Best Communication Platform as a Service (cPaaS) Platforms - Page 11

How Many Communication Platform as a Service (cPaaS) Platforms Products Does G2 Track?

Total Products under this Category: 313

Category Stats (Nov 2026)

  • Average Rating: 4.48/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: TalkJS (+5.56%) - Among all products in this category, TalkJS recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Communication Platform as a Service (cPaaS) Platforms Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 15,300+ Authentic Reviews
  • 313+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Communication Platform as a Service (cPaaS) Platforms

G2 Grid® for Communication Platform as a Service (cPaaS) Platforms plotting products by satisfaction and market presence

Highlighted products: Signal House, Sinch Engage, WhatsApp Business Platform, Wati, Webex Connect, Telnyx CPaaS, MSG91, and 360Dialog.

Underlying data: [Grid® JSON](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/grids.json?focus%5B%5D=signal-house&focus%5B%5D=sinch-engage&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=wati&focus%5B%5D=webex-connect&focus%5B%5D=telnyx-cpaas&focus%5B%5D=msg91&focus%5B%5D=360dialog)

Enabld

Enabld is a CPaaS enablement platform empowers Communications Service Providers (CSPs) to quickly deploy new communications solutions.

Who Is the Company Behind Enabld?

Encoretel

Encoretel is a pioneer in cloud based communication solutions. Backed by decades of experience we have created a state of the art architecture that is highly scalable and secure. This allows us to deliver solutions that are cost effective, and that adhere to the highest performance and availability standards across the world.

Who Is the Company Behind Encoretel?

  • Seller: Encoretel
  • Year Founded: 2009
  • HQ Location: West Feltham, GB
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

enviosok

EnvíosOK offers an omnichannel CRM platform that allows businesses to manage all customer interactions across various channels such as WhatsApp, Instagram, and Messenger from a single inbox. They provide multi-agent capabilities to balance conversation flow and enable customized workflows through intelligent automation and chatbots. Their target clients include companies looking to enhance customer service, marketing efforts, and sales efficiency through advanced reporting, mass messaging, and API integrations. EnvíosOK aims to optimize business processes and improve customer engagement by leveraging data-driven solutions and automated processes.

Who Is the Company Behind enviosok?

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How it works

EnvoiSMS.ma

EnvoiSMS.ma is a developer-first cloud communications and SMS gateway platform built for Morocco and North Africa. It provides programmatic REST APIs, webhooks, and an intuitive dashboard for sending transactional SMS, bulk marketing campaigns, and two-factor authentication (OTP) verification codes. Key capabilities include direct routing across Moroccan mobile networks (Maroc Telecom, Orange, and Inwi), sub-second OTP verification delivery, dual-currency billing in MAD and EUR, customizable Sender IDs, and ready-to-use integrations for WooCommerce and PrestaShop.

Who Is the Company Behind EnvoiSMS.ma?

  • Seller: EnvoiSMS
  • Year Founded: 2026
  • HQ Location: Casablanca, MA
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Esendex

Esendex is a global Business SMS provider, with operations in the following countries...

Who Is the Company Behind Esendex?

  • Seller: Esendex
  • Year Founded: 2001
  • HQ Location: Nottingham, GB
  • LinkedIn® Page: www.linkedin.com
    49 employees on LinkedIn®

Esendex

API-First Simplicity & Human Support at Developer Speed Esendex offers clean, well-documented APIs for developers to launch and scale, along with responsive, knowledgeable assistance that keeps pace with your roadmap.

Who Is the Company Behind Esendex?

  • Seller: Esendex
  • Year Founded: 1999
  • HQ Location: Virginia Beach, US
  • LinkedIn® Page: www.linkedin.com
    33 employees on LinkedIn®

Fast2SMS

Fast2SMS is a CPaaS (Communication Platform as a Service) and omnichannel messaging platform that helps businesses communicate with customers through DLT SMS, WhatsApp messages, and RCS messaging from a single platform. It provides easy-to-integrate SMS API, WhatsApp API, and RCS APIs for websites, mobile apps, and business systems. Businesses can send OTP messages, transactional alerts, notifications, and marketing campaigns using bulk messaging tools, contact lists, or Excel uploads. The platform also offers real-time delivery reports, campaign tracking, and WhatsApp Live Chat to manage incoming conversations and assign chats to agents. Fast2SMS stands out with its pay-as-you-go pricing model, with no monthly fees and no setup costs, making it ideal for startups, developers, and growing businesses that need reliable and scalable messaging solutions. 🚀

Who Is the Company Behind Fast2SMS?

  • Seller: Fast2SMS
  • Year Founded: 2011
  • HQ Location: Bhopal, IN
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Flexperto

Flexperto brings you the Communication Cloud for more efficient sales. Everything that your sales department used to do offline is now possible online: arrange customer appointments, clarify questions via video chat, edit documents together, sign contracts or say hello via Whatsapp.

Who Is the Company Behind Flexperto?

FreJun Teler

Teler is FreJun's developer-focused voice infrastructure platform for building AI-powered voice applications, phone agents, and programmable communication workflows. The platform provides APIs and telephony services for call origination, call control, real-time audio streaming, SIP connectivity, number provisioning, recording, and event-based integrations. Teler is model-agnostic and can be integrated with leading AI models and speech technologies, enabling developers to build, deploy and scale voice-enabled applications globally.

Who Is the Company Behind FreJun Teler?

  • Seller: FreJun
  • Year Founded: 2019
  • HQ Location: Seattle, WA
  • LinkedIn® Page: www.linkedin.com
    50 employees on LinkedIn®

Freshcaller

Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. WithFreshdesk Contact Center (Formerly Freshcaller) , agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. As business needs change, admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshdesk Contact Center (Formerly Freshcaller) offers five pricing plans that are tailored to meet different calling needs. Freshdesk Contact Center (Formerly Freshcaller) by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.

Average Rating: 4.1/5.0

Total Reviews: 127

How Do G2 Users Rate Freshcaller?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.0/10)

Who Is the Company Behind Freshcaller?

  • Seller: Freshworks
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • LinkedIn® Page: www.linkedin.com
    7,783 employees on LinkedIn®
  • Ownership: NASDAQ: FRSH
  • Phone: +1 (866) 832-3090

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 69% Small, 25% Medium

What Do G2 Reviewers Say About Freshcaller?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the simple and clean UI of Freshcaller, making it easy to use and set up.
  • Users value the automation features of Freshcaller, enhancing efficiency and ensuring timely customer interactions.
  • Users value the call recording feature of Freshcaller, enhancing their overall communication efficiency and experience.
  • Users value the simple and clean UI of Freshcaller, enhancing their communication experience effortlessly.
  • Users find the dial pad and recording features of Freshcaller valuable for a seamless calling experience.
Cons
  • Users feel the lack of features in Freshcaller limits functionality and hampers their overall experience.
  • Users feel the lack of detailed contact information limits the usefulness of Freshcaller for managing interactions effectively.
  • Users find the lack of detailed contact information frustrating, particularly missing recent call notes for better follow-up.
  • Users find the lack of detailed contact information frustrating, missing important features like recent call notes.
  • Users report poor customer support, particularly slow response times affecting urgent issue resolutions with Freshcaller.

What Are Recent G2 Reviews of Freshcaller?

What Are G2 Users Discussing About Freshcaller?

GMS

GMS is the AI-driven communications solutions partner for Mobile Network Operators and enterprises globally. GMS’ deep understanding of MNO and enterprises messaging business, expertise in network protection, and global connectivity set the foundations for GMS to move into the future: AI communications solutions that enable great customer engagement and exceptional customer experiences. Through recent acquisitions, GMS has enhanced its product portfolio with Generative AI and Conversational AI, as well as improved the technical capabilities of GMS CPaaS. The new GMS product offering will help our clients to grow their business, improve operational efficiency and build trust between their brands and their customers.

Average Rating: 3.5/5.0

Total Reviews: 1

How Do G2 Users Rate GMS?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.0/10)

Who Is the Company Behind GMS?

  • Seller: GMS
  • Year Founded: 2006
  • HQ Location: Baar, CH
  • LinkedIn® Page: www.linkedin.com
    734 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

Go4Clients

GoClients it's an All In One Automation Platform. Helps every day houndred of company to create Automate forms, build Drips flows with SMS, Emails & Calls. Go4Clients allows to automate all interaction with customers by automating their campaings and integrating many services of communication.

Average Rating: 3.6/5.0

Total Reviews: 4

Who Is the Company Behind Go4Clients?

Who Uses This Product?

  • Company Size: 75% Medium, 25% Small

What Are Recent G2 Reviews of Go4Clients?

What Are G2 Users Discussing About Go4Clients?

goFacing

Who Is the Company Behind goFacing?

  • Seller: goFacing
  • Year Founded: 2015
  • HQ Location: San Sebastián de los Reyes, ES
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Hail

Phone, SMS & email for AI agents and humans. Let your AI software speak with the world.

Who Is the Company Behind Hail?

Adam Crivello
AC
Researched and written by Adam Crivello
Updated March 31, 2026