# Best Conversational AI Survey Platforms - Page 7

*By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)*


Conversational AI survey platforms leverage AI, NLP, and machine learning to conduct dynamic, context-aware surveys and interviews, autonomously moderating research conversations, generating adaptive follow-up questions based on participant responses, and synthesizing actionable insights from qualitative and quantitative conversational data at scale.

### Core Capabilities of Conversational AI Survey Platforms

To qualify for inclusion in the Conversational AI Survey category, a product must:

- Utilize AI to automate survey creation, question generation, or interview moderation with minimal human intervention
- Employ NLP or speech recognition to conduct conversational interviews and analyze open-ended responses automatically
- Offer data analysis and insight generation including sentiment analysis, thematic coding, or predictive analytics
- Support multi-media data collection including voice recordings, video interviews, screen sharing, or interactive stimuli
- Enable autonomous follow-up questioning based on participant responses through adaptive conversation flows
- Allow for voice-to-voice conversation

### Common Use Cases for Conversational AI Survey Platforms

Research, CX, and marketing teams use conversational AI survey platforms to gather deeper qualitative insights more efficiently than traditional methods. Common use cases include:

- Conducting AI-moderated in-depth interviews that adapt in real time to participant responses
- Running large-scale qualitative research studies with automated thematic coding and insight synthesis
- Gathering multi-modal feedback through voice, video, and interactive stimuli across distributed audiences

### How Conversational AI Survey Platforms Differ from Other Tools

Unlike traditional [survey software](https://www.g2.com/categories/survey) or [chatbots](https://www.g2.com/categories/chatbots) that offer basic question-and-answer interactions, conversational AI survey platforms facilitate natural, dialogue-driven research conversations that mimic human interviews. They also differ from [AI voice assistants](https://www.g2.com/categories/ai-voice-assistants), which are designed for simple, task-oriented commands, by focusing on multi-step, contextually rich research conversations. These platforms often leverage [agentic AI](https://www.g2.com/categories/agentic-ai) and integrate with [CRM software](https://www.g2.com/categories/crm), [help desk platforms](https://www.g2.com/categories/help-desk), and [conversational intelligence tools](https://www.g2.com/categories/conversational-intelligence).

### Insights from G2 on Conversational AI Survey Platforms

Based on category trends on G2, adaptive follow-up question generation and automated qualitative insight synthesis stand out as standout capabilities. Richer participant insights and faster research turnaround times stand out as primary outcomes of adoption.






## G2 Grid® for Conversational AI Survey Platforms
![G2 Grid® for Conversational AI Survey Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/conversational-ai-survey-platforms/grids.png?focus%5B%5D=1679&focus%5B%5D=1319598&focus%5B%5D=1564900)
Highlighted products: G2 Marketing Solutions, ElevenLabs, and Prolific.
Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-ai-survey-platforms/grids.json?focus%5B%5D=g2&focus%5B%5D=elevenlabsio&focus%5B%5D=prolific-2025-09-29)


## How Many Conversational AI Survey Platforms Products Does G2 Track?
**Total Products under this Category:** 165

### Category Stats (Jul 2026)
- **Average Rating**: 4.63/5 (↓0.13 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: Hubble (+0.13%) - Among all products in this category, Hubble recorded the largest rating increase compared to last month
*Last updated: July 21, 2026*


## How Does G2 Rank Conversational AI Survey Platforms Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 6,900+ Authentic Reviews
- 165+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Which Conversational AI Survey Platforms Is Best for Your Use Case?

- **Leader:** [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews)
- **Easiest to Use:** [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews)
- **Best Free Software:** [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews)


---

**Sponsored**

### Conveo

Conveo is a cutting-edge qualitative research platform that leverages artificial intelligence to provide users with scalable insights. Designed for research, user experience (UX), and insights teams, Conveo transforms the traditional qualitative research process by offering an always-on AI interviewer that can operate across various markets, languages, and demographic segments. This innovative approach allows organizations to gather deep insights in a matter of days rather than weeks, streamlining the research process and enhancing decision-making capabilities. Targeted at professionals involved in product launches, concept refinement, and behavioral exploration, Conveo caters to a diverse range of users, from solo researchers to large enterprise insight teams. The platform is particularly beneficial for those who require quick access to qualitative data without sacrificing depth or quality. By facilitating dynamic, real-time conversations that adapt to the respondent's input, Conveo ensures that interviews feel natural and engaging, eliminating the constraints of traditional scripted formats. One of the standout features of Conveo is its global reach, enabling users to conduct multilingual and asynchronous interviews without the logistical challenges typically associated with scheduling and moderation. This capability allows teams to gather insights from a broader audience, enhancing the richness of the data collected. Additionally, Conveo's multimodal analysis engine goes beyond simple transcription, automatically interpreting tone, facial expressions, and emotional nuances, providing a more comprehensive understanding of respondent feedback. The platform also features auto-summarized dashboards that convert raw interview data into structured insights, including themes, quotes, clips, and charts, all without the need for manual synthesis. This functionality not only saves time but also produces board-ready insights that are easily digestible for stakeholders. Furthermore, the Ask-Anything Repository allows users to search through past research effortlessly, enabling teams to retrieve relevant insights quickly and effectively, thereby acting as a collective memory for qualitative research. Conveo is built to support modern research teams, offering flexibility for both quick studies and extensive global research projects. Users can either start from scratch or utilize the AI Designer to create methodologically sound discussion guides in minutes. Trusted by leading organizations such as Unilever, General Mills, Instacart, and AB InBev, Conveo stands out not just for its automation capabilities, but for the strategic time it frees up for teams to focus on higher-level analysis and insights. For those looking to elevate their qualitative research efforts and achieve scalable insights, Conveo presents a compelling solution.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1010984&secure%5Bchosen_at%5D=2026-07-21T19%3A35%3A04Z&secure%5Bdisplayable_resource_id%5D=1010984&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1010984&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1459085&secure%5Bresource_id%5D=1010984&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-ai-survey-platforms%3Fpage%3D7&secure%5Btoken%5D=b8ade0116cffbd05ff08ee29994a38b10073314254f5566eb965cb771a8624d3&secure%5Burl%5D=https%3A%2F%2Fconveo.ai%2Fbook-a-demo%3Futm_source%3Dg2%26utm_medium%3Dreferral%26utm_campaign%3Dreferral-g2-sponsored-jun26&secure%5Burl_type%5D=custom_url)

---

## What Are the Top-Rated Conversational AI Survey Platforms Products in 2026?
### 1. [Uini](https://www.g2.com/products/uini/reviews)
Uini is an AI-powered platform designed to automate the collection and analysis of user feedback, enabling businesses to gain actionable insights effortlessly. By embedding a lightweight widget into your website, Uini generates insightful questions, conducts intelligent follow-ups, and delivers concise summaries, helping you understand user needs and optimize your product offerings. Key Features and Functionality: - Effortless Setup: Install the universal widget with a single line of code, allowing for quick integration without technical complexities. - Auto-Generated Questions: Uini automatically formulates relevant questions based on your specified problem statements, eliminating the guesswork in user research. - Customizable Follow-Ups: Tailor intelligent follow-up questions to delve deeper into user responses, ensuring comprehensive insights. - No-Code Configuration: Manage and control the flow of questions directly from the dashboard, enabling easy adjustments without coding knowledge. - Automated Sentiment Analysis: Receive actionable summaries from user feedback, with AI-driven sentiment analysis providing a clear picture of user sentiments without manual data processing. - Minimal Footprint: The widget is approximately 50kb, ensuring minimal impact on site load times and seamless user experience. Primary Value and User Solutions: Uini addresses the challenge of efficiently gathering and interpreting user feedback by automating the entire process. This allows businesses to: - Validate Ideas: Test product concepts and gather feedback directly from target users before investing significant resources. - Refine Designs: Collect qualitative data during the design phase to identify areas for improvement and enhance user experience. - Optimize Launches: Automatically collect user feedback post-launch to understand what resonates with users and what requires refinement. - Enhance Existing Products: Continuously monitor live products by engaging active users, uncovering pain points, and identifying opportunities for improvement. By streamlining user research and providing real-time, actionable insights, Uini empowers businesses to make informed decisions that drive product success and user satisfaction.



**Who Is the Company Behind Uini?**

- **Seller:** [Uini](https://www.g2.com/sellers/uini)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)






### 2. [UserCue](https://www.g2.com/products/usercue/reviews)
UserCue is an innovative market research platform that leverages intelligent AI agents to conduct dynamic, human-like interviews with up to 1,000 key opinion leaders, industry experts, or target populations within an hour. By automating the processes of data collection, analysis, and report generation, UserCue delivers comprehensive market research studies with unprecedented speed and efficiency. This allows businesses to obtain high-quality insights rapidly, enabling informed decision-making in today's fast-paced market environment. Key Features and Functionality: - Rapid Customization: With a single research brief, UserCue can customize an AI-moderated interview agent in less than a day. - Versatile Interview Formats: The platform supports structured quantitative questions and dynamic interview segments, accommodating interviews lasting from 5 to 60 minutes. - Universal Distribution: A single universal link allows the interview agent to be sent to any audience via email, text, expert networks, or online samples. - Instant Reporting: Upon reaching the response deadline, complete reports are generated and delivered to clients instantly. Primary Value and User Solutions: UserCue addresses the traditional challenges of market research, such as lengthy timelines, high costs, and unreliable data. By automating and accelerating the research process, it enables businesses to obtain high-quality insights at a fraction of the time and cost associated with conventional methods. This empowers organizations to make data-driven decisions swiftly, maintaining a competitive edge in rapidly evolving markets.



**Who Is the Company Behind UserCue?**

- **Seller:** [UserCue](https://www.g2.com/sellers/usercue)
- **HQ Location:** San Diego, US
- **LinkedIn® Page:** https://www.linkedin.com/company/96172810/ (7 employees on LinkedIn®)






### 3. [Userology](https://www.g2.com/products/userology/reviews)
Userology helps teams make better business and product decisions by making user research easier, faster, and more joyful. Researchers want to spend more time actually doing research, and we help them do that with recruiting and participant management tools for teams of any size or budget.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1

**Who Is the Company Behind Userology?**

- **Seller:** [Userology](https://www.g2.com/sellers/userology)
- **Year Founded:** 2022
- **HQ Location:** San Jose, US
- **LinkedIn® Page:** https://www.linkedin.com/company/userology-ai/ (16 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Enterprise



#### What Are Recent G2 Reviews of Userology?

**"[Research recruitment of internal users with Userology](https://www.g2.com/survey_responses/userology-review-8806140)"**

**Rating:** 5.0/5.0 stars
*— Nithyn C.*

[Read full review](https://www.g2.com/survey_responses/userology-review-8806140)

---



### 4. [Vocads](https://www.g2.com/products/vocads/reviews)
Transform your surveys with generative voice AI to get richer data and reduce the cost of qualitative surveys



**Who Is the Company Behind Vocads?**

- **Seller:** [Vocads](https://www.g2.com/sellers/vocads)
- **Year Founded:** 2020
- **HQ Location:** NYC
- **LinkedIn® Page:** https://www.linkedin.com/company/vocads/ (12 employees on LinkedIn®)






### 5. [VOÏA](https://www.g2.com/products/voia/reviews)
VOÏA is an AI-powered Voice Of Client platform for B2B that turns conversational into insights. VOÏA extends your capabilities by establishing a recurring, campaign-based conversation channel between you and your clients, capturing rich, unstructured feedback in natural language and—through AI-powered analysis—translating it into clear, structured, AI-analyzed insights. Anchored in a pulse model, VOÏA helps you surface loyalty drivers, friction points, and revenue opportunities—turning client voices into actionable clarity. No technical integration required. Just fast, focused campaigns that keep your customer relationships connected and strategically aligned. Built on a pulse-based campaign structure, each license includes a set number of campaign participants per year—no hidden costs, no per-response billing. This makes it easy for SMBs to budget, scale, and act on client feedback without worrying about fluctuating costs or overages. VOÏA: turning voices into clarity. By Rivvalue inc.



**Who Is the Company Behind VOÏA?**

- **Seller:** [Rivvalue](https://www.g2.com/sellers/rivvalue)
- **Year Founded:** 2024
- **HQ Location:** Montreal, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/rivvalue/ (2 employees on LinkedIn®)






### 6. [Voicepanel](https://www.g2.com/products/voicepanel/reviews)
Surveys don't cut it any more. With Voicepanel, you can collect exceptionally detailed feedback at any stage of your product development, on the exact topics you care about, without the overhead of traditional user research methods.



**Who Is the Company Behind Voicepanel?**

- **Seller:** [Voicepanel](https://www.g2.com/sellers/voicepanel)
- **Year Founded:** 2023
- **HQ Location:** San Francisco, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/voicepanel/ (4 employees on LinkedIn®)






### 7. [VoxingAI](https://www.g2.com/products/voxingai/reviews)
VoxingAI is a no-code voice-first platform that transforms traditional forms, surveys, feedback, and onboarding into conversational voice experiences. Instead of typing responses or clicking checkboxes, users speak, and the AI agent listens, understands, asks follow-up questions, and converts voice input into structured data in real-time.



**Who Is the Company Behind VoxingAI?**

- **Seller:** [VoxingAI](https://www.g2.com/sellers/voxingai)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/voxingai/ (1 employees on LinkedIn®)






### 8. [Wasurv](https://www.g2.com/products/wasurv/reviews)
WASurv is a powerful WhatsApp survey platform that helps businesses collect feedback where their customers already are. Our mission is to make customer feedback collection simple, conversational, and effective. With WASurv, you can create engaging surveys that feel like natural conversations, achieve response rates up to 10x higher than traditional email surveys, and gain real-time insights into customer sentiment.



**Who Is the Company Behind Wasurv?**

- **Seller:** [Badri infotech](https://www.g2.com/sellers/badri-infotech)
- **Year Founded:** 2016
- **HQ Location:** Surat, IN
- **LinkedIn® Page:** https://www.linkedin.com/company/badri-infotech/ (2 employees on LinkedIn®)






### 9. [Welly AI](https://www.g2.com/products/welly-ai/reviews)
Welly AI is an advanced platform designed to revolutionize the online supplement shopping experience by integrating artificial intelligence to provide personalized customer interactions. By leveraging AI-driven quizzes and conversational assistants, Welly AI enables supplement retailers to offer tailored recommendations, enhancing customer engagement and boosting sales. Key Features and Functionality: - AI-Powered Quizzes: Welly AI offers customizable wellness quizzes that gather demographic data and unique insights into customers' well-being and symptoms. This data allows for the creation of personalized supplement recommendations, leading to a 2.5x increase in conversion rates. - Conversational AI Assistant: The platform includes a conversational AI that engages customers in real-time, answering open-ended questions with human-like, wellness-aware responses. This feature ensures 24/7 availability, real-time interaction, and multilingual capabilities, resulting in a proven 420% return on investment. - Customer Insights and Segmentation: Welly AI analyzes customer data to segment users based on health issues and complaints. This segmentation enables targeted marketing campaigns, increasing engagement and conversions. - Integration with E-commerce Platforms: The platform seamlessly integrates with online supplement stores, enhancing every customer touchpoint and making it easier for customers to make informed purchasing decisions. Primary Value and Solutions Provided: Welly AI addresses the challenge of impersonal and overwhelming online supplement shopping by offering a personalized, interactive experience. It empowers customers to make confident health decisions through tailored recommendations and real-time support. For retailers, Welly AI provides valuable customer insights, improves conversion rates, increases average order value, and enhances brand trust. By automating customer engagement and support, the platform also improves operational efficiency, allowing businesses to focus on growth and customer satisfaction.



**Who Is the Company Behind Welly AI?**

- **Seller:** [Welly AI](https://www.g2.com/sellers/welly-ai)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)






### 10. [Whimsey](https://www.g2.com/products/whimsey/reviews)
Whimsey is an AI-powered platform designed to enhance the feedback process for businesses, aiming to improve customer experience and service quality. By automating feedback collection and analysis, Whimsey enables organizations to gather valuable insights efficiently, leading to informed decision-making and enhanced customer satisfaction. Key Features and Functionality: - Automated Feedback Collection: Simplifies the process of gathering customer feedback across multiple channels, ensuring comprehensive data collection. - AI-Driven Analysis: Utilizes artificial intelligence to process and analyze feedback data, uncovering trends and actionable insights that might be overlooked manually. - Customizable Surveys: Allows businesses to tailor surveys to specific audiences, ensuring relevance and higher response rates. - Real-Time Reporting: Provides immediate insights through real-time reporting, enabling prompt responses to customer concerns and opportunities for improvement. Primary Value and Solutions Provided: Whimsey addresses the challenge of efficiently collecting and analyzing customer feedback, which is crucial for businesses aiming to enhance their services and customer satisfaction. By automating these processes, Whimsey reduces the time and resources traditionally required, allowing businesses to focus on implementing improvements based on data-driven insights. This leads to a more responsive and customer-centric approach, fostering loyalty and driving business growth.



**Who Is the Company Behind Whimsey?**

- **Seller:** [Whimsey](https://www.g2.com/sellers/whimsey)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)






### 11. [Whyser AI Research](https://www.g2.com/products/whyser-ai-research/reviews)
Whyser is an AI-powered platform for user, customer, and market research to understand the “why” behind behaviors—in hours instead of weeks. The depth of 1:1 voice conversations with the speed and scale of surveys.



**Who Is the Company Behind Whyser AI Research?**

- **Seller:** [Whyser](https://www.g2.com/sellers/whyser)
- **Year Founded:** 2024
- **HQ Location:** Silicon Valley, US
- **LinkedIn® Page:** https://www.linkedin.com/company/whyser-ai/ (2 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 67% Small-Business, 17% Enterprise



#### What Are Recent G2 Reviews of Whyser AI Research?

**"[Whyser AI Research Makes Qualitative Insights Scalable and Fast](https://www.g2.com/survey_responses/whyser-ai-research-review-12978553)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Automotive*

[Read full review](https://www.g2.com/survey_responses/whyser-ai-research-review-12978553)

---

**"[Whyser AI Research Accelerates User Research with Fast, Multilingual AI Interviews](https://www.g2.com/survey_responses/whyser-ai-research-review-12588843)"**

**Rating:** 5.0/5.0 stars
*— Saad A.*

[Read full review](https://www.g2.com/survey_responses/whyser-ai-research-review-12588843)

---



### 12. [Willit](https://www.g2.com/products/willit/reviews)
Willit is an AI-powered interview platform designed to transform how organizations gather and analyze qualitative insights. By facilitating natural, conversational interviews through AI, Willit enables users to define their learning objectives, share a simple link with respondents, and receive structured reports with extracted themes and direct quotes. This approach eliminates the need for traditional surveys and manual transcription, streamlining the process of obtaining actionable data. Key Features and Functionality: - Conversational AI Interviews: Willit conducts adaptive interviews that mimic natural conversations, encouraging respondents to share more detailed and candid information. - Effortless Participation: Respondents can engage without the hassle of sign-ups or installations; a single link allows them to participate seamlessly. - Automated Insight Extraction: The platform automatically distills conversations into key findings, themes, and direct quotes, providing structured insights without the need for manual analysis. Primary Value and User Solutions: Willit addresses the challenges associated with traditional qualitative research methods, such as low response rates and time-consuming data processing. By leveraging AI to conduct and analyze interviews, it offers a scalable and efficient solution for organizations seeking deep, actionable insights from their target audiences. This enables businesses to make informed decisions based on rich qualitative data, enhancing their understanding of customer needs, employee experiences, and market dynamics.



**Who Is the Company Behind Willit?**

- **Seller:** [Willit](https://www.g2.com/sellers/willit)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)






### 13. [Woise](https://www.g2.com/products/woise/reviews)
Woise is an AI-powered website feedback tool designed to streamline the process of collecting and managing user feedback. By enabling users to capture screen recordings with voice narration, Woise provides development teams with comprehensive, context-rich insights into user experiences. This approach eliminates the need for multiple follow-ups and clarifications, allowing teams to address issues and implement features more efficiently. Key Features and Functionality: - Screen Recording: Users can record their screens to visually demonstrate issues or suggest features, offering clear context to development teams. - Voice Narration: Accompanying voice recordings allow users to articulate their thoughts and experiences naturally, reducing the reliance on text-based descriptions. - AI Transcription: Woise automatically transcribes voice recordings into searchable text, facilitating easier analysis and reference. - Multiple Feedback Methods: Users can choose from various feedback options, including screen recording with voice, voice feedback with screenshots, or screenshot with text, catering to different preferences and scenarios. - Automatic Context Capture: The tool captures essential details such as browser and device information, providing developers with the necessary context to replicate and resolve issues effectively. Primary Value and User Solutions: Woise addresses the common challenges associated with traditional text-based feedback, which often lacks clarity and context. By allowing users to "show and tell" their experiences, Woise ensures that feedback is precise and actionable. This method reduces the time spent on back-and-forth communications, accelerates the debugging and feature development processes, and enhances overall user satisfaction. For development teams, Woise serves as a vital tool to gather detailed insights, prioritize tasks effectively, and deliver a more responsive and user-centric product.



**Who Is the Company Behind Woise?**

- **Seller:** [Woise](https://www.g2.com/sellers/woise)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)






### 14. [Zigpoll](https://www.g2.com/products/zigpoll-zigpoll/reviews)
Zigpoll is a comprehensive platform designed to enhance customer engagement through post-purchase surveys, email capture campaigns, and customer surveys. It enables businesses to gather valuable feedback and insights directly from their customers, facilitating data-driven decisions to improve products and services. Key Features and Functionality: - Post-Purchase Surveys: Collect immediate feedback from customers after a purchase to assess satisfaction and identify areas for improvement. - Email Capture Campaigns: Build and expand your email list by capturing visitor information through engaging campaigns. - Customer Surveys: Design and deploy customized surveys to understand customer preferences, behaviors, and opinions. Primary Value and Solutions Provided: Zigpoll addresses the need for businesses to connect with their customers effectively and gather actionable insights. By integrating surveys and email capture tools into a single platform, it simplifies the process of collecting and analyzing customer feedback. This leads to improved customer satisfaction, enhanced product offerings, and more targeted marketing strategies.



**Who Is the Company Behind Zigpoll?**

- **Seller:** [Zigpoll](https://www.g2.com/sellers/zigpoll)
- **HQ Location:** New York City, NY
- **LinkedIn® Page:** https://www.linkedin.com/company/zigpoll/ (1 employees on LinkedIn®)






### 15. [Zonka Feedback](https://www.g2.com/products/zonka-feedback/reviews)
Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform for businesses to collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in real time. Whether it’s digital journeys and product feedback or frontline and support experiences across locations, Zonka Feedback empowers teams to understand customer experience, reduce churn, improve satisfaction, and drive growth. With easy-to-use yet powerful surveys for NPS, CSAT, CES, and more, businesses can run transactional and relationship programs and capture feedback across email, SMS, WhatsApp, web, in-app, in-product, kiosks, and offline touchpoints. Zonka Feedback seamlessly integrates with leading CRM, Helpdesk, and Marketing platforms, including Salesforce, HubSpot, Intercom, and Zendesk, to trigger surveys and sync scores, creating a holistic 360° view of the customer journey. With out-of-the-box reports, trends, and insights, teams can easily analyze data to drive informed CX improvements. Zonka’s AI Feedback Intelligence unifies feedback analytics and experience signals from tickets, chats, reviews, calls, social, and surveys—sources that often live in silos—into a single platform to deliver actionable insights. Powered by Thematic Analysis, Impact & Sentiment Scoring, Entity Recognition, and Agentic AI, it gives teams instant clarity on what’s working, what’s broken, and where to focus across themes, functions, and locations. Insights Assistant enables teams to instantly query their feedback data and get clear, AI-driven answers to critical questions, such as what’s driving churn, what’s frustrating users, which product enhancements matter most, and more. Zonka Feedback simplifies & speeds up closing the feedback loop with a centralized inbox, case management, reputation management, and intelligent automation. Feedback is routed to the right teams, follow-ups are triggered instantly, and businesses can respond directly to customer feedback and online reviews, proactively engaging detractors and turning negative experiences into loyalty-building moments. \*\*Key Capabilities\*\* - Effortless NPS, CSAT, CES survey & VoC program - Collect responses via Email, SMS, WhatsApp, Web, In-App, Kiosks & more - AI Feedback Intelligence with thematic, sentiment, impact analysis & entity recognition - Reputation Management to unify, monitor, and respond to online reviews - Centralized Inbox with collaborative view, tagging, and tasks - Case Management with tickets, assignments, and direct customer communication - Real-time Alerts via Email, SMS, WhatsApp, Slack, and Microsoft Teams - Workflow Automation to trigger actions and close the loop faster - Reporting & Analytics with out-of-the-box dashboards and trends - Integrations with 50+ platforms, including Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, Microsoft Dynamics, Zapier and more.


**Average Rating:** 4.7/5.0
**Total Reviews:** 79

**Who Is the Company Behind Zonka Feedback?**

- **Seller:** [Zonka Feedback](https://www.g2.com/sellers/zonka-feedback)
- **Company Website:** https://www.zonkafeedback.com
- **Year Founded:** 2014
- **HQ Location:** Gurugram, Haryana
- **Twitter:** @zonkafeedback (1,270 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3881439/ (34 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** CEO, Founder
- **Top Industries:** Marketing and Advertising, Education Management
- **Company Size:** 63% Small-Business, 30% Mid-Market


#### What Are Zonka Feedback's Pros and Cons?

**Pros:**

- Customer Support (5 reviews)
- Helpful (4 reviews)
- Improvement (4 reviews)
- Data Management (3 reviews)
- Ease of Use (3 reviews)

**Cons:**

- Software Instability (2 reviews)
- Call Issues (1 reviews)
- Improvement Needed (1 reviews)
- Layout Issues (1 reviews)
- Learning Curve (1 reviews)


### What Do G2 Reviewers Say About Zonka Feedback?
*AI-generated summary from verified user reviews*

**Pros:**

- Users commend the **responsive and exceptional support** offered by Zonka Feedback, enhancing their overall experience significantly.
- Users find Zonka Feedback's **ease of use and setup** exceptional, enhancing customer experience and engagement efficiently.
- Users commend Zonka Feedback for its **massive improvements and feature updates** enhancing customer experience and feedback collection.
- Users commend Zonka Feedback for its **excellent data management** , praising its customization options and supportive integration.
- Users praise the **ease of use** of Zonka Feedback, appreciating its straightforward setup and seamless integration.

**Cons:**

- Users face **software instability** within Zonka Feedback, experiencing bugs and confusing navigation that impede usability.
- Users experience **call issues** with Zonka Feedback, limiting in-house reviews and affecting the survey process.
- Users note a **slight learning curve** with advanced features, though excellent support helps ease the transition.
- Users find the **layout issues** of Zonka Feedback frustrating, with confusing navigation and unexpected functionality locations.
- Users report a **slight learning curve** with advanced features, but commend the excellent support for assistance.

#### What Are Recent G2 Reviews of Zonka Feedback?

**"[A Strategic Asset for Client Success and Brand Growth](https://www.g2.com/survey_responses/zonka-feedback-review-12252252)"**

**Rating:** 5.0/5.0 stars
*— Khurram K.*

[Read full review](https://www.g2.com/survey_responses/zonka-feedback-review-12252252)

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**"[Zonka Feedback - Intuitive, Customizable, and Seamlessly Integrative](https://www.g2.com/survey_responses/zonka-feedback-review-12565883)"**

**Rating:** 5.0/5.0 stars
*— Colin C.*

[Read full review](https://www.g2.com/survey_responses/zonka-feedback-review-12565883)

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#### What Are G2 Users Discussing About Zonka Feedback?

- [What are feedback programs?](https://www.g2.com/discussions/what-are-feedback-programs)
- [Which are the tools used for feedback?](https://www.g2.com/discussions/which-are-the-tools-used-for-feedback)
- [What is zonka?](https://www.g2.com/discussions/what-is-zonka)
- [What are the features of a good customer feedback system?](https://www.g2.com/discussions/what-are-the-features-of-a-good-customer-feedback-system)


## What Is Conversational AI Survey Platforms?

[Artificial Intelligence Software](https://www.g2.com/categories/artificial-intelligence)