# Best Conversational Marketing Software - Page 17

## How Many Conversational Marketing Software Products Does G2 Track?

**Total Products under this Category:** 303

### Category Stats (Aug 2026)

- **Average Rating:** 4.55/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** 360Dialog (+2.63%) - Among all products in this category, 360Dialog recorded the largest rating increase compared to last month

_Last updated: August 03, 2026_

## How Does G2 Rank Conversational Marketing Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 80,700+ Authentic Reviews
- 303+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Conversational Marketing Software
 ![G2 Grid® for Conversational Marketing Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversational-marketing/grids.png?focus%5B%5D=364&focus%5B%5D=90225&focus%5B%5D=1934&focus%5B%5D=19432&focus%5B%5D=10366&focus%5B%5D=164832&focus%5B%5D=54467&focus%5B%5D=61400)

Highlighted products: HubSpot Marketing Hub, Qualified, ActiveCampaign, Birdeye, Podium, Storylane, Exceed.ai, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-marketing/grids.json?focus%5B%5D=hubspot-marketing-hub&focus%5B%5D=qualified&focus%5B%5D=activecampaign&focus%5B%5D=birdeye&focus%5B%5D=podium&focus%5B%5D=storylane&focus%5B%5D=exceed-ai&focus%5B%5D=tidio&segment=all)

**Sponsored**

### LiveChat

LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1346&secure%5Bchosen_at%5D=2026-08-04T07%3A58%3A55Z&secure%5Bdisplayable_resource_id%5D=1346&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1346&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1856&secure%5Bresource_id%5D=1346&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-marketing%3Fpage%3D17%26segment%3Dall&secure%5Btoken%5D=171cc1d3b9458037888f3bb2ae5c88201003cb1e0e194df42124f16302d1fe50&secure%5Burl%5D=https%3A%2F%2Fwww.livechat.com%2F&secure%5Burl_type%5D=free_trial)

### [Knock Knock App](https://www.g2.com/products/knock-knock-app/reviews)

Knock Knock App is an AI-powered website agent that turns your website visitors into real conversations, calls, and qualified leads automatically. Unlike traditional chatbots, Knock Knock App doesn’t just answer questions. It actively engages visitors based on intent, starts conversations at the right moment, and seamlessly connects them to your team via chat, voice, or video.

#### Who Is the Company Behind Knock Knock App?

- **Seller:** [Knock Knock App](https://www.g2.com/sellers/knock-knock-app)
- **Year Founded:** 2024
- **HQ Location:** Auckland, NZ
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=28bac66dd49a8959876e83284662d35d38db8be8dd985da5283773768f0f37c2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fknockknockapp%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

### [Kônsul LeadHub](https://www.g2.com/products/konsul-leadhub/reviews)

Un Hub con chatbots, donde optimizar tus leads de WhatsApp Business, redes sociales, página web, correo electrónico y mucho más, y así crecer tus ventas.

#### Who Is the Company Behind Kônsul LeadHub?

- **Seller:** [Konsul](https://www.g2.com/sellers/konsul-c0fc28b3-1967-4040-869f-9eed3ea29604)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=36b2e582f476f2dbb58f5f160d8c5a42ffc94cb2b7d86c0cf37088451b100453&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkonsul-ia%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Loop](https://www.g2.com/products/loop-2026-07-07/reviews)

Loop is an AI-powered customer engagement platform that helps service businesses turn website visitors and inbound messages into booked appointments and qualified leads. Businesses deploy AI agents trained on their own website content and documents, so every answer comes from information the business has actually provided rather than generic AI guesses. Unlike traditional chatbots that match keywords to canned answers, Loop agents understand natural language, hold context across a full conversation, and adapt to each visitor's situation. Every response moves toward an outcome: booking an appointment, capturing a contact, answering a pricing question, or handing off to a human. Loop is built to close, not just to chat. Loop works across every channel a business uses. A single agent answers website chat, Facebook Messenger, Instagram direct messages, and SMS, sharing the same knowledge base, lead scoring, and analytics dashboard across all of them. Businesses manage everything from one place instead of juggling separate tools for each channel. Core capabilities include AI agents trained on your content, automatic Hot, Warm, and Cold lead scoring with urgency detection, live Google Calendar booking directly inside the chat, live chat handoff with automatic AI resume, native HubSpot and GoHighLevel integrations, Zapier and webhook support, and automatic detection of twelve languages. Loop also adapts its behavior by industry, qualifying visitors with the right questions and applying built-in compliance disclaimers for regulated fields such as legal, medical, financial, and insurance. Loop serves a wide range of service businesses, including home services, health and wellness, dental and medical practices, professional services, beauty and personal care, auto services, real estate, hospitality, childcare and education, pet services, SaaS, and e-commerce. Any business that answers questions, captures leads, or books appointments can use Loop. Setup takes minutes and requires no engineering. Businesses install Loop with a single line of code or a one-click WordPress plugin, and a live preview lets them test an agent trained on their own website before signing up. Loop offers tiered plans from a free tier through enterprise, with 20 percent savings on annual billing.

#### Who Is the Company Behind Loop?

- **Seller:** [Loop](https://www.g2.com/sellers/loop-2026-07-07)
- **HQ Location:** St. Louis, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a55e0ca995b3cfba2741f5820b62d9066dac82fb41cc8b7ebb32025adcdf0a6d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetloophq&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [LoyJoy](https://www.g2.com/products/loyjoy/reviews)

What is LoyJoy: LoyJoy is the European agentic AI platform for customer interaction. What problem we solve: Enterprises struggle with overloaded service teams, slow sales processes, and disconnected marketing journeys. LoyJoy solves this by automating these processes end-to-end, delivering instant responses and superior customer experiences. What makes us different: Our core differentiator is that our AI agents don't just answer questions—they autonomously execute processes to resolve customer tasks from start to finish. As a German-engineered platform hosted in the EU, we guarantee full GDPR compliance. Best of all, our no-code builder allows business teams to launch intelligent agents in hours, with seamless integration into existing websites, apps, and CRM systems. This is why leading brands like RTL+, R+V, TRUMPF, Vaillant, and SCHOTT trust LoyJoy to achieve automation rates of up to 98%.

#### Who Is the Company Behind LoyJoy?

- **Seller:** [LoyJoy GmbH](https://www.g2.com/sellers/loyjoy-gmbh)
- **Year Founded:** 2018
- **HQ Location:** Münster, DE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7570765d6130086fad0bb8668d42f4646def92804439fed35b3f56ccdfd750d2&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Floyjoy&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

### [Lynk](https://www.g2.com/products/lynk-2025-04-10/reviews)

Lynk’s AI agent sales team works 24/7 to skyrocket e-commerce growth - recovers carts, upsells dynamically, and tracks every interaction. Not a chatbot, but a revenue driver with real-time insights.

#### Who Is the Company Behind Lynk?

- **Seller:** [Lynk](https://www.g2.com/sellers/lynk-75d29e6f-38aa-46df-ac33-0ca9872b29f9)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6a649a2186ff8088af8c53cd5ab5dbc505782a2cd9a2eed9105c59269af024b9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flynk-by-klyr&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [MadeAgentic](https://www.g2.com/products/madeagentic/reviews)

MadeAgentic turns more existing website intent into qualified next steps. Instead of leaving visitors with a static contact form or generic chatbot, it gives your site a voice and text AI agent that can answer approved questions, ask qualification questions, capture details, and prepare the handoff for your team.

#### Who Is the Company Behind MadeAgentic?

- **Seller:** [Initphase](https://www.g2.com/sellers/initphase)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Master of Code Global](https://www.g2.com/products/master-of-code-global/reviews)

Master of Code partners with the world's leading brands to design, develop and launch apps, chat, and voice conversational AI experiences across a multitude of channels. All of our conversational AI projects include conversation design services from a dedicated designer. We use data to inform our design decisions ensuring your customer pain points are addressed and solved with automation, reducing your agent overhead costs. Master of Code Global is the official partner of Microsoft and AWS. MOCG has been also recognized by LivePerson, Inc., a global leader in Conversational AI, as a certified partner for delivering full end-to-end Conversational AI professional services leveraging LivePerson’s Conversational Cloud. Founded in 2004, with 6 offices around the world and now more than 250+ people, our team has the depth of experience to bring strategic technical perspective, as well as the breadth of resources necessary to execute those technical strategies. Connect with us to schedule a call to learn more about how we can help you with your solution. For our AI-powered chatbots we use: Azure Bot Framework, Google Dialogflow CX /ES, Amazon Lex, Rasa, Azure Cognitive Service for Language. Our conversational solutions integrate seamlessly with: Live Person Conversation Cloud, Salesforce, Zendesk, Sprinklr, Stripe. Technical Proficiencies: Backend - Node.js (ES/TypeScript), Python, Ruby, Go, Java. Frontend - React, Vue.js, Next.js, Angular. Mobile - ReactNative, Flutter, iOS/Android Native. Cloud Platform - AWS, Azure, Google Cloud. DevOps - Kubernetes, Terraform. Key Clients: T-Mobile, Aveda, Luxury Escapes, VaynerMedia, World Surf League, Tom Ford, Esso, Verizon, Kittch.

#### Who Is the Company Behind Master of Code Global?

- **Seller:** [Master of Code Global](https://www.g2.com/sellers/master-of-code-global)
- **Year Founded:** 2004
- **HQ Location:** Redwood City, US
- **Twitter:** @master\_of\_code  
1,193 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22fe1b017a690b596d882f610373fe0ac42b22e44ece3839232503762605650f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmaster-of-code&secure%5Burl_type%5D=linkedin_company_website)  
200 employees on LinkedIn®

### [Meet Alto AI](https://www.g2.com/products/meet-alto-ai/reviews)

Meet Alto AI is a 1-to-1 social selling agent for your business on social media. Connect with followers, engage automatically, grow your email list, and boost sales on autopilot. Create autoDM flows, conversational agents that sell for you, and personalized automations.

#### Who Is the Company Behind Meet Alto AI?

- **Seller:** [Meet Alto AI](https://www.g2.com/sellers/meet-alto-ai)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c2671ca83cfd2610e46982c635cca2c96c1148f3e23ac0792ce0ff7b0a95cfa6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmeetaltoai%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Messagely](https://www.g2.com/products/messagely/reviews)

Messagely is an all-in-one live chat, targeted messaging, and team inbox solution built for online businesses to drive growth.

#### Who Is the Company Behind Messagely?

- **Seller:** [Messagely](https://www.g2.com/sellers/messagely)
- **HQ Location:** Walnut, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ac66c3459eeee1a164c1d9483e94205c42a0cf1657e8fcca4acb98e82deee12&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmessagely%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Messaging Studio by 1440](https://www.g2.com/products/messaging-studio-by-1440/reviews)

1440 streamlines conversations with a unified messaging inbox, enables mobile employees to message on Salesforce’s native channels (such as SMS and WhatsApp) and extends channel support for Google, Instagram, X, LINE, and Kakaotalk.

#### Who Is the Company Behind Messaging Studio by 1440?

- **Seller:** [Cloud Conversion](https://www.g2.com/sellers/cloud-conversion)
- **Year Founded:** 2009
- **HQ Location:** Park City, UT
- **Twitter:** @1440io  
1,328 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8eb02661d6f326f9f6b2193e81e7e14689c10ac54f92ba83fc1fd464f0ce8e24&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1440io%2F&secure%5Burl_type%5D=linkedin_company_website)  
37 employees on LinkedIn®

### [Microcasting Customer Experience Platform](https://www.g2.com/products/microcasting-customer-experience-platform/reviews)

Microcasting provides an end-to-end customer experience platform that revolutionizes the customer journey through AI-driven content transformation. Connect with your prospects and customers on a deeper level through engaging content, personalized learning paths, and interactive learning.

#### Who Is the Company Behind Microcasting Customer Experience Platform?

- **Seller:** [Microcasting](https://www.g2.com/sellers/microcasting)
- **Year Founded:** 2022
- **HQ Location:** Petaluma, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b0fa100893eee5cf3456e9d805b23fc8d34d849e21dbb240c7cd101b2c76db23&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmicrocasting&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

### [MicroCommerce](https://www.g2.com/products/microcommerce/reviews)

MicroCommerce AI Shopping Assistant is an ecommerce software solution that helps online retailers guide shoppers to the right products, answer product and support questions, and improve conversion on their websites. It is designed for ecommerce teams that want to make product discovery easier, reduce friction in the buying journey, and provide fast, accurate answers using their own product and business content. The software can be embedded into an ecommerce site as a chat assistant or widget, product answers, category answers or embedded search. The product uses retailer-provided data such as product catalogs, product details, FAQs, help content, and other site content to generate relevant responses for shoppers. It supports guided shopping experiences, product recommendations, product-specific questions, customer support answers, and handoff options when live assistance is needed. The MicroCommerce AI Shopping Assistant can be used with any ecommerce platform and also has a easy to implement Shopify Marketplace app. Ready for deploy in less than an hour. Key features and capabilities include: • AI-guided product discovery and product recommendation • Answers to product, policy, and customer support questions • Use of retailer content and catalog data to improve response relevance • Support for ecommerce use cases such as product comparison and purchase guidance • Analytics to review shopper questions, engagement, and interaction trends The primary value of the product is helping ecommerce businesses improve the shopping experience which leads to increase conversion and improved customer experience.

#### Who Is the Company Behind MicroCommerce?

- **Seller:** [Microcasting](https://www.g2.com/sellers/microcasting)
- **Year Founded:** 2022
- **HQ Location:** Petaluma, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b0fa100893eee5cf3456e9d805b23fc8d34d849e21dbb240c7cd101b2c76db23&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmicrocasting&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

### [Moblico](https://www.g2.com/products/moblico-moblico/reviews)

Moblico is a leading mobile engagement company, founded in 2010, committed to delivering cutting-edge solutions for wholesale distributors. Moblico has consistently pushed technological boundaries, enhancing efficiency and customer service through mobile communication, commerce and marketing practices. Over the past 13 years, Moblico has made a significant impact in various sectors of wholesale distribution across six countries, helping companies adapt to evolving technology. Looking ahead, Moblico remains dedicated to innovation, focusing on individual customer needs and exploring emerging fields like AI to empower wholesale distributors. Learn more at moblico.com

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### Who Is the Company Behind Moblico?

- **Seller:** [Moblico](https://www.g2.com/sellers/moblico)
- **Year Founded:** 2010
- **HQ Location:** Kansas City, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ab1735c02f2c0c903fff00d96606b99ebcdceb62993035bb286f117cb66a0f94&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmoblico%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Moblico?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **excellent customer support** from Moblico, making their mobile experience highly convenient.
- Users love the **mobile-first environment** of Moblico, finding it convenient for their on-the-go lifestyles.
- Users value the **mobile-first environment** of Moblico, appreciating its convenience for those always on the go.

##### Cons

- Users note a **steep learning curve** with Moblico, though excellent customer support helps ease the transition.
- Some users find the **poor customer support** of Moblico disappointing, impacting their overall experience and help accessibility.
- Users find a **steep learning curve** with Moblico, but appreciate the excellent customer support available throughout the process.

#### What Are Recent G2 Reviews of Moblico?

**["easy to use"](https://www.g2.com/survey_responses/moblico-review-9940123)**

**Rating:** 5.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/moblico-review-9940123)

### [Modern](https://www.g2.com/products/modern/reviews)

Modern lets you communicate with fans and customers across Instagram, Facebook and Twitter in real-time.

#### Who Is the Company Behind Modern?

- **Seller:** [Modern](https://www.g2.com/sellers/modern)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [MonoChat](https://www.g2.com/products/bordo-io-monochat/reviews)

MonoChat is an all-in-one AI-powered communication and automation platform that enables businesses to manage all customer interactions from a single, centralized dashboard — across WhatsApp, Instagram, Facebook Messenger, Telegram, Google Business Messages, and WebChat. Built for modern businesses seeking scalability, MonoChat goes far beyond traditional live chat systems. It combines multi-channel messaging, AI agent orchestration, and workflow automation to help teams streamline customer communication, sales, and support operations in one unified experience. Whether you're a real estate agency scheduling appointments via WhatsApp, a dental clinic handling 24/7 inquiries through Instagram DMs, or a travel agency selling tours via Telegram — MonoChat gives you the tools to automate, personalize, and scale your conversations. Key Capabilities: 🔁 Omnichannel Inbox: Manage conversations from all channels in one shared inbox. 🤖 AI Assistant Orchestration: Build and deploy AI agents tailored to each business scenario — from answering FAQs to generating leads or completing bookings. 🧩 Custom Integration Layer: Connect MonoChat with your existing systems (CRMs, ERPs, booking tools) using APIs or MonoChat’s JS-based custom functions. 🛠️ No-Code Flow Builder: Design intelligent customer journeys using complex event processing — rule-based, AI-driven, or hybrid. 💬 Hybrid Agent Support: Seamlessly switch between AI agents and human agents, ensuring personalized service at scale. 📈 Custom Dashboards & Reporting: Track metrics, build dashboards, and monitor conversation performance across channels. Why Businesses Choose MonoChat: - Speed-to-launch: Set up an AI-powered chatbot and start engaging customers in under 15 minutes. - Built-in AI App Store (MonoStore): Choose from industry-specific AI bots tailored for real estate, automotive, clinics, NGOs, and more. - No developer dependency: Empower business teams to build and deploy without writing code. - Flexible monetization: Subscription plans, support tiers, and usage-based billing supported out of the box. MonoChat is already trusted by companies in real estate, healthcare, tourism, automotive, and nonprofit sectors to automate conversations, generate leads, and boost conversions — all without the need for a website. If you’re looking to turn every message into an opportunity — fast, smart, and at scale — MonoChat is the platform built for you.

**Average Rating:** 4.3/5.0

**Total Reviews:** 3

#### Who Is the Company Behind MonoChat?

- **Seller:** [Bordo.io](https://www.g2.com/sellers/bordo-io)
- **Year Founded:** 2011
- **HQ Location:** Samsun, TR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4ba6456c4954d7e2c92cf02bafcac32a627a67e79d999366766a82bc35c9b0ab&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbordoio&secure%5Burl_type%5D=linkedin_company_website)  
21 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Do G2 Reviewers Say About MonoChat?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of MonoChat, facilitating quick onboarding and efficient chat management for new agents.
- Users value the **responsive customer support** of MonoChat, appreciating their flexibility and commitment to meeting needs.
- Users value the **helpful support team** of MonoChat, ensuring responsive and adaptable solutions for their needs.
- Users value the **real-time customer support** of MonoChat, enhancing user experience and simplifying chat management.
- Users appreciate the **robust, insightful analytics** of MonoChat, enhancing their customer support and chat management experience.

##### Cons

- Users experience **slow performance** during high traffic, leading to delays that can hinder their overall experience.
- Users find that MonoChat has **limited capabilities** , struggling with complex queries and advanced interactions.
- Users experience occasional **delays** in loading speed, which can affect the overall experience with MonoChat.
- Users find that MonoChat has **limited AI capabilities** , struggling with complex queries beyond simple customer questions.
- Users find the **limited customization options** of MonoChat restrictive, impacting their overall experience negatively.

#### What Are Recent G2 Reviews of MonoChat?

**["Real-Time Support and Insightful Analytics Made Easy"](https://www.g2.com/survey_responses/monochat-review-12075389)**

**Rating:** 4.0/5.0 stars

_— Natalie H._

[Read full review](https://www.g2.com/survey_responses/monochat-review-12075389)

**["Pleasure to work with Monochat"](https://www.g2.com/survey_responses/monochat-review-11770709)**

**Rating:** 4.5/5.0 stars

_— Liliana H._

[Read full review](https://www.g2.com/survey_responses/monochat-review-11770709)

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[Browse Conversational Marketing Themes](/categories/conversational-marketing/themes)

 ![Yukta Rustagi](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yukta Rustagi")
YR

Researched and written by [Yukta Rustagi](https://research.g2.com/insights/author/yukta-rustagi)

Updated October 3, 2024

Conversational marketing software, also known as messenger marketing software, engages potential customers with personalized, one-on-one conversations en route to specific product recommendations or offers. Consumer brands leverage this technology to identify interested buyers on [social networks](https://www.g2.com/categories/social-networks) or product websites, answer concerns or questions, determine the best possible sales items, and transfer customers to [payment gateways](https://www.g2.com/categories/payment-gateway) or sales representatives to close transactions. Using built-in [chatbot](https://www.g2.com/categories/chatbots) and [artificial intelligence](https://www.g2.com/categories/artificial-intelligence) technology, sales departments can construct intelligent response flows that will guide visitors through helpful conversations at various touchpoints based on user activity and other details. Businesses can then follow up at a later time with interested customers who do not purchase on the spot, picking up the conversation where it left off. Conversational marketing platforms help provide a higher standard of customer service at scale and simplify the overall buying process for potential customers around the world at any time of day. Successful use of these platforms can also generate valuable, qualified leads, provide high-level insights into customer demographics and preferences, and accelerate the sales cycle.

Products in the conversational marketing category typically share features of or integrate with [live chat](https://www.g2.com/categories/live-chat) and [chatbot software](https://www.g2.com/categories/chatbots) to produce real-time, meaningful dialogues with customers at different points in the buying journey. A number of these solutions involve a combination of automated and live human involvement on the business side—for example, chatbots can ping the appropriate salesperson to take control at critical points in the conversation. These products may also integrate with messengers on major [social networks](https://www.g2.com/categories/social-networks) as well as [SMS](https://www.g2.com/categories/mobile-marketing) or [email](https://www.g2.com/categories/email); certain visitor behaviors or trends on company social profiles or websites can trigger conversations. Conversational marketing protects may sync with [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms) or [payment gateways](https://www.g2.com/categories/payment-gateway) to provide detailed product information or complete transactions, respectively. This technology may integrate with or share features of [bot platforms](https://www.g2.com/categories/bot-platforms) to create unique messaging applications suited to the user’s needs. Elements of customer engagement on social networks are comparable to those of [social customer service](https://www.g2.com/categories/bot-platforms) tools.

To qualify for inclusion in the Conversational Marketing category, a product must:

- Assist in the creation of intelligent messaging bots that engage visitors on one or more channels
- Provide tools for creating personalized response flows within conversations
- Direct interested buyers to sales reps or online stores for purchasing goods or services in the event of successful conversations
- Track customer journeys and allow for follow-ups from chatbots or sales representatives

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