Totango

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1,811 reviews
  • 2 profiles
  • 9 categories
Average star rating
4.4
Serving customers since
2010

Profile Name

Star Rating

1189
512
77
16
17

Totango Reviews

Review Filters
Profile Name
Star Rating
1189
512
77
16
17
Paz O.
PO
Paz O.
Customer Success Lead, OperationsMid-Market (51-1000 emp.)
12/11/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Great for Customer Success Metrics, But Not for Complex Business Models

I like Totango's interface and the weighted customer health, which is a great component. The automation of workflows is also a great plus if set up correctly, as it takes off the need for our CSMs to remember each task they have to do with every single client. The initial setup was very pleasant and I enjoyed it very much.
Crow S.
CS
Crow S.
CSMMid-Market (51-1000 emp.)
11/24/2025
Validated Reviewer
Review source: Seller invite
Incentivized Review

Organized Tracking with Some Details to Tweak

I really appreciate how organized Totango is and the ability to set my own tasks while being reminded by others. The functionality for task setting and reminders makes managing responsibilities smoother. The tracking feature, in general, is incredibly effective, simplifying the monitoring of key activities and communication. This organization and ease of tracking are immensely helpful for managing customer success tasks efficiently.
Verified User in Transportation/Trucking/Railroad
UT
Verified User in Transportation/Trucking/Railroad
Enterprise (> 1000 emp.)
11/05/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Seamless Salesforce Integration and Unmatched Simplicity

I really like how seamlessly Totango integrates with Salesforce. Whenever you make an update in Salesforce, it automatically reflects in Totango, which I find incredibly convenient. I'm also a big fan of how user-friendly Totango is—since we rely on it throughout the day, its ease of use truly makes a difference. Compared to other customer success platforms I've tried, none have matched Totango's simplicity.

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HQ Location:
New York, NY

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Totango is a Customer Growth Platform designed to support a new post-Sales paradigm – one focused on driving measurable customer outcomes and building a repeatable, predictable customer growth engine.

Totango is a Leader in The Forrester Wave™: Customer Success Platforms Report, but it isn’t customer success software. Totango is a Customer Growth Platform designed to support a new post-Sales paradigm – one focused on driving measurable customer outcomes and building a repeatable, predictable customer growth engine. Totango combines scalable customer management, predictive revenue intelligence, and a strategic post-Sales methodology focused on earning expansion through proof of customer ROI. Revenue leaders from more than 600 organizations globally rely on Totango to drive customer retention, expansion, and deeper post-Sales revenue rigor. To learn more, visit https://www.totango.com/.

Details

Year Founded
2010
Website
www.totango.com