Best Contact Center Consulting Providers - Page 4

Premium Plus

Premium Plus is a certified Zendesk partner with a strong track record in helping CX and EX teams succeed. Over 1,000 organisations trust us to guide them through every stage of their Zendesk journey. We assist with everything from choosing and buying Zendesk licences to setting up the platform and making ongoing improvements. Our focus is on building long-term partnerships, so you get continuous support and enhancements instead of just a one-off setup. Premium Plus has played an early and active role in Zendesk AI innovation. As the original partner for Ultimate (now Zendesk AI Agents) and a Zendesk AI Certified Implementation Partner, we have in-depth experience with the platform’s most advanced features. Our team includes multiple Zendesk AI-certified experts who work side-by-side with clients to deploy AI tools like AI Agents and Agent Copilot. These solutions help automate routine queries, give agents real-time insights, and create faster, more personalised experiences for both customers and employees. We are committed to helping organisations harness the latest Zendesk capabilities to drive measurable outcomes and continuous improvement. Key services and benefits include: - Zendesk licence procurement and management - End-to-end implementation and workflow configuration - AI Agents and Agent Copilot setup for 80%+ automation and agent productivity - Integration with CRM, communication, and productivity tools - Custom app development and help centre customisation - Ongoing optimisation, training, and strategic consultancy Premium Plus’s expertise and commitment to client success are reflected in numerous Zendesk awards, including EMEA Zendesk Excellence Partner of the Year 2024 and Zendesk Partner of the Year 2023. These awards highlight our dedication to delivering results and client satisfaction. Organisations partnering with Premium Plus typically experience faster ticket resolution, higher customer satisfaction scores, and ongoing improvement in their support operations. Premium Plus is the long-term partner for companies seeking to maximise the value of Zendesk through strategic guidance, tailored support solutions, continuous optimisation, and scalable, AI-powered customer and employee service operations.

Presidio

Presidio is a leading IT solutions provider assisting clients in harnessing technology innovation and simplifying IT complexity to digitally transform their businesses and drive return on IT investment. Our Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions enable our almost 7,000 middle market, enterprise and government clients to take advantage of new digital revenue streams, omnichannel customer experience models, and the rich data insights generated by those interactions.

Average Rating: 3.5/5.0

Total Reviews: 4

Probe CX

We are a leading customer experience organisation, operating across the Pacific, Asia, North America and Africa. We design and deploy solutions anchored around the delivery of exceptional customer experiences through our Customer Management, Consulting and Intelligent Automation businesses.

Radical Human Intelligence

Our patent-pending AI-Driven Radical Human Intelligence™️ platform identifies key customer engagement challenges.

rethinkCX

Full service customer experience consulting firm, specializing in outsourcing, journey mapping and CX technology.

ROI CX Solutions

ROI CX Solutions is a contact center and business process outsourcing (BPO) partner that gives growing companies enterprise-grade customer support without building, staffing, and managing an in-house operation. Founded in 2008, ROI CX Solutions handles inbound and outbound customer interactions for Fortune 500 and mid-size companies, helping them lower operating costs, raise customer satisfaction, improve CX and operational efficiency, provide staffing flexibility, ensure quick scalability and keep internal teams focused on core business priorities. Core Value Proposition: ROI CX Solutions solves three problems that stretch in-house support teams: the cost and complexity of staffing a 24/7 contact center, inconsistent service across channels, and support capacity that can't flex with demand. Operating since 2008 across 8+ locations in seven countries, with 5,500+ trained professionals and support in 21+ languages, ROI CX Solutions delivers award-winning inbound and outbound contact center services, omnichannel coverage, and AI-enhanced technology under one managed partnership so businesses scale support up or down without hiring, training, or infrastructure overhead. Key Capabilities: Omnichannel Support: ROI CX Solutions handles customer interactions across all channels including phone, email, live chat, and social media within a single coordinated operation, so customers get a consistent experience regardless of channel and context carries across every touchpoint. Inbound and Outbound Contact Center Services: ROI CX Solutions provides award-winning inbound support, including customer service, help desk, and technical support, alongside outbound programs for sales, retention, and follow-up, all managed by trained agents and measured against client service standards. AI-Enhanced Technology: ROI CX Solutions applies AI to automate routine requests, assist agents during live interactions, and streamline workflows, reducing handle times and cost per contact while keeping human agents on the interactions that need them with human-in-the-loop oversight. Scalable, Global Staffing: With 5,500+ employees across locations in the United States, Mexico, the Philippines, South Africa, Tunisia, Colombia, and Belize, and support in 21+ languages, ROI CX Solutions offers onshore, nearshore, and offshore coverage that scales to match seasonal spikes, product launches, and rapid growth, so service quality holds steady as volume fluctuates. Security and Compliance: ROI CX Solutions maintains PCI, HIPAA & HITRUST, SOC 2, and ISO 27001 compliance, giving clients in regulated industries a contact center partner that meets strict data-security & privacy requirements. Industry Specialization: ROI CX Solutions builds custom support programs for specific sectors including healthcare, insurance, banking and finance, utilities, government, retail, eCommerce, and real estate rather than applying a single template across accounts. ROI CX Solutions vs. Alternatives: Unlike building an in-house contact center, ROI CX Solutions removes the cost and lead time of recruiting, training and retaining agents, plus the capital expense of contact center technology. As a result, clients get a staffed, managed operation instead of a hiring project. Unlike generic call center vendors that apply one playbook to every account, ROI CX Solutions designs programs around the client's specific industry and workflows and holds PCI, HIPAA & HITRUST, SOC 2, and ISO 27001 compliance for regulated work. And unlike offshore-only providers, ROI CX Solutions operates onshore, nearshore, and offshore across seven countries, giving clients flexibility in coverage hours, language, cost, and geography. Who Should Use ROI CX Solutions: ROI CX Solutions serves small, medium and enterprise businesses that need to improve customer service & CX while keeping internal teams focused on core priorities, companies whose support volume fluctuates and requires fast scalable capacity, and organizations in regulated industries like healthcare, banking, insurance, government, that need a compliant support partner. It fits both Fortune 500 enterprises and mid-size companies, from businesses outsourcing support for the first time to established operations expanding coverage across channels, languages, or regions. Outcome: With ROI CX Solutions, businesses lower operational costs, raise customer satisfaction and loyalty, scale support capacity to meet demand, improve operational efficiency, and improve customer experience. Backed by 5,500+ agents across seven countries, 21+ languages, and enterprise-grade compliance, internal teams redirect their time and focus from managing support to the strategic initiatives that drive revenue growth.

Snapshotz

Snapshotz is the first CX assessment app to evaluate and map the current state of contact centre and digital (RPA & AI) service delivery to the ISO 18295 customer service delivery standards.

Softtop

Softtop Limited, a pioneering force in telecom technology and retail voice solutions. With a rich legacy of innovation, Softtop Limited offers cutting-edge voice carrier services, revolutionizing the way businesses communicate. Experience seamless and reliable voice connectivity, coupled with advanced features that enhance communication efficiency. Softtop Limited empowers businesses with top-tier voice solutions, ensuring crystal-clear audio quality and unmatched reliability. Stay ahead of the competition and unlock the true potential of voice communication with Softtop Limited's industry-leading technology and exceptional service.

Solutions Wizard

Launched in 2009 and with a network of consultants distributed worldwide, we lead the business assessment and benchmarking world of CX. Fast, powerful, and comprehensive, Snapshotz's true value rests on providing the answers you need to elevate CX to a new level. Take control today.

Strategic Contact

We’re passionate about solving contact center challenges — whether it’s helping spearhead a new initiative, being a catalyst for change, introducing new technologies or processes, planning for or leading implementation, transferring knowledge, or adding expertise and bandwidth to client project teams.

SWIFT Routing

Aria Solutions’ SWIFT Routing is a pre-built enterprise agent skills-based routing solution. This solution includes basic-to-complex features that are enabled as needed through configuration.

TDCX

Singapore-headquartered TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities. TDCX’s commitment to delivering positive outcomes for our clients extends to its role as a responsible corporate citizen. Its Corporate Social Responsibility program focuses on positively transforming the lives of its people, its communities and the environment. TDCX employs more than 17,800 employees across 30 campuses globally, specifically in Brazil, Colombia, Hong Kong, India, Indonesia, Japan, Malaysia, Mainland China, Philippines, Romania, Singapore, South Korea, Spain, Thailand, Türkiye, and Vietnam.

Average Rating: 4.2/5.0

Total Reviews: 3

Technology Navigation, Inc.

Discovering the right technology solutions can feel like a steep climb, filled with complex options, evolving trends, and hidden challenges throughout the journey. At Technology Navigation, we guide you every step of the way. We are an award-winning advisory and IT brokerage firm committed to helping businesses confidently navigate the complex landscape of technology solutions. By partnering with Technology Navogation, you gain a trusted partner who empowers you to make informed decisions, streamline implementation efficiency, and drive long-term success with scalable, tailored solutions.

TELUS Digital

TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX™ is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds. Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work.

Average Rating: 5.0/5.0

Total Reviews: 1

Trace3

Trace3 delivers business transformation. We consult on, integrate, and operate convergent solutions across data, security and cloud that embrace emerging technology and drive measurable value. For more information, visit trace3.com.