Best Chatbots Software - Page 37

How Many Chatbots Software Products Does G2 Track?

Total Products under this Category: 1,074

Category Stats (Nov 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CustomGPT.ai (+12.5%) - Among all products in this category, CustomGPT.ai recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,400+ Authentic Reviews
  • 1,074+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Chatbots Software

G2 Grid® for Chatbots Software plotting products by satisfaction and market presence

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Tidio, Birdeye, Genesys Cloud CX, and Paylocity.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=tidio&focus%5B%5D=birdeye&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=paylocity)

BusinessChat

BusinessChat is a Whatsapp marketing automation solution for e-commerce built on the official WhatsApp API. The platform also provides a CRM and customer service platform on WhatsApp for better sales and customer support management over Whatsapp. BusinessChat main features: - Whatsapp bulk campaigns - Abandoned cart automation over WhatsApp for Shopify, salla and Zid - Whatsapp Chatbot ​- WhatsApp Multi-agent inbox BusinessChat free Tools and resources: - WhatsApp Widget - WhatsApp Link Generator - WhatsApp Marketing Templates بزنس شات هي منصة أتمتة تسويق عبر واتساب للتجارة الإلكترونية، مبنية على منصة واتساب للأعمال الرسمية لواتساب API. توفّر المنصة أيضًا نظام إدارة علاقات العملاء CRM وخدمة عملاء على واتساب لإدارة المبيعات ودعم العملاء بشكل أفضل عبر واتساب. : الميزات الرئيسية لبزنس شات حملات واتساب الجماعية - حملات السلات المتروكة على سلة، زد، و شوبيفاي - شات بوت واتساب - صندوق ردّ موحّد على واتساب - :أدوات وموارد مجانية من بزنس شات ويدجت واتساب - أداة عمل رابط واتساب - نماذج قوالب تسويق واتساب -

Who Is the Company Behind BusinessChat?

Byteflow

ByteFlow - Automate Every Flow of Work, a unified platform of AI agents designed to automate and orchestrate enterprise workflows end-to-end in one single platform. ByteFlow comprises four core tools -VoiceFlow, DocumentFlow, BrowserFlow, and ContentFlow, together enables companies and governments to assist humans in repetitive tasks with reliable, auditable AI agents that talk, read, act, and follow up.

Who Is the Company Behind Byteflow?

byVoice

Conversational AI Platform: Chatbot and Voicebot Builder Boost your business capabilities and stand out with the byVoice tailored platform Our Conversational AI Platform empowers companies with a no-code voice and chatbot creation solution. Integrated seamlessly, it offers intelligent IVR, voicebots, and chatbots. Now, you don’t need to build everything from scratch; just customize designs and offer your customers new services effortlessly. Key benefits include telephony channel support and integration with existing solutions. Designed for communication services, the platform comprises: * Virtual AI-powered PBX with IVR * Chatbot and voicebot platform * Automated voice and chat broadcasting system * No/low-code service scenario editor Who Can Benefit from Our Platform 1. White-label solution for product companies - Expand your service offerings with automated voice, SMS, and text channels. - Modernize existing services with cloud PBX features. - Provide customizable solutions tailored to your clients' specific business needs. 2. Software component for startups - Enhance product offerings with an AI-driven component. - Automate voice and text channels. - Access advanced features without extensive development cycles. - Integrate your technologies into a workflow created within our no-code platform. 3. IT product for B2B/B2C companies - Provide round-the-clock customer interaction and support. - Reduce operational costs associated with customer support. - Capture valuable customer insights, preferences, and pain points. Key Features: AI-powered IVR ChatGPT Integration Cloud PBX functions Telephony channel support Multilingual support Omnichannel support No/low-code maintenance script editor Multiple S2T, TTS, and LLM engines You Can Also Add Advanced Features If Required: PBX capabilities - SIP сonnectivity - Call management - AI IVR functionality - ChatGPT integration - Calls routing and distribution Chatbot platform features - Messenger and SMS integration - CRM/HRM/ERP integrations - NLP/NLU features - Routing and distribution - Message generation No-code editor capabilities - Basic variables, conditions, functions - Advanced features such as procedures, triggers, loops, geo distance, and tasks - Version control - Built-in integrations Outbound calling and messaging - Сall and message generation - Autoresponder detection - Campaign results analytics

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind byVoice?

  • Seller: byVoice
  • Year Founded: 2020
  • HQ Location: Kraków, PL
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of byVoice?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works

Caju AI

Caju AI is a cloud-native Customer Engagement as a Service (CEaaS) platform that enables enterprises to efficiently manage and process all message-based customer interactions. By orchestrating control over mobile and desktop connections, supporting customer engagement dashboards, and integrating seamlessly with enterprise CRM systems, Caju AI leverages generative AI and cloud computing to optimize the entire customer engagement lifecycle. This approach ensures scalability, security, and privacy, allowing organizations to analyze client communications and CRM data for actionable insights while maintaining compliance across all channels.

Who Is the Company Behind Caju AI?

  • Seller: Caju AI
  • Year Founded: 2023
  • HQ Location: Charlottesville, US
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

CallDozer

CallDozer is an AI receptionist for home-service businesses across the United States. It answers the calls the owner does not pick up, says it is an AI assistant, and asks what the job is. It quotes only from the price list the owner set, offers two times from the owner's calendar and books the visit. A job that needs a license the business does not hold is not quoted or booked: the details, the address and the number go to the owner to decide. Every call ends in one email to the owner, including the calls that ended without a booking. It speaks English, Spanish and Russian and switches between them inside a call. Calls are not recorded. Price lists come ready for 24 trades, from plumbing and HVAC to auto repair and moving; the owner picks the jobs and sets the prices.

Who Is the Company Behind CallDozer?

Captions

Captions is an AI video creation platform that helps creators, marketers, and businesses produce professional-quality videos in minutes — no editing experience required. Using generative AI, Captions automates the hardest parts of video production: automatic captions, AI voice dubbing, eye contact correction, scene editing, AI avatar generation, and multilingual video creation. The platform is built for anyone creating social media content or video marketing campaigns at scale. Founded in 2021 and headquartered in New York City, Captions is backed by Sequoia Capital, Andreessen Horowitz, Kleiner Perkins, and Adobe Ventures. Its mission: make high-quality video storytelling accessible to everyone.

Average Rating: 4.3/5.0

Total Reviews: 45

How Do G2 Users Rate Captions?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)

Who Is the Company Behind Captions?

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 84% Small, 9% Large

What Are Recent G2 Reviews of Captions?

Carousels Generator

Carousels Generator is AI software that automatically creates LinkedIn and Instagram carousels by combining text with visual design.

Who Is the Company Behind Carousels Generator?

Carti

Carti is an AI-powered sales associate for Shopify stores that answers customer questions, recommends products, and drives conversions 24/7. It learns your entire product catalog automatically, with no manual training or coding required.

Who Is the Company Behind Carti?

Certainly

Most AI vendors will sell you a resolution rate. We would rather sell you a better relationship with your customers. Certainly is an agentic AI platform for CX teams. Your AI agents work across every omnichannel surface, draw on web search and your own knowledge, connect to live systems through MCP servers, call tools, and follow the prompts you write. You stay in control of the intelligence layer because we are LLM agnostic. Reporting is where we get a little obsessive. Volume and containment matter, but so does the quiet stuff: the question asked five different ways, the policy that confuses people, the moment a customer almost gave up. We help you see it. We are not the cheapest path to a bot. We are the team that sits with you, learns your product, sets honest expectations, and keeps tuning long after launch. If your product is layered, your customers matter, and good enough is not good enough, we will get on well. Certainly is trusted by brands such as Feastables, Carlsberg, Credissimo, Fintiba, QuadLock, Rockwool and many more well known names.

Average Rating: 4.8/5.0

Total Reviews: 11

How Do G2 Users Rate Certainly?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)

Who Is the Company Behind Certainly?

Who Uses This Product?

  • Company Size: 55% Medium, 36% Small

What Do G2 Reviewers Say About Certainly?

AI-generated summary from verified user reviews

Pros
  • Users praise the fast and intuitive AI technology that enables easy integration and tailored chatbot development.
  • Users praise the automation capabilities of Certainly, highlighting its responsiveness and seamless integration with other platforms.
  • Users appreciate the easy integrations of Certainly, enabling seamless connections with various platforms for enhanced functionality.
  • Users value the seamless integrations with platforms like ChatGPT and Zendesk, enhancing their customer support experience.
  • Users value the fast and seamless AI integration, enhancing user experience and providing tailored responses effectively.
Cons
  • Users find AI limitations frustrating, as they cannot manually upload spreadsheets for bot training, hindering efficiency.
  • Users express frustration with the inability to upload responses and train the bot manually, finding it time-consuming to hand-type each entry.
  • Users note that data analytics issues require rework, though updates indicate ongoing improvements by the team.
  • Users are frustrated by the inability to upload spreadsheets for training bots, limiting customization and efficiency.
  • Users dislike the lack of manual upload options for spreadsheets, limiting flexibility in training their bot.

What Are Recent G2 Reviews of Certainly?

What Are G2 Users Discussing About Certainly?

Chablyy

Chablyy is a smart chat platform that helps businesses, creators, and service providers turn social media conversations into loyal clients. It brings all your Instagram, Facebook, and WhatsApp messages together in one simple inbox, making it easy to reply, follow up, and manage every customer relationship from a single place. Chablyy uses conversational tools powered by AI to help you reply instantly, personalize messages, and never miss a lead again. You can schedule, collect payments, or share booking links — all inside the chat. Designed for modern entrepreneurs and creative brands, Chablyy keeps your client communication natural, organized, and results-driven. Whether you run a salon, agency, or small business, it helps you connect with your audience and grow faster through better conversations. Key Highlights: - Unified inbox for Instagram, Facebook & WhatsApp - Smart AI chat assistance for instant replies - Follow-up reminders and lead tracking - Integrations with Calendly, Google Sheets & payment tools - Clean, no-code setup — ready to use in minutes

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Chablyy?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Chablyy?

AI-generated summary from verified user reviews

Pros
  • Users love the seamless AI integration of Chablyy, which enhances communication and boosts client conversions efficiently.
  • Users love Chablyy's natural AI responses, which streamline managing messages and enhance client conversion effortlessly.
  • Users appreciate the seamless communication capabilities of Chablyy, enhancing their efficiency and client engagement.
  • Users find Chablyy to provide a simple and intuitive management of social media messages, enhancing efficiency and client conversion.
  • Users love the efficiency of Chablyy, streamlining communication and saving time for better client engagement.
Cons
  • Users note integration issues with third-party tools, particularly CRM platforms, affecting overall convenience and functionality.

What Are Recent G2 Reviews of Chablyy?

Chapple

Chapple is an innovative AI-powered content creation platform designed to empower individuals, businesses, and creators with the tools they need to produce exceptional content effortlessly. With its powerful AI capabilities, Chapple enables users to generate a wide range of content, including text, images, code, and chat interactions, all through intuitive and customizable templates. Whether you're a marketer looking to create compelling social media posts, a writer seeking inspiration, or a developer needing code snippets, Chapple simplifies and accelerates your creative journey.

Average Rating: 4.3/5.0

Total Reviews: 2

Who Is the Company Behind Chapple?

Who Uses This Product?

  • Company Size: 50% Large, 50% Small

What Are Recent G2 Reviews of Chapple?

charles

charles is a conversational marketing software company helping brands make messaging an effective part of their marketing mix. Alongside email, social and paid media, channels such as WhatsApp and RCS enable two-way conversations that guide purchases and strengthen customer relationships. Our latest innovation, charles cowork, makes the platform faster and easier to use through chat and prompts. Teams describe their goals to build campaigns, audiences and automations, analyse performance and identify improvements. By combining account context, channel expertise and visual editing, charles cowork reduces manual setup time and costs while marketers retain control over publishing.

Average Rating: 4.8/5.0

Total Reviews: 29

How Do G2 Users Rate charles?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)

Who Is the Company Behind charles?

  • Seller: Charles
  • Year Founded: 2019
  • HQ Location: Berlin, DE
  • LinkedIn® Page: www.linkedin.com
    74 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Cosmetics, Apparel & Fashion
  • Company Size: 88% Small, 6% Medium

What Do G2 Reviewers Say About charles?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Charles, highlighting its intuitive design and efficient navigation for enhanced productivity.
  • Users appreciate the effective customer engagement with Charles, enhancing communication and streamlining automation processes effortlessly.
  • Users rave about the responsive customer support from Charles, making their setup and experience significantly smoother.
  • Users appreciate the automation features of Charles, enhancing communication and streamlining processes for better results.
  • Users appreciate the business growth capabilities of Charles, enhancing communication and fostering new customer relationships effectively.
Cons
  • Users report buggy features that can disrupt experience, though most issues are resolved quickly.
  • Users experience occasional minor glitches with Charles, though most are quickly resolved, ensuring smooth usage.
  • Users find the service expensive, though some believe the investment is worth it if managed wisely.
  • Users feel that segmentation issues hinder their overall experience and suggest improvements for better functionality.
  • Users experience occasional minor glitches in Charles, though they are typically resolved quickly.

What Are Recent G2 Reviews of charles?

What Are G2 Users Discussing About charles?

Chat360

Chat360 is a leading Conversational AI Chatbot Builder and multichannel conversational marketing platform designed to enhance customer engagement through automated and AI-powered interactions. It allows businesses to connect with their customers across various digital touchpoints, such as WhatsApp, Facebook Messenger, Instagram, and websites, providing a seamless and unified experience. The platform offers a range of features, including advanced AI and natural language processing (NLP) capabilities, which help in personalizing customer interactions and automating routine tasks, thus reducing the workload on human agents. It also supports effortless integration with CRM systems, payment gateways, e-commerce platforms, and analytics tools, allowing businesses to streamline their operations and centralize data. Additionally, Chat360 facilitates effective lead generation across multiple channels, offers multilingual support for localized customer experiences, and features a no-code, user-friendly interface that enables non-technical users to deploy and manage chatbots easily.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Chat360?

  • Seller: Chat360
  • Year Founded: 2020
  • HQ Location: Pune, IN
  • LinkedIn® Page: www.linkedin.com
    107 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Chat360?

CHAT 42 - Conversational AI Chatbot

CHAT 42 is a Conversational AI Chatbot developed by 42Maru, designed to deliver human-like interactions through advanced language intelligence technologies, including Natural Language Understanding (NLU), Context Management (CM), and Dialogue Management (DM). This chatbot can be tailored to various models such as FAQ, NLU, and Deep QA-based systems, making it suitable for applications like customer support and help desks.

Who Is the Company Behind CHAT 42 - Conversational AI Chatbot?

  • Seller: 42Maru
  • Year Founded: 2015
  • HQ Location: Seoul, KR
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®
Bijou Barry
BB
Researched and written by Bijou Barry
Updated April 9, 2026