---
title: Frankly Reviews
meta_title: 'Frankly Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Frankly works for a business like yours.
date_modified: '2025-06-12'
parent_category:
  name: Conversational Intelligence
  url: https://www.g2.com/categories/conversational-intelligence
---


# Frankly Reviews
**Vendor:** FranklyAI  
**Category:** [Chatbots Software](https://www.g2.com/categories/chatbots)
## About Frankly
Frankly enables users and communities to access and interact with your organisation in a new and engaging way, in a variety of languages and interfaces.






- [View Frankly pricing details and edition comparison](https://www.g2.com/products/franklyai-frankly/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-08+12%3A11%3A05+-0500&secure%5Bsession_id%5D=d6e058cd-c722-4460-a7b7-880708564ce6&secure%5Btoken%5D=86e3f79d5be04ef01dc8b4fb777a19a34766af6dcc935af26ea1de5229ecad73&format=llm_user)

## Frankly Features
**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Responses**
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- A/B testing
- Role-based access
- Collection of information
- Augmented Analytics
- Proactive Chat

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Additional Functionality**
- Customer Surveys
- Lead Qualification
- Transcripts/Chat History
- Language Detection
- Pre-Configured Bot
- Lead Capture
- Code-free Development
- Natural Language Processing
- Multi-Language
- For Sales/Marketing
- Contextual Guidance
- Automated Responses
- Customer Support
- Chatbot
- Intent Recognition
- Sentiment Analysis
- Customer Experience Management
- Query Suggestions
- Transfers/Routing
- AI Copilot
- Canned Responses
- AI/Machine Learning
- Multi-Channel Communication
- Automated Routing
- Workflow Automation

## Top Frankly Alternatives
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,703 reviews)
  - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (6,154 reviews)
  - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) - 4.6/5.0 (5,455 reviews)