# Best Contact Center Consulting Providers - Page 4

## How Many Contact Center Consulting Providers Products Does G2 Track?

**Total Products under this Category:** 65

### Category Stats (Aug 2026)

- **Average Rating:** 4.46/5 The average rating of products in this category, based on all submitted ratings

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Consulting Providers Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 300+ Authentic Reviews
- 65+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

**Sponsored**

### Criteria

Hire to Inspire: Reveal the real potential behind every candidate with science you can trust and AI you can explain. Scientifically validated assessments, structured interviews, and talent development tools built to improve hiring outcomes and designed with your candidates in mind. Criteria is a comprehensive talent management platform designed to enhance talent acquisition and workforce development outcomes. This innovative solution provides organizations with the tools necessary to identify, assess, and nurture the best-fit talent for their specific needs. By integrating advanced candidate assessments and structured interview processes, Criteria enables companies to make informed hiring decisions while fostering a culture of continuous improvement and growth among their teams. With a focus on both pre-hire and post-hire phases, Criteria supports a wide range of use cases, from evaluating candidates to facilitating ongoing employee training and performance management. This holistic approach ensures that organizations not only attract top talent but also retain and develop high-performing teams. Criteria's assessments can be customized to align with specific job requirements, ensuring that the selection process is both relevant and efficient. Additionally, the platform offers structured interview frameworks that guide hiring managers in conducting focused interviews, helping to reduce bias and improve the overall quality of candidate evaluations. Beyond the hiring process, Criteria offers Develop, an innovative post-hire development tool. The platform provides resources for ongoing employee engagement and professional development, thanks to 24/7 AI-driven coaching. By leveraging data-driven insights, organizations can identify areas for improvement and enhance employee skills and productivity. This continuous feedback loop not only boosts individual performance but also contributes to the overall success of the organization. Criteria's comprehensive suite of tools empowers organizations to unlock the full potential of their workforce, ensuring that they not only hire the right talent but also cultivate an environment where employees can thrive and contribute to long-term success.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2264&secure%5Bchosen_at%5D=2026-08-02T04%3A04%3A39Z&secure%5Bdisplayable_resource_id%5D=261&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=21088&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=21088&secure%5Bresource_id%5D=2264&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-consulting%3Fpage%3D4&secure%5Btoken%5D=40f810993b7179ce02796c540f1e8f8f4cdbff04ff972017cd00cc955a37305c&secure%5Burl%5D=https%3A%2F%2Finfo.criteriacorp.com%2Fvideo-interviewing-demo-request%2F%3Futm_medium%3Dpaid_social%26utm_source%3Dg2&secure%5Burl_type%5D=custom_url)

### [Premier CX](https://www.g2.com/products/premier-cx/reviews)

Premier CX is an award-winning creative customer touch point agency that reduces costs and increases customer contact opportunities for brands and businesses across every sector.

#### Who Is the Company Behind Premier CX?

- **Seller:** [Premier CX](https://www.g2.com/sellers/premier-cx)
- **Year Founded:** 1996
- **HQ Location:** Whitchurch, GB
- **Twitter:** @premiercx  
159 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0a8bf84274e25319161aceebbc60182cf05b5f068c66111b3f31ef6fe5cc87cb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpremiercx%2F&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

### [Premium Plus](https://www.g2.com/products/premium-plus/reviews)

Premium Plus is a certified Zendesk partner with a strong track record in helping CX and EX teams succeed. Over 1,000 organisations trust us to guide them through every stage of their Zendesk journey. We assist with everything from choosing and buying Zendesk licences to setting up the platform and making ongoing improvements. Our focus is on building long-term partnerships, so you get continuous support and enhancements instead of just a one-off setup. Premium Plus has played an early and active role in Zendesk AI innovation. As the original partner for Ultimate (now Zendesk AI Agents) and a Zendesk AI Certified Implementation Partner, we have in-depth experience with the platform’s most advanced features. Our team includes multiple Zendesk AI-certified experts who work side-by-side with clients to deploy AI tools like AI Agents and Agent Copilot. These solutions help automate routine queries, give agents real-time insights, and create faster, more personalised experiences for both customers and employees. We are committed to helping organisations harness the latest Zendesk capabilities to drive measurable outcomes and continuous improvement. Key services and benefits include: - Zendesk licence procurement and management - End-to-end implementation and workflow configuration - AI Agents and Agent Copilot setup for 80%+ automation and agent productivity - Integration with CRM, communication, and productivity tools - Custom app development and help centre customisation - Ongoing optimisation, training, and strategic consultancy Premium Plus’s expertise and commitment to client success are reflected in numerous Zendesk awards, including EMEA Zendesk Excellence Partner of the Year 2024 and Zendesk Partner of the Year 2023. These awards highlight our dedication to delivering results and client satisfaction. Organisations partnering with Premium Plus typically experience faster ticket resolution, higher customer satisfaction scores, and ongoing improvement in their support operations. Premium Plus is the long-term partner for companies seeking to maximise the value of Zendesk through strategic guidance, tailored support solutions, continuous optimisation, and scalable, AI-powered customer and employee service operations.

#### Who Is the Company Behind Premium Plus?

- **Seller:** [Premium Plus](https://www.g2.com/sellers/premium-plus)
- **Year Founded:** 2012
- **HQ Location:** St-Niklaas, BE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d5cc311727be7257d77efd65e266a0bd8c95b57efed67176449fc60284b758b4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpremium-plus&secure%5Burl_type%5D=linkedin_company_website)  
37 employees on LinkedIn®

### [Presidio](https://www.g2.com/products/presidio/reviews)

Presidio is a leading IT solutions provider assisting clients in harnessing technology innovation and simplifying IT complexity to digitally transform their businesses and drive return on IT investment. Our Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions enable our almost 7,000 middle market, enterprise and government clients to take advantage of new digital revenue streams, omnichannel customer experience models, and the rich data insights generated by those interactions.

**Average Rating:** 3.5/5.0

**Total Reviews:** 4

#### Who Is the Company Behind Presidio?

- **Seller:** [Presidio Networked Solutions](https://www.g2.com/sellers/presidio-networked-solutions)
- **HQ Location:** New York, New York, United States
- **Twitter:** @presidio  
6,629 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=845b49e78676d0512bb9e58143a7f67179b55c538b2caf13a9897e3d85348951&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpresidio-%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,066 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 25% Large

#### What Are Recent G2 Reviews of Presidio?

**["Presidio Review"](https://www.g2.com/survey_responses/presidio-review-8751809)**

**Rating:** 4.0/5.0 stars

_— Bryan B._

[Read full review](https://www.g2.com/survey_responses/presidio-review-8751809)

**["Working with Presidio in ServiceNow"](https://www.g2.com/survey_responses/presidio-review-11361513)**

**Rating:** 5.0/5.0 stars

_— Dale D._

[Read full review](https://www.g2.com/survey_responses/presidio-review-11361513)

#### What Are G2 Users Discussing About Presidio?

- [What is Presidio used for?](https://www.g2.com/discussions/what-is-presidio-used-for)

### [Probe CX](https://www.g2.com/products/probe-cx/reviews)

We are a leading customer experience organisation, operating across the Pacific, Asia, North America and Africa. We design and deploy solutions anchored around the delivery of exceptional customer experiences through our Customer Management, Consulting and Intelligent Automation businesses.

#### Who Is the Company Behind Probe CX?

- **Seller:** [Probe CX](https://www.g2.com/sellers/probe-cx)
- **Year Founded:** 1979
- **HQ Location:** Melbourne, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a36431651fe9810d62033a4988a5aa60f04c887a23849ed9423fa6c4fe1511bc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fprobe-cx%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,084 employees on LinkedIn®

### [Radical Human Intelligence](https://www.g2.com/products/radical-human-intelligence/reviews)

Our patent-pending AI-Driven Radical Human Intelligence™️ platform identifies key customer engagement challenges.

#### Who Is the Company Behind Radical Human Intelligence?

- **Seller:** [Radical Customer Experience](https://www.g2.com/sellers/radical-customer-experience)
- **Year Founded:** 2019
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e8e8d9caca132ed0a5efa2f82081a809a400b074e8f53063d1dea778534d1480&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fradicalcx&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [rethinkCX](https://www.g2.com/products/rethinkcx/reviews)

Full service customer experience consulting firm, specializing in outsourcing, journey mapping and CX technology.

#### Who Is the Company Behind rethinkCX?

- **Seller:** [rethinkCX](https://www.g2.com/sellers/rethinkcx)
- **HQ Location:** Toronto, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=92dcbb3df7578689ea6c3ee32ede030bdcbb692d1f0694d306aceecb33619c7b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frethinkcx&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [ROI CX Solutions](https://www.g2.com/products/roi-cx-solutions/reviews)

ROI CX Solutions is a comprehensive contact center solutions and business process outsourcing (BPO) partner designed to assist organizations in enhancing customer support, engagement, and overall growth. By offering a range of award-winning inbound and outbound contact center services, along with omnichannel support and advanced AI-enhanced technology, ROI CX Solutions caters to a diverse array of industries, ensuring that businesses can provide seamless and effective customer interactions. The primary target audience for ROI CX Solutions includes businesses seeking to improve their customer service operations while maintaining focus on their core priorities. This solution is particularly beneficial for companies that require scalable support systems to manage customer inquiries and interactions across various channels. With operations in over eight locations globally and a workforce of more than 5,500 trained professionals, ROI CX Solutions is equipped to handle the demands of businesses of different sizes and sectors, providing tailored solutions that meet specific operational needs. Key features of ROI CX Solutions include its advanced technology infrastructure, which leverages AI to enhance customer interactions and streamline processes. The omnichannel support allows businesses to engage with customers through various platforms, including phone, email, chat, and social media, ensuring a cohesive experience regardless of the channel used. Additionally, the flexibility of the services offered enables organizations to scale their operations according to fluctuating demand, which is crucial for maintaining high levels of customer satisfaction. The benefits of partnering with ROI CX Solutions extend beyond just improved customer service. By outsourcing contact center functions, businesses can significantly reduce operational costs while simultaneously boosting customer satisfaction and loyalty. This allows internal teams to concentrate on strategic initiatives and core business functions, ultimately driving revenue growth. The combination of tailored solutions and a dedicated workforce positions ROI CX Solutions as a valuable partner for organizations looking to optimize their customer engagement strategies and achieve long-term success.

#### Who Is the Company Behind ROI CX Solutions?

- **Seller:** [Connexus Resource Group](https://www.g2.com/sellers/connexus-resource-group)
- **Company Website:** connexusresourcegroup.com
- **HQ Location:** Bainbridge Island, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d717e13299cb8846f83eb4d50d534da66f7bec3a327afda323ff31c4e587929a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconnexus-resource-group%2F&secure%5Burl_type%5D=linkedin_company_website)  
288 employees on LinkedIn®

### [Snapshotz](https://www.g2.com/products/snapshotz/reviews)

Snapshotz is the first CX assessment app to evaluate and map the current state of contact centre and digital (RPA & AI) service delivery to the ISO 18295 customer service delivery standards.

#### Who Is the Company Behind Snapshotz?

- **Seller:** [CXSnapshotz](https://www.g2.com/sellers/cxsnapshotz)
- **HQ Location:** Auckland, New Zealand
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Softtop](https://www.g2.com/products/softtop/reviews)

Softtop Limited, a pioneering force in telecom technology and retail voice solutions. With a rich legacy of innovation, Softtop Limited offers cutting-edge voice carrier services, revolutionizing the way businesses communicate. Experience seamless and reliable voice connectivity, coupled with advanced features that enhance communication efficiency. Softtop Limited empowers businesses with top-tier voice solutions, ensuring crystal-clear audio quality and unmatched reliability. Stay ahead of the competition and unlock the true potential of voice communication with Softtop Limited's industry-leading technology and exceptional service.

#### Who Is the Company Behind Softtop?

- **Seller:** [Softtop](https://www.g2.com/sellers/softtop)
- **HQ Location:** Hong Kong, CN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=afe47c5659fc6028ecfd4129f2cb119448ebd6ff40e8cea25c55cb14569291f5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsofttop-ltd&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

### [Solutions Wizard](https://www.g2.com/products/solutions-wizard/reviews)

Launched in 2009 and with a network of consultants distributed worldwide, we lead the business assessment and benchmarking world of CX. Fast, powerful, and comprehensive, Snapshotz's true value rests on providing the answers you need to elevate CX to a new level. Take control today.

#### Who Is the Company Behind Solutions Wizard?

- **Seller:** [CXSnapshotz](https://www.g2.com/sellers/cxsnapshotz)
- **HQ Location:** Auckland, New Zealand
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Startup Hearten](https://www.g2.com/products/startup-hearten/reviews)

Over the past 35 years Startup Hearten has grown from a locally owned and operated distributor into a full service, highly skilled and accomplished consulting company and integrator of Unified Communications and Contact Centre solutions. With a rich history of nimbly growing our offerings to keep in step with each innovation in business communications, Startup Hearten is poised to continue this trend as we look ahead to the future.

#### Who Is the Company Behind Startup Hearten?

- **Seller:** [Startup Hearten](https://www.g2.com/sellers/startup-hearten)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Strategic Contact](https://www.g2.com/products/strategic-contact/reviews)

We’re passionate about solving contact center challenges — whether it’s helping spearhead a new initiative, being a catalyst for change, introducing new technologies or processes, planning for or leading implementation, transferring knowledge, or adding expertise and bandwidth to client project teams.

#### Who Is the Company Behind Strategic Contact?

- **Seller:** [Strategic Contact](https://www.g2.com/sellers/strategic-contact)
- **Year Founded:** 2004
- **HQ Location:** Beaverton, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7ac7c38c59b64d2e5cc549fc1e7036b0effa534fdada7638b8a516b2477c8b2d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstrategic-contact&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

### [SWIFT Routing](https://www.g2.com/products/swift-routing/reviews)

Aria Solutions’ SWIFT Routing is a pre-built enterprise agent skills-based routing solution. This solution includes basic-to-complex features that are enabled as needed through configuration.

#### Who Is the Company Behind SWIFT Routing?

- **Seller:** [Avtex](https://www.g2.com/sellers/avtex-9ccf6ee6-0884-4574-8f7b-b856ca229181)
- **Year Founded:** 1972
- **HQ Location:** Bloomington, MN
- **Twitter:** @avtex  
1,135 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dff4ebebfbab1d7fb9f9725b91b245dee6d192d44cb0d7dbd80aff707033048f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Favtex-solutions&secure%5Burl_type%5D=linkedin_company_website)  
168 employees on LinkedIn®

### [TDCX](https://www.g2.com/products/tdcx/reviews)

Singapore-headquartered TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities. TDCX’s commitment to delivering positive outcomes for our clients extends to its role as a responsible corporate citizen. Its Corporate Social Responsibility program focuses on positively transforming the lives of its people, its communities and the environment. TDCX employs more than 17,800 employees across 30 campuses globally, specifically in Brazil, Colombia, Hong Kong, India, Indonesia, Japan, Malaysia, Mainland China, Philippines, Romania, Singapore, South Korea, Spain, Thailand, Türkiye, and Vietnam.

**Average Rating:** 4.2/5.0

**Total Reviews:** 3

#### Who Is the Company Behind TDCX?

- **Seller:** [TDCX](https://www.g2.com/sellers/tdcx)
- **HQ Location:** Singapore, SG
- **Twitter:** @tdcxgroup  
1,054 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f51abb55ad18cb507299afe0569be18815a9e2cb3a40380ff7f421113492cbb7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftdcxgroup%2F&secure%5Burl_type%5D=linkedin_company_website)  
15,664 employees on LinkedIn®
- **Ownership:** NYSE: TDCX

#### Who Uses This Product?

- **Company Size:** 67% Large, 33% Small

#### What Are Recent G2 Reviews of TDCX?

**["A Nice Place to Start"](https://www.g2.com/survey_responses/tdcx-review-11454327)**

**Rating:** 4.0/5.0 stars

_— carmela T._

[Read full review](https://www.g2.com/survey_responses/tdcx-review-11454327)

**["Enable Digital World by TDCX"](https://www.g2.com/survey_responses/tdcx-review-8691972)**

**Rating:** 5.0/5.0 stars

_— Aditya V._

[Read full review](https://www.g2.com/survey_responses/tdcx-review-8691972)

### [Technology Navigation, Inc.](https://www.g2.com/products/technology-navigation-inc/reviews)

Discovering the right technology solutions can feel like a steep climb, filled with complex options, evolving trends, and hidden challenges throughout the journey. At Technology Navigation, we guide you every step of the way. We are an award-winning advisory and IT brokerage firm committed to helping businesses confidently navigate the complex landscape of technology solutions. By partnering with Technology Navogation, you gain a trusted partner who empowers you to make informed decisions, streamline implementation efficiency, and drive long-term success with scalable, tailored solutions.

#### Who Is the Company Behind Technology Navigation, Inc.?

- **Seller:** [Technology Navigation](https://www.g2.com/sellers/technology-navigation)
- **Year Founded:** 2010
- **HQ Location:** Lone Tree, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=950e25d3c77ba0cd3785767c1047ca17f290d97bb8770daedd687aa4e8e71961&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftechnavinc&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

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 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

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