# Best Concierge Software

  *By [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)*

   Concierge software provides hotel concierges with the necessary tools to fulfill the needs of a hotel’s guests and staff. Solutions are designed to provide concierges with a database of nearby attractions and restaurants to offer as suggestions for guests, as well as the ability to schedule activities and make reservations for guests. Concierge software also contains means to fulfill special item requests for guests and may facilitate services such as dry cleaning or travel arrangement. In many cases, concierge software is deployed separately from general [hotel management software](https://www.g2.com/categories/hotel-management), but may integrate with these solutions to deliver a more seamless experience for guests and help the concierge coordinate with hotel staff to fulfill guests’ requests.

To qualify for inclusion in the Concierge category, a product must:

- Maintain a database of local restaurants and attractions
- Provide tools to book attractions, make reservations, and schedule services for guests
- Help coordinate with other hotel staff to improve the guest experience





## Category Overview

**Total Products under this Category:** 32


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 0+ Authentic Reviews
- 32+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best Concierge Software At A Glance

- **Best Free Software:** [Touch Stay](https://www.g2.com/products/touch-stay/reviews)


## Top-Rated Products (Ranked by G2 Score)
### 1. [ALICE](https://www.g2.com/products/alice-alice/reviews)
  Get the job done with ALICE, the all-in-one solution that enables hotel staff to do the most impactful work without all the guesses. Task management, real-time communication and operational analytics reduce the complexity and chaos of hotel operations providing the transparency and flexibility needed to run efficiently.


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 10


**Seller Details:**

- **Seller:** [ALICE](https://www.g2.com/sellers/alice)
- **Year Founded:** 2013
- **HQ Location:** New York, US
- **LinkedIn® Page:** https://www.linkedin.com/company/alice-hospitality-operations-platform/ (29 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 40% Small-Business, 40% Enterprise


### 2. [hotel BookingCenter](https://www.g2.com/products/hotel-bookingcenter/reviews)
  hotel BookingCenter offers a property management system for independent hospitality owners with integrated booking engine, channel manager and payment gateway.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 11


**Seller Details:**

- **Seller:** [BookingCenter](https://www.g2.com/sellers/bookingcenter)
- **Year Founded:** 2000
- **HQ Location:** United States
- **Twitter:** @BookingCenter (158 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/bookingcenter/about (11 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 55% Small-Business, 36% Mid-Market


### 3. [Touch Stay](https://www.g2.com/products/touch-stay/reviews)
  Touch Stay is a guest experience platform that helps hosts save time, reduce guest questions, and generate more revenue - powered by digital guidebooks guests actually use. At its core, Touch Stay enables hosts and property managers to deliver everything guests need in one simple, mobile-friendly place, from check-in instructions and Wi-Fi details to local recommendations and add-ons. Instead of answering the same questions repeatedly, guests can self-serve 24/7, improving the experience while reducing operational workload. Trusted by hosts worldwide, Touch Stay is used across 100+ countries, generating 15.9M+ guidebook visits every year, helping millions of guests access the information they need, instantly. Proven results - Save up to 20 hours per week with automated guest communication - Reduce guest questions by up to 90% - Generate €40-€120+ extra per booking with built-in upsells - Achieve more 5★ reviews (average ~4.8★ guest rating) How Touch Stay works Touch Stay guidebooks become the central hub for the entire guest journey - before, during, and after the stay. Guests can instantly find everything they need in one place, reducing repetitive questions by up to 90%, while you save hours every week and stay in control. Key features - Digital Guidebooks (Core Product) Create mobile-friendly guidebooks that guests actually use, reducing repetitive questions, improving every stay, and replacing PDFs, emails, and scattered information. - AI Chatbot Automatically answers guest questions using your guidebook content - available 24/7. - Upsell Store Turn your guidebook into a revenue channel by offering add-ons, services, and local experiences. - Guest Communication Hub Centralise guest messaging and automate replies to save hours every week. - Built-in CRM Track guest data, preferences, and interactions to deliver more personalised experiences. - Guest Feedback & Reviews Collect feedback automatically and convert great stays into public reviews. - PMS Integrations Automatically sync bookings and guest data with your existing tools. Built for hosts who want to scale Whether you manage a few properties or a large portfolio, Touch Stay helps you: - Deliver consistent guest experiences at scale - Reduce operational workload - Increase revenue without adding complexity Why choose Touch Stay? Because your guests don’t want another app, another email, or another PDF. They want one simple place with everything. And you want fewer questions, more revenue, and better reviews. Touch Stay delivers both.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 11


**Seller Details:**

- **Seller:** [Touch Stay](https://www.g2.com/sellers/touch-stay)
- **Year Founded:** 2014
- **HQ Location:** Uckfield, GB
- **Twitter:** @TouchStay (2,232 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/touch-stay/ (31 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospitality
  - **Company Size:** 100% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (2 reviews)
- Daily Use (1 reviews)
- Easy Integrations (1 reviews)
- Efficiency (1 reviews)
- Flexibility (1 reviews)


### 4. [VirtualConcierge](https://www.g2.com/products/virtualconcierge/reviews)
  Enhance your guest experience with a custom designed collection of Virtual Concierge Mobile Apps for your guests to experience in the lobby as well as to enjoy on their own mobile devices throughout their entire stay.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 2


**Seller Details:**

- **Seller:** [Virtual Concierge](https://www.g2.com/sellers/virtual-concierge)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Small-Business, 50% Enterprise


### 5. [Zenya.io](https://www.g2.com/products/zenya-io/reviews)
  Based in Boston, Zenya reimagines the entire guest journey from lead to payment with its all-inclusive integrated software platform for rental business.It brings CRM + PMS + Invoicing + Customer Experience +Automation+ Website Booking +Up-selling+ Insights --- all under one roof with ZENYA. Customers can connect with their entire team; sales & marketing, operation, administration & accounting, guests – on the one system, anywhere, and at any time. Using 100+ configurable rules, customers can customize and create their workflow rules within minutes. Customers do not require tech expertise or an IT person to set it up. It has many offers such as website booking, add partner's inventory, contactless solution, customizable workflows for automating various routine tasks, automating charges, scheduling invoices, customizable reporting, and integration with several software solutions, and data export capabilities.


  **Average Rating:** 3.9/5.0
  **Total Reviews:** 8


**Seller Details:**

- **Seller:** [Zenya](https://www.g2.com/sellers/zenya)
- **Year Founded:** 2014
- **HQ Location:** Quincy, Massachusetts
- **LinkedIn® Page:** https://www.linkedin.com/company/5228872 (14 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Small-Business, 25% Mid-Market


### 6. [FCS Concierge Services Management](https://www.g2.com/products/fcs-concierge-services-management/reviews)
  FCS Concierge is a multi-language web-based solution that replaces the traditional way of handling in-house guests and non-in-house guests by fully automating the daily concierge functions and processes. With FCS Concierge, hotel staff can easily manage guest and non-guest profiles, itineraries, restaurant recommendations and bookings, transportation bookings, baggage and parcel delivery, lost and found, as well as customize their own reports.


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 1


**Seller Details:**

- **Seller:** [FCS Solutions](https://www.g2.com/sellers/fcs-solutions)
- **Year Founded:** 1982
- **HQ Location:** Singapore, SG
- **Twitter:** @FCS_Hospitality (574 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/fcs-computer-systems (218 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Enterprise


### 7. [HelloShift](https://www.g2.com/products/helloshift/reviews)
  HelloShift is an AI-powered hotel operations platform that replaces fragmented tools with one system for guest communications, housekeeping, staff collaboration, and contactless check-in. Founded in 2014 and based in San Francisco, HelloShift serves independent hotels, boutique properties, and branded franchises across Marriott, Hilton, Wyndham, and IHG portfolios. AI Voice answers calls 24/7 in 100+ languages, handling 70-82% of routine inquiries and booking rooms directly through PMS integration. AI Guest Messaging automates SMS, WhatsApp, and webchat conversations while capturing guest preferences. The housekeeping module uses AI-powered room assignment optimization with real-time status tracking, mobile checklists, and performance analytics. Contactless check-in lets guests register digitally with ID verification, e-signatures, and mobile keys - no app download required. Staff collaboration replaces radios and paper logs with unified messaging and task management. HelloShift is cloud-based and works on any device. Hotels can start with a single module and expand over time - from staff-only tools to a full guest-facing and operational suite. The platform integrates with 40+ property management systems including Oracle Opera, Mews, Cloudbeds, StayNTouch, and RoomKey, so hotels do not need to change their existing PMS. Typical results include a 20-35% increase in direct bookings from AI-answered calls, 30% faster room turnover through optimized housekeeping workflows, and 43% reduction in staff turnover with streamlined communication. HelloShift is used by properties ranging from 12-room boutique inns to 1,600-room full-service resorts. HelloShift requires no hardware installation and no app download for hotel guests. New properties can go live within days. The platform supports multiple languages for both staff and guest-facing interfaces, making it suitable for international hotel groups and properties serving diverse traveler populations. Pricing is per-room, per-property with plans available for staff-only operations, guest-facing communications, or a combined suite.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 2


**Seller Details:**

- **Seller:** [HelloShift](https://www.g2.com/sellers/helloshift)
- **Year Founded:** 2014
- **HQ Location:** San Francisco, US
- **Twitter:** @helloshift (217 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3839504 (2 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Enterprise, 50% Small-Business


### 8. [ResortSuite CONCIERGE](https://www.g2.com/products/resortsuite-concierge/reviews)
  Complete third party reservations conveniently on behalf of your guests. ResortSuite CONCIERGE allows a property to manage external reservations and partner information another way to personalize and deliver a five-star guest experience.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 1


**Seller Details:**

- **Seller:** [ResortSuite](https://www.g2.com/sellers/resortsuite)
- **Year Founded:** 2000
- **HQ Location:** N/A
- **Twitter:** @resortsuite (1,022 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Mid-Market


### 9. [Una by Polydom](https://www.g2.com/products/una-by-polydom/reviews)
  Una is an AI digital employee who handles guest communication and end-to-end bookings for short-term rentals (STRs) and hotels that increases direct bookings and automates 24/7 guest support. Managing constant inquiries, multiple languages, and OTA commissions can overwhelm teams. Una responds instantly via voice, phone, and chat with natural, human-like conversations, ensuring no request is missed. Key capabilities with real outcomes: • 24/7 multilingual support (99 languages): Serve global guests without hiring more staff. • Direct booking automation: Convert inquiries into confirmed reservations with payment links and emails. • PMS integration: Access real-time availability and reservation updates. • Centralized property knowledge: Deliver accurate, consistent answers every time. • Smart task assignment: Send tasks via HNext, WhatsApp, or Telegram for faster operations. • Lead capture: Collect guest details to grow repeat bookings. • Streamline operations, reduce OTA dependency, and elevate guest experience. Book a demo to see Una in action: https://polydom.ai


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 1


**Seller Details:**

- **Seller:** [Polydom](https://www.g2.com/sellers/polydom)
- **Year Founded:** 2024
- **HQ Location:** Washington, US
- **LinkedIn® Page:** https://www.linkedin.com/company/polydom-ai/ (11 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


### 10. [Aiello GuestWeb](https://www.g2.com/products/aiello-aiello-guestweb/reviews)
  GuestWeb is a mobile AI concierge that extends hospitality directly to guests' smartphones. Accessible instantly via QR code with no app download required, it gives guests 24/7 access to services, information, and bookings through a web interface. Supporting over 58 languages, GuestWeb enables natural interaction, reducing front desk calls while driving revenue through effortless dining, spa reservations, and more. For hoteliers, it replaces static printed directories with a dynamic digital platform, allowing for real-time updates and printing cost reductions. Fully customizable and integrated with hotel systems, GuestWeb enhances engagement while supporting modern, sustainable operations.




**Seller Details:**

- **Seller:** [Aiello](https://www.g2.com/sellers/aiello-e41517cf-8796-460e-a678-1d1aa148b28d)
- **Year Founded:** 2018
- **HQ Location:** Taipei, TW
- **LinkedIn® Page:** https://www.linkedin.com/company/aiello (83 employees on LinkedIn®)



### 11. [Aiello Voice Assistant (AVA)](https://www.g2.com/products/aiello-voice-assistant-ava/reviews)
  The Aiello Voice Assistant (AVA) is an all‑in‑one AI Concierge designed to revolutionize the hospitality experience. Through natural voice interaction, AVA allows guests to control room devices, request services, and access information effortlessly. More than just an assistant, it serves as a strategic engagement platform that drives revenue by proactively promoting hotel amenities.  AVA also advances sustainability by replacing paper compendiums with an eco-friendly digital channel. By reducing front desk calls and integrating with hotel management systems, AVA streamlines operations while delivering a seamless, modern stay for guests worldwide.




**Seller Details:**

- **Seller:** [Aiello](https://www.g2.com/sellers/aiello-e41517cf-8796-460e-a678-1d1aa148b28d)
- **Year Founded:** 2018
- **HQ Location:** Taipei, TW
- **LinkedIn® Page:** https://www.linkedin.com/company/aiello (83 employees on LinkedIn®)



### 12. [Akia](https://www.g2.com/products/akia/reviews)
  Founded in 2018, Akia is the premier guest journey platform that automates 5 star vacations. The platform provides messaging, mobile check-in, digital surveys, F&B menus, arrival guides, and much more through Mini Apps: a personalized mobile experience that doesn’t require developers or downloads. Because Akia’s technology streamlines the experience for both travelers and the businesses that serve them, their mission is to help the world relax.


  **Average Rating:** 2.5/5.0
  **Total Reviews:** 2


**Seller Details:**

- **Seller:** [Akia](https://www.g2.com/sellers/akia)
- **Year Founded:** 2018
- **HQ Location:** San Francisco, US
- **Twitter:** @ahoyakia (55 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/ahoyakia/ (52 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Small-Business


### 13. [Arrivedo](https://www.g2.com/products/arrivedo/reviews)
  "We are the first online platform that combines a hotel search engine with curated content of things to do nearby. We also offer premium features to international hotel groups to help enhance their guest experience. With Arrivedo, travelers explore unique hotel Neighborhood Guides which allow them to search for attractions, recommendations, routes and experiences via a dynamic interface with stories, maps, places and reviews. Arrivedo enables hotels to access our unlimited content creation opportunities via our pool of +2,000 freelance travel writers worldwide. To date, +850 hotels in +250 cities have already published their local knowledge in a unique Neighborhood Guide via Arrivedo. As hoteliers create neighborhood experiences to delight guests with authentic recommendations, we are helping hotels compete with Airbnb. Currently, there are +8,000 experiences and +32,000 places recommended on Arrivedo. Hotels share their personalized guides via emails (Arrivedo connects to the hotel's PMS or CRM), free website widgets, in-room tablets, mobile apps and WiFi captive sites to increase their guest experience. We also have an API and White Label Solutions for hotel groups or brands who are interested in having their personalized content live on their website with their own brand's essence. We are on a mission to give hotels a voice as hosts and to organize one Neighborhood Guide for every hotel in the world. \*Figures as of Aug. 2018\*"




**Seller Details:**

- **Seller:** [Arrivedo](https://www.g2.com/sellers/arrivedo)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)



### 14. [Blackbell](https://www.g2.com/products/blackbell/reviews)
  Hotelcloud develops applications for hotels and apartments rentals that enables their guests to order any internal service and book local attractions.




**Seller Details:**

- **Seller:** [Blackbell](https://www.g2.com/sellers/blackbell)
- **Year Founded:** 2011
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** https://www.linkedin.com/company/hotelcloud/ (13 employees on LinkedIn®)



### 15. [Chambre](https://www.g2.com/products/chambre/reviews)
  Digital Concierge and feedback system, Guest request management and room automation software for hotels




**Seller Details:**

- **Seller:** [Pharos softtech Pvt Ltd](https://www.g2.com/sellers/pharos-softtech-pvt-ltd)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)



### 16. [Concierge Front Office Software](https://www.g2.com/products/concierge-front-office-software/reviews)
  The Concierge Front Office Software offers small to mid sized hotels, motels, apartments and accommodation venues a reservations management package.




**Seller Details:**

- **Seller:** [Farmbaye](https://www.g2.com/sellers/farmbaye)
- **Year Founded:** 1994
- **HQ Location:** Clearwater, US
- **LinkedIn® Page:** https://www.linkedin.com/company/roommasterpms/ (40 employees on LinkedIn®)



### 17. [Concierge Organizer](https://www.g2.com/products/concierge-organizer/reviews)
  Concierge Organizer is the ultimate software for managing a Hotel Concierge service.




**Seller Details:**

- **Seller:** [Concierge Organizer](https://www.g2.com/sellers/concierge-organizer)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)



### 18. [Digital Concierge App](https://www.g2.com/products/digital-concierge-app/reviews)
  Frictionless Guest App is a digital concierge platform built for inns, bed and breakfasts, and independent hospitality properties looking to deliver modern guest experiences without adding staff or operational complexity. It brings together essential stay details—such as check-in instructions, Wi-Fi access, house policies, and local recommendations—into a simple, browser-based interface that guests can access on any device.




**Seller Details:**

- **Seller:** [Frictionless Guest App](https://www.g2.com/sellers/frictionless-guest-app)
- **Year Founded:** 2013
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/frictionless-guest-app/ (1 employees on LinkedIn®)



### 19. [Exela Concierge Services](https://www.g2.com/products/exela-concierge-services/reviews)
  Exela takes a client-specific approach to facilities management that puts innovative technology and well-trained employees at your fingertips.




**Seller Details:**

- **Seller:** [Exela Technologies](https://www.g2.com/sellers/exela-technologies)
- **HQ Location:** Irving, US
- **LinkedIn® Page:** https://www.linkedin.com/company/xbpglobal/ (6,065 employees on LinkedIn®)
- **Ownership:** NASDAQ: XELA
- **Total Revenue (USD mm):** $1,562



### 20. [Gooster](https://www.g2.com/products/gooster/reviews)
  Gooster focuses on your guests experience and urban discovery outside of your hotel, while you're able to interact, engage, and up sell to your guests.




**Seller Details:**

- **Seller:** [Gooster](https://www.g2.com/sellers/gooster)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)



### 21. [GuestService](https://www.g2.com/products/guestservice/reviews)
  GuestService is a standalone product for end-to-end guest engagement. You can take new orders and manage guest requests through the guest service online portals. By real-time, multi-language, and multi-platform, you can serve your guests in all areas such as kiosks and lobby. Satisfy your customers, increase customer loyalty as well as your revenues with a single product.




**Seller Details:**

- **Seller:** [Guest Service](https://www.g2.com/sellers/guest-service)
- **Year Founded:** 2016
- **HQ Location:** London , GB
- **LinkedIn® Page:** https://www.linkedin.com/company/guest-service/ (10 employees on LinkedIn®)



### 22. [Hopstay](https://www.g2.com/products/hopstay/reviews)
  Hopstay is a chatbot framework that offers councils, governments & destination marketing organisations a high-performing, advanced chatbot that can distribute destination content & undertake citizen services.




**Seller Details:**

- **Seller:** [Hopstay](https://www.g2.com/sellers/hopstay)
- **Year Founded:** 2017
- **HQ Location:** Paris, FR
- **Twitter:** @usehopstay (50 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/hopstay/ (1 employees on LinkedIn®)



### 23. [Hotefy](https://www.g2.com/products/hotefy/reviews)
  A smart hotel concierge solution. Guests can scan the QR to order from and hotel outlet for delivery to their room, the pool, the beach or anywhere else in the hotel. Customize with your brand colors &. Offer mobile check-in and room upgrades. Allow guests to opt into reduced room cleaning times to save on operational costs. Outsource to local tours & restaurants to generate new revenue streams. Get started today on our free Starter plan.




**Seller Details:**

- **Seller:** [Hotefy](https://www.g2.com/sellers/hotefy)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)



### 24. [IDS Next for Leisure](https://www.g2.com/products/ids-next-for-leisure/reviews)
  Our products include FX Front Office Management FX POS FX Materials Management FX Finance FX Spa FX Club App FX Club Management




**Seller Details:**

- **Seller:** [IDS Next Business Solutions Pvt Ltd.](https://www.g2.com/sellers/ids-next-business-solutions-pvt-ltd)
- **Year Founded:** 1987
- **HQ Location:** Bengaluru, IN
- **Twitter:** @idsnext (7,371 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/447317 (657 employees on LinkedIn®)



### 25. [INTELITY](https://www.g2.com/products/intelity/reviews)
  INTELITY: One View. Every Guest. Every System. INTELITY is the global leader in hospitality’s digital guest experience and staff management platform, trusted by boutique hotels, luxury resorts, casinos, and global brands in 60+ countries. As the “Official Guest Engagement and Staff Management Platform Provider” of Forbes Travel Guide, INTELITY empowers properties to deliver personalized service while streamlining operations through one fully integrated solution. Our platform combines mobile, in-room, and staff tools to elevate every stage of the guest journey. Guests enjoy mobile check-in and mobile key, digital dining, in-room controls, and messaging — all via branded mobile apps or smart-room tablets. This mobile-first approach delivers convenience for travelers while driving deeper engagement, higher spend, and stronger loyalty for hotels. On the operations side, INTELITY simplifies workflows and reduces inefficiencies. Features such as digital ticketing, automated work orders, device management, and real-time business intelligence enable staff to resolve requests faster, communicate seamlessly, and deliver consistently elevated service. With more than 150 certified integrations across PMS, POS, ticketing, and lock systems, INTELITY connects the fragmented hospitality tech stack into one cohesive ecosystem. Hotels maximize existing investments while adding a scalable digital layer that adapts to future guest expectations. Powered by over 15 years of industry innovation, INTELITY’s fifth-generation cloud platform, Platform R5, is built for speed, reliability, and flexibility. It simplifies system management for IT teams, reduces integration complexity, and lays the foundation for AI-driven personalization and insights. The challenge for hospitality leaders today is clear: deliver memorable guest experiences while improving efficiency. INTELITY solves both. By digitizing services, unifying systems, and empowering staff, our platform helps properties achieve world-class service at scale without compromise. For forward-thinking hotels, casinos, and residences looking to elevate service, unlock new revenue, and future-proof their operations, INTELITY is the trusted choice. Learn more at www.intelity.com


  **Average Rating:** 3.5/5.0
  **Total Reviews:** 1


**Seller Details:**

- **Seller:** [Intelity](https://www.g2.com/sellers/intelity)
- **Year Founded:** 2007
- **HQ Location:** Los Angeles, California, United States
- **Twitter:** @Intelity (1,551 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/intelity/ (66 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Mid-Market




## Parent Category

[Hotel Software](https://www.g2.com/categories/hotel)