Best Contact Center Software - Page 23

Contact Center Intelligence

Contact Centre Solution

Contact Centre Solutions

Contact Cloud

ContactQ

ContactQ is a multi-channel communications platform. It enables the intelligent handling of calls using a common interface design.

ContactShip

ContactShip is a contact center platform where AI agents and people work on the same phone calls and WhatsApp conversations. Voice agents answer and make calls in Spanish, with more than 150 voices and accents and a response time of about 1.5 seconds. They book appointments in Google Calendar, answer from your documents (PDF, DOCX, XLSX, CSV or TXT), qualify leads and transfer the call to a person when it should. Every call is recorded, transcribed and summarized. WhatsApp agents answer and follow up in the same inbox your team uses for calls, Instagram and Messenger, with queues, skill-based routing and a softphone for the human team. Run call and WhatsApp campaigns, move contacts through pipelines, and send webhooks to Make, n8n or Zapier. Buy local numbers in Mexico, Colombia and Argentina (and the US and Canada) inside the app, no Twilio account needed. Plans start at USD 49 a month, with a 7-day free trial and no card.

Context to Call

Cross-CX

CrossCX is the quality monitoring and conversation analytics platform built by Customer Square since 2015, for structured customer service teams and contact centers that want to evaluate, understand and improve every conversation, human or AI. Listener QM covers 100% of interactions on every channel: calls, emails, chats, social media and bot conversations. Evaluation is manual, automated or AI-augmented, always with your own scorecards, weightings, quotas and sampling rules. Evaluators only review the deviations, with the excerpt that justifies each one. Quality does not stop at the score. A score below threshold opens an AI-prepared debriefing, a tracked action plan and a training path in Listener LMS. Everything is assigned, traced and measured in state-of-the-art quality reports. The AI agents in your customer service are scored with the same scorecards, and their deviations go back to their vendor and knowledge base. Cross-Mining transcribes and analyzes conversations in 30+ languages (sentiment, contact reasons, keyword categorization, AI call summaries, real-time translation); Listener Survey captures the voice of the customer with quotas and sampling; CRM Dataviz brings quality, reasons and satisfaction onto one dashboard. CrossCX connects to your telephony, CRM and engagement tools, can be queried from Claude, ChatGPT, Mistral or Microsoft Copilot through CX Ask · MCP, and is GDPR-compliant: anonymization, access rights, retention periods, audit trail. Interface in 5 languages, analysis in 30+ languages, available in Europe and the Americas. Used by brands such as Canal+, Fnac Darty, leboncoin, Boulanger, Orange, SFR and Generali.

Average Rating: 4.5/5.0

Total Reviews: 10

Ctalk

The Ctalk contact centre system helps businesses elevate their professional image by identifying and effectively solving current business communication challenges.

CT-MAX

CueCall

CueCall is a cloud-based production management platform built specifically for theatre: school drama departments, college programs, youth theatres, community theatres and small professional companies. Unlike generic project management tools or spreadsheets, CueCall is organized the way productions actually work. Scenes are the central hub, linking the people in them, the props and costumes they need, the blocking, the cues, the department notes and the files attached to them. Change one thing and everyone sees it. Key capabilities: - Show management from auditions and callbacks through closing night, with public audition sign-up pages, a casting board and cast offers - Scene breakdowns with readiness tracking per discipline - A script viewer with notes and lighting, sound and fly cues pinned to the page - Blocking on your own ground plan, entry by entry, with actor positions and crosses - Cast and crew records, contact details, measurements and availability - Inventory for props, costumes and sets with photos, storage locations and owned/rented/borrowed tracking, plus prop plots and costume plots by scene - Wireless mic plots generated from who is in each scene - Rehearsal scheduling, nightly rehearsal reports and department-tagged notes - Budgets, expenses and reimbursements - Volunteer and crew sign-up sheets, and the printed and digital audience program - Role-based views and permissions for every theatre role, from director and stage manager to cast and parent volunteers - A marketplace for renting costumes, props and sets between theatres CueCall runs in any web browser on phones, tablets and computers, and can be installed to a home screen like an app. Pricing is deliberately simple: a theatre's first two productions are free for a full year each, with every feature and unlimited users. After that a production is $14.99 per year, or $49 per year for unlimited productions. There are no per-user fees, which matters when your cast is 60 students. CueCall does not do ticketing, box office, patron CRM, donor management or live cue calling. It handles the production side and works alongside whatever box office system you already use.

Average Rating: 5.0/5.0

Total Reviews: 1

Cuego

Cuego is an AI-powered Customer Contact Platform that brings customer conversations, customer data, knowledge, workflows, people, and AI together in one workspace. Customer service teams manage interactions across email, chat, voice, and other channels while giving both employees and AI agents the full context behind every customer conversation. Cuego connects with e-commerce platforms, CRM, ERP, logistics, and other business systems. This allows humans and AI to understand who the customer is, what happened before, what is happening now, and what needs to happen next. Unlike AI tools that only generate answers, Cuego AI agents can also take action. When permitted, they can use connected systems and workflows to autonomously complete customer service tasks within configurable rules, permissions, and escalation boundaries. When human attention is required, Cuego hands over the conversation with the complete customer context, history, and relevant data intact. Key capabilities include: * Unified customer conversations across channels * Customer profiles and interaction history * AI agents that can answer and take permitted actions * Human-in-the-loop escalation and handover * Customer service automation and workflow execution * Knowledge management * Intelligent routing * Voice, email, chat, and digital customer interactions * Integrations with e-commerce, CRM, ERP, logistics, and other business systems Cuego is built for customer service and customer experience teams that want humans and AI agents to work from the same customer context from conversation to resolution.

Customer Interaction Manager

Custom omnichannel contact center solution

Reach your customers anytime, anywhere, and empower your team to manage communication flows in one platform.

cVortex

cVortex is a Brazilian omnichannel customer service platform that brings WhatsApp, Instagram, Facebook Messenger, Telegram, webchat, email, SMS and voice into a single workspace, with AI built in. Founded in 2019 and headquartered in Uberlândia, Brazil, cVortex helps mid-sized and large companies serve customers faster, at lower cost and with full traceability. Key capabilities: • Omnichannel inbox with case/ticket management, SLA controls and intelligent work distribution • AI chatbots (OpenAI) and the cVortex Copilot assistant for agents • No-code/low-code service and automation flows • Voice: IVR, outbound dialing and call recording • Bulk messaging via WhatsApp, email and SMS • NPS and CSAT surveys, dashboards and reports • Open API and integrations • Official Meta Business Partner Customer results include a 94% reduction in average waiting time and 1.3 million automated confirmations per month for a healthcare network. Recognition: Smart Customer Award 2026 (Gold in Customer Experience Management, Gold in AI for CX, Silver in CX Automation) and TOP 3 at The Customer Summit 2026. — A cVortex é uma plataforma brasileira de atendimento omnichannel que reúne WhatsApp, Instagram, Messenger, Telegram, webchat, e-mail, SMS e voz em um só lugar, com IA nativa. Fundada em 2019, com sede em Uberlândia (MG), ajuda médias e grandes empresas a atender mais rápido, com menos custo e rastreabilidade total. Premiada no Smart Customer 2026 (2 ouros e 1 prata) e TOP 3 no The Customer Summit 2026. Site: https://cvortex.com