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Luware
Luware
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Genesys Cloud CX
(1,553)
4.4
out of
5
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1 Saved
Luware
4.4/5
(8)
Call Center Infrastructure (CCI)
Key Strengths
Users commend the
implementation ease
of Luware, appreciating its quick setup and user-friendly interface.
Users value the
easy integrations
with MS Teams and other tools, enhancing their overall user experience.
Users value the
enhanced functionality
of Nimbus, especially its useful IVRs and PowerAutomate integration.
Potential Drawbacks
Users find the
difficult setup
of Luware to be time-consuming and challenging, especially for administrators configuring workflows.
Users find the
complex customization
process time-consuming and challenging, especially for smaller teams and administrators.
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