Best Contact Center Software - Page 17

Avaya Experience Platform

Axialys

Axialys is a CCaaS (Contact Center as a Service) platform that centralizes voice communications within business management tools. Built on a high-availability cloud infrastructure, the solution specializes in deep native synchronization with CRMs such as Salesforce, Zendesk, and HubSpot, allowing for automated data logging and simplified workflow management. The platform includes a suite of AI-driven tools designed for operational efficiency: Voice Automation: Configurable IVR and AI Voicebots for automated call handling. Operational Intelligence: Real-time speech analytics, sentiment detection, and automated call transcription. Agent Tools: CTI (Computer Telephony Integration) toolbar for click-to-call and instant customer context pop-ups. Supervision: Live monitoring dashboards and advanced reporting on key KPIs (AHT, CSAT, occupancy rates). Axialys provides a scalable technical framework for companies needing to stabilize their global telephony and unify their customer data into a single source of truth.

Banx VoIP

Banx VoIP offers a comprehensive Voice over Internet Protocol service designed to replace traditional landline systems, enabling businesses to make and receive calls over high-speed internet connections. This transition not only reduces costs associated with conventional phone systems but also introduces a suite of advanced features that enhance communication efficiency and flexibility. Banx supports the 2talk platform, ensuring reliability and stability comparable to major telecom providers. Additionally, Banx specializes in the deployment of 3CX and Yeastar Cloud PBX systems, providing scalable and secure solutions tailored to diverse business needs. , [banx.net.nz] Key Features and Functionality: - Advanced Call Routing and Interactive Voice Response : Direct incoming calls to appropriate departments or individuals using customizable menus, improving customer experience and operational efficiency. - Voicemail and Call Recording: Access voicemails for each phone line and utilize call recording for accountability, quality assurance, and training purposes. - Call Redirection and Advanced Routing: Easily reroute calls to voicemail or emergency numbers during holidays or after hours, ensuring continuous business operations. - Multiple Direct-Dial Numbers: Assign up to five direct-dial numbers in the basic plan, allowing employees to have individual extensions for direct customer contact. - Softphone Integration: Replace traditional desk phones with softphone applications on PCs or smartphones, enabling call management from any location and supporting remote work environments. - Unified Communications: Beyond voice calls, Banx VoIP supports audio and video calls, real-time team availability status, video meetings with chat and screen sharing, and instant messaging with file sharing capabilities. - Security and Backup: Features include automatic detection and blacklisting of SIP attack tools, global IP blacklist updates, encrypted traffic via the 3CX Tunnel, and automatic failover for instant backup. Primary Value and Solutions Provided: Banx VoIP addresses the limitations of traditional telephony by offering a cost-effective, feature-rich communication solution that leverages existing internet infrastructure. Businesses benefit from reduced operational costs, enhanced call management capabilities, and the flexibility to support remote work setups. The integration of advanced PBX systems like 3CX and Yeastar Cloud ensures scalability and security, catering to the evolving needs of modern enterprises. By adopting Banx VoIP, organizations can streamline their communication processes, improve customer interactions, and adapt to dynamic business environments with ease. , [banx.net.nz]

BeepBack

BeInContact

Belsmart

Belsmart is a cloud-based outbound dialer and omnichannel contact center platform built for sales teams, BPOs, and high-volume calling operations that need more live conversations without adding headcount. It brings four core products together on one platform: an Auto Dialer, a Predictive Dialer, a Cloud PBX phone system with a white-label option for resellers, and an Omnichannel Contact Center that unites voice, SMS, WhatsApp, email, and chat. Teams get the dialing speed of an enterprise contact center, the CRM connectivity of a modern sales tool, and the compliance controls regulated industries demand. Everything runs from a web browser, with no hardware to buy or maintain. Whether you run a five-person real estate team or a 500-seat BPO floor, Belsmart is designed to increase live conversations per agent hour, cut idle time between calls, and keep every interaction compliant, recorded, and logged. THE BELSMART PRODUCT SUITE Auto Dialer The Belsmart Auto Dialer takes manual dialing off your team's plate. Upload a list or sync one from your CRM. The system then dials numbers automatically, skips busy signals and dead lines, and connects agents to the next contact the moment a call ends. It's built for cold calling, telesales, appointment setting, lead generation, and follow-up campaigns where speed to lead matters. Predictive Dialer The Predictive Dialer decides how many lines to dial and when, using real-time algorithms that weigh agent availability, average handle time, and historical answer rates. Only answered calls reach agents, so reps spend their time talking instead of waiting through rings, voicemails, and no-answers. Adjustable pacing and abandon-rate controls let managers balance high throughput with compliance. Cloud PBX and White-Label PBX Belsmart's Cloud PBX gives your business a complete phone system in the cloud. It includes auto attendants, call forwarding, call transfer, voicemail, ring groups, and extensions that work wherever your team does. Telecom resellers, MSPs, and agencies can use the White-Label PBX to brand the platform as their own and offer it to clients. Multitenancy lets them manage every account from one place. Omnichannel Contact Center The Omnichannel Contact Center brings voice, SMS, WhatsApp Business, email, and live chat into a single agent workspace. Agents see every touchpoint in one timeline, and managers run multichannel campaigns from one dashboard. Customers reach your team on the channels they already prefer. FOUR DIALING MODES ON ONE PLATFORM Not every list deserves the same approach. Belsmart lets you match dialing speed to list quality and conversation value, campaign by campaign. Power dialing calls one number per agent automatically, back to back. It's ideal for warm leads and teams that want a steady pace without dropped calls. Parallel dialing places multiple calls at once per agent and connects the first live answer. It dramatically raises contact rates on large, cold, or aged lists. Preview dialing shows agents the contact record, call history, and notes before the call is placed. It's a strong fit for high-value B2B deals, account management, and complex sales. Manual dialing gives reps click-to-call control for callbacks, sensitive conversations, and one-off outreach. Supporting features include: Answering machine detection and automated voicemail drop Scheduled callbacks List management and lead recycling Campaign-level pacing controls Voice broadcasting to send pre-recorded messages to large audiences at once NATIVE CRM INTEGRATIONS Belsmart connects natively with HubSpot, Salesforce, Zoho CRM, Pipedrive, and Freshsales. Two-way sync keeps contacts, leads, and deals current in both systems. Screen pops show agents the full contact history the moment a call connects, so every conversation starts with context. Every call is logged automatically with its duration, disposition, notes, and recording link. Disposition-triggered workflows act on the outcome of each call. They can update deal stages, create follow-up tasks, assign leads, or send an SMS or WhatsApp message. This eliminates manual data entry and keeps your pipeline accurate. For custom systems, Belsmart offers an open API and webhooks, along with custom development and integration services. BUILT-IN COMPLIANCE AT DIAL TIME Outbound calling carries real regulatory risk, so Belsmart builds compliance into the dialing engine instead of leaving it to spreadsheets. Before each call is placed, the platform can: Run TCPA and GDPR checks Scrub numbers against internal and national Do Not Call lists Verify consent records Enforce calling windows based on the contact's local time zone and state rules Calls that fail a check are blocked automatically, and every decision is logged for audit trails. This matters most in insurance, financial services, solar, and home services, where a single violation can be costly. CALLER ID MANAGEMENT AND ANSWER-RATE PROTECTION Even the best dialer fails if nobody picks up. Belsmart includes caller ID management with local presence dialing, number pools and rotation, and number health monitoring. Spam-label remediation finds flagged numbers and restores their reputation, so your calls display properly and answer rates stay strong. AI VOICE BOTS AND IVR Belsmart supports AI voice bots and interactive voice response (IVR) to automate routine conversations at scale. AI voice bots handle appointment and payment reminders, lead qualification, surveys, and after-hours follow-up, then hand qualified prospects to live agents. Multi-level IVR menus route inbound callers to the right team, queue, or self-service option. That cuts wait times and frees agents for higher-value calls. SMS AND WHATSAPP BUSINESS MESSAGING Many prospects won't answer the first call but will reply to a text. With two-way SMS and WhatsApp Business messaging, agents can follow up instantly, send templates and confirmations, share documents, and keep conversations moving. Automated message sequences can be triggered by call dispositions, missed calls, or campaign rules. Single-touch calling becomes true multichannel outreach. CALL RECORDING, ANALYTICS, AND QA MONITORING Managers get full visibility into performance. Call recording supports training, quality assurance, and dispute resolution, with secure storage and easy search. Real-time dashboards track agent status, calls per hour, talk time, connect rates, conversions, and campaign results as they happen. Live supervision lets supervisors listen in, whisper coaching that the customer can't hear, or barge into a call when needed. QA scorecards and historical reports help you spot top performers, close skill gaps, and keep improving scripts and campaigns. WORKFLOW AUTOMATION AND LEAD MANAGEMENT Beyond dialing, Belsmart automates the repetitive work that slows teams down: lead distribution and routing, callback reminders, follow-up sequences, task creation, and status updates. Built-in lead management keeps lists organized, deduplicated, and prioritized, so agents always call the right contact at the right time. INDUSTRIES WE SERVE Real estate: Reach expired listings, FSBOs, and buyer leads quickly, with power and parallel dialing plus instant SMS follow-up. Financial services: Run compliant outreach for lending, collections, and advisory services, backed by consent checks, recordings, and audit-ready logs. Insurance: Work aged and fresh leads at scale while enforcing TCPA rules, calling windows, and state-level restrictions. Solar: Qualify homeowners faster with AI voice bots and parallel dialing, then book site appointments directly into your CRM. Home services: Fill schedules for HVAC, roofing, plumbing, and remodeling with appointment reminders, callbacks, and WhatsApp updates. IT services: Power B2B prospecting with preview dialing, rich CRM context, and long-cycle follow-up workflows. BPO call centers: Manage multiple clients, campaigns, and teams from one platform with multitenancy, white-labeling, detailed reporting, and QA tools. WHY TEAMS CHOOSE BELSMART One platform instead of many: Dialer, phone system, messaging, AI automation, and analytics in one place, with one login and one bill. Fully cloud-based: No hardware, on-site servers, or complex installs. Agents work from the office or remotely with just a browser and a headset. Scalable and reliable: High availability and strong performance even during peak calling hours, from a handful of users to hundreds of seats. Easy to use: An intuitive interface that new agents learn quickly, with no technical expertise required. End-to-end support: Setup, configuration, deployment, training, and ongoing technical support, plus customization and API integration services for unique requirements. Competitive pricing: Enterprise-grade capabilities at a price that works for growing teams and large operations alike. Continuous innovation: Regular releases add new features based on customer needs and industry trends. Belsmart helps outbound teams make more connections, have better conversations, and close more business, while keeping every call compliant and every interaction logged. Visit belsmart.io to book a demo.

BlueTweak

BlueTweak is an omnichannel customer support platform built for support teams and contact centres managing high volumes of customer interactions across multiple channels. With more than 20 years of experience, BlueTweak serves clients from multiple industries like: airline & aviation, e-commerce, traditional call centers or BPO, technology, public sectors, finance and more. The platform brings voice, email, live chat, webforms, social messaging, and WhatsApp into a single agent workspace, so teams handle every interaction without switching between disconnected tools. Every interaction is automatically converted into a trackable support ticket, giving managers full visibility into queues, workloads, and resolution status across the operation. BlueTweak combines omnichannel support with AI features designed to reduce manual work at every stage of the workflow: automatic ticket classification and routing, sentiment analysis, AI-generated ticket summaries, suggested replies, call transcription, and voicebot and chatbot capabilities. A shared knowledge base powers AI-suggested replies and bot flows, keeping responses consistent across channels and reducing training time for new agents. Beyond handling interactions, the platform includes workforce management, analytics and reporting, quality assurance, customer surveys, and multilingual support with real-time translation across chat, email, and voice, making it suitable for teams serving customers across multiple markets. BlueTweak is designed for medium to large businesses in e-commerce, telecom, healthcare, finance, public sector, and BPO environments. It supports cloud and on-premise deployment and integrates with existing systems via open APIs. BlueTweak is designed to offer exceptional support through the multitude of already present features for enhancement of agents, and unifying everything in one place, without disrupting day-to-day businesses.

BluIP Cloud UC

Unified Communications as a Service (UCaaS) Delivering enterprise-grade voice, video, messaging, and collaboration Cloud Telephony Products We offer a comprehensive suite of services including Cloud PBX, a feature-rich virtual phone system, SIP Trunking for seamless integration with your existing infrastructure, and direct PSTN calling for both Microsoft Teams and Webex. This powerful combination empowers your teams to collaborate and connect effortlessly, regardless of location or platform. Cloud PBX Enhanced SIP Trunking BluIP Connect with Webex Microsoft Operator Connect Enhanced Cloud Calling for Microsoft Teams WebRTC Console

BroadVoice

XBP provides communication software solutions for administrator portal, call conference, auto attendant, virtual office, etc.

Average Rating: 4.5/5.0

Total Reviews: 1

BVoIP

bvoip (www.bvoip.com) helps IT and Managed Service Providers attack voice and unified communications worldwide. Having come out of the MSP space, bvoip designed its program to not only automate how MSP’s interact with their existing systems and tools but to also assist MSP’s with an offering to standardize their Unified Communications offering to their customers. bvoip is currently available in North America, Europe, and the Australian / New Zealand Regions.

C3 Cloud Contact Center

Cactus

Cactus is an AI-driven answering service tailored for home service businesses, designed to ensure that every customer call is promptly addressed, every lead is efficiently booked, and existing revenue opportunities within the business are fully realized. Operating around the clock, Cactus functions as a 24/7 virtual receptionist, capturing every call and converting leads into scheduled jobs without the need for additional hires or increased budgets. Key Features and Functionality: - 24/7 Call Answering: Ensures no call goes unanswered, capturing after-hours and overflow leads to maximize booking opportunities. - Instant Lead Response: Responds to web leads from platforms like Google Local Services Ads and Angi within 60 seconds, significantly increasing the likelihood of securing the job. - Direct CRM Integration: Automatically logs and schedules every lead into the business's CRM system, streamlining operations and reducing manual data entry. - Live Call Transfer: Seamlessly transfers calls to human staff when a personal touch is required, ensuring a smooth customer experience. - Spam Blocking: Filters out spam calls, saving businesses valuable time and allowing focus on genuine customer inquiries. - Revenue Recovery: Identifies and reactivates dormant customers, follows up on open estimates, and sends automated appointment reminders, tapping into potential revenue sitting uncontacted in the CRM. Primary Value and Solutions Provided: Cactus addresses critical challenges faced by home service businesses, including missed calls, slow response times, and underutilized customer databases. By ensuring rapid response to every inquiry and automating follow-ups, Cactus helps businesses capture more leads, reduce revenue leakage, and enhance customer satisfaction. This leads to increased job bookings, higher revenue, and a more efficient operation without the need for additional staffing.

Callbook.ai

Call Center

Instadesk Call Center is a cloud-based contact center software solution that unifies inbound and outbound voice operations with AI-powered automation, omnichannel support, and native CRM integration. It is designed for global enterprises and customer support teams that manage high call volumes across multiple time zones and regions. The platform provides a single agent workspace that displays customer data, order history, and ticket status automatically when a call arrives. Key use cases include: Inbound call management – skill-based and IVR routing matches callers to the right agent by language, workload, or customer priority Outbound call campaigns – predictive dialing, smart retry logic, and number detection for sales follow-ups and notifications Omnichannel support – integrates voice, chat, email, and WhatsApp into one unified dashboard Performance monitoring – real-time dashboards track queue length, wait times, and agent availability Core features of Instadesk Call Center include: Global line coverage with 99.95% SLA and elastic scaling to handle call spikes without dropped calls Native CRM integration with Salesforce, HubSpot, Zoho, and other platforms for automatic screen pops and context preservation AI-powered agent assist that suggests knowledge articles and auto-fills ticket fields during live calls Skill-based and IVR routing that directs callers based on agent expertise, language, and current workload Real-time monitoring and quality inspection allowing supervisors to listen, coach, and generate compliance reports Callback queuing that lets customers request a return call instead of waiting on hold Cloud deployment with public, private, or hybrid options and rapid setup within hours The system supports 30+ languages and 56 accents with real-time translation. It integrates with existing telephony infrastructure via SIP trunking or cloud PBX and requires no on-premise hardware. Instadesk Call Center serves industries including e-commerce, financial services, logistics, manufacturing, and healthcare. The platform offers elastic scaling for seasonal call volume spikes and supports remote and distributed agent teams across multiple locations.

Call Center as a Service