I appreciate the autonomy when working on the Mindsay platform. There are a lot of things we can do directly, thus avoiding countless emails and misunderstanding regarding what we want. For example we can modify the text in the chat ourselves , allowing us to be extra reactive in unexpected situations. And the Mindsay team is also very reactive and always here to help.

availability of the team to response to our strategy and always look forwards improving the bot according to our needs. Their tool is quite mature and efficient to eliminate the most frequent demands

Good business understanding, focused team, delivering within all deadlines, great communication.