Best Contact Center Software - Page 29

How Many Contact Center Software Products Does G2 Track?

Total Products under this Category: 639

Category Stats (Nov 2026)

  • Average Rating: 4.46/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: 626Dialler (+17.65%) - Among all products in this category, 626Dialler recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Contact Center Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 55,000+ Authentic Reviews
  • 639+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Software

G2 Grid® for Contact Center Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Aircall, CloudTalk, Genesys Cloud CX, Talkdesk, Nextiva, Five9 Intelligent Cloud Contact Center Platform, and RingCX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringcx)

IpCall

IpCall is an omnichannel CRM from Argentina that brings WhatsApp, Instagram, Facebook Messenger, email and website chat into a single shared inbox, together with a cloud phone system (IVR, call queues and recordings). AI agents answer customers 24/7 on WhatsApp and web chat, qualify leads and hand the conversation to a person when needed. It also includes ticketing with SLAs, appointment scheduling with automatic reminders, debt collection with payment agreements, campaigns and reports. Built for SMBs in Latin America: healthcare clinics, insurers and brokers, internet providers, collection agencies, education and customer support teams.

Who Is the Company Behind IpCall?

IPTel - communication solutions for business growth

IPTel is a cloud-based platform that enables businesses to combine all communication channels into a single environment. It integrates IP telephony, auto-dialing, CRM, messengers, email, auto-responder, and speech analytics to provide a full cycle of customer communication and improve team efficiency. IPTel supports customization and scalability, making it the optimal solution for companies of all sizes and industries.

Who Is the Company Behind IPTel - communication solutions for business growth?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works

ITC Cloud CX

Deliver a better customer service experience by moving to a cloud call center, with the features you need to support your customers. Deliver The Support Your Clients Deserve Your customers expect a seamless customer service experience. Today, it takes more to deliver a top-notch customer support experience. With the right Cloud Contact Center in place, you can provide a higher quality of service, know more about your customers when they call, and provide multiple ways for customers to interact with your support agents. Deliver a customer support experience that’s more than just a phone call, give them the options they prefer to reach you, and give your support team the tools they need to know your customers and deliver the highest level of service.

Who Is the Company Behind ITC Cloud CX?

  • Seller: In-Telecom
  • Year Founded: 2009
  • HQ Location: Slidell, Louisiana
  • LinkedIn® Page: www.linkedin.com
    141 employees on LinkedIn®

IVR Call System

CloudConnect Communications Pvt Ltd is a company that operates in the Telephony & Wireless industry. It employs 20to49 people and has 1Mto5M of revenue. The company is headquartered in New Delhi, Nct, India.

Who Is the Company Behind IVR Call System?

IVR Solutions

IVR Solutions is a next-generation cloud-based Interactive Voice Response (IVR) and AI phone system designed to help businesses automate customer interactions, reduce costs, and never miss an opportunity.

Who Is the Company Behind IVR Solutions?

IVRy

Who Is the Company Behind IVRy?

JARABOT

Jarabot is an AI-first omnichannel contact center that automates customer support and actively drives revenue. Using native Voicebots, Mailbots, and Chatbots, it resolves up to 75% of routine inquiries instantly and recovers abandoned carts across 90+ languages.

Who Is the Company Behind JARABOT?

Kandrex

Kandrex is a cloud communications platform that provides businesses with dedicated phone numbers, cloud calling, SMS and business communication tools. Businesses can make and receive calls, manage contacts, record calls, transfer calls, use conference calling, call queues, voicemail, and other communication features from one platform. Kandrex is designed for businesses, sales teams, dispatchers, recruiters, call centers, remote teams, and professionals that need reliable business communication without the complexity of traditional phone systems.

Who Is the Company Behind Kandrex?

Kasookoo

Kasookoo is a business phone system in an app. It offers all the functionality of a phone system, but in a portable app that sits on your smartphones, allowing you stay connected on the go. Choose from a wide variety of virtual phone numbers, and configure the app to route calls to the right member of the team. Keep you team connected whether they are in the same location, or spread across the world, with no additional costs. Save your business up to 75% on phone bills by avoid expensive business phone systems, and removing the need for business mobiles.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind Kasookoo?

  • Seller: Kasookoo
  • Year Founded: 2018
  • HQ Location: London, GB
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Kasookoo?

KavKom

Kavkom is a global VoIP business phone system and cloud contact center platform engineered to boost sales performance and streamline customer support. By removing the complexity of traditional hardware, Kavkom transforms your business communications into a high-powered revenue driver. 🚀 SET UP YOUR SALES PHONE SYSTEM IN 60 SECONDS • Instant Provisioning: Get local, national, and international business numbers in just 60 seconds. • Global Reach (60+ Countries) : Expand your global sales coverage using localized business numbers that build trust. • Unlimited Outbound Calling : Scale outreach seamlessly with unlimited calling plans designed for high-velocity sales. • Smart Inbound Distribution : Capture and route incoming leads automatically so no opportunity falls through the cracks. • Zero IT Overhead : No hardware, no setup fees, and complete flexibility with no long-term contracts. • Mobile-First HD Voice : Crystal-clear communication engineered for distributed and modern hybrid teams. 📱 TOTAL MOBILITY: AVAILABLE ON ALL YOUR DEVICES • Multi-Platform Apps : Native applications built for iOS, Android, macOS, and Windows. • Webphone : Make and take calls directly from your browser or via Chrome extension. • Unified Identity : Maintain a professional presence using your business line whether working from home, the office, or on the road. • Universal Click-to-Call : Dial any phone number instantly with a single click from your CRM or web pages. 🤝 BUILT-IN CRM, NATIVE INTEGRATIONS & OPEN APIs • Built-In CRM Included : Access a lightweight, native CRM out-of-the-box on day one. • 1,000+ Native Integrations : Connect seamlessly to HubSpot, Salesforce, Pipedrive, Zoho, Zendesk, Attio, and thousands more via Zapier and Make. • Automated Call Logging : Call history, duration, recordings, and notes automatically sync to your CRM records with zero manual data entry. • Developer-Ready Webhooks & REST API : Automate custom workflows and push real-time call data anywhere you need it. ⚡ ENTERPRISE-GRADE SALES & CONTACT CENTER TOOLS • Predictive Dialer & Auto-Dialer : Triple agent talk time by eliminating unanswered calls, busy signals, and voicemails. • Call Recording & Compliance : Record 100% of inbound and outbound calls for quality assurance, compliance, and training. • Interactive Voice Response (IVR) : Build multi-level auto-attendant menus to route callers to the right team instantly. • Ring Groups: Ring multiple extensions simultaneously or sequentially to minimize hold times. • A Greeting That Reflects Your Brand : Play customized messages—whether before the call is answered, during the hold, or on voicemail. • Live Monitoring & Coaching : Utilize call whisper mode (guide agents without callers listening), call barging, and silent listening. • Real-Time Analytics & Reporting : Monitor campaign progress and team KPIs using interactive real-time dashboards. 💳 SIMPLE, TRANSPARENT PRICING Predictable Billing: No hidden fees, no per-minute charges, and no surprise costs. Total Flexibility: Adapt your subscription to your business growth—cancel or modify anytime with zero commitment. 🤝 DEDICATED SUPPORT & PERSONALIZED ONBOARDING • Dedicated Account Manager : Benefit from a single point of contact for personalized guidance, setup assistance, and ongoing success. • Most Accessible Support : Get real-time help through your preferred channel—available via Phone, Email, Support Tickets, and WhatsApp for instant assistance. 🛡️ SECURITY & ENTERPRISE-GRADE COMPLIANCE • End-to-End Protection : Your communications and data are fully protected for both transmission and storage for your business and clients. • Vetted Reliability : Regular independent security audits and high-uptime infrastructure guarantee peace of mind. Equip your teams with Kavkom and boost your sales today: set up your account in 60 seconds!

Who Is the Company Behind KavKom?

  • Seller: KavKom
  • Year Founded: 2008
  • HQ Location: Paris, FR
  • LinkedIn® Page: www.linkedin.com
    25 employees on LinkedIn®
  • Phone: +33178902698

KENT CamCall

KENT CamCall is the leading video call platform built for businesses. It empowers businesses to interactively engage with their customers and simplifies the way customers initiate such an interaction. Leveraging the synergy of audio and visual, this service empowers organisations for faster resolution and growth by boosting customer satisfaction rates, and improving their experiences. KENT CamCall is an app-less system, which doesn’t require any software installation on customer’s phone or agent’s desktop. Customers can initiate a video call using a web-link. This platform can be used for multiple industry sectors: - Replace In-shop Promoters with Virtual Promoters - Fashion & Luxury Goods’ Shopping from home - Replace In-person Verification with Video Verification - Call Center Sales - Call Center Customer Support - Relationship Management in BFSI - Educational Counselling

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate KENT CamCall?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind KENT CamCall?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of KENT CamCall?

Kiamo

Who Is the Company Behind Kiamo?

  • Seller: Conecteo
  • Year Founded: 2005
  • HQ Location: Paris, FR
  • LinkedIn® Page: www.linkedin.com
    58 employees on LinkedIn®

Kickcall

Who Is the Company Behind Kickcall?

  • Seller: Kickcall
  • Year Founded: 2025
  • HQ Location: Toronto, CA
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®
Inia Debnath
ID
Researched and written by Inia Debnath
Updated March 3, 2025