Mindful by Medallia
Mindful is a best-in-class customer experience solution for the world’s biggest brands. For us, customer-centricity is key—so we bridge the gap between experiences, bringing customers the help they need at a time that’s best for them. Mindful adds emotional intelligence to every interaction by transitioning customers across channels like voice, digital, text, and in-person to provide a premier experience for customers, an empowered experience for agents, and peak efficiency for brands. • Winning the customer journey is critical to a thriving brand, and Mindful bridges the gaps between disconnected experiences. • Digital dead ends are replaced by no-code call schedulers, carrying context over for the customer while creating predictable queue volume. • Traditional hold times are a thing of the past by providing premier callback in the IVR. • Customers expectations are managed with status updates and options to reconnect via SMS. The biggest Fortune 500 brands have been using Mindful to improve contact center metrics like AHT, ASA, Abandonment, and agent happiness. Satisfaction metrics like CSAT, NPS, CES are also improved thanks to seamless transitions and agent preparedness. It all comes together for the very best customer experience that drives revenue and loyalty.
Average Rating: 4.8/5.0
Total Reviews: 6
How Do G2 Users Rate Mindful by Medallia?
- Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.7/10)
- Quality of Support: 9.6/10 (Category avg: 8.5/10)
- Ease of Admin: 9.7/10 (Category avg: 8.6/10)
- Ease of Use: 9.7/10 (Category avg: 8.7/10)
Who Is the Company Behind Mindful by Medallia?
- Seller: Medallia
- Year Founded: 2001
- HQ Location: San Francisco, CA
-
LinkedIn® Page: www.linkedin.com
2,765 employees on LinkedIn® - Phone: 650-321-3000
Who Uses This Product?
- Company Size: 100% Medium
What Are Recent G2 Reviews of Mindful by Medallia?
"Robust and user-friendly tool"
Rating: 5.0/5.0 stars
— Derick H.
Rating: 4.0/5.0 stars
— James R.
