When you're constantly interacting with enterprise customers, SLAs start to hold significant value. Unthread's AI often amazes me with how helpful it is in managing SLAs and sending reminder notifications. It generates action-based workflows and auto-resolves many tasks from our knowledge-base, allowing our team to focus on what’s important in the product roadmap.

Workflow automations. Unthread is more than a ticketing solution. The product touches to every aspect of operational communication for teams from Seed startups to public companies. I love how they offer native integrations with much of our tech stack, and for tools like GCP, they offer you to build custom workflows through built-in actions and custom code. It's the perfect balance of giving you control while making it seamless to run automations for all our operational needs. All this with a team of 4 is pretty impressive.

Unthread made it so that we could continue to provide blazing fast support via Slack, but made it so that we could scale up Slack-based support. The tool works wonderfully and has allowed us to keep our response times low and customer satisfaction high. On top of that, it lets us report on Slack conversations so we have an understanding of effort needed to support our customers.