Best Call Center Infrastructure (CCI) Software - Page 25

ExactCall

With ExactCall, agents deliver required information using either our audio-delivery or proprietary text-messaging option.

Expertflow Contact Center

Expertflow Contact Center is a Contact Center as a Service (CCaaS) platform, with the flexibility to also be deployed on-premises (CCaaP) or in a hybrid model, from Expertflow, a Swiss-based contact center software company serving customers since 2006 (www.expertflow.com). The platform brings together the full CCaaS feature set businesses expect in one solution: omnichannel voice and digital conversations, built-in CRM contact center connectors (Salesforce, Microsoft Dynamics, SAP, HubSpot, Odoo, Zoho), voice and chatbots, AI agent and supervisor assistance, conversation analytics, quality management (QM), workforce management (WFM), and voice recording. Agents work from a single unified workspace with full customer context, while supervisors get real-time performance insights and AI-driven guidance. Expertflow Contact Center helps organizations consolidate CRM, AI, and voice into one platform so they can orchestrate every customer journey, reduce handle times, and deliver consistent, personalized service across channels - without being locked into a single deployment model. Learn more at https://www.expertflow.com.

Fastcall

A native click-to-call app in Salesforce. Softphone, local caller ID, voicemail drop and more

Average Rating: 4.2/5.0

Total Reviews: 13

Fixzy Assist

FlexIP Hosted VoIP Provider

FlexIP Solutions is a communications provider offering VoIP-based phone systems including a hosted VoIP, unified communications (UCaaS), Contact Center, text messaging, etc.

Flyweight Assistant

Flyweight is AI with Personality for Shopify Brands with Personality. Flyweight builds AI chatbots that truly understand your Shopify store—from product pages and blog posts to FAQs and return policies. Designed for brands with a distinct voice, Flyweight’s chatbot mirrors your tone, speaks over 50 languages, and updates automatically every night to stay aligned with your latest content. Installation takes just one click. From there, merchants can easily customize responses, create tailored customer journeys with smart routing, and seamlessly forward complex inquiries to their support team. Flyweight is built to be accurate, reliable, and on-brand. Unlike generic chatbots, it responds exclusively based on your store’s real-time content—so answers are always precise and trustworthy. And if the AI can’t confidently respond, it collects the customer’s contact details and forwards the full chat to your team—ensuring no lead is ever lost. That’s why leading brands around the world trust Flyweight to boost conversions, cut support volume, and elevate the customer experience. Fully GDPR-compliant by design, Flyweight is ready to power global commerce—helping merchants grow with confidence, personality, and intelligence. What It Solves for Brands: Flyweight gives brands an AI they can rely on. It solves two of the biggest challenges in e-commerce: lost sales from unanswered questions and overloaded support teams. By delivering fast, accurate answers 24/7 based on your store’s real content, Flyweight helps turn visitors into customers while reducing support volume. And when the AI isn’t confident in its response, it collects the lead and forwards the full chat to your team—so no opportunity is missed. AI Chat With Brand Personality: Flyweight isn’t your average bot—it automatically detects your brand’s tone and personality, and you can fine-tune it further using custom routing rules. Whether you're aiming for witty, professional, or warm, Flyweight adapts to mirror your voice and guide customers toward conversion or resolution. Built for Shopify: Flyweight was built specifically for Shopify and works natively with the latest themes and admin experience. It integrates with tools like Zendesk for ticket escalation and uses a nightly data refresh to stay up to date with your product catalog, policies, and store pages. Powerful Features, Simple Pricing: From a free forever plan to high-volume enterprise tiers, Flyweight offers transparent pricing with scalable impressions and product limits. Advanced plans unlock analytics, custom branding, multi-market support, and integrations—perfect for brands that want performance and flexibility. Enhanced Analytics: Brands on advanced plans can filter chatbot interactions by category (sales, support, complaints) and use insights to improve performance and workflows over time.

Focus Contact Center

Focus Contact Center is an omnichannel communication platform, easy to use, quick and intuitive. FCC improves customers' satisfaction and secures their loyalty. It enhances the customer experience and streamlines your operations with predictive dialling, built-in mini CRM and advanced reporting. Seamlessly integrates with CRM, such as Salesforce, MS Dynamics, and bespoke systems. - Multichannel communication in the cloud: phone, email, chat, social media, www; - Full process automation in communication, sales and customer service based on gathered customer data; - Inbound communication: IVR, queuing; - Outbound communication: telemarketing campaigns, surveys, sales follow-ups and closings; - Intuitive and simple design, implementation and data analysis; - Compatible Mobile Apps;

Fonada

Founded in 2014, Fonada is a leading provider of cloud telephony and communication solutions, headquartered in Noida. With a team of over 80+ employees, the Fonada family has rapidly grown to serve a diverse range of industries, including finance, healthcare, e-commerce, logistics and many more. Leverage Fonada’s CPaaS Solutions for Smart Business Communication Cloud Contact Center Solutions 1. Delivers comprehensive solutions for managing inbound and outbound communications. 2. Increases operational efficiency with features like call routing, monitoring, and recording. 3. Enhances customer support with unified communication channels and CRM integrations. 4. Automated outbound calls, increasing agent productivity and reducing idle time. 4. Ensures higher call connectivity with advanced dialing algorithms. Voice Solutions 1. Voice Broadcasting/OBD: Deliver pre-recorded messages to a large audience quickly and efficiently. 2. Virtual Number: Provide a professional appearance and manage calls seamlessly with virtual numbers. 3. Number Masking: Protect privacy by masking the actual phone numbers during calls. 4. Toll-Free Numbers: Enhance customer service by offering toll-free numbers for easy access. 5. IVR Solutions: Improve customer experience with interactive voice response systems that guide callers to the right department. 6. Click-to-Call Solution: Boost customer engagement by allowing them to connect with your business with a single click. Messaging Solutions: 1. WhatsApp Business Solution: Engage with customers on their preferred messaging platform for better interaction. 2. RCS Messaging: Offer rich media messages that enhance customer engagement with images, videos, and interactive buttons. 3. Bulk SMS Solution: Send bulk SMS campaigns for marketing, alerts, and notifications to a large audience efficiently. API Solutions: 1. Calling APIs: Integrate voice call capabilities into your applications for seamless communication. 2. Messaging APIs: Incorporate messaging features into your software for enhanced customer engagement. Primary Value and Solutions: Fonada’s solutions address several critical business challenges: 1. Low Call Connectivity: Utilizing spam-free CLIs and advanced algorithms, Fonada ensures higher call connectivity, reducing the chances of calls being labeled as spam 2. Operational Efficiency: Automation through solutions like auto dialers and IVR systems boosts efficiency and cuts costs. 3. Customer Engagement: Enhanced communication features like Click to Call and RCS messaging improve customer interactions and lead to higher conversion rates. 4. Scalability and Flexibility: Fonada’s cloud-based solutions offer the scalability and flexibility businesses need to grow and adapt their communication capabilities. By streamlining and enhancing business communications, Fonada delivers improved customer satisfaction, increased operational efficiency, and higher return on investment (ROI). Fonada empowers businesses to achieve seamless, efficient, and cost-effective communication, making it a pivotal partner in modern business operations.

FoneBox

FoneBox is Australia's leading provider of inbound call services.

Fonvirtual

Fonvirtual offers virtual PBX services and 100% cloud-based call center software, with virtual voice and text agents. Among its main features, Fonvirtual provides a multichannel solution that allows managing calls, chats, and video calls from a single platform and, thanks to WebRTC technology, from any device and anywhere in the world.

FrontStage

FrontStage offers a broad and innovative range of Omni-channel contact centre functionalities, including a unified Omni-channel routing and intelligent queuing algorithm, predictive diallers, built-in contact and case management, quality management, co-browsing, native call and screen recording, and an API for integration with third-party applications. The FrontStage CTI-interop solution also works seamlessly with the most popular enterprise communication call servers and PBXs available on the market. The FrontStage platform can be deployed On-Prem or as a cloud service within Microsoft Azure.

Fullfree

Fusion Chat

Fusion Chat is an innovative AI assistant designed to seamlessly integrate into your web browser, enhancing your online experience by providing intelligent, context-aware support. By embedding itself into popular search engines like Google, Bing, and Yahoo, Fusion Chat offers real-time, conversational assistance directly within your search results. Additionally, it features a right-click popup for quick access and a document composer to aid in drafting emails, reports, and other texts. With Fusion Chat, users can also generate AI-powered images, bringing creative ideas to life effortlessly. Key Features and Functionality: - Search Engine Integration: Fusion Chat embeds into your preferred search engines, enabling interactive conversations and providing detailed answers directly within search results. - Helper Popup: Access Fusion Chat instantly by right-clicking on selected text, allowing for quick searches and information retrieval without leaving your current webpage. - Document Composer: Generate various types of text, such as emails, essays, and reports, by simply typing a prompt like "Fusion: Write an email to my boss requesting a raise?" Fusion Chat will craft the content for you. - AI Image Generator: Create images based on textual descriptions. For example, inputting "Fusion: Generate a picture of a cat" will produce the desired image. - Memory Feature: Fusion Chat remembers previous interactions, allowing for more personalized and context-aware responses over time. Primary Value and User Solutions: Fusion Chat streamlines online tasks by integrating AI assistance directly into the user's browsing environment. It enhances productivity by providing immediate, contextually relevant information and support without the need to switch between applications. Whether drafting documents, generating creative images, or seeking detailed answers, Fusion Chat simplifies these processes, saving time and effort. Its intuitive design and seamless integration make it an invaluable tool for users seeking efficient and intelligent assistance in their daily online activities.

Futurecalls Technology

Futurecalls Technology Pvt Ltd offers a comprehensive suite of IT and project consultancy services, specializing in voice and contact center solutions. Their offerings are designed to enhance customer service experiences and streamline communication channels for businesses across various industries. Key Features and Functionality: - Voice and Contact Center Solutions: Futurecalls manages and deploys AVAYA IPO installations and AVAYA CM solutions, serving as an Emerald partner for AVAYA. They also partner with Ozonetel and Contaque to provide dialer solutions tailored for small and mid-sized organizations. Additionally, they offer cloud services to optimize the deployment of cloud contact centers. - Security and Infosec Solutions: The company provides a range of security services, including firewall deployment and management with partners like Sophos, Fortinet, SonicWall, Palo Alto, and Cisco. They offer endpoint security solutions with Kaspersky, Sophos, Seqrite, and CrowdStrike, as well as SIEM, SSO, MFA, and CASB solutions from LTS Secure. Their services also encompass VAPT deployments and testing with Rapid7/Nexpose, web application security with Accunetix/Cyberchief, ISO 27001 audits, and phishing simulation services. - Infrastructure Solutions: Futurecalls partners with leading companies like Cisco, HP-Aruba, Ruckus, Extreme, and D-Link to provide infrastructure solutions. Their services include security and CCTV solutions from Hikvision and CP PLUS, biometric and attendance solutions from MATRIX and ESSL, Wi-Fi solutions for internal and external access points, structured cabling and laying, and data center solutions for enterprise customers. - Cloud and Services: As a select partner for AWS and Azure, Futurecalls offers AD integration and deployment services, mail migration and hosting solutions, network and security audit services, NOC and remote infrastructure management services, expertise in open-source service offerings, AWS training, ISO/IEC 27001:2013 gap assessment, web application and security assessment, and vulnerability assessments and penetration testing. - Information Security Management System : The company provides comprehensive ISMS solutions, including internal audit programs, performance evaluation, awareness and training programs, BCP simulation, VAPT assessment, DR tests as per BIA, physical security penetration tests, phishing simulations, business impact analysis, and InfoSec risk assessments for all functions. Primary Value and Solutions for Users: Futurecalls Technology Pvt Ltd delivers tailored IT and consultancy services that address the unique challenges faced by businesses in managing customer interactions, securing data, and optimizing infrastructure. By leveraging their expertise and strategic partnerships, they provide scalable and flexible solutions that enhance operational efficiency, ensure data security, and improve overall customer satisfaction. Their comprehensive approach allows organizations to focus on core business objectives while Futurecalls manages the complexities of IT infrastructure and security.

Gadgets for Cisco Finesse

Significantly enhance experience of agents and supervisors on all of the Cisco® contact center platforms (UCCX – Express, UCCE – Enterprise incl. Packaged). Automate repetitive tasks, provide alerts and notifications (RONA, Calls in Queue, ..), connect agents to back office and remote experts, or even integrate Cisco Finesse® with all the tools that the agents use (including Salesforce®, MS Dynamics CRM, ServiceNow® and other SQL based systems). Learn now how to create a truly unified workspace and a seamless Cisco agent desktop experience using 2Ring Gadgets for Cisco Finesse.