Total Products under this Category: 639
Last updated: November 01, 2026
Why You Can Trust G2's Software Rankings:
G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.
Highlighted products: Salesforce Service Cloud, Aircall, CloudTalk, Genesys Cloud CX, Talkdesk, Nextiva, Five9 Intelligent Cloud Contact Center Platform, and RingCX.
Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringcx)
MCUBE Softphone Service allows contact center agents to make and receive phone calls using a computer or mobile device rather than a traditional telephone.
The dialer is the best solution for any call centre that doesnt want to lose valuable time making calls that could be considered dead-end or go unanswered.
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Message1 is cloud software built for telephone answering service and secretarial teams — not a generic contact center platform or CRM. Agents manage client records, capture messages during calls, and deliver them via SMS, email, Threema, or the Message1 App in one browser workflow, with no legacy desktop installs for operators. The Message1 App (iOS, Android, PWA at message1.app) lets your clients' staff receive messages on mobile with push notifications, inbox, and availability status — included in all plans. Built with real answering-service operators, rooted in Switzerland and DACH, and available across Europe and English-speaking markets. GDPR-conscious, designed for how telephone answering services actually work.
"Intuitive telephone assistance with efficient processes and strong support"
Rating: 5.0/5.0 stars
— Eina S.
M247Cloud is a hyper-converged cloud platform that enables your business applications to run on flexible, reliable resources with rapid scaling; making it suitable to meet your day-to-day business demands both now and in the future. If you’re looking to expand your current infrastructure or migrate some of your services to the public cloud, we can provide migration and optimization services to support your business.
MiContact Center Enterprise provides large-scale, multi-site organizations with true omnichannel capabilities and deployment flexibility, enabling distributed operations to deliver consistent service across every customer touchpoint. The platform supports up to 30,000 concurrent agents while maintaining the operational controls and integration depth enterprises demand.
Microtalk: Your Global Voice & Messaging Partner. Since 2004, Microtalk has been empowering our customers and partners with a Unified Communications portfolio comprising: UCaaS & CPaaS A2P/ P2P SMS Cloud Phone PBX Voice Termination Virtual DID Numbers (mobile, premium & geographic). UK 5G Mobile MVNO Contact Centre Solutions Bespoke mobile Apps We are headquartered in London, UK, with our presence also in the USA, India, and the Philippines. As an SMS and Communications provider, Microtalk helps enterprises, partners, and aggregators deliver high-volume, time-critical messaging for marketing, authentication (OTP), and customer engagement, backed by direct operator connectivity globally. Trusted by thousands of businesses worldwide, Microtalk combines global reach with local expertise to help you grow and connect. Scale Your Communications Worldwide! Our CPaaS platform enables you to have an end-to-end communication system utilising our key products, plus onboarding, CRM, communications, billing, and integrated payments from a customised white labelled system tailored to your specifications. Talk to us for a demo!
MissedCalls automates missed call recovery, quote and invoice follow-ups, Google reviews, and now — answers your phone 24/7 with an AI receptionist.
Empower your employees with Mitel Workforce Optimization solutions that are proven to improve both the efficiency of your organization and the quality of your customer experience.
Mobile Connect is a mobile app that allows you to handle Amazon Connect calls and other types of interactions from your mobile device. Easily expand Amazon Connect beyond your contact center. Available for Android and iOS.
