Total Products under this Category: 771
Last updated: September 01, 2026
Why You Can Trust G2's Software Rankings:
G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.
Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Tidio, Birdeye, Genesys Cloud CX, and Paylocity.
Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=tidio&focus%5B%5D=birdeye&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=paylocity)
Sensay is an AI-powered platform that creates lifelike digital replicas of individuals, capturing their knowledge, personality, and communication style. These replicas operate autonomously, handling tasks such as drafting emails, summarizing calls, and booking meetings, thereby enhancing productivity and efficiency. Sensay's technology is particularly beneficial in preserving personal histories and memories, offering support for individuals affected by memory loss by replicating familiar voices and images.
Luma Virtual Agent is a pre-trained, conversational attendant that can seamlessly scale on-demand to meet both inbound and outbound requests. Luma VA starts with over 50 skills to get you started, handling an array of IT support requests and common user requests. Luma applies breakthroughs in artificial intelligence, machine learning, and natural language processing to deflect requests, incidents, and user inquiries. Luma learns as it goes in the conversation, in capturing knowledge utilization and in actions taken, rapidly delivering a quick return on investment. With a low-code to no-code environment and integration with the leading service management solutions and communication channels, there is no long wait to get started.
Shared Inbox by Canary is a powerful, AI-powered communication hub designed for customer-facing teams. It brings together email, chatbot, and task management—so your support, sales, and operations teams can collaborate, respond faster, and stay on top of every conversation. Built by the makers of Canary Mail (trusted by 1M+ users), Shared Inbox by Canary helps you manage incoming emails with smart assignments, AI-suggested replies, and team-wide visibility. No more missed messages, duplicate responses, or scattered workflows. Key features: -Unified shared inbox for support, sales & ops - AI Chatbot that resolves queries automatically -Built-in team internal notes and task tracking -AI-suggested replies to save time -Cross-platform: Web, macOS, Windows, iOS -Team analytics for accountability & insights Whether you're a small team or scaling fast, Shared Inbox by Canary keeps your external communication organized—and your team in sync. Try for free today! Visit https://shorturl.at/enqPJ.
Average Rating: 4.8/5.0
Total Reviews: 3
AI-generated summary from verified user reviews
"The Game-Changer for Efficient Marketing and Sales Client Communication"
Rating: 5.0/5.0 stars
— Milford E.
"Shared inbox by Canary for teams using shared inbox beyond Support"
Rating: 5.0/5.0 stars
— Viet T.
Shmooz AI, a business chatbot for customer service on WhatsApp, enhances customer interactions and satisfaction.
Enterprise chatbot engine to automate text and voice based virtual assistants.
Cloud-based, AI-driven knowledge management platform.
Sidekick provides intelligent customer service agents allowing businesses to automate most customer service interactions.
SiftAI is an AI-powered sales assistant designed to enhance the efficiency and effectiveness of sales and presales teams. By automating non-sales activities such as data entry, responding to RFPs, and researching customer information, SiftAI allows sales professionals to focus more on closing deals. The platform integrates seamlessly with various tools, including Slack, Microsoft Teams, Google Drive, and CRM systems, providing instant access to company knowledge and enabling rapid, accurate responses to client inquiries. With features like personalized response generation, enterprise search, and project management, SiftAI streamlines the sales process, leading to faster deal closures and increased productivity.
Simple Phones provides businesses with an AI phone agent that answers calls on their behalf, so they never miss a call from a customer. The agent can also perform outbound calls for following up with customers, staying in touch with leads, and making cold calls on autopilot.
SiteGuide is a chatbot for navigating and answering website inquiries, enhancing user experience and interaction.
SiteHeart is an application that helps online shop owners liaise with customers and manage financial activities such as online payments.
Deploy Smart Bot across all of the conversational channels your customers use to provide them with instant, automated support whenever they need help. - Make every customer interaction count: Smart Bot is a more efficient way to resolve customer issues because it can adapt its responses in real-time based on the nature of the conversation and also know when it’s the right time to move the conversation over to a living, breathing customer service agent. - A lot smarter than the average chatbot: Smart Bot uses sophisticated algorithms to instantly recognize the intent behind customer inquiries in order to surface the most relevant responses possible, all in an incredibly fluid, lifelike, and conversational manner. - A chatbot that’s endlessly customizable: Smart Bot is built on industry-leading Tock technology, an advanced open-source conversational platform, to provide a more transparent and secure customer service experience that can be built to spec based on a brand’s specific customer service needs. - Backed by experts, built for success: While our next-gen chatbot can help you automate simple customer actions, like tracking packages or updating subscriptions, what sets Smart Bot apart is our team of experts dedicated to making it an ROI-positive customer service solution for you from day one.
