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Luware
Luware
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Genesys Cloud CX
(1,556)
4.4
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5
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Luware
4.4/5
(8)
Call Center Infrastructure (CCI)
Key Strengths
Users praise the
ease of use
of Luware, highlighting its intuitive interface and straightforward implementation process.
Users value the
seamless integration
with Microsoft Teams, enhancing daily workflows with effortless routing and management.
Users appreciate the
quick and friendly customer support
from Luware, enhancing their overall experience with the product.
Potential Drawbacks
Users find the
difficult setup
of Luware to be time-consuming, especially for complex workflows and advanced features.
Users face challenges with
complex customization
, experiencing time-consuming configurations and a steep learning curve for administrators.
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