Best Chatbots Software - Page 38

How Many Chatbots Software Products Does G2 Track?

Total Products under this Category: 799

Category Stats (Oct 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Caretta (+1.75%) - Among all products in this category, Caretta recorded the largest rating increase compared to last month

Last updated: October 13, 2026

How Does G2 Rank Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,100+ Authentic Reviews
  • 799+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Chatbots Software

G2 Grid® for Chatbots Software plotting products by satisfaction and market presence

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Birdeye, Tidio, Genesys Cloud CX, and Paylocity.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=paylocity)

Emporiqa

Emporiqa is AI chat that sells before the purchase and serves after it. A shopper types "headphones for work, noise cancelling, under 200, USB-C" into your store. Your search returns everything with "headphones" in the title. The shopper scrolls, gives up, and leaves. Before the purchase, Emporiqa finds products in your own catalog from a description or a photo, compares two or more and says which fits (real prices, stock), and adds the choice to the cart inside the chat. Checkout stays on your store. Ask it for something your store does not sell and it says so, then shows what you do carry. Proactive messages on the pages you choose start the conversation. After the purchase, it answers delivery, returns, sizing and payment questions from your own store pages, and shows order status on an order card (order number and email, or a signed-in shopper). Ready-made store rules collect requests such as returns, cancellations and invoices in the chat and email them to your team. The chat never refunds, cancels or changes an order itself. When a shopper needs a person, your team takes over the chat. Any team member can step into any live conversation from the dashboard, and the chatbot holds back while one of you is in there. Handoff alerts reach you by email, Slack, Teams, Discord or Google Chat. Your teammates can put their own name and photo on their replies, instead of your store mark. Outside the business hours you set, the chatbot carries on helping. Every team member is included, with no per-seat fee. A conversation is billed once, when a shopper writes their first message, so bringing in a person adds no second charge. Every conversation is saved and reviewable on your dashboard. You also get shopper ratings, a list of questions the chat could not answer, promoted products for merchandising, and chat-attributed revenue so you can see which chats led to purchases. It answers in your shopper's language, including when the catalog is in another one. Official plugins for WooCommerce (WordPress.org), Magento 2 / Adobe Commerce (Adobe Commerce Marketplace), PrestaShop (PrestaShop Addons), Drupal Commerce (drupal.org) and Sylius (Sylius Addons), plus Shopware 6 via Composer and GitHub. Any other platform connects through the API. Your first ~100 conversations are on us ($25 signup credit), then $0.25 per conversation. No monthly fee, no seat fees, no card needed to start, AI costs included, and you set a monthly limit. Prices exclude VAT. EU company (Bulgaria), hosted in Germany, no training on your data. GoCustom, a PrestaShop store with 4,000+ products, reviewed it on Trustpilot as "Helping us support customers 24/7". Demo video (EN): https://www.youtube.com/watch?v=y7ARSIUxuXI Live demo: https://demo.emporiqa.com

Who Is the Company Behind Emporiqa?

Engage

At Engage Co our customers told us that legacy text chat, with its impersonal little boxes and nameless faceless call center experiences needed to change. Unfortunately that was the only option for website chat for the last decade. Many companies felt legacy chat diminished their ability to deliver a customer experience similar to a real world meeting. The team at Engage believed there was a better way, so they invented it. Engage is the most friendly, authentic, and fastest way to foster relationships with your website visitors, prospects and customers, guaranteed.

Who Is the Company Behind Engage?

enso

Enso is an AI-powered marketplace designed to help small businesses automate various aspects of their operations, enhancing efficiency and growth. By offering a suite of pre-trained AI bots, Enso enables businesses to streamline tasks such as social media management, content creation, SEO optimization, and customer engagement, all without requiring technical expertise. With a simple setup process and seamless integration into existing workflows, Enso allows users to focus on strategic initiatives while the AI handles routine tasks.

Who Is the Company Behind enso?

  • Seller: enso
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works

ETIYA Chatbot

Etiya’s Chatbot is an AI-supported, advanced conversational tool that simulates human conversations, and it is designed to optimise customer service and operational efficiency. It can seamlessly integrate with all digital channels and applications, providing fast, accurate responses to customer queries. Whether rule-based or AI-powered, it offers scalable and customizable solutions for internal and external customer interactions, improving satisfaction and resource management.

Who Is the Company Behind ETIYA Chatbot?

  • Seller: Etiya
  • Year Founded: 2004
  • HQ Location: İstanbul, TR
  • Twitter: @etiya
    1,183 Twitter followers
  • LinkedIn® Page: tr.linkedin.com
    1,603 employees on LinkedIn®

Evie.ai

Evie is the world's best AI Recruitment Coordinator helping recruiters take over the time-consuming work of interview scheduling while keeping the human touch. Marta Brockwell, Talent Acquisition Consultant of Siemens has this to say about Evie: “I schedule close to a hundred interviews a month and with Evie, I save 30% of my time! This has allowed me to focus on the really important tasks like candidate sourcing, and invest more time screening for the best talent to join our company. I also use Evie to automatically send the right information (attachments, instructions, etc.) to candidates and hiring managers, saving me even more time and ensuring a consistent experience for all our candidates and interviewers. Evie also interacted well with our candidates, providing a smooth candidate experience. The Evie team is incredibly responsive and a pleasure to work with.” Even with automation, recruiters today are still hard-pressed to juggle interviews, wow candidates & win the war for talent. 54% of recruiters want interview scheduling to be automated. Free recruiters from interview scheduling pain with Evie, the best-in-class interview scheduling powered by AI, enabling a collaborative experience between interviewers & candidates and achieve: • 10x faster in interview scheduling • 2x Reduction in Reschedule • 30% Time Saved in a Recruiter's Day Contact hello@evie.ai to schedule a demo and a free trial.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Evie.ai?

  • Seller: Evie.ai
  • Year Founded: 2014
  • HQ Location: San Francisco, US
  • Twitter: @eviedotai
    144 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Evie.ai?

AI-generated summary from verified user reviews

Pros
  • Users love the seamless integration with popular calendar tools like Google Calendar and Outlook for enhanced productivity.
Cons
  • Users find that Evie.ai has limitations in understanding complex questions, affecting its responsiveness and utility.
  • Users experience limitations in understanding issues, finding it challenging for complex question handling and responses.

What Are Recent G2 Reviews of Evie.ai?

Expa.AI

EXPA.AI is a set of messaging-first deep learning-based products for businesses to accelerate growth throughout the complete “customer lifecycle”. The “AI Bot Builder” allows businesses to build a chatbot for acquiring leads, and converting them to customers. The “CRM” and “Automated Broadcasting” tool allows businesses to store, analyze, segment, and target customers based on their interest. “AI Campaign Builders” can help businesses automate online-to-offline and offline-to-online (O2O) marketing campaigns.

Who Is the Company Behind Expa.AI?

FAQ Plus

FAQ Plus gives a small business a public chat page that answers customer questions from the documents the business uploads: FAQs, policies, price lists (PDF, Word, plain text, CSV, or pasted text). The assistant answers only from those documents. When the answer is not in them, it says so and emails the question to the business with the visitor's contact details, instead of guessing. Plans are priced per conversation volume with hard caps; there is no overage billing and no credit arithmetic. The stack is EU-hosted, visitors need no account and get no cookies, and chats are not stored by default. The assistant answers in the visitor's language, English or Dutch, with a choice between informal and formal address. Setup takes minutes: register, upload documents, and share the chat page at your own link or embed the widget on your site. Built for small businesses that answer the same customer questions by email every week.

Who Is the Company Behind FAQ Plus?

Finn AI Banking Chatbot

Finn AI’s built for purpose banking chatbot provides optimized, out-of-the-box support for over 500 of the most common banking tasks and queries. Our proven, effective solution delivers the best ROI in the industry, helping banks and credit unions drive productivity, reduce wait and handle times and efficiently scale customer engagement. We easily integrate into existing technology including most banking systems and pre-built integrations with many major call centre or messaging platforms.

Who Is the Company Behind Finn AI Banking Chatbot?

  • Seller: Finn AI
  • Year Founded: 2012
  • HQ Location: New York, New York, United States
  • LinkedIn® Page: www.linkedin.com
    450 employees on LinkedIn®

FluidTalk

FluidTalk is an AI chatting engine for creators and agencies handling more inbound messages than a team can answer. You build an AI Character once, giving her a name, an age, a job, a home city and a few lines in her own voice. That setup runs across every account you connect, keeping the same personality everywhere while treating each conversation separately. Conversations follow a funnel you design. You create phases in a visual builder, and a gate sits between each one. A gate opens only when the lead does something real, such as sharing their city or their job. Your link exists only in the final phase, so it cannot be sent early. FluidTalk writes the messages and your sending tool delivers them, so it works across Instagram, X, Tinder, Bumble, Threads, TikTok, Snapchat and Reddit through partner tools, or with your own software via the API. Team seats, human handoff with full chat history, and analytics per Character are included. Usage based pricing, free plan available.

Who Is the Company Behind FluidTalk?

Fobi

Turn Google Forms into conversational AI chat bots, and easily embed them on your website.

Who Is the Company Behind Fobi?

Fragfix

Fragfix is an AI chatbot platform that answers customer inquiries using uploaded PDF documents like price lists, FAQs, and service descriptions, ensuring accurate responses without internet data. Available 24/7, it handles questions outside business hours. Setup involves uploading PDFs, configuring settings via a dashboard, and embedding a code snippet on a website. The platform supports up to 50 PDFs with a total size of 100 MB. If answers aren't found in the files, the chatbot directs users to contact the business. Fragfix prioritizes data privacy, with conversations deleted after two days and ratings removed after 90 days. It operates on European servers, is GDPR-compliant, and includes a data processing agreement. Visitors can ask freeform questions, with optional suggested queries to boost engagement. Feedback ratings help identify documentation gaps. The chatbot can be embedded on up to 20 websites per account.

Who Is the Company Behind Fragfix?

Frankly

Frankly enables users and communities to access and interact with your organisation in a new and engaging way, in a variety of languages and interfaces.

Who Is the Company Behind Frankly?

freeAIchat.bot

Free AI chatbot for small business websites. Answers visitor questions, captures leads, and hands off follow-ups to your team.

Who Is the Company Behind freeAIchat.bot?

Fulply

The platform learns from website content, PDFs, and custom text to provide answers based on user-provided information. If the chatbot cannot respond, it acknowledges the limitation and offers a contact form for follow-up. Supporting multilingual interactions, it allows visitors to communicate in their preferred language, regardless of the website's primary language. Easily integrated into WordPress, Wix, Shopify, Squarespace, or custom websites without technical skills, it offers customization options like colors, avatars, welcome messages, and suggested questions to match brand identity. The platform collects visitor contact details via forms, sending instant email notifications with conversation history. Analytics track topics and contact rates, while automated weekly updates keep knowledge current. GDPR compliance includes consent requirements, conversation deletion after 90 days, and anti-abuse protection via Cloudflare Turnstile.

Who Is the Company Behind Fulply?

Fundamento

Fundamento is an enterprise-focused contact center automation solution powered by AI that ensures companies consistently achieve excellent business outcomes by saving costs dramatically with reduced AHT, lower ramp time and improved CSAT. Fundamento’s API-first, no-code AI stack sits at the heart of the customer contact centre ecosystem across different channels of communication, is accessible in multiple languages and can be hosted on cloud as well as on-premises. Companies can automate customer contact centers with enterprise-grade AI to improve agent and customer experience and eliminate agent errors with guided workflows, real-time assistance, on-the-job training, data capture, auto-generated customer responses, conversational intelligence and complex customer support automation. High-growth companies like IndiaMart, Disney Hotstar, Paisabazaar, Flipkart, Zomato, Absolute, and others have seen excellent results with Fundamento. Fundamento is backed by leading names in tech like Binny Bansal, Kunal Shah, Mohit Joshi, Pankaj Chaddah, Apurva Chamaria and others.

Average Rating: 4.5/5.0

Total Reviews: 3

Who Is the Company Behind Fundamento?

  • Seller: Fundamento
  • Year Founded: 2020
  • HQ Location: San Francisco, US
  • Twitter: @fundamentoAI
    1,072 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    64 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of Fundamento?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated April 9, 2026