Best Enterprise IT Management Software - Page 7

How Many Enterprise IT Management Software Products Does G2 Track?

Total Products under this Category: 145

Category Stats (Oct 2026)

  • Average Rating: 4.41/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Total Network Inventory (+2.77%) - Among all products in this category, Total Network Inventory recorded the largest rating increase compared to last month

Last updated: October 20, 2026

How Does G2 Rank Enterprise IT Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 39,300+ Authentic Reviews
  • 145+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Enterprise IT Management Software

G2 Grid® for Enterprise IT Management Software plotting products by satisfaction and market presence

Highlighted products: NinjaOne, ServiceNow IT Operations Management, ManageEngine Endpoint Central, TeamViewer, Ivanti Autonomous Endpoint Management, Remote Monitoring and Management, AWS Management Console, and AWS Systems Manager.

Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-it-management/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=servicenow-it-operations-management&focus%5B%5D=manageengine-endpoint-central&focus%5B%5D=teamviewer&focus%5B%5D=ivanti-autonomous-endpoint-management&focus%5B%5D=remote-monitoring-and-management&focus%5B%5D=aws-management-console&focus%5B%5D=aws-systems-manager)

Walter!

Walter! is an AI-powered managed IT platform for companies with 50 to 1,000 employees operating across multiple countries. We replace fragmented IT vendors, manual processes, and reactive support with one intelligent platform that manages the full device lifecycle, from procurement and zero-touch deployment to MDM, IT helpdesk, security, and offboarding. Walter! handles device procurement in 150+ countries delivered in as little as 5 days, zero-touch deployment with Apple Business Manager and Windows Autopilot, MDM for Mac, Windows, iOS and Android, an AI-powered helpdesk integrated with Slack and Microsoft Teams, and full security and compliance from day one through offboarding. Built for fast-growing and globally distributed companies that need enterprise-grade IT operations without building a large internal IT team.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Walter!?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Walter!?

Abraxio

Abraxio is an IT portfolio management platform designed for IT Directors and their teams. It brings together project tracking, budget management, resource planning, and risk monitoring in one centralized tool — giving you a clear, real-time picture of your entire IT activity. Built for mid-to-large IT departments that need structure, visibility, and control without drowning in spreadsheets.

Who Is the Company Behind Abraxio?

  • Seller: Abraxio
  • Year Founded: 2019
  • HQ Location: Lyon, FR
  • LinkedIn® Page: www.linkedin.com
    37 employees on LinkedIn®

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Cinder

Cinder a fully-featured platform for AI Governance, Trust & Safety, and the adjudication of any content-based decision process at scale. If you're managing digital harms on a marketplace, social, or gaming platform; training bespoke AI; or setting parameters and benchmarks for consumer-facing AI, Cinder was built for you. Cinder includes a full suite of integrated tools, including: a comprehensive workflow engine that allows users to combine signals from classifiers, metadata, and content; best-in-class human labeling systems to drive accurate data collection and real-time operational decisions; and a quality assurance module to benchmark both AI and human flows. Cinder was built for adversarial environments, which means it is both powerful and easily configurable in the UI. Cinder's founding team built digital tools to keep pace with nation state attackers and terrorist groups - environments where iteration and adaptation happen fast. If you're facing adversarial threats or a competitive environment that demands constant product adaptation, Cinder was built to keep pace.

Who Is the Company Behind Cinder?

  • Seller: Cinder
  • Year Founded: 2021
  • HQ Location: United States, US
  • LinkedIn® Page: www.linkedin.com
    26 employees on LinkedIn®

CloudController

CloudController can quickly and easily deploy and manage your Private, Public, Hybrid and Multi-Cloud services, providing IaaS, PaaS, Containers and Virtual Networks in zero-touch mode with full automation.

Who Is the Company Behind CloudController?

Comm2ig

Comm2ig is the provider of information technology services.

Who Is the Company Behind Comm2ig?

  • Seller: Comm2ig
  • Year Founded: 1998
  • HQ Location: Kokkedal, DK
  • LinkedIn® Page: www.linkedin.com
    142 employees on LinkedIn®

DECK DecisionWare

DECK DecisionWare is an operations management platform for connecting data to transform information into insights, and putting it in the hands of the right people at the right time.

Who Is the Company Behind DECK DecisionWare?

Device42, A Freshworks Company

With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors. Device42 continuously discovers, maps, and optimizes infrastructure and applications across data centers and cloud, while intelligently grouping workloads by application affinities and other resource formats that provide a clear view of what is connected to the environment at any given time. As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have.

Average Rating: 4.7/5.0

Total Reviews: 48

How Do G2 Users Rate Device42, A Freshworks Company?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)

Who Is the Company Behind Device42, A Freshworks Company?

  • Seller: Device42
  • Year Founded: 2010
  • HQ Location: West Haven, CO
  • Twitter: @device42
    1,688 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    70 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 44% Large, 37% Medium

What Do G2 Reviewers Say About Device42, A Freshworks Company?

AI-generated summary from verified user reviews

Pros
  • Users value the clear visibility of IT assets and dependencies that Device42 provides, enhancing tracking and troubleshooting.
  • Users highlight the ease of use of Device42, simplifying IT asset tracking and troubleshooting significantly.
  • Users value the productivity improvement offered by Device42, as it simplifies infrastructure tracking and troubleshooting.
  • Users value the advanced asset management capabilities of Device42, particularly its comprehensive hybrid IT discovery.
  • Users value the easy tracking of IT assets with Device42, simplifying infrastructure management and troubleshooting significantly.
Cons
  • Users find Device42 to have a complex setup and navigation, which can be challenging for smaller teams initially.
  • Users experience latency issues, particularly when handling large data sets or multiple requests, affecting performance.
  • Users find the learning curve steep for Device42, making setup and navigation challenging for smaller teams.
  • Users find navigation issues in Device42 challenging, particularly during initial setup for smaller teams.
  • Users experience occasional performance issues when handling large data sets or requests, impacting overall efficiency.

What Are Recent G2 Reviews of Device42, A Freshworks Company?

What Are G2 Users Discussing About Device42, A Freshworks Company?

Edgile

Edgile specializes in providing sustainable solutions designed to help clients address their evolving governance, risk and compliance requirements across industries, including healthcare, banking, utilities, manufacturing, telecom and others.

Who Is the Company Behind Edgile?

  • Seller: Edgile
  • Year Founded: 2001
  • HQ Location: Austin, US
  • Twitter: @ThisIsEdgile
    370 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    155 employees on LinkedIn®

Enhansoft

Enhansoft is an information technology company that specializes in providing software solutions, custom reports, and consulting services for retrieving IT asset inventory.

Who Is the Company Behind Enhansoft?

  • Seller: Enhansoft
  • Year Founded: 2015
  • HQ Location: St Louis Park, Minnesota, United States
  • Twitter: @Enhansoft
    1,228 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    146 employees on LinkedIn®

Fork TM

Fork TM is an enterprise IT management and endpoint operations platform that helps organizations discover, monitor, and manage their IT assets from a centralized console. It enables IT teams to automate routine administrative tasks, maintain endpoint compliance, improve security posture, and gain real-time visibility across their environment. With capabilities such as asset discovery, endpoint management, software deployment, patch management, policy enforcement, remote administration, and reporting, Fork TM streamlines IT operations while reducing manual effort and operational risk. Designed for organizations of all sizes, Fork TM helps IT administrators improve efficiency, strengthen security, and ensure reliable endpoint performance across on-premises and remote environments.

Who Is the Company Behind Fork TM?

Freshdesk

Freshdesk (a product of Freshworks Inc.) helps customer service teams move from their first AI agent to AI-powered customer service, without a drawn-out transformation program. Freshdesk unifies channels, conversations, AI, and customer context into one place, so agents always have the full picture before responding. Ready-to-use AI agents understand intent, take action, and resolve requests across channels, not just route them. AI Copilot helps every agent work faster and with more confidence, and AI Insights turns service data into decisions instead of dashboards. Guided rollout and prebuilt templates mean teams can launch quickly and expand at their own pace, whether they're a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 60% improved agent productivity, a 97% first-contact resolution rate, and up to 80% of resolutions with AI agents.

Average Rating: 4.4/5.0

Total Reviews: 3,739

How Do G2 Users Rate Freshdesk?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Freshdesk?

  • Seller: Freshworks
  • Company Website:
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • Twitter: @FreshworksInc
    19,020 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,783 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Manager, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 48% Small, 40% Medium

What Do G2 Reviewers Say About Freshdesk?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Freshdesk, making implementation and daily management effortless and efficient.
  • Users appreciate the ease of use in Freshdesk, enabling quick management of tickets with minimal training.
  • Users appreciate the automation features of Freshdesk, which streamline workflows and enhance focus on customer satisfaction.
  • Users appreciate the efficiency of Freshdesk, as it simplifies ticket management and enhances productivity.
  • Users praise the efficient ticket management of Freshdesk, finding it easy to track and prioritize support requests.
Cons
  • Users feel that Freshdesk lacks essential features such as live chat, impacting its overall functionality and user satisfaction.
  • Users experience ticketing issues with Freshdesk, such as duplicate tickets and delays during high volume periods.
  • Users find ticket management cumbersome, needing features for automated follow-ups and facing performance issues during peak times.
  • Users find Freshdesk has limited features compared to competitors, particularly in customization and omnichannel capabilities.
  • Users face limitations on advanced features and customizations in Freshdesk, especially impacting smaller teams and high ticket volumes.

What Are Recent G2 Reviews of Freshdesk?

What Are G2 Users Discussing About Freshdesk?

IBM OMEGAMON Service Management Suite

IBM OMEGAMON for z/OS Management Suite provides platform management and monitoring capabilities for the operating system, networks and storage subsystem.

Who Is the Company Behind IBM OMEGAMON Service Management Suite?

  • Seller: IBM
  • Year Founded: 1911
  • HQ Location: Armonk, New York, United States
  • Twitter: @IBMSecurity
    74,660 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    344,328 employees on LinkedIn®
  • Ownership: SWX:IBM

IBM Spectrum Symphony

IBM Spectrum Symphony software delivers powerful enterprise-class management for running compute- and data-intensive distributed applications on a scalable, shared grid. It accelerates dozens of parallel applications for faster results and better utilization of all available resources. With Spectrum Symphony, you can improve IT performance, reduce infrastructure costs and expenses, and quickly meet business demands.

Who Is the Company Behind IBM Spectrum Symphony?

  • Seller: IBM
  • Year Founded: 1911
  • HQ Location: Armonk, New York, United States
  • Twitter: @IBMSecurity
    74,660 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    344,328 employees on LinkedIn®
  • Ownership: SWX:IBM
Tian Lin
TL
Researched and written by Tian Lin
Updated October 3, 2024