Best Help Desk Software - Page 44

Sympoq

AI-driven help desk software with support ticketing system, knowledge base, and live chat features. It's delivered as a cloud solution that agile teams and startups use to provide and automate customer support. Sympoq transforms customer support from using separate email inboxes to a robust support system that promotes process consistency and keeps customers informed on their issues and requests. It be used as a back-end email support ticketing software or as a front-end, full featured customer support system with shared inboxes, multiple inbound channels, intuitive interface, and self-service capabilities.

Talki

Talki is a B2B customer support helpdesk built for digital businesses. It combines a native Telegram bridge, AI auto-replies, real-time DeepL translation, and full customer context in every ticket. Agents can respond to tickets directly from Telegram on their phone — no separate app required. The built-in AI trains itself automatically from your website, building a knowledge base and resolving common questions instantly without manual FAQ setup. Backend Connect surfaces live customer data — subscription plan, payment status, recent orders — directly in the ticket panel via a signed webhook from your backend, eliminating tab-switching. Key features include omnichannel inbox (Telegram and web widget), AI-powered auto-replies, one-click conversation summaries, slash-command macros, CSAT tracking, SLA alerts, and real-time analytics. Pricing starts free (1 agent, 100 conversations/month), with paid plans from $9/seat/month.

TaskBridge - Self Hosted Help Desk

TaskBridge is a self-hosted help desk and ticketing system for organisations that want support data and infrastructure under their own control. It is delivered in a Docker container under a one-time commercial internal-use licence, with no mandatory subscription and no limits on agents or end users.

Taylin Digital Helpdesk

Taylin Helpdesk is purpose-built for MSPs and IT teams supporting organisations with multiple locations, departments, or branches. Unlike generic helpdesk tools that charge per organisation or per site, Taylin uses a simple per-agent model. Support 5 clients or 50—your cost stays the same. Key features: Three-tier hierarchy: Your MSP → Client organisations → Their sites/branches Unique support email for every organisation and location Group tickets with watchers for incidents affecting multiple users Built-in SLA tracking and multi-level escalation Oversight roles for client IT managers who need visibility Microsoft Teams and Zapier integration Security: Azure-hosted in UK, mandatory MFA, penetration tested, Cyber Essentials compliant. Built for public sector and healthcare. Pricing: £25/agent/month. Unlimited client organisations, unlimited sites, unlimited tickets. Available on Microsoft Azure Marketplace.

TeamViewer ONE

TeamViewer ONE enables lean IT teams to shift from reactive support to proactive device management with a single platform that combines remote access, intelligent automation, experience monitoring, and endpoint management. With built-in security and automation, IT teams can resolve problems faster, support hybrid work confidently, and deliver exceptional digital experiences. AI is transforming IT management, empowering even small teams to deliver enterprise-level impact. By automating repetitive tasks, accelerating diagnostics, and enabling predictive insights, AI reduces time to resolution from hours to minutes and frees IT to focus on strategic priorities. With TeamViewer ONE, we combine remote connectivity, endpoint management, and Digital Employee Experience — all powered by AI for maximized value

Average Rating: 4.5/5.0

Total Reviews: 11

TechSee

As a pioneer and market leader in the field of Computer Vision AI and AR-powered solutions, we at TechSee believe that the best way to make knowledge accessible is by showing, rather than telling. TechSee revolutionizes the customer service domain by enabling service reps and technicians to share expertise internally and with their customers using the power of vision, AI, and AR. The company’s unique technology enables customers to experience rapid, fully automated, robotic visual resolution of technical issues via their smartphones. TechSee’s solutions are implemented through over 2 million monthly interactions in 43 countries, and are trusted by brands such as Vodafone, Orange, Heineken, and many more. For a demo, please visit us at www.Techsee.me

Average Rating: 4.9/5.0

Total Reviews: 10

Tech-Support Pro

Tech Support Pro is a support desk built for equipment manufacturers (OEMs) and the teams that support their installed base. Every support call and ticket is tied to the machine's serial number, so agents see the full history of each unit, including parts used and warranty status, which most general ticketing systems don't track. Built-in remote support lets agents see the problem without a separate screen-sharing tool. Pricing is one flat price per team size with every feature included, and every customer runs on its own isolated database. The agent app supports English and Spanish.

Tesseron ASM

Ticket-Systeme weitergedacht. Tesseron ASM bietet Ihnen und Ihrem Unternehmen eine ganzheitliche Lösung für alle Bereiche und Vorgänge. • Importieren Sie Ihre E-Mails und Rückmeldungen direkt als Ticket. • Behalten Sie den Überblick über die Aufgaben und Auslastung ihres Teams. • Arbeiten Sie über Teams, Abteilungen und Partnern zusammen in einer Lösung. • Machen Sie das Wissen und die Lösungsansätze Ihrer Teams sichtbar, um eine effiziente Bearbeitung der Anfragen zu ermöglichen. • Vermeiden Sie den Informationsverlust bei Krankheit, Abwesenheit oder Kündigung von Mitarbeitern. • Bieten Sie ihren Kunden und Ansprechpartnern eine zentrale Anlaufstelle für Anfragen und Rückfragen und reduzieren Sie den Abstimmungsaufwand Ihrer Teams • Vereinheitlichen Sie die externe Kommunikation mit Kunden durch Vorlagen und Automatismen. • Der Vorteil Ihrer Kunden: Klare und offene Kommunikation, Übersicht über alle offenen und historischen Anfragen • Ihr Vorteil: Höhere Transparenz. Steigerung der Effizienz durch klare Aufgabenverteilung und Automatismen Zusätzlich bieten wir mit den Modulen im Standard eine herausragende Ergänzung in Ihrem Unternehmen: - Wissensdatenbank - Künstliche Intelligenz - TAPI - SSO - Statistiken - CRM - Leistungsabrechnung - Vertragsverwaltung- - Datenaustausch - Eskalationsmanagement + SLA Erfahren Sie jetzt mehr unter: https://www.tesseron.de/

TGM Bizo

T-HelpDesk

ThinkTime

ThinkTime is a cloud-based digital workplace for your retail organization, consisting of enterprise modules designed by industry experts to optimize productivity, communication, and performance at every company level. Our robust suite of modules helps increase execution, decrease risk, and retain your team members via modern and responsive web and native mobile interfaces. The platform comes with: Task Management Utilize budgeting and planning gatekeeper workflow to create, track, edit, and distribute tasks seamlessly - then track execution in real-time. Create in-task communities to enable real-time engagement and best practice sharing in a closed group. Store Audit Perform ad-hoc or detailed scripted audits to build consistency across your organization. Built-in task and support integrations get teams into action. Track and complete visit action plans and follow up on deliverables. Utilize detailed reports to track trends and opportunities for improvement. Support Built-in help ticketing provides real-time support to your teams exactly when they need it most. Integrations with task and store audits create real-time assistance for your teams. Communications Leverage news and communities to encourage engagement, best practice sharing, and collaboration across your entire organization. Messages Replace inefficient email or other uncontrolled 1:1 / 1:many tools with our personalized and targeted messaging capabilities. Knowledge Base Help your team find the operational documents and content they need to run their business in a one-stop resource library.

Average Rating: 4.4/5.0

Total Reviews: 15

Tibura Nexus Service Desk

Tibura Nexus Service Desk is multi-tenant help desk and service desk software for IT and support teams. It combines ticket management, SLA tracking, workflow automation, a knowledge base and reports in one platform.

Ticaga

Ticketing Application for Office 365

TicketMate