.g2.com/categories/crm) and [SEO](https://www.g2.com/categories/seo)
- Analytics: Reporting on key metrics such as guest trends and finances

### Trends Related to Hotel Management Software

The hospitality industry is seeing more than a few tech trends take hold. Both IoT (internet of things) and [AI](https://learn.g2.com/trends/artificial-intelligence) are driving innovation in the hospitality industry.

**Smart hotel software –** Artificial intelligence applied to hotel software can provide insights into guest behavior and trends, as well as find opportunities for increased efficiency. Customer service can also benefit from AI with [chatbots](https://www.g2.com/categories/chatbots) freeing up time to focus on guests.

**Mobile check-in –** The front desk has become somewhat passé, potentially leading to wait times for tired guests. Mobile check-in allows guests to check in themselves using kiosks in the lobby or with staff members posted around the lobby holding mobile devices.

**Smart rooms –** To facilitate mobile check-in, some hotels are using mobile phones as room keys. Mobile phones can also be used to control room televisions, temperature, and curtains. Room phones may also be replaced with a customer’s own mobile phone, allowing them to text or chat with hotel staff rather than calling the front desk or concierge.

### Software and Services Related to Hotel Management Software

[Hotel reservations software](https://www.g2.com/categories/hotel-reservations) allows hotels to create online reservations portals that integrate with a current website. These tools enable customers to book, change, or cancel reservations while processing payments or loyalty rewards.

[Property management software](https://www.g2.com/categories/property-management) is primarily meant for real estate businesses, but does contain facility management features that may be helpful for a hotel.

[Travel agency software](https://www.g2.com/categories/travel-agency) and [tour operator software](https://www.g2.com/categories/tour-operator) may interact with online reservations portals, allowing travel agents to book accomodations for their clients.

[Accounting software](https://www.g2.com/categories/accounting) aids with back office financial tracking, while [core HR software](https://www.g2.com/categories/core-hr) maintains employee records, schedules, and payroll.

[Event management software](https://www.g2.com/categories/event-management) may also be helpful for the planning and running of hotel events such as weddings, corporate meetings, conferences, and charity events.