Best Help Desk Software - Page 40

Tenazi

A Tenazi é um suporte white-label para freelancers e agências que entregam sites. O cliente final ganha uma central de ajuda, abre chamados e recebe respostas de uma IA treinada nos seus artigos, tudo com a sua marca. Se quiser, nossa equipe atende por você. Plano grátis com até 3 clientes.

TGM Bizo

T-HelpDesk

ThinkTime

ThinkTime is a cloud-based digital workplace for your retail organization, consisting of enterprise modules designed by industry experts to optimize productivity, communication, and performance at every company level. Our robust suite of modules helps increase execution, decrease risk, and retain your team members via modern and responsive web and native mobile interfaces. The platform comes with: Task Management Utilize budgeting and planning gatekeeper workflow to create, track, edit, and distribute tasks seamlessly - then track execution in real-time. Create in-task communities to enable real-time engagement and best practice sharing in a closed group. Store Audit Perform ad-hoc or detailed scripted audits to build consistency across your organization. Built-in task and support integrations get teams into action. Track and complete visit action plans and follow up on deliverables. Utilize detailed reports to track trends and opportunities for improvement. Support Built-in help ticketing provides real-time support to your teams exactly when they need it most. Integrations with task and store audits create real-time assistance for your teams. Communications Leverage news and communities to encourage engagement, best practice sharing, and collaboration across your entire organization. Messages Replace inefficient email or other uncontrolled 1:1 / 1:many tools with our personalized and targeted messaging capabilities. Knowledge Base Help your team find the operational documents and content they need to run their business in a one-stop resource library.

Average Rating: 4.4/5.0

Total Reviews: 15

Tibura Nexus Service Desk

Tibura Nexus Service Desk is multi-tenant help desk and service desk software for IT and support teams. It combines ticket management, SLA tracking, workflow automation, a knowledge base and reports in one platform.

Ticaga

Ticketing Application for Office 365

TicketMate

Ticketpilot

Tikit.Info

Tikit.Info is a comprehensive customer service help desk and ticket system for internal and external tickets that provides an effective platform for tracking and resolving issues and tasks quickly and effectively. Invite team members and customers to identify, organize, collaborate and resolve issues faster.

TimeFlow24

What is TimeFlow24? TimeFlow24 is a modern, cloud-based IT service management and business productivity platform designed for small and medium-sized IT service providers, managed service providers (MSPs), system integrators, help desks, and service-oriented businesses. Developed in Germany, TimeFlow24 combines **help desk ticketing, time tracking, customer relationship management, project management, service contracts, and billing preparation** into one intuitive, centralized solution. Its mission is simple: help businesses reduce administrative workload, improve customer service, and manage their daily operations more efficiently. Complete Ticket Management and Help Desk Software TimeFlow24 provides a comprehensive ticket management system that allows teams to create, assign, prioritize, and track customer support requests. Every ticket includes detailed activity histories, internal notes, file attachments, and integrated time tracking. The dedicated **customer self-service portal** enables customers to submit support requests, upload screenshots, monitor ticket progress, and communicate directly with support teams. Integrated Time Tracking and Project Management With built-in time tracking, employees can record working hours directly against tickets, customers, and projects using an integrated timer. This ensures accurate service documentation, simplifies billing preparation, and provides valuable insights into employee productivity and project profitability. Project management features help businesses organize tasks, manage budgets, track project costs, and monitor progress. Customer Management and Service Contracts TimeFlow24 centralizes customer information, contact persons, workstations, support histories, and service agreements. Integrated maintenance contract management allows businesses to monitor contract periods, track included services, and automatically associate recorded support time with contractual service allowances. Reporting, Billing, and Integrations Detailed dashboards and reporting tools provide insights into working hours, customer profitability, outstanding billable services, and team performance. TimeFlow24 also integrates with Microsoft Teams, Pushover, and Papierkram, supporting streamlined communication and billing workflows. Transparent Pricing Without Hidden Modules Unlike many traditional help desk and PSA software solutions, TimeFlow24 includes all core features in every subscription plan. Pricing is based on team size rather than individual feature modules, making professional service management affordable for growing businesses. As a browser-based SaaS solution hosted in Germany, TimeFlow24 requires no local installation and can be accessed from desktop computers, tablets, and smartphones. **TimeFlow24 offers a 14-day free trial with full functionality, no credit card required, and no automatic subscription.** **TimeFlow24 – One Platform. Every Ticket. Every Minute. Complete Control.** Learn more at https://timeflow24.de

TomTicket

Tonzio

Tonzio is a Windows-first endpoint operations platform with built-in network visibility. It gives internal IT teams and managed service providers one workspace for understanding device health, user context, and network experience across Windows-heavy environments. The Tonzio agent automatically inventories Windows devices, hardware components, installed applications, Windows updates, connected monitors, startup items, and active-user context. Dashboards and device drill-downs help operators identify performance pressure, hardware and lifecycle concerns, security and configuration posture, application-control issues, and other exceptions that need attention. On-demand and scheduled diagnostics support investigation without separating device information from the operational history around it. Network visibility is measured from the endpoint side, where users actually experience problems. Tonzio tracks gateway and internet latency, jitter, packet loss, bandwidth, recurring degradation, and network health over time. Dedicated network sentinels can extend coverage to important sites without requiring a full endpoint deployment at every monitored location. This endpoint-plus-network context helps teams investigate whether a reported slowdown begins with the device, the local connection, or the wider internet path. Tonzio also connects monitoring to practical workflows. Events, notifications, helpdesk tickets, reporting, asset and warranty context, application controls, API access, and webhooks keep operational data useful beyond a dashboard. Flexible pairing codes, account tokens, and pre-linked installers make Windows rollout straightforward for small and mid-sized teams. Tonzio is best suited to Windows-heavy SMB and mid-market IT teams that value operational clarity, faster deployment, and combined endpoint and network context. It is cloud-hosted, begins at $29 per month for 10 active devices and one active user, and includes a 30-day free trial.

Total Contacts & HelpDesk

TrueEngage

TrueEngage is a one stop, CX and Digital Sales critical application that completes Genesys Cloud website visitor contact capabilities. Deploy in just 5 minutes and let business users ( with no Genesys knowledge or access ) use our intuitive management panel to quickly build and deploy beautiful, any-channel contact widgets for their websites. Handle all interactions with Genesys Cloud. Pick and mix up to 4 channels in one widget: * Web Chat (web messaging) * WhatsApp Chat * Facebook Messenger Chat * Web calls (WebRTC enabled Voice & Video) * Callback requests (immediate and scheduled) * Custom forms (call up any customer object on the website) * Scheduled Video Meeting (coming soon). * Genesys Knowledge Management (coming soon) Unique features: * Manage multiple widgets with no need to deploy additional code on the website. * Use multiple visitor engagements: show widget button, text bubble pop-up, hover quick replies, open widget or open given channel. Drive each with built-in trigger rules (time spent, scroll down percentage, exit intent) or leverage Genesys Predictive Engagement. * Power up Genesys web messaging with support for customer chat transcript request, re-skinned Genesys Co-browse, quick replies hover and flexible design. * Engage visitors with AI driven, dynamic and URL contextual text-bubbles. * Automatically remove overloaded or out-of-schedule channels from the widget using Expected Wait Time thresholds and schedule group assignment. * Provide detailed website visitor information to agents including visited and current URL, previous interactions (based on cookie data), location and technical specs. * Track complete visitor journeys, including widget interactions and contact center wrap-up codes in Google Analytics. Must have for Genesys Partners: * Sell Genesys Cloud not only to CX decision makers but digital sales and marketing managers as well. * Have a ready, self service solution, that's easy to present, whatever contact widget channel the customer wants. * Successfully compete against Web-Focused Solutions: Such as Intercom, LiveChat, Trengo and many others, * Drive demand for GCX Licences, AI and Genesys Predictive Engagement implementations just by putting TrueEngage in the hands of your customers Simple and transparent pricing Based on number of widgets created, all features included. Sold in packages of 3 widgets. 1 month long Free Trial. ----- ➡️ https://trueengage.com/demo

Average Rating: 5.0/5.0

Total Reviews: 1