# Best AI IT Agents Software *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* AI IT agents are autonomous AI agents that manage and optimize IT operations and support processes, deeply integrated with IT service management (ITSM) systems, knowledge bases, and workflows to autonomously resolve tickets, detect incidents, classify issues, and escalate complex problems to human IT staff while delivering specialized, high-quality IT support interactions. ### Core Capabilities of AI IT Agents To qualify for inclusion in the AI IT Agents category, a product must: - Integrate deeply with business systems such as ITSM platforms or knowledge bases to ensure data-driven, role-specific interactions - Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses - Allow users to design the agent's trusted role, tone, and capabilities to suit specific IT workflows - Offer data and reporting tools for agent interactions and performance such as dashboards or insights reports - Enable seamless human-in-the-loop functionality for escalating complex conversations or unresolved incidents - Support advanced automation for proactive task execution such as ticket resolution or issue detection - Maintain security, compliance, and data privacy protocols for all interactions - Support incident management processes autonomously while ensuring high-quality resolution of tickets and issues ### Common Use Cases for AI IT Agents IT operations teams use AI IT agents to scale support capabilities and reduce downtime through autonomous, intelligent ticket and incident management. Common use cases include: - Autonomously resolving common IT tickets such as password resets, access requests, and software provisioning - Proactively detecting and classifying incidents before they escalate to critical failures - Automating repetitive IT workflows including ticket categorization, routing, and status updates ### How AI IT Agents Differ from Other Tools AI IT agents offer specialized, ITSM-embedded functionality that sets them apart from broader [bot platforms](https://www.g2.com/categories/bot-platforms) and standard [chatbot software](https://www.g2.com/categories/chatbots), which may offer basic conversational abilities without deep IT system integration or autonomous task execution. They also differ from general [AI agents for business operations](https://www.g2.com/categories/ai-agents-for-business-operations) by being tailored specifically for IT use cases with deep integrations into [ITSM platforms](https://www.g2.com/categories/it-service-management-itsm-tools) and [workflow management tools](https://www.g2.com/categories/workflow-management). ### Insights from G2 on AI IT Agents Based on category trends on G2, autonomous ticket resolution and proactive issue detection stand out as the most impactful capabilities. These platforms deliver reductions in mean time to resolution and improved support team efficiency as primary outcomes of adoption. ## How Many AI IT Agents Software Products Does G2 Track? **Total Products under this Category:** 95 ### Category Stats (Jun 2026) - **Average Rating**: 4.61/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: PeopleReign (+2.25%) - Among all products in this category, PeopleReign recorded the largest rating increase compared to last month *Last updated: June 24, 2026* ## How Does G2 Rank AI IT Agents Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 7,600+ Authentic Reviews - 95+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which AI IT Agents Software Is Best for Your Use Case? - **Leader:** [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) - **Highest Performer:** [Console](https://www.g2.com/products/console-com-console/reviews) - **Easiest to Use:** [Harmony](https://www.g2.com/products/harmony-2026-03-02/reviews) - **Top Trending:** [Moveworks](https://www.g2.com/products/moveworks/reviews) - **Best Free Software:** [Atera](https://www.g2.com/products/atera/reviews) --- **Sponsored** ### Cloudflare Application Security and Performance Cloudflare is the connectivity cloud for the "everywhere world," on a mission to help build a better Internet. We provide a unified platform of networking, security, and developer services delivered from a single, intelligent global network that spans hundreds of cities in over 125 countries. This empowers organizations of all sizes, from small businesses to the world's largest enterprises, to make their employees, applications, and networks faster and more secure everywhere, while significantly reducing complexity and cost. Our comprehensive platform includes: - Advanced Security: Protect your online presence with industry-leading DDoS protection, a robust Web Application Firewall (WAF), Bot mitigation, and API security. Implement Zero Trust security to secure remote access, data, and applications for your entire workforce. - Superior Performance: Accelerate website and application loading times globally with our Content Delivery Network (CDN), intelligent DNS, and smart routing capabilities. Optimize images and deliver dynamic content with unparalleled speed. - Powerful Developer Tools: Empower your developers to build and deploy full-stack applications at the edge using Cloudflare Workers (serverless functions), R2 Storage (object storage without egress fees), and D1 (serverless SQL database). Cloudflare helps connect and protect millions of customers globally, offering the control, visibility, and reliability businesses need to work, develop, and accelerate their operations in today's hyperconnected landscape. Our global network continuously learns and adapts, ensuring your digital assets are always protected and performing at their best. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1010619&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=10700&secure%5Bresource_id%5D=1010619&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-it-agents%3Fpage%3D6&secure%5Btoken%5D=1bbdaf8804c09a83e786a56b14d95195cae25d19bf3b4c5efccfc35e717ec38f&secure%5Burl%5D=https%3A%2F%2Fwww.cloudflare.com%2Fapplication-services%2Fproducts%2F&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated AI IT Agents Software Products in 2026? ### 1. [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 450+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps. They execute work across any system in your enterprise, governed by your policies at every step. Choose from out-of-the-box agents or build custom ones with AI Agent Studio using natural language. Set guardrails, automate workflows, and deploy AI with governance and security built in from day one. The AI Agent Orchestrator coordinates teams of specialized agents to handle complex, multi-step workflows that single-agent solutions can't manage. For over 20 years, ServiceNow has powered work for the world's leading companies. 85% of the Fortune 500 trust ServiceNow, powering 80 billion workflows annually and over 100,000 AI use cases. Put AI to work for your people with ServiceNow. **Average Rating:** 4.3/5.0 **Total Reviews:** 390 **Who Is the Company Behind ServiceNow AI Agents?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 34% Enterprise, 17% Mid-Market #### What Are ServiceNow AI Agents's Pros and Cons? **Pros:** - Efficiency (21 reviews) - Ease of Use (17 reviews) - Messaging Automation (14 reviews) - Easy Integrations (11 reviews) - Helpful (7 reviews) **Cons:** - Inaccuracy (10 reviews) - Poor Understanding (9 reviews) - Complex Configuration (8 reviews) - Limited AI (8 reviews) - Complex Usability (5 reviews) ### What Do G2 Reviewers Say About ServiceNow AI Agents? *AI-generated summary from verified user reviews* **Pros:** - Users value the **efficiency** of ServiceNow AI Agents, simplifying workflows and automating repetitive tasks effectively. - Users value the **ease of use** of ServiceNow AI Agents, allowing seamless integration and streamlined workflows for support teams. - Users appreciate the **messaging automation** of ServiceNow AI Agents, enhancing efficiency and reducing workload for teams. - Users appreciate the **easy integrations** of ServiceNow AI Agents, enabling seamless automation and enhancing overall operational efficiency. - Users value the **efficient automation and quick incident resolution** capabilities of ServiceNow AI Agents for streamlined workflow management. **Cons:** - Users often face **inaccuracy** issues with ServiceNow AI Agents, struggling with irrelevant responses and misinterpretations of context. - Users find that the **poor understanding** of nuanced questions limits the effectiveness of ServiceNow AI Agents. - Users find the **complex configuration** of ServiceNow AI Agents time-consuming and often challenging for nuanced interactions. - Users find the AI Agents to be **overly rigid and limited** , struggling with nuanced questions and offering generic responses. - Users find the **initial setup and customization complex** , necessitating a steep learning curve for effective use. #### What Are Recent G2 Reviews of ServiceNow AI Agents? **"[ServiceNow AI Agents Streamline Workflows and Reduce Manual Effort](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12617915)"** **Rating:** 4.5/5.0 stars *— Pradip G.* [Read full review](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12617915) --- **"[Native AI agents that finally run on governed platform data](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12776657)"** **Rating:** 5.0/5.0 stars *— rajesh s.* [Read full review](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12776657) --- ### 2. [Atera](https://www.g2.com/products/atera/reviews) The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com **Average Rating:** 4.6/5.0 **Total Reviews:** 1,177 **Who Is the Company Behind Atera?** - **Seller:** [Atera](https://www.g2.com/sellers/atera) - **Company Website:** https://www.atera.com - **Year Founded:** 2011 - **HQ Location:** Tel Aviv - **Twitter:** @AteraCloud (1,675 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/98739/ (404 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 57% Small-Business, 31% Mid-Market #### What Are Atera's Pros and Cons? **Pros:** - Ease of Use (386 reviews) - Automation (273 reviews) - Features (260 reviews) - Efficiency (210 reviews) - Monitoring (184 reviews) **Cons:** - Missing Features (161 reviews) - Limited Features (135 reviews) - Improvement Needed (96 reviews) - Needs Improvement (91 reviews) - Feature Issues (84 reviews) ### What Do G2 Reviewers Say About Atera? *AI-generated summary from verified user reviews* **Pros:** - Users find Atera's **ease of use** invaluable, streamlining workstation management and enhancing productivity seamlessly. - Users value the **powerful automation tools** of Atera, streamlining tasks and enhancing efficiency across devices. - Users appreciate Atera's **all-in-one dashboard** , simplifying processes with its intuitive interface and robust features. - Users value the **efficiency** of Atera, as it streamlines device management and enhances workflow productivity significantly. - Users value the **unified dashboard** of Atera, as it streamlines remote access and monitoring tasks efficiently. **Cons:** - Users find that Atera has **missing features** like checklists and context in alerts, impacting usability. - Users find the **limited mobile app features** frustrating, and AI tools require costly add-ons, impacting affordability. - Users note the need for **improvement in interface design and functionality** due to disruptions and installation complexities. - Users note that **reports can be slow to load** and customization options are limited, impacting efficiency. - Users report **feature issues** with Atera, including limited billing increments and unreliable remote access functionality. #### What Are Recent G2 Reviews of Atera? **"[Comprehensive IT Management Made Easy with Powerful Add-Ons](https://www.g2.com/survey_responses/atera-review-12159122)"** **Rating:** 5.0/5.0 stars *— Marc Verjans T.* [Read full review](https://www.g2.com/survey_responses/atera-review-12159122) --- **"[Atera: All-in-One IT Management with Strong Integrations, Automation, and ROI](https://www.g2.com/survey_responses/atera-review-12982693)"** **Rating:** 4.5/5.0 stars *— Emil C.* [Read full review](https://www.g2.com/survey_responses/atera-review-12982693) --- #### What Are G2 Users Discussing About Atera? - [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment - [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment - [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments - [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment - [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment ### 3. [Harmony](https://www.g2.com/products/harmony-2026-03-02/reviews) Harmony is an AI-first enterprise service management platform designed to operate autonomously. At its core, Harmony is an intelligent AI help desk agent powered by dozens of out-of-the-box and proactive agents, with continuous knowledge generation, and a flexible AI workflow builder. Harmony integrates seamlessly with your existing ITSM tools, enabling you to start where you are and transition to Harmony’s full system of record when you’re ready. By eliminating waiting, guesswork, and operational chaos, Harmony empowers IT teams to move beyond reactive support and achieve truly autonomous operations. **Average Rating:** 4.8/5.0 **Total Reviews:** 67 **Who Is the Company Behind Harmony?** - **Seller:** [Harmony](https://www.g2.com/sellers/harmony-ff273a8e-9d4e-4270-bccd-ce0efef47f7f) - **Company Website:** https://harmony.io - **Year Founded:** 2025 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/harmonyio/ (58 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 57% Mid-Market, 28% Small-Business #### What Are Recent G2 Reviews of Harmony? **"[Best IT Automation I've Ever Used - Completely Transformed Our Operations](https://www.g2.com/survey_responses/harmony-review-12612560)"** **Rating:** 5.0/5.0 stars *— Or T.* [Read full review](https://www.g2.com/survey_responses/harmony-review-12612560) --- **"[Harmony Frees Us from Manual Tasks and Improves the IT User Experience](https://www.g2.com/survey_responses/harmony-review-12525449)"** **Rating:** 5.0/5.0 stars *— Danny F.* [Read full review](https://www.g2.com/survey_responses/harmony-review-12525449) --- ### 4. [Moveworks](https://www.g2.com/products/moveworks/reviews) Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com. **Average Rating:** 4.4/5.0 **Total Reviews:** 113 **Who Is the Company Behind Moveworks?** - **Seller:** [Moveworks](https://www.g2.com/sellers/moveworks) - **Company Website:** https://www.moveworks.com/ - **Year Founded:** 2016 - **HQ Location:** Mountain View, US - **Twitter:** @moveworks (5,768 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/moveworksai/ (663 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 64% Enterprise, 14% Small-Business #### What Are Moveworks's Pros and Cons? **Pros:** - Efficiency (11 reviews) - Ease of Use (10 reviews) - AI Integration (7 reviews) - Innovation (7 reviews) - Time-Saving (6 reviews) **Cons:** - Complexity (5 reviews) - Learning Curve (4 reviews) - Time-Consuming (4 reviews) - Usage Limitations (4 reviews) - Delayed Response (3 reviews) ### What Do G2 Reviewers Say About Moveworks? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional efficiency** of Moveworks, which greatly streamlines IT support and saves valuable time. - Users find Moveworks to be **very easy to use** , allowing efficient IT support with quick and coherent responses. - Users commend the **impressive AI integration** of Moveworks for streamlining IT support and boosting overall efficiency. - Users highlight the **impressive AI integration** of Moveworks, enhancing efficiency and transforming IT support experiences. - Users value the **time-saving capabilities** of Moveworks, enhancing efficiency and reducing frustration with quick issue resolution. **Cons:** - Users express concerns about the **complexity of integration** with Moveworks, particularly for non-ServiceNow environments. - Users find the **learning curve challenging** , requiring significant time and effort for effective integration and tuning. - Users find the **time-consuming integration process** with Moveworks challenging, hindering its overall usability and effectiveness. - Users express concern over **integration limitations** with non-ServiceNow platforms, impacting overall functionality and efficiency. - Users experience **delayed response** times, especially in support and integration, affecting overall efficiency and satisfaction. #### What Are Recent G2 Reviews of Moveworks? **"[Efficient AI Search Tool with Room for UI Enhancements](https://www.g2.com/survey_responses/moveworks-review-12768942)"** **Rating:** 4.5/5.0 stars *— Sruthi K.* [Read full review](https://www.g2.com/survey_responses/moveworks-review-12768942) --- **"[Seamless Slack/Teams Integration That Resolves IT Requests Fast](https://www.g2.com/survey_responses/moveworks-review-12688111)"** **Rating:** 4.5/5.0 stars *— HIMANSHU M.* [Read full review](https://www.g2.com/survey_responses/moveworks-review-12688111) --- #### What Are G2 Users Discussing About Moveworks? - [What is Moveworks used for?](https://www.g2.com/discussions/what-is-moveworks-used-for) ### 5. [Guru](https://www.g2.com/products/guru/reviews) Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,257 **Who Is the Company Behind Guru?** - **Seller:** [Guru](https://www.g2.com/sellers/guru) - **Company Website:** https://www.getguru.com - **Year Founded:** 2013 - **HQ Location:** Philadelphia, PA - **Twitter:** @Guru_HQ (4,242 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5129180/ (2,457 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Mid-Market, 29% Enterprise #### What Are Guru's Pros and Cons? **Pros:** - Ease of Use (726 reviews) - Helpful (411 reviews) - Comprehensive Information (310 reviews) - Easy Access (289 reviews) - Information Accuracy (283 reviews) **Cons:** - Search Functionality (148 reviews) - Inefficient Search (146 reviews) - Search Functionality Issues (134 reviews) - Inefficient Searching (132 reviews) - Organizational Challenges (109 reviews) ### What Do G2 Reviewers Say About Guru? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Guru, finding quick answers through its intuitive AI questioning feature. - Users value the **quick and reliable answers** from Guru, enhancing productivity and keeping knowledge organized and accessible. - Users appreciate the **comprehensive information** provided by Guru, enhancing knowledge management and team efficiency. - Users appreciate the **easy access** to verified information through Guru, seamlessly integrating into daily workflows. - Users value the **accurate information** provided by Guru, which enhances efficiency and reduces confusion in workflows. **Cons:** - Users find the **search functionality lacking** , as it struggles with general queries and can be slow with large content. - Users experience **inefficient search** results with Guru, especially when managing large amounts of saved content. - Users find the **search functionality issues** in Guru frustrating, particularly with slow results and poor keyword recognition. - Users find that **inefficient searching** for specific information can hinder their overall experience with Guru. - Users note **organizational challenges** with Guru, particularly in managing large collections and a steep learning curve for advanced features. #### What Are Recent G2 Reviews of Guru? **"[Automated Verification Keeps Our Knowledge Repository Trustworthy](https://www.g2.com/survey_responses/guru-review-12959405)"** **Rating:** 5.0/5.0 stars *— Dairon P.* [Read full review](https://www.g2.com/survey_responses/guru-review-12959405) --- **"[A fast and user-friendly knowledge platform with room to grow](https://www.g2.com/survey_responses/guru-review-11254414)"** **Rating:** 5.0/5.0 stars *— Iasmin L.* [Read full review](https://www.g2.com/survey_responses/guru-review-11254414) --- #### What Are G2 Users Discussing About Guru? - [What does Guru do?](https://www.g2.com/discussions/what-does-guru-do) - 3 comments - [How do I use the Guru app?](https://www.g2.com/discussions/how-do-i-use-the-guru-app) - 1 upvote - [What is Guru platform?](https://www.g2.com/discussions/guru-what-is-guru-platform) - 2 comments - [What is Guru software?](https://www.g2.com/discussions/what-is-guru-software) - 1 upvote ### 6. [Console](https://www.g2.com/products/console-com-console/reviews) Console is the AI-powered IT automation platform that helps companies automate 50%+ of internal support requests before they ever reach a human. It connects to tools like your identity provider, ticketing system, HRIS, and finance stack so it can complete repeatable work automatically and escalate edge cases to humans. **Average Rating:** 4.8/5.0 **Total Reviews:** 16 **Who Is the Company Behind Console?** - **Seller:** [Console.com](https://www.g2.com/sellers/console-com) - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/console-co/ (46 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 75% Mid-Market, 19% Enterprise #### What Are Recent G2 Reviews of Console? **"[World-Class IT at the Speed of Thought with Console](https://www.g2.com/survey_responses/console-review-12298609)"** **Rating:** 5.0/5.0 stars *— Dennis V.* [Read full review](https://www.g2.com/survey_responses/console-review-12298609) --- **"[Easy Natural-Language Interface with a Responsive, Adaptable Team](https://www.g2.com/survey_responses/console-review-12270299)"** **Rating:** 5.0/5.0 stars *— Bobby C.* [Read full review](https://www.g2.com/survey_responses/console-review-12270299) --- ### 7. [Glean](https://www.g2.com/products/glean-technologies-glean/reviews) Glean is the Work AI platform that connects and understands your company’s data so every employee can find answers, generate content, and automate work with AI. Built around Search, Assistant, and Agents, Glean delivers trusted, personalized AI grounded in your company’s knowledge. With 275+ out-of-the-box connectors, real-time permissions, and enterprise-grade security and governance, Glean helps teams work faster and turn knowledge into action. Glean: Work AI that Works. **Average Rating:** 4.7/5.0 **Total Reviews:** 161 **Who Is the Company Behind Glean?** - **Seller:** [Glean Technologies](https://www.g2.com/sellers/glean-technologies-db5ca3dc-c8a9-4900-9065-0c1ab979908a) - **Company Website:** https://www.glean.com - **Year Founded:** 2019 - **HQ Location:** Mountain View - **Twitter:** @gleanwork (742 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/gleanwork/ (1,647 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 51% Enterprise, 43% Mid-Market #### What Are Glean's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Speed (5 reviews) - Time-saving (4 reviews) - Fast Search (2 reviews) - Intuitive (2 reviews) **Cons:** - Improvement Needed (3 reviews) - Search Functionality (2 reviews) - Inadequate Filtering (1 reviews) - Lack of Information (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Glean? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Glean, enabling effortless information retrieval and intuitive daily operations. - Users appreciate Glean for its **speed in surfacing relevant information** , enhancing efficiency and streamlining workflow. - Users value the **time-saving capabilities** of Glean, streamlining access to information and enhancing overall productivity. - Users appreciate the **fast search capabilities** of Glean, effortlessly finding relevant information across multiple tools. - Users love Glean for its **intuitive design** , enhancing efficiency and streamlining their workflow effortlessly. **Cons:** - Users feel that Glean needs **improvement in transparency and accuracy** to enhance trust and efficiency in workflows. - Users find that the **search functionality can be too broad** , making it harder to locate relevant information efficiently. - Users find the **inadequate filtering** can lead to overly broad search results, complicating information retrieval. - Users feel a **lack of information** hinders Glean's transparency and trustworthiness, particularly in complex tasks. - Users find the **limited customization** options frustrating and encounter occasional irrelevant search results affecting usability. #### What Are Recent G2 Reviews of Glean? **"[Glean Integrations That Boost Onboarding Support](https://www.g2.com/survey_responses/glean-review-12890788)"** **Rating:** 4.5/5.0 stars *— Zainul A.* [Read full review](https://www.g2.com/survey_responses/glean-review-12890788) --- **"[Streamlines Document Search and Boosts Productivity](https://www.g2.com/survey_responses/glean-review-12841505)"** **Rating:** 5.0/5.0 stars *— Preetam J.* [Read full review](https://www.g2.com/survey_responses/glean-review-12841505) --- ### 8. [Resolve](https://www.g2.com/products/resolve-systems-resolve/reviews) Resolve is creating the future of agentic automation and orchestration for IT teams to drive resilience, agility, and innovation across the business. The Resolve platform gives IT and network operations teams time back to focus on strategic priorities with automation and orchestration capabilities that reduce alert noise by up to 80%, resolve incidents in minutes instead of hours, and scale operations efficiently. Forward-thinking global enterprises trust Resolve to drive operational efficiency and scale autonomous IT and network operations. Learn more at resolve.io. **Average Rating:** 4.6/5.0 **Total Reviews:** 47 **Who Is the Company Behind Resolve?** - **Seller:** [Resolve](https://www.g2.com/sellers/resolve-11faf3f1-952b-4247-a44d-6d024a3b94f9) - **Year Founded:** 2014 - **HQ Location:** Campbell, California - **LinkedIn® Page:** https://www.linkedin.com/company/163969/ (129 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 55% Enterprise, 34% Mid-Market #### What Are Resolve's Pros and Cons? **Pros:** - Customer Support (2 reviews) - Efficiency (2 reviews) - Productivity Improvement (2 reviews) - Business Growth (1 reviews) - Collaboration (1 reviews) **Cons:** - Dependency Issues (2 reviews) - Learning Curve (2 reviews) - Access Limitations (1 reviews) - Access Restrictions (1 reviews) - Complexity (1 reviews) ### What Do G2 Reviewers Say About Resolve? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **unparalleled customer support** of Resolve, highlighting prompt and knowledgeable assistance for enhanced productivity. - Users commend Resolve's **efficiency** , which enhances productivity and provides immediate solutions for IT and users alike. - Users commend the **enhanced productivity** achieved through intuitive integration and swift issue resolution with Resolve. - Users value the **business growth potential** of Resolve, enabling rapid project completion and versatile code development. - Users value the **collaboration benefits** of Resolve, enabling quick project completions and efficient code development. **Cons:** - Users face **dependency issues** due to complex permissions and integration requirements, which can hinder effective utilization. - Users experience a **learning curve** when mastering all functionalities of Resolve, requiring attention and resources for optimal use. - Users struggle with **access limitations** , finding it challenging to manage permissions for different features effectively. - Users face challenges with **access restrictions** , making it difficult to manage permissions for different users effectively. - Users face challenges with **complex permission settings** , making access to certain features cumbersome and frustrating. #### What Are Recent G2 Reviews of Resolve? **"[Expressive, a helpful tool](https://www.g2.com/survey_responses/resolve-review-11446875)"** **Rating:** 5.0/5.0 stars *— Gazi S.* [Read full review](https://www.g2.com/survey_responses/resolve-review-11446875) --- **"[Scalable, Reusable Code Blocks That Speed Up Development](https://www.g2.com/survey_responses/resolve-review-12387818)"** **Rating:** 4.5/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/resolve-review-12387818) --- #### What Are G2 Users Discussing About Resolve? - [What is Espressive, Inc. used for?](https://www.g2.com/discussions/what-is-espressive-inc-used-for) - [Is DaVinci Resolve 16 free?](https://www.g2.com/discussions/resolve-is-davinci-resolve-16-free) - [Do professionals use DaVinci Resolve?](https://www.g2.com/discussions/do-professionals-use-davinci-resolve) - [What is DaVinci Resolve good for?](https://www.g2.com/discussions/what-is-davinci-resolve-good-for) - [Is DaVinci Resolve really free?](https://www.g2.com/discussions/is-davinci-resolve-really-free) ### 9. [Rezolve.ai](https://www.g2.com/products/rezolve-ai/reviews) Rezolve.ai delivers Agentic AI for IT, HR, and FinOps teams. The platform autonomously resolves support requests, executes workflows, and automates service operations across voice, chat, email, Microsoft Teams, and Slack. **Average Rating:** 4.8/5.0 **Total Reviews:** 38 **Who Is the Company Behind Rezolve.ai?** - **Seller:** [Rezolve AI](https://www.g2.com/sellers/rezolve-ai) - **Year Founded:** 2017 - **HQ Location:** Dublin, US - **Twitter:** @rezolve_ai (468 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/rezolveai (133 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 71% Mid-Market, 18% Enterprise #### What Are Rezolve.ai's Pros and Cons? **Pros:** - Customer Support (11 reviews) - Ease of Use (10 reviews) - Helpful (10 reviews) - Setup Ease (5 reviews) - Communication Efficiency (4 reviews) **Cons:** - Missing Features (3 reviews) - Limited Features (2 reviews) - Software Reliability (2 reviews) - Technical Issues (2 reviews) - App Glitches (1 reviews) ### What Do G2 Reviewers Say About Rezolve.ai? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive customer support** of Rezolve.ai, appreciating their engagement and assistance throughout the process. - Users highlight the **ease of use** of Rezolve.ai, appreciating its responsive support and valuable knowledge base. - Users commend Rezolve.ai for its **exceptional helpfulness** , highlighting responsive support and valuable knowledge base. - Users highlight the **easy setup process** with Rezolve.ai, appreciating the smooth transition and helpful support throughout. - Users value the **effective communication** from Rezolve.ai, ensuring support and engagement throughout the entire process. **Cons:** - Users note the **missing features** in Rezolve.ai, indicating it's still evolving and requires further development. - Users note the **limited features** of Rezolve.ai, as it is still developing and improving its capabilities. - Users report occasional **system freezes and slow responses** , though these issues are rare and generally not significant. - Users note **technical issues** with Rezolve.ai, including glitches and delays in fixing minor problems. - Users notice some **app glitches** , though they don't significantly impact the overall functionality of Rezolve.ai. #### What Are Recent G2 Reviews of Rezolve.ai? **"[Seamless Adoption and Impressive User Engagement with Rezolve Chatbot](https://www.g2.com/survey_responses/rezolve-ai-review-11943787)"** **Rating:** 4.0/5.0 stars *— Nicholas M.* [Read full review](https://www.g2.com/survey_responses/rezolve-ai-review-11943787) --- **"[Rezolve AI is a FANTASTIC Product!](https://www.g2.com/survey_responses/rezolve-ai-review-10750899)"** **Rating:** 5.0/5.0 stars *— Josh M.* [Read full review](https://www.g2.com/survey_responses/rezolve-ai-review-10750899) --- #### What Are G2 Users Discussing About Rezolve.ai? - [What is Rezolve.ai used for?](https://www.g2.com/discussions/what-is-rezolve-ai-used-for) ### 10. [MeBeBot Intelligent Assistant](https://www.g2.com/products/mebebot-intelligent-assistant/reviews) MeBeBot is an AI-driven platform that streamlines the entire employee journey by providing instant, accurate, and consistent answers to HR, IT, and Operations questions. Integrated directly into existing workflows like Slack and Microsoft Teams, MeBeBot acts as a centralized, "one-stop bot" for your global workforce, 24/7. Our proprietary AI, developed by HR professionals, leverages your company's own knowledge base to deliver answers with 97% accuracy. This automation frees your support teams from repetitive inquiries, saving 2-3 hours per day and reducing overall employee support costs by 40-60%. Beyond reactive support, MeBeBot’s AI Agent workflows automate manual processes like onboarding checklists, while proactive push notifications keep employees informed. MeBeBot ensures reliability with built-in guardrails and enterprise-grade security, featuring SOC 2 Type 2 certification and GDPR compliance to protect your sensitive data. Designed for companies of all sizes, from SMBs to large enterprises, MeBeBot is easy to deploy and customize. By handling Tier 1 questions and automating routine tasks, MeBeBot allows your teams to focus on strategic initiatives that drive business growth. **Average Rating:** 4.8/5.0 **Total Reviews:** 26 **Who Is the Company Behind MeBeBot Intelligent Assistant?** - **Seller:** [MeBeBot](https://www.g2.com/sellers/mebebot) - **Year Founded:** 2018 - **HQ Location:** Austin, US - **Twitter:** @HRTalkBot (34 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/33190792 (17 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 42% Mid-Market, 26% Small-Business #### What Are MeBeBot Intelligent Assistant's Pros and Cons? **Pros:** - Customer Support (12 reviews) - Ease of Use (12 reviews) - Helpful (10 reviews) - Efficiency (8 reviews) - Implementation Ease (6 reviews) **Cons:** - Integration Issues (2 reviews) - Learning Curve (2 reviews) - Reporting Issues (2 reviews) - Challenging Reporting (1 reviews) - Complexity (1 reviews) ### What Do G2 Reviewers Say About MeBeBot Intelligent Assistant? *AI-generated summary from verified user reviews* **Pros:** - Users praise MeBeBot's **exceptional customer support** , highlighting their proactive engagement and timely assistance for effective adoption. - Users appreciate the **ease of use** of MeBeBot, enabling quick integration and efficiency without requiring technical expertise. - Users value the **ease of integration and setup** of MeBeBot, significantly enhancing productivity and response efficiency. - Users commend MeBeBot for its **efficiency** , saving hundreds of hours while delivering timely answers to employee queries. - Users commend the **ease of implementation** with MeBeBot, valuing its seamless setup and dedicated support throughout the process. **Cons:** - Users face **integration issues** with certain platforms, though support from MeBeBot helps address these challenges promptly. - Users find the **learning curve challenging** and suggest more resources for effective training and onboarding. - Users find the **reporting issues** in MeBeBot challenging, particularly needing better usability and auto-save features. - Users find the **reporting and feedback tools challenging** , indicating a need for improvement in MeBeBot's usability. - Users find the **complexity of feedback management** in MeBeBot cumbersome, hindering a smooth user experience. #### What Are Recent G2 Reviews of MeBeBot Intelligent Assistant? **"[Helpful Tool for Quick Internal Support](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12687960)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12687960) --- **"[Fast, Easy Employee Q&Simple and Helpful Tool for Managing Employee QueriesA That Saves HR Time](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12698367)"** **Rating:** 5.0/5.0 stars *— Abhijeet S.* [Read full review](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12698367) --- #### What Are G2 Users Discussing About MeBeBot Intelligent Assistant? - [What is MeBeBot Intelligent Assistant used for?](https://www.g2.com/discussions/what-is-mebebot-intelligent-assistant-used-for) ### 11. [Aisera](https://www.g2.com/products/aisera/reviews) Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilities, and customer service domains, delivering exponential cost efficiencies, higher organizational productivity, and an enhanced employee experience. Aisera’s Agentic AI platform acts as a cognitive layer of Artificial Intelligence on top of existing enterprise infrastructure, delivering a single pane of glass view into all business knowledge stored in all the disparate SORs, data systems, and applications that most enterprises accumulate over decades of technology investments. With a no-rip-n-replace approach, Aisera readily integrates with these existing SORs and applications and provides businesses the ability to launch fully autonomous agents that meet and exceed the most stringent enterprise data security, privacy, and compliance requirements and policies. The result is a highly efficient enterprise with transformed employee and customer experiences that translate into a continued increase in productivity levels across the enterprise. **Average Rating:** 4.4/5.0 **Total Reviews:** 133 **Who Is the Company Behind Aisera?** - **Seller:** [Automation Anywhere](https://www.g2.com/sellers/automation-anywhere) - **Year Founded:** 2003 - **HQ Location:** San Jose, CA - **Twitter:** @AutomationAnywh (55,050 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/208639/ (4,314 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 64% Enterprise, 26% Mid-Market #### What Are Aisera's Pros and Cons? **Pros:** - Helpful (51 reviews) - Ease of Use (46 reviews) - Customer Support (44 reviews) - Artificial Intelligence (34 reviews) - Automation (34 reviews) **Cons:** - Learning Curve (23 reviews) - Time-Consuming (15 reviews) - Complexity (14 reviews) - AI Limitations (12 reviews) - Steep Learning Curve (12 reviews) ### What Do G2 Reviewers Say About Aisera? *AI-generated summary from verified user reviews* **Pros:** - Users commend Aisera for its **easy implementation and integration** , along with responsive support and dedicated team assistance. - Users find Aisera's **ease of use** exceptional, with seamless integration and a simple implementation process. - Users value the **responsive support** from Aisera, ensuring timely assistance and a smooth integration experience. - Users praise Aisera for its **efficient automation** of repetitive tasks, enhancing productivity and customer support significantly. - Users appreciate the **effortless automation** of Aisera, enhancing efficiency and streamlining repetitive business tasks significantly. **Cons:** - Users face a **steep learning curve** with Aisera due to inadequate documentation and the need for manual tuning. - Users find Aisera to be **time-consuming** due to manual tuning and tedious navigation through data to extract insights. - Users find Aisera's **complexity** challenging due to extensive setup and ongoing maintenance demands for optimal performance. - Users express the need for more assistance, highlighting **AI limitations** in handling complex queries and maintaining intents. - Users find the **steep learning curve** of Aisera challenging, wishing for more intuitive guidance and support. #### What Are Recent G2 Reviews of Aisera? **"[User-Friendly and Easy to Adopt, with Great AI Features](https://www.g2.com/survey_responses/aisera-review-12658974)"** **Rating:** 4.5/5.0 stars *— PRASHANT G.* [Read full review](https://www.g2.com/survey_responses/aisera-review-12658974) --- **"[AI Assistant That Works Wonder](https://www.g2.com/survey_responses/aisera-review-11589504)"** **Rating:** 4.0/5.0 stars *— Shruti S.* [Read full review](https://www.g2.com/survey_responses/aisera-review-11589504) --- #### What Are G2 Users Discussing About Aisera? - [What do you recommend for companies considering Aisera for AI-powered customer support?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-aisera-for-ai-powered-customer-support) - 1 comment - [What is Aisera used for?](https://www.g2.com/discussions/what-is-aisera-used-for) - 1 comment - [What are the components of a successful service desk?](https://www.g2.com/discussions/aisera-what-are-the-components-of-a-successful-service-desk) - [What are the benefits of service desk?](https://www.g2.com/discussions/what-are-the-benefits-of-service-desk) - [What does service desk software do?](https://www.g2.com/discussions/aisera-what-does-service-desk-software-do) ### 12. [illumichat](https://www.g2.com/products/illumichat/reviews) IllumiDesk AI is a comprehensive software solution designed to enhance organizational knowledge management through advanced artificial intelligence capabilities. By seamlessly integrating with existing knowledge bases, IllumiDesk AI provides teams with a unified platform for chatbots, AI-driven searches, and generative AI tools. This integration allows users to leverage their proprietary data effectively, enabling a more streamlined approach to information retrieval and collaboration. Targeted primarily at businesses and organizations that rely heavily on data and knowledge sharing, IllumiDesk AI caters to teams seeking to improve their operational efficiency. Whether in customer support, project management, or internal communications, the platform serves a variety of use cases. For instance, teams can deploy custom chatbots tailored to specific needs, allowing for personalized interactions that enhance user experience. Additionally, the AI search feature empowers users to locate information quickly across diverse document storage systems, eliminating the frustration of endless scrolling through chat histories or documents. Key features of IllumiDesk AI include robust API integrations that facilitate the quick connection of various data sources without the need for extensive migrations. This flexibility ensures that teams can harness their existing data while benefiting from AI capabilities. The analytics component offers insights into how AI is being utilized within the organization, allowing for informed decision-making and optimization of AI resources. Privacy and security are paramount, with all proprietary knowledge safeguarded, ensuring that sensitive information remains confidential and protected from external threats. IllumiDesk AI stands out by providing a single platform that consolidates multiple AI tools, enabling users to generate text, images, avatars, and more without the need for disparate applications. This consolidation not only reduces costs but also simplifies the user experience, as teams can access a wide range of functionalities from one integrated assistant. Furthermore, the platform's flexibility allows organizations to toggle between various large language models (LLMs), ensuring they stay at the forefront of AI advancements. In essence, IllumiDesk AI is designed to empower teams by providing a centralized, secure, and efficient environment for knowledge management and AI utilization. By combining powerful features with user-friendly functionality, it offers organizations a way to maximize their data's potential while fostering collaboration and innovation. **Average Rating:** 4.5/5.0 **Total Reviews:** 13 **Who Is the Company Behind illumichat?** - **Seller:** [Illumichat ](https://www.g2.com/sellers/illumichat) - **Year Founded:** 2015 - **HQ Location:** Atlanta, GA - **LinkedIn® Page:** https://www.linkedin.com/company/illumidesknow (7 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 22% Mid-Market #### What Are illumichat's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Course Creation (4 reviews) - Time-saving (3 reviews) - Courses (2 reviews) - Customer Support (2 reviews) **Cons:** - Limited Editing (2 reviews) - Limited Features (2 reviews) - Slow Performance (2 reviews) - Complexity (1 reviews) - Difficult Learning Experience (1 reviews) ### What Do G2 Reviewers Say About illumichat? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy-to-use interface** of illumichat, allowing quick course creation and seamless integration. - Users love the **easy course creation process** with IllumiChat, enabling quick setup and efficient content management. - Users value the **time-saving capabilities** of IllumiDesk, enabling faster content creation and improved educational experiences. - Users love the **ease of use** in IllumiDesk, enabling quick course creation and trial of various features. - Users commend the **fantastic customer support** of illumichat, which enhances the overall user experience and effectiveness. **Cons:** - Users find the **limited editing capabilities** frustrating, as adjustments are necessary for every lesson plan created. - Users are frustrated with the **limited features** of Illumichat, which hinder efficiency and usability during assignments. - Users experience **slow performance** with illumichat, causing frustration with lengthy compile and run times. - Users find the **complexity** of illumichat difficult to understand, which can hinder their overall experience. - Users find the **complexity challenging** , making the learning experience somewhat difficult with illumichat. #### What Are Recent G2 Reviews of illumichat? **"[Outstanding AI Assistant Builder with Intuitive Interface](https://www.g2.com/survey_responses/illumichat-review-11952215)"** **Rating:** 4.5/5.0 stars *— Konjengbam M.* [Read full review](https://www.g2.com/survey_responses/illumichat-review-11952215) --- **"[Effortless Integration and User Friendly Experience](https://www.g2.com/survey_responses/illumichat-review-11982301)"** **Rating:** 5.0/5.0 stars *— Isaac B.* [Read full review](https://www.g2.com/survey_responses/illumichat-review-11982301) --- ### 13. [Lyzr.ai](https://www.g2.com/products/lyzr-lyzr-ai/reviews) Lyzr is an enterprise AI agent platform that helps organizations design, deploy, and operate autonomous and semi-autonomous agents across business functions such as customer service, sales, human resources, finance, and IT. The platform brings together an agent framework, a low-code studio, and a central control plane, so teams can move AI initiatives from pilot to full production with consistency and oversight. Organizations use it to build task-specific agents for secure knowledge assistance, retrieval-augmented search, and multi-step workflow automation, improving how work gets done while keeping data protected. Lyzr is built for enterprises that want to adopt AI without replacing the systems they already run. Its model-agnostic architecture lets teams work with their preferred language models and switch between them as needs change, with no re-architecting required. The same flexibility extends to deployment: agents can run in a private cloud, a single-tenant setup, or fully on-premise, so organizations keep control of their data and operations. Governance, observability, and auditability are part of the platform itself, which is what makes Lyzr suitable for compliance-sensitive teams and production-grade reliability. At the core of the platform is an agent framework paired with Architect and Agent Studio, which together support single-task and multi-agent workflows through code, low-code, or no-code. A central registry gives teams monitoring, access control, versioning, and traceable execution logs across every agent, regardless of who built it or on which framework. Connectors, SDKs, and APIs link agents to existing tools such as CRMs, ERPs, ITSM systems, data lakes, and messaging platforms, so agents operate inside current processes rather than replacing them. The result is a faster path from prototype to production, supported by reusable components and ready-made integrations. Built-in governance keeps regulated teams audit-ready, while simulation, evaluation workflows, and version and rollback controls reduce operational risk before and after agents go live. Because integration effort stays low and models and pipelines remain interchangeable, organizations can orchestrate the systems they already have and evolve over time without being locked into a single vendor. Typical use cases include secure knowledge assistants and retrieval-augmented search for employees and customers, customer support agents that handle classification, drafting, and resolution, and sales agents that support account research, outreach sequencing, and meeting scheduling. Lyzr also powers back-office automation across HR, finance, and IT service management, making it a practical choice for cross-team, multi-step processes that need coordination across several tools and data sources. **Average Rating:** 4.5/5.0 **Total Reviews:** 39 **Who Is the Company Behind Lyzr.ai?** - **Seller:** [Lyzr](https://www.g2.com/sellers/lyzr) - **Company Website:** https://www.lyzr.ai - **Year Founded:** 2023 - **HQ Location:** New York, USA - **LinkedIn® Page:** https://www.linkedin.com/company/lyzr-platform (172 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 69% Small-Business, 18% Mid-Market #### What Are Lyzr.ai's Pros and Cons? **Pros:** - Ease of Use (35 reviews) - Setup Ease (12 reviews) - Deployment Ease (11 reviews) - Efficiency (11 reviews) - Features (10 reviews) **Cons:** - Poor Documentation (14 reviews) - Lack of Integration (13 reviews) - Complexity Issues (9 reviews) - Limited Customization (7 reviews) - Missing Features (6 reviews) ### What Do G2 Reviewers Say About Lyzr.ai? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Lyzr.ai, finding it straightforward and time-saving for building AI agents. - Users appreciate the **easy setup** of Lyzr.ai, allowing quick and efficient creation of AI agents and workflows. - Users find **deployment easy** with Lyzr.ai, appreciating its straightforward setup and efficient agent creation process. - Users value the **efficiency** of Lyzr.ai, appreciating quick setup and reliable performance in automating customer support tasks. - Users appreciate the **ease of building AI agents** with Lyzr.ai, enjoying the blend of no-code and powerful tools. **Cons:** - Users find the **poor documentation** of Lyzr.ai frustrating, as it complicates the learning process and exploration. - Users report a **lack of integration** with legacy systems, complicating the setup and increasing ongoing maintenance efforts. - Users find **complexity issues** with Lyzr.ai's custom tools, as they require precise structure and clean data for effectiveness. - Users wish for greater **customization options** in Lyzr.ai, pointing out limitations in advanced setups and integrations. - Users desire more **ready-made templates** for various use cases, which would enhance their experience with Lyzr.ai. #### What Are Recent G2 Reviews of Lyzr.ai? **"[Empowering and Intuitive AI Studio for All Skill Levels](https://www.g2.com/survey_responses/lyzr-ai-review-12174374)"** **Rating:** 5.0/5.0 stars *— Dilip N.* [Read full review](https://www.g2.com/survey_responses/lyzr-ai-review-12174374) --- **"[Effortless Agentic AI workflows Creation and Seamless API Deployment](https://www.g2.com/survey_responses/lyzr-ai-review-12137884)"** **Rating:** 4.5/5.0 stars *— Andres G.* [Read full review](https://www.g2.com/survey_responses/lyzr-ai-review-12137884) --- ### 14. [Leena AI Autonomous Agent](https://www.g2.com/products/leena-ai-autonomous-agent/reviews) Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to access knowledge and execute transactions across ERP, CRM, HRIS, ITSM, and other business systems through a single conversational interface. Customers routinely achieve a 70 % reduction in IT, HR, and finance ticket volumes while boosting employee productivity through intuitive self‐service. Leena AI is on a mission to build the world’s most iconic agentic AI company, trusted by global leaders to transform how work gets done. **Average Rating:** 4.6/5.0 **Total Reviews:** 147 **Who Is the Company Behind Leena AI Autonomous Agent?** - **Seller:** [Leena AI](https://www.g2.com/sellers/leena-ai) - **Year Founded:** 2018 - **HQ Location:** 132 West, 31st Street, Suite #1006, New York 10001 - **Twitter:** @LeenaAI_ (364 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13370785/ (290 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Inside sales specialist - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 70% Enterprise, 24% Mid-Market #### What Are Leena AI Autonomous Agent's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Efficiency (18 reviews) - Helpful (17 reviews) - Customer Support (16 reviews) - HR Management (13 reviews) **Cons:** - Technical Issues (8 reviews) - Reporting Issues (5 reviews) - Software Bugs (5 reviews) - Lack of Features (4 reviews) - Limited Features (4 reviews) ### What Do G2 Reviewers Say About Leena AI Autonomous Agent? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Leena AI, simplifying query resolution and enhancing team efficiency. - Users value the **efficiency** of Leena AI, benefiting from real-time, automated responses to queries without intervention. - Users value the **ease of use** of Leena AI, enhancing team efficiency by resolving queries effectively. - Users value the **responsive customer support** provided by Leena AI, ensuring assistance during the bot launch process. - Users value the **efficient HR query resolution** by Leena AI, enjoying quick answers and enhanced employee engagement. **Cons:** - Users experience occasional **technical issues** like system glitches and limited understanding which impact overall satisfaction. - Users often face **software bugs and AI limitations** that hinder effective communication and functionality with Leena AI. - Users experience **software bugs and glitches** in Leena AI, leading to frustration and inconsistent performance. - Users notice a **lack of features** , specifically missing human touch and integration with other platforms for enhanced functionality. - Users find Leena AI's **limited features** hinder its overall functionality and desire additional integrations for improved experience. #### What Are Recent G2 Reviews of Leena AI Autonomous Agent? **"[Efficient and Intuitive: A Great Tool for Internal HR Automation](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11455164)"** **Rating:** 5.0/5.0 stars *— Mayank A.* [Read full review](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11455164) --- **"[Leena AI - Autonomous Agent](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11420461)"** **Rating:** 5.0/5.0 stars *— Yashika T.* [Read full review](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11420461) --- #### What Are G2 Users Discussing About Leena AI Autonomous Agent? - [What needs improvement with Leena AI to better meet your HR automation needs?](https://www.g2.com/discussions/what-needs-improvement-with-leena-ai-to-better-meet-your-hr-automation-needs) - [How do you use Leena Ai?](https://www.g2.com/discussions/how-do-you-use-leena-ai) - [What is the use of Leena Ai?](https://www.g2.com/discussions/what-is-the-use-of-leena-ai) - [What does Leena AI do?](https://www.g2.com/discussions/what-does-leena-ai-do) - 1 upvote - [What is Leena Al?](https://www.g2.com/discussions/what-is-leena-al) ### 15. [LivePerson](https://www.g2.com/products/liveperson/reviews) LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business. **Average Rating:** 4.3/5.0 **Total Reviews:** 185 **Who Is the Company Behind LivePerson?** - **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson) - **Company Website:** https://www.liveperson.com/ - **Year Founded:** 1995 - **HQ Location:** New York, NY - **Twitter:** @LivePerson (10,758 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/164748/ (1,184 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Internet, Retail - **Company Size:** 43% Mid-Market, 33% Enterprise #### What Are LivePerson's Pros and Cons? **Pros:** - Features (35 reviews) - Ease of Use (31 reviews) - Helpful (28 reviews) - Artificial Intelligence (20 reviews) - Efficiency (19 reviews) **Cons:** - Learning Curve (21 reviews) - Complexity (14 reviews) - Steep Learning Curve (14 reviews) - Expensive (11 reviews) - Missing Features (10 reviews) ### What Do G2 Reviewers Say About LivePerson? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intelligent AI support** of LivePerson, enhancing personalized interactions and insightful engagement across channels. - Users appreciate the **ease of use** of LivePerson, enabling seamless personalized interactions across multiple communication channels. - Users appreciate the **intelligent and personalized AI responses** from LivePerson, enhancing thoughtful and meaningful customer interactions. - Users value the **intelligent and personalized AI responses** of LivePerson, enhancing customer engagement across multiple platforms. - Users commend the **efficiency** of LivePerson, appreciating its fast CRM integration and effective customer engagement strategies. **Cons:** - Users find the **learning curve steep** , which can hinder onboarding and delay effective use of LivePerson. - Users find the **complex setup** of LivePerson challenging, particularly novices struggling with performance inconsistencies. - Users find the **steep learning curve** of LivePerson challenging, especially for mastering advanced features and setup. - Users find LivePerson to be **very expensive** , requiring substantial resources for setup and optimization of features. - Users find some **missing features** like better reporting and Salesforce integration hinder the overall functionality of LivePerson. #### What Are Recent G2 Reviews of LivePerson? **"[LivePerson: 24/7 AI Automation for Fast, Secure Omnichannel Customer Engagement](https://www.g2.com/survey_responses/liveperson-review-12275314)"** **Rating:** 4.5/5.0 stars *— Felice C.* [Read full review](https://www.g2.com/survey_responses/liveperson-review-12275314) --- **"[Industry-Leading AI and True Omnichannel Messaging in One Powerful Platform](https://www.g2.com/survey_responses/liveperson-review-12211374)"** **Rating:** 4.0/5.0 stars *— Nataporn C.* [Read full review](https://www.g2.com/survey_responses/liveperson-review-12211374) --- ### 16. [IntelePeer](https://www.g2.com/products/intelepeer/reviews) IntelePeer empowers businesses to elevate their brands through exceptional customer experiences. With the only full-stack conversational AI platform, we automate interactions by: \* Delivering human-like interactions that drive meaningful outcomes and insights. \* Providing rapid, safe, and automated AI solutions with the fastest time-to-value. \* Offering a reliable and scalable enterprise-grade platform with unparalleled access to data and insights. \* Investing in and orchestrating cutting-edge AI, allowing businesses to leverage the latest technology with the control they need. We provide your customers what they need, when they need it by using AI to make every customer interaction better than the last. **Average Rating:** 3.8/5.0 **Total Reviews:** 9 **Who Is the Company Behind IntelePeer?** - **Seller:** [IntelePeer Cloud Communications](https://www.g2.com/sellers/intelepeer-cloud-communications) - **Year Founded:** 2003 - **HQ Location:** Dania, Florida, United States - **LinkedIn® Page:** https://www.linkedin.com/company/intelepeer/ (299 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 30% Enterprise #### What Are IntelePeer's Pros and Cons? **Pros:** - Useful (1 reviews) **Cons:** - Account Management (1 reviews) - Billing Issues (1 reviews) - Cost Transparency (1 reviews) - Expensive (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About IntelePeer? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **reliability** of IntelePeer, noting that the service functions effectively and consistently. **Cons:** - Users experience significant **account management issues** , facing incorrect billing and unresponsive support throughout their engagement. - Users experience severe **billing issues** with IntelePeer, enduring incorrect charges and inadequate support from the team. - Users experience problematic **cost transparency** , facing unexpected charges and difficulties in resolving billing discrepancies. - Users find IntelePeer **overly expensive** with unexpected charges and poor customer service complicating their experience. - Users criticize IntelePeer for its **poor customer support** , experiencing unresolved issues and management turnover with their accounts. #### What Are Recent G2 Reviews of IntelePeer? **"[IntelePeer: A Promising Platform for AI-Powered Communication Automation with Room for Growth](https://www.g2.com/survey_responses/intelepeer-review-11459127)"** **Rating:** 4.5/5.0 stars *— Bhanu P.* [Read full review](https://www.g2.com/survey_responses/intelepeer-review-11459127) --- **"[Easy to Use](https://www.g2.com/survey_responses/intelepeer-review-11556866)"** **Rating:** 5.0/5.0 stars *— Kavin K.* [Read full review](https://www.g2.com/survey_responses/intelepeer-review-11556866) --- #### What Are G2 Users Discussing About IntelePeer? - [What is IntelePeer used for?](https://www.g2.com/discussions/what-is-intelepeer-used-for) ### 17. [PeopleReign](https://www.g2.com/products/peoplereign/reviews) PeopleReign is the industry's only action-taking AI platform for IT and HR employee service that manages the complete employee issue lifecycle—from predicting problems before they occur to eliminating them permanently. Pre-built workflows for the most common employee issues allow fast configuration with just a few clicks, and seamless integration with your existing technology stack enhances its capabilities while protecting your technology investment. PeopleReign is the only platform that guarantees measurable ROI in your first month. **Average Rating:** 4.9/5.0 **Total Reviews:** 7 **Who Is the Company Behind PeopleReign?** - **Seller:** [PeopleReign](https://www.g2.com/sellers/peoplereign) - **Company Website:** https://www.peoplereign.io - **Year Founded:** 2020 - **HQ Location:** San Jose, US - **LinkedIn® Page:** https://www.linkedin.com/company/42284837/ (31 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 63% Enterprise, 38% Mid-Market #### What Are PeopleReign's Pros and Cons? **Pros:** - Automation (2 reviews) - Deployment Ease (2 reviews) - Ease of Use (2 reviews) - Efficiency (1 reviews) - Features (1 reviews) **Cons:** - Integration Issues (1 reviews) ### What Do G2 Reviewers Say About PeopleReign? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **rapid automation** capabilities of PeopleReign, enhancing employee experience with quick, actionable resolutions. - Users value the **rapid deployment** of PeopleReign, achieving quick production readiness and enhancing employee experiences effectively. - Users commend the **ease of use** of PeopleReign, enabling rapid deployment and quick resolution of IT and HR requests. - Users value the **efficiency** of PeopleReign, achieving rapid deployment and instant resolution for IT and HR requests. - Users value the **quick deployment** and ability to enhance the AI support agent in PeopleReign over time. **Cons:** - Users note that **integration issues** can require significant customization, especially in complex enterprise environments. #### What Are Recent G2 Reviews of PeopleReign? **"[A True Partner in Our Agentic AI Journey](https://www.g2.com/survey_responses/peoplereign-review-12838934)"** **Rating:** 5.0/5.0 stars *— Verified User in Consumer Services* [Read full review](https://www.g2.com/survey_responses/peoplereign-review-12838934) --- **"[Outstanding Partner with Agility and Collaboration](https://www.g2.com/survey_responses/peoplereign-review-12939128)"** **Rating:** 5.0/5.0 stars *— Fernan K.* [Read full review](https://www.g2.com/survey_responses/peoplereign-review-12939128) --- ### 18. [Siit](https://www.g2.com/products/siit/reviews) Siit is the modern Service Desk for IT and internal operations teams. Our AI-powered platform streamlines ticketing, automates workflows, and enhances internal efficiency. Seamlessly integrating with existing tools, Siit eliminates complexity, accelerates resolution times, and transforms internal support into a strategic advantage. **Average Rating:** 5.0/5.0 **Total Reviews:** 29 **Who Is the Company Behind Siit?** - **Seller:** [Siit](https://www.g2.com/sellers/siit) - **Year Founded:** 1976 - **HQ Location:** Paris, FR - **Twitter:** @siitapp (35 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/siit-app (125 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 55% Small-Business, 45% Mid-Market #### What Are Siit's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Integrations (13 reviews) - Customer Support (10 reviews) - Communication (9 reviews) - Communication Efficiency (9 reviews) **Cons:** - Inadequate Reporting (2 reviews) - Inadequate Reporting Features (2 reviews) - Integration Issues (2 reviews) - Connectivity Issues (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Siit? *AI-generated summary from verified user reviews* **Pros:** - Users find Siit to be incredibly **easy to use** , streamlining support requests and enhancing internal communication. - Users love the **direct Slack integration** of Siit, enhancing request handling and improving team collaboration significantly. - Users value the **efficient customer support** provided by Siit, enhancing resolutions and simplifying IT processes significantly. - Users value the **conversational support integration** of Siit, enhancing communication and simplifying IT and HR requests. - Users value the **communication efficiency** of Siit, enhancing internal collaboration and streamlining support requests effortlessly. **Cons:** - Users feel that **inadequate reporting** limits their ability to gain insights and optimize support operations effectively. - Users feel that Siit lacks **adequate reporting features** , limiting insights into support operations and customization options. - Users feel there are **integration issues** with Siit, particularly regarding limited knowledge base connectivity options. - Users find that **connectivity issues** with Siit can hinder effective use, particularly due to its reliance on stable internet. - Users feel there is **limited customization** available with Siit, restricting tailored experiences and advanced reporting options. #### What Are Recent G2 Reviews of Siit? **"[Good fit if your company runs on Teams](https://www.g2.com/survey_responses/siit-review-12761625)"** **Rating:** 5.0/5.0 stars *— Callista R.* [Read full review](https://www.g2.com/survey_responses/siit-review-12761625) --- **"[AI works well with our Notion knowledge base](https://www.g2.com/survey_responses/siit-review-12771109)"** **Rating:** 5.0/5.0 stars *— Gatien D.* [Read full review](https://www.g2.com/survey_responses/siit-review-12771109) --- ### 19. [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity. Easy to implement, scale, and adapt across departments, Zendesk is designed to accommodate the evolving needs of growing organizations without costly developer resources. The platform offers pre-built integrations with popular IT and HR systems, along with robust data analytics to drive informed decisions. Whether you're looking to build a top-tier service desk, improve incident management, automate workflows, or boost self-service capabilities, Zendesk for Employee Service provides the ease of use, flexibility and scalability required for today's dynamic workplace. **Average Rating:** 4.5/5.0 **Total Reviews:** 100 **Who Is the Company Behind Zendesk for Employee Service?** - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** https://www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk (102,672 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (7,302 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 54% Mid-Market, 26% Small-Business #### What Are Zendesk for Employee Service's Pros and Cons? **Pros:** - Ease of Use (20 reviews) - Features (10 reviews) - Useful (10 reviews) - Time-saving (9 reviews) - Time-Saving (9 reviews) **Cons:** - Integration Issues (4 reviews) - Slow Loading (4 reviews) - AI Limitations (3 reviews) - Performance Issues (3 reviews) - Slow Performance (3 reviews) ### What Do G2 Reviewers Say About Zendesk for Employee Service? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Zendesk for Employee Service, saving time and simplifying project management. - Users appreciate the **intuitive navigation and efficiency** of Zendesk, enhancing their ability to manage tickets effectively. - Users appreciate the **quick answers** from Zendesk for Employee Service, enhancing productivity and team synchronization. - Users benefit from the **time-saving capabilities** of Zendesk, significantly improving efficiency in handling employee queries. - Users love the **time-saving automation** of Zendesk for Employee Service, enhancing efficiency and collaboration across teams. **Cons:** - Users face **integration issues** with Zendesk for Employee Service, impacting usability with internal company tools and chat apps. - Users report occasional **slow loading** times when evaluating assignments, impacting the overall experience with Zendesk for Employee Service. - Users find the **AI limitations** of Zendesk for Employee Service frustrating, particularly in accuracy and transparency. - Users experience occasional **performance issues** with Zendesk, particularly with slow retrieval of complex information and task assignments. - Users often face **slow performance** , especially with information retrieval and loading assignments on Zendesk for Employee Service. #### What Are Recent G2 Reviews of Zendesk for Employee Service? **"[Big Fan of Zendesk](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12524421)"** **Rating:** 5.0/5.0 stars *— Riley M.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12524421) --- **"[A Game Changer for People Operations](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637)"** **Rating:** 5.0/5.0 stars *— Megan J.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637) --- #### What Are G2 Users Discussing About Zendesk for Employee Service? - [What is the WFM process?](https://www.g2.com/discussions/tymeshift-what-is-the-wfm-process) - [What is Tymeshift Zendesk?](https://www.g2.com/discussions/what-is-tymeshift-zendesk) - [What is Tymeshift?](https://www.g2.com/discussions/what-is-tymeshift) - [What Tymeshift used for?](https://www.g2.com/discussions/what-tymeshift-used-for) ### 20. [Atomicwork](https://www.g2.com/products/atomicwork-atomicwork/reviews) Atomicwork is a modern service management platform powered by AI. Atomicwork empowers enterprises to deliver fast and scalable internal support for their employees on modern collaboration platforms like Microsoft Teams and Slack. Atomicwork connects employees, internal processes, and business systems, enhancing efficiency in support, service, and operations. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Atomicwork?** - **Seller:** [Atomicwork](https://www.g2.com/sellers/atomicwork-03795238-1856-404d-a711-e4fbea2ba82c) - **Year Founded:** 2022 - **HQ Location:** Palo Alto, California, United States - **Twitter:** @atomicworkhq (2,066 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/atomicworkhq/ (120 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Atomicwork's Pros and Cons? **Pros:** - AI Integration (1 reviews) - Automation (1 reviews) - Automation Efficiency (1 reviews) - Customer Satisfaction (1 reviews) - Customer Support (1 reviews) **Cons:** - Integration Issues (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Atomicwork? *AI-generated summary from verified user reviews* **Pros:** - Users value the **AI-driven workflows** of Atomicwork, enhancing efficiency and providing reliable, instant support. - Users value the **automation** of Atomicwork, enhancing workflows and providing reliable instant support and information access. - Users value the **automation efficiency** of Atomicwork, which streamlines workflows and provides quick access to information. - Users value the **instant support and reliability** of Atomicwork, enhancing workflows and improving overall satisfaction. - Users value the **instant support and quick information access** provided by Atomicwork, enhancing overall reliability. **Cons:** - Users note that while Atomicwork is effective, some **integration issues** can hinder a smooth user experience. - Users believe that **limited customization** options hinder Atomicwork's flexibility and effectiveness for workflow management. #### What Are Recent G2 Reviews of Atomicwork? **"[Atomicwork - Game Changer for Workflow Management](https://www.g2.com/survey_responses/atomicwork-review-11011757)"** **Rating:** 4.0/5.0 stars *— Ashok A.* [Read full review](https://www.g2.com/survey_responses/atomicwork-review-11011757) --- ### 21. [Kenyt](https://www.g2.com/products/kenyt/reviews) Kenyt.AI offers both managed and self-serve AI Assistants to improve customer engagement across marketing, sales and support. Working with over 1000+ customers across verticals like Real Estate, Hospitals & Healthcare, Education, eCommerce and Restaurants - Kenyt.AI is a 5-year-old company in the conversational AI space. With over a million messages being exchanged on its chatbots every month, Kenyt.AI has built reliable conversational flows that can capture up to 3X more leads from the existing marketing activities and improve sales conversions by up to 50%. Kenyt.AI also offers a self-serve option for customers looking to build chatbots on their own with extensive training material and an easy to use dashboard that can help you get running in under 3 minutes. **Average Rating:** 4.6/5.0 **Total Reviews:** 12 **Who Is the Company Behind Kenyt?** - **Seller:** [Kenyt Technologies](https://www.g2.com/sellers/kenyt-technologies) - **Year Founded:** 2017 - **HQ Location:** Hyderabad, IN - **LinkedIn® Page:** https://www.linkedin.com/company/kenytai (47 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 58% Mid-Market, 33% Small-Business #### What Are Kenyt's Pros and Cons? **Pros:** - Customer Support (3 reviews) - Efficiency (3 reviews) - Integrations (3 reviews) - Business Growth (2 reviews) - Customization (2 reviews) **Cons:** - Limited Analytics (2 reviews) - Feature Issues (1 reviews) - Limited Features (1 reviews) - Slow Loading (1 reviews) ### What Do G2 Reviewers Say About Kenyt? *AI-generated summary from verified user reviews* **Pros:** - Users praise Kenyt for its **outstanding customer support** , highlighting quick response times and a user-friendly interface. - Users appreciate the **efficiency and responsiveness** of Kenyt, making their HR and marketing tasks quicker and easier. - Users value the **outstanding integration capabilities** of Kenyt, enhancing communication and efficiency in their business operations. - Users value the **comprehensive tools** of Kenyt, aiding in market reach and enhancing lead generation effectively. - Users rave about the **excellent customization** and flexibility of Kenyt, enhancing their business operations and well-being. **Cons:** - Users find the **limited analytics** of Kenyt insufficient for tracking paid marketing performance effectively. - Users express disappointment over the lack of **Google integration** and collaborative analytics features in Kenyt. - Users are disappointed by the **limited features** of Kenyt, especially the lack of Google integration and analytics capabilities. - Users find the product good, but experience **slow loading** that occasionally impacts responsiveness and usability. #### What Are Recent G2 Reviews of Kenyt? **"[Best software for engagement and quick chats](https://www.g2.com/survey_responses/kenyt-review-11460243)"** **Rating:** 5.0/5.0 stars *— Aaron J.* [Read full review](https://www.g2.com/survey_responses/kenyt-review-11460243) --- **"[Impressive AI tool with various functioning](https://www.g2.com/survey_responses/kenyt-review-9707998)"** **Rating:** 4.5/5.0 stars *— Vrushti L.* [Read full review](https://www.g2.com/survey_responses/kenyt-review-9707998) --- #### What Are G2 Users Discussing About Kenyt? - [What is Kenyt used for?](https://www.g2.com/discussions/what-is-kenyt-used-for) ### 22. [Metoro](https://www.g2.com/products/metoro/reviews) Metoro is an AI SRE for Kubernetes based systems. It helps SREs, DevOps and Software Engineers handle production. Metoro autonomously monitors services and infrastructure to detect issues as they arise. Then it automatically root causes issues and fixes them by opening pull requests. It collects all telemetry required itself via eBPF - every container, service and host is instrumented at the kernel level at runtime - no code changes are needed. Users run one helm install to install Metoro into their clusters, then they're up and running. Set up is around 5 minutes. Metoro integrates at a deep level into your stack with these features: Deployment Verification - Metoro watches every change to your system - configuration, code changes, hardware changes and more. For each change it will identify risks and proactively check traces, metrics, logs, profiling information and events to verify that systems are operating effectively. Anomaly Detection - Metoro watches the state of all services - latencies, response codes, request rates, utilization and more. When something deviates, Metoro proactively investigates to verify that no degradation has occurred. If Metoro finds something, it pings your engineers with the problem, the root cause and the suggested remediations. Issue Categorization - As issues are discovered, Metoro checks previous issues to see if they are related. Metoro keeps these issues up to date so you can see when an issue last happened and what the severity is so you can prioritize effectively. Alert Investigation - Allocate alerts to Metoro to investigate. When the alert fires Metoro will follow any runbooks you provide or autonomously investigate to find the root cause. By the time your engineers get to their laptop, Metoro has often already root caused the problem. Assisted Debugging - If engineers are investigating an issue manually, they can delegate tasks to Metoro complete to speed up remediation. e.g. "Find the last rollout of the cart service, did metrics change"? Metoro is available as a SaaS, Bring Your Own Cloud (Metoro managed in your cloud), or fully on-prem. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Metoro?** - **Seller:** [Metoro](https://www.g2.com/sellers/metoro) - **HQ Location:** San Fransisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/98393849 (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Metoro? **"[Simplified Kubernetes Monitoring with Stellar Support](https://www.g2.com/survey_responses/metoro-review-12527464)"** **Rating:** 5.0/5.0 stars *— Jared J.* [Read full review](https://www.g2.com/survey_responses/metoro-review-12527464) --- ### 23. [Mizo](https://www.g2.com/products/mizo/reviews) AI Service Desk Automation for MSPs Mizo is the AI-powered automation platform built specifically for Managed Service Providers (MSPs) that want to scale faster, deliver a better customer experience, and free their engineers from repetitive service desk tasks. Traditional service desks are overwhelmed with ticket backlogs, manual triage, and outdated documentation. Mizo transforms that reality by combining automation with agentic AI, giving MSPs an intelligent system that learns from data, adapts to workflows, and continuously improves ticket resolution. With Mizo, every new ticket is analyzed in real time. The platform automatically categorizes, merges, and prioritizes requests, then dispatches them to the right technician. Engineers get contextual assistance — from sentiment analysis of end users to recommended next steps based on past resolutions and customer documentation. Recurring and routine tasks are automated end-to-end, while every interaction and solution is instantly documented and published to your knowledge base and tools, keeping information accurate and accessible. The result? Faster resolutions, fewer escalations, and happier customers. Engineers spend less time on manual triage or repetitive tasks and more time solving complex issues. MSP leaders gain visibility into workflows, reduce operational costs, and unlock new capacity without adding headcount. Mizo is designed for next-generation MSPs that want to be proactive, data-smart, and effortlessly scalable. By turning ticket chaos into real-time wins, Mizo empowers service desks to focus on what matters most: delivering value to clients. Key Benefits: - Reduce ticket backlog with AI-driven triage and dispatch - Improve engineer productivity with contextual assistance - Keep knowledge bases accurate with automated documentation - Automate recurring service desk tasks to save time and costs Mizo helps MSPs work smarter, respond faster, and scale with confidence. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Mizo?** - **Seller:** [Mizo ](https://www.g2.com/sellers/mizo) - **Year Founded:** 2024 - **HQ Location:** Montreal, CA - **LinkedIn® Page:** https://www.linkedin.com/company/mizo-tech/ (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Mizo? **"[Simple, smart, and a real time-saver](https://www.g2.com/survey_responses/mizo-review-11743069)"** **Rating:** 5.0/5.0 stars *— Laurence S.* [Read full review](https://www.g2.com/survey_responses/mizo-review-11743069) --- ### 24. [Risotto.](https://www.g2.com/products/risotto-risotto/reviews) Risotto is an AI-powered help desk and ITSM agent that automates internal support where employees already work, in Slack, Microsoft Teams, and email. Built by IT for IT and trusted by teams like Instacart, Gusto, ThoughtSpot, Jobber, Fundrise, and Retool, Risotto resolves up to 70% of Tier-1 tickets end-to-end with an AI agent that understands context and intent, not just keywords. Out of the box, Risotto rapidly automates the requests that flood lean IT teams: password resets, software access, general knowledge troubleshooting, identity and provisioning issues, MDM-related device requests, and more. Time-to-value is a key differentiator. Rather than the weeks of configuration legacy ITSM tools require, many customers see high automation numbers within hours of going live. Risotto fits however your support is set up today. It can augment your existing ticketing system, layering AI automation on top of tools like Jira Service Management, Freshservice, Zendesk, and ServiceNow, or serve as a complete standalone ticketing system in its own right. Unlike keyword-matching chatbots, Risotto holds a real conversation. It asks clarifying questions, walks employees through multi-step troubleshooting, and only escalates what truly needs a human, with full context. For harder, ambiguous problems, Risotto's Tier-2 assistant goes further, researching the issue and suggesting remediation plans. And because it learns from every interaction and from your documentation, it gets more accurate over time. Risotto also automates identity and access management. Employees request access with a simple message; Risotto confirms permissions, coordinates approvals, and provisions through your IAM tools, with time-bound and just-in-time (JIT) access and a complete audit trail. Knowledge management is automatic too: Risotto blends answers from Notion, Confluence, Google Drive, Guru, SharePoint, and Slack, turns support threads into articles, and keeps everything current without manual upkeep. Beyond IT, Risotto extends the same automation to HR, Legal, Finance, Engineering, and Security, with native HRIS integrations like BambooHR and Workday. Fragmented requests across teams unify into a single funnel that auto-triages by intent, while department-level permissions keep sensitive requests private and compliant. While Risotto's bread and butter is workflows across chat, ticketing, knowledge, identity, HRIS, and MDM, it also handles complex tickets across your CRM, procurement system of record, contract management tools, and more. It connects natively to Okta, Microsoft Entra, Google Workspace, GitHub, Linear, Asana, and Jamf, and its MCP server enables native connections to tools like Claude Cowork. Risotto is SOC 2 compliant, HIPAA compliant, and built to clear infosec reviews. Risotto is the best fit for mid-to-large organizations that already use an ITSM (or small organizations looking for their first AI-native ITSM), have lean teams strained by Tier-1 volume, need support across multiple departments, and want to consolidate scattered knowledge, without forcing employees onto a new portal. Get started with a free demo and a free 30-day pilot. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind Risotto.?** - **Seller:** [Risotto](https://www.g2.com/sellers/risotto) - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/tryrisotto/ (7 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Risotto.? **"[Auto-solves 40-45% of IT requests and keeps getting better](https://www.g2.com/survey_responses/risotto-review-13000376)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/risotto-review-13000376) --- ### 25. [TriagerFlow](https://www.g2.com/products/triagerflow/reviews) TriagerFlow is an AI-powered IT support tool that diagnoses and fixes tech problems through conversation. Instead of searching Google or waiting on IT, users describe their issue in plain English, answer up to two targeted follow-up questions, and receive exact fix steps — with one-click automatic execution on Windows, Mac, and Linux. Built for small and mid-sized businesses that need fast, reliable IT support without the cost of a dedicated IT team. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind TriagerFlow?** - **Seller:** [TriagerFlow](https://www.g2.com/sellers/triagerflow) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of TriagerFlow? **"[Fast, Clear Step-by-Step Support That Truly Understands the Issue](https://www.g2.com/survey_responses/triagerflow-review-12468054)"** **Rating:** 5.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/triagerflow-review-12468054) --- ## What Is AI IT Agents Software? [ AI Agents](https://www.g2.com/categories/ai-agents) ## What Software Categories Are Similar to AI IT Agents Software? - [Chatbots Software](https://www.g2.com/categories/chatbots) - [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) - [AI Agents for HR Software](https://www.g2.com/categories/ai-agents-for-hr)