vennie

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Vennie is an AI-powered customer support automation platform built for e-commerce brands using Zendesk and Shopify. It automatically resolves incoming support tickets - from order tracking and returns to address changes and product questions - without any human intervention. Vennie connects directly to your Shopify store to execute real actions (refunds, address updates, order lookups), uses a fully customizable knowledgebase to stay on-brand, and only escalates to a human agent when genuinely needed. Key features: native Zendesk & Shopify integration, AI ticket classification and auto-response, customizable Q/A knowledgebase, tone-of-voice settings, automated Shopify actions, and a human handoff logic for complex cases. Built for DACH e-commerce brands looking to reduce support volume, cut response times, and scale without growing their support team.