Best Contact Center Software - Page 21

Contact Centre Solution

Contact Centre Solutions

Contact Cloud

ContactQ

ContactQ is a multi-channel communications platform. It enables the intelligent handling of calls using a common interface design.

ContactShip

ContactShip is a contact center platform where AI agents and people work on the same phone calls and WhatsApp conversations. Voice agents answer and make calls in Spanish, with more than 150 voices and accents and a response time of about 1.5 seconds. They book appointments in Google Calendar, answer from your documents (PDF, DOCX, XLSX, CSV or TXT), qualify leads and transfer the call to a person when it should. Every call is recorded, transcribed and summarized. WhatsApp agents answer and follow up in the same inbox your team uses for calls, Instagram and Messenger, with queues, skill-based routing and a softphone for the human team. Run call and WhatsApp campaigns, move contacts through pipelines, and send webhooks to Make, n8n or Zapier. Buy local numbers in Mexico, Colombia and Argentina (and the US and Canada) inside the app, no Twilio account needed. Plans start at USD 49 a month, with a 7-day free trial and no card.

Context to Call

Ctalk

The Ctalk contact centre system helps businesses elevate their professional image by identifying and effectively solving current business communication challenges.

CT-MAX

Cuego

Cuego is an AI-powered Customer Contact Platform that brings customer conversations, customer data, knowledge, workflows, people, and AI together in one workspace. Customer service teams manage interactions across email, chat, voice, and other channels while giving both employees and AI agents the full context behind every customer conversation. Cuego connects with e-commerce platforms, CRM, ERP, logistics, and other business systems. This allows humans and AI to understand who the customer is, what happened before, what is happening now, and what needs to happen next. Unlike AI tools that only generate answers, Cuego AI agents can also take action. When permitted, they can use connected systems and workflows to autonomously complete customer service tasks within configurable rules, permissions, and escalation boundaries. When human attention is required, Cuego hands over the conversation with the complete customer context, history, and relevant data intact. Key capabilities include: * Unified customer conversations across channels * Customer profiles and interaction history * AI agents that can answer and take permitted actions * Human-in-the-loop escalation and handover * Customer service automation and workflow execution * Knowledge management * Intelligent routing * Voice, email, chat, and digital customer interactions * Integrations with e-commerce, CRM, ERP, logistics, and other business systems Cuego is built for customer service and customer experience teams that want humans and AI agents to work from the same customer context from conversation to resolution.

Customer Interaction Manager

Custom omnichannel contact center solution

Reach your customers anytime, anywhere, and empower your team to manage communication flows in one platform.

cVortex

cVortex is a Brazilian omnichannel customer service platform that brings WhatsApp, Instagram, Facebook Messenger, Telegram, webchat, email, SMS and voice into a single workspace, with AI built in. Founded in 2019 and headquartered in Uberlândia, Brazil, cVortex helps mid-sized and large companies serve customers faster, at lower cost and with full traceability. Key capabilities: • Omnichannel inbox with case/ticket management, SLA controls and intelligent work distribution • AI chatbots (OpenAI) and the cVortex Copilot assistant for agents • No-code/low-code service and automation flows • Voice: IVR, outbound dialing and call recording • Bulk messaging via WhatsApp, email and SMS • NPS and CSAT surveys, dashboards and reports • Open API and integrations • Official Meta Business Partner Customer results include a 94% reduction in average waiting time and 1.3 million automated confirmations per month for a healthcare network. Recognition: Smart Customer Award 2026 (Gold in Customer Experience Management, Gold in AI for CX, Silver in CX Automation) and TOP 3 at The Customer Summit 2026. — A cVortex é uma plataforma brasileira de atendimento omnichannel que reúne WhatsApp, Instagram, Messenger, Telegram, webchat, e-mail, SMS e voz em um só lugar, com IA nativa. Fundada em 2019, com sede em Uberlândia (MG), ajuda médias e grandes empresas a atender mais rápido, com menos custo e rastreabilidade total. Premiada no Smart Customer 2026 (2 ouros e 1 prata) e TOP 3 no The Customer Summit 2026. Site: https://cvortex.com

CX Solutions Suite

CyTrack Customer Experience (CX) technology seamlessly integrates into your telephone systems, CRM and database, allowing you to respond swiftly and professionally to customers across a broad range of channels.

Cytracom

Cytracom provides enterprise-grade Hosted VoIP and unified communications to businesses nationwide.Cytracom's VoIP solutions provide cost savings, mobility, scalability and reliability with a platform built on the most advanced cloud-based VoIP technology in the world, .

Average Rating: 4.0/5.0

Total Reviews: 6

DeepCall

DeepCall is an AI powered cloud contact center & unified communication platform built by Sarv.com to run large-scale, mission-critical customer interactions. It enables enterprises and government institutions to manage inbound and outbound voice and digital channels from a single platform. DeepCall supports cloud telephony, IVR, ACD, voice broadcasting, number masking, hosted numbers, and omnichannel engagement across Voice, SMS, Workspace, AI, Workflow. The platform is designed for extreme scale and reliability, managing 107 million plus calls daily and powering millions of emergency responses across India’s national and state helplines like 112. DeepCall integrates seamlessly with multiple CRM systems through APIs and webhooks, enabling automated workflows and real-time insights. With built-in conversational AI, speech intelligence, and analytics, DeepCall helps organizations improve responsiveness, compliance, and customer experience while maintaining 99.99 percent uptime and enterprise-grade security.