Best Call Center Infrastructure (CCI) Software - Page 36

Snapforce CRM

Snapforce CRM is a software for small and mid sized business that provides Telephony fucntionality, and the only CRM on the market that provides a Virtual PBX Phone System as a standard module for all new customers.

Average Rating: 4.3/5.0

Total Reviews: 2

Softdial Contact Center

Softdial Contact Center helps inbound operations resolve customer queries in a timely manner using IVR, voicemail, routing calls in a timely manner, and making sure the voice call and the data travel together.

Sparrow Converse

Sparrow is an omnichannel contact center technology that provides agents with a 360-degree view of customers and their inquiries across various communication channels, including social media, phone calls, text messages, SMS, and more. This means that agents using Sparrow have access to a unified interface or platform that allows them to seamlessly handle customer interactions and access relevant information, regardless of the channel through which the customer reaches out. By integrating and consolidating customer data from multiple channels, Sparrow enables agents to have a comprehensive understanding of each customer's history, preferences, and previous interactions. This empowers agents to deliver personalized and efficient customer service, as they have a holistic view of the customer's journey and can provide relevant and accurate assistance. Furthermore, Sparrow likely offers features such as real-time monitoring of customer interactions, automated routing of inquiries to the most suitable agents, analytics and reporting capabilities, and integration with customer relationship management (CRM) systems or other business tools. These functionalities help contact centers optimize their operations, improve customer satisfaction, and streamline their communication processes across various channels.

SpeechVox

We provide complete suite of digital products tailored to the client needs.

StandardFacile

Without any technical knowledge, activate your company standard in 3 minutes and manage your customer calls like a pro

Steam-connect

Making contact is the beginning of every success story. Good advice, a specific question, service, research or a solution. Human contact is still the best foundation for making new connections and really reaching people. Conversations win or lose customers. There is, of course, nothing more frustrating than having to tell your whole story over and over again. And there is nothing better than being understood immediately and feeling the right connection. We are all used to having conversations through all kinds of channels. The whole day long. These channels and platforms are very diverse and constantly changing. With that in mind, we have developed a future-proof platform that allows you to join whenever and wherever you want. Steam-connect is the customer-contact ecosystem that is winning hearts. A solution where there is complete freedom. Through which (future) channels the conversation also runs. This way, all customer interactions are tracked without losing the storyline. With Steam-connect, every conversation stays on top of steam. This way you can be more attentive, show understanding immediately and offer the right insight. Empathetic and very effective. Steam-connect is therefore the ideal source of power for every conversation. All customer contact channels in one solution.

Storacall

SuperChannel

SuperChannel increases Contact Center first call resolution rates and highly improves customer experience by means of exchanging relevant information during the call with agents.

SynerVoxAi

SynerVox AI is an AI-powered contact center platform for outbound and blended teams that need enterprise dialing without enterprise complexity. Predictive and progressive dialing with campaign-level pacing, answering machine detection, and configurable abandonment controls keeps agents talking instead of waiting. Supervisors see queue depth, agent state, and campaign performance live. Agents work entirely in the browser over WebRTC - no desk phone, no VPN, no install. The CRM Bridge, a Chrome extension, connects the dialer to the CRM your team already uses. Right-click any number to dial it, and the matching record opens automatically as the call connects. Administrators define which CRM fields the extension can read, so integration needs no custom API build. Calling-hours enforcement, DNC and suppression handling, per-campaign rules, and full call detail records support compliance and audit readiness. Built for BPO, collections, market research, and sales teams.

synqAGENT

Talkover

TCdial

Telavox

Telavox is a European tech company in the telecom industry that offers a world-leading communication platform with solutions for smart and efficient telephony, PBX, chat and much more. Founded in 2003 and with headquarters in Malmö, Sweden, Telavox currently employs more than 360 employees. The Telavox platform has more than 300 000 business seats with 60k customers, operational in 9 counties. Great workdays, happy customers - changing business communications forever 💚

TelcoDataCloud

Australian businesses deserve the best from their telco services, but with so many products available and differing organisational needs, TelcoDataCloud recognises that an unbiased, outside perspective is what’s required before making major costly decisions. TelcoDataCloud independently delivers account management solutions sourced from multiple telecommunications providers and assists with the implementation strategy best suited to the organisation. With detailed reports from a TelcoDataCloud audit, businesses are empowered to re-assess their terms or further engage with TelcoDataCloud Consulting to do this on their behalf.

Telebroad Unified communication platform

Simplify business communication with Telebroad’s all-in-one phone system. Our flexible, cloud-based PBX (350+ features), advanced routing, and Teleconsole app let you handle calls, SMS, fax, and chat from any device or browser. Customize call flows, integrate with CRM, and get real-time analytics. With 24/7 support, Telebroad is secure, scalable, and easy to manage. Elevate your communication today.