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Luware
Luware
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Genesys Cloud CX
(1,554)
4.4
out of
5
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1 Saved
Luware
4.4/5
(8)
Call Center Infrastructure (CCI)
Key Strengths
Users value the
ease of use
with Luware, appreciating its intuitive interface and smooth MS Teams integration.
Users appreciate the
quick and friendly customer support
provided by Luware, facilitating smooth implementation and issue resolution.
Users value the
easy integrations
of Luware, particularly its seamless compatibility with Microsoft Teams.
Potential Drawbacks
Users are frustrated by
missing features
such as full change history in reports and bulk user creation.
Users find the
difficult setup
process time-consuming, especially for advanced features and complex workflows.
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