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Genesys Cloud CX
Genesys Cloud CX
(1,553)
4.4 out of 5
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Luware
Luware
Key Strengths
Users commend the implementation ease of Luware, appreciating its quick setup and user-friendly interface.
Users value the easy integrations with MS Teams and other tools, enhancing their overall user experience.
Users value the enhanced functionality of Nimbus, especially its useful IVRs and PowerAutomate integration.
Potential Drawbacks
Users find the difficult setup of Luware to be time-consuming and challenging, especially for administrators configuring workflows.
Users find the complex customization process time-consuming and challenging, especially for smaller teams and administrators.
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